CRM 5.2 and portal integration

Hi
Has anyone had any experience with integrating CRM 5.2(2006s/2) with Enterprise portal? I know CRM 2007 supports this but not sure how will business roles in 5.2 be uploaded to the portal roles if this is at all supported in 5.2..
Thanks,
Sudipta.

Ravi,
CRM 2007 has a "portal-like" menu that can be used for accessing the CRM application. You can use CRM 2007 in "standalone" mode without an enterprise portal or use the enterprise portal with the CRM system. If you want to use the ESS/MSS business pacakges then you must use a traditional EP system. The CRM application menu is not a true portal application.
This means for you that you need an enterprise portal which will contain your ESS/MSS package and will link into the CRM 2007 start page.
Take care,
Stephen

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Outside of the steps below what can be done to integrate Portal and OiD ?
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Used Configuring Oracle 9iASPortal for LDAP Authentication. White Paper.
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I've reviewed
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PORTAL30_SSO AUTH_EXT
/u01/app/oracle/product/8.1.7.2/lib/ssoxldap.so
Y VALID
SYS AUTH_EXT
/u01/app/oracle/product/8.1.7.2/lib/ssoxldap.so
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/u01/app/oracle/product/8.1.7.2/lib/ssoxldap.so
Y VALID
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-rw-r--r-- 1 oracle dba 8324 Dec 5 14:37
/u01/app/oracle/product/8.1.7.2/lib/ssoxldap.so
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TNS Ping Utility for Solaris: Version 8.1.7.2.0 - Production on 10-DEC-2001
(c) Copyright 1997 Oracle Corporation. All rights reserved.
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Additionally
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Hello Lorenzo,
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http://technet.oracle.com/products/iportal/pdf/conf_ldap.pdf
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The procedure for setting this up will be more siplified in 9iAS
v2.
Thanks,
Jay

CRM 2007 - Telephony and Portal

You can run CRM 2007 UI in it's own framework ... or in the portal.
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My question is - can you run CTI/telephony in the portal. In the pure CRM 2007 UI you get the interaction centre toolbar, you can integrate telephony to manager incoming calls, etc.
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Dear David,
The Concept of CTI has come to effect for the call center business, where if Pure WEBUI is functional & used. In A call center Interaction center we might not need a Portal access, however, Portal access is given to users where the usage is individual or for the sales Service or marketing force.
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Hope thsi resolves your Query
Thanks & Regards
Sudeep
+91 9220576962

How actually Oracle CRM On Demand and Outlook integration works?

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Hello Abhay,
Actually I am not looking for this. I need to know on what this integration is based on? Like if it is based on Webservices, API, HTTPS Request like that...! Can you tell me about it?Unfortunately I cannot share details of the design. If you can tell me what you are trying to do, I'll do my best to provide you with whatever information I have available.
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CRM 5.0 and telephony integration

Hi gurus,
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Webdynpro for ABAP and Portal Integration

Hi Experts,
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Ajay

1. Do we need portal eventing for this? It's a single iview in portal which will fetch and update his data through this WebDynpro for ABAP application.
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2. It is for 10 countries of almost 1000 users (with same userid in portal and backend). How can I make sure that the enduser updates and fetch his records only. The SSO is already set up between Portal and Sap ECC system. Do I need to again pass the enduser portal id to the sap in coding to fetch and update the data or sso will take care of itself.
If you access via ITS, te custome will acess the backend with the user you have set on the SSO or user-mapping. The portal there is nothing to do in this regards, you must just take care of this on backend.
Please evaluating the answer you are contributing for the SDN keep growing.
Edited by: Fabio Sarmento on Sep 19, 2011 2:41 PM

Problem in Lotus Domino and Portal Integration

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hi,
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http://help.sap.com/saphelp_nw2004s/helpdata/en/ee/bfd32987dfb848b114c8f3ead32c5c/frameset.htm
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CRM 2007 _ Portal Integration

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Muralidhar,
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How to integrate personalize function in CRM 2007 WebUI to portal

