Incoming Email alert in interaction center

Hello Experts,
We are using CRM 7.0 interaction center. Please suggest the solution for below issues.
Is there a way to display an alert(a popup) to agent about an incoming email assigned to his group or in coming email assigned.
Also is there any possibility to display an alert to show about transactions assigned to him while agent working in interaction center.
Regards,
Shaik.

Hello,
Yes it is possible, but not using standard alerts though.
You need to check rule editor to create own logic for retrieving the information to display as alert, and stock it into the fact  base.
Then create an alert on this fact base attribute.
Finally create, via IDI, a rule to display the alert.
These are the basic steps for your need, you will find many example on SCN regarding IDI and alerts.
Best regards,
Sylvain AGUETTAZ

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