Hello Experts,
I have a requirement in regards to the CRM 2007 and portal integration.
We have integrated a business role from CRM and CRM 2007 WebUI is now an integrated part of the portal. But in this we are missing the 'Personalize' option that is in CRM WebUI in portal.
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Hello, Aparna,
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Portal Integration with XI

Hi Guru's,
Could any one tell me two scenarios where we integrate Portals with the XI system.
If Portal is the receiver/sender then what could be the possible sender/receivers respectively.
Please, also let me know what scenarios (IDOC to HTTP etc) is used for ECC and Portal integration with XI.
What are the Adaptors used for Portals.
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Hi,
Take a look at this blog,
https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/1334 [original link is broken] [original link is broken] [original link is broken] [original link is broken]
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/people/ravikumar.allampallam/blog/2005/08/14/choose-the-right-adapter-to-integrate-with-sap-systems
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How to check Portal integrated in Landscape

What transacton code can I use to check a portal is running in the landscape that I am working with and whether BI (7.0) is already integratedin that portal?

BI Portal Integration can be checked by launching a query using Bex tools and executing it or publishing it to portal.
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Ranjit Mereddy
SAP Netweaver Consultant
Indus Consulting Group

SAP CRM 7.0 and Enterprise Portal

Dear SAP Gurus ,
I have question about the New CRM WEB UI and integration to SAP Enterprise Portal .
We have been using the SAP Enterprise portal for accesing the SAP CRM functionalities before (eg create Opporutnites and Sales Order ). But with the New SAP version(7.0 and 2007 ) its possible to have its own portal.
Now the question is it possible to integrate the NEW SAP WEB UI into the existing portal ? Eg: If we want to have link in Enterprise portal with the Sales Order create functionalyt direlty without going into the stand alone CRM WEB UI . Would it be possible to directly call the Sales order service WEB UI in enterprise portal . Right now what we see is that the NEW CRM WEB UI is stand alone and for these type of fuctionalites the user need to login to the NEW web ui and then go to the create sales order screen .
Is it possible to directly embed the new UI components in the existing SAP enterprise portal ?
Many Thank for your kind advise !
Best Regards,
Ankur

Ankur,
Once you have correctly integrated to Portal following the SAP Note, you will no longer see the CRM Navigation. They will be Portal Navigation. If you have read and understood the note, it will be clear. On an overview, let me explain the steps involved.
1. You create a CRM role (based on some job role) say "Sales Rep" and have configured the CRM Web UI for all the navigation and applications. Like Account maintenance, Opportunities, Sales order create etc. etc.
2. Following the note and running a CRM transaction, you will now "Export" this CRM role to an external file. This file is very similar to a "business package". All the portal roles, pages, iVeiws etc. get created.
3. You will now "Import" this into your portal. Again follow the notes to know the loaction.
4. In the portal, you will assign this "portal role" to your users.
When these users log on to portal, they will see Portal Navigation (not the CRM navigation). So, the main point lies in defining the CRM role and get it working.
Hope you get the point....
Easwar Ram
http://www.parxlns.com

Portal Content - Business Packages for CRM 7.0 and IC Webclient

Hi all

We are looking at CRM 7.0 and SAP Netweaver Portal 7.0 integration. 
I've noticed that the Business Package (BP) for CRM 7.0 contains very limited business roles for: 
Channel ManagerChannel Manager 
Partner Manager 
Channel Manager (Telecommunications) 
Partner Manager (Telecommunications) 
Customer 
Digital Asset Management 
Incentives and Commissions 
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In the past, there the BP for CRM 5.0 contains a lot more roles including customer service representatives and managers. Given that the standard business role export (from CRM 7.0) and import (EP 7.0) does not work for IC Web client business roles, is there a standard way for functionality delivered in IC Webclient like Customer Service to be integrated into EP 7.0?

Otherwise, if we were to configure each BSP page individually for IC Webclient, will there be functions that do not work? eg: alerts, manager realtime view of CSR activities, call tracking, telephony integration etc..

Thanks!

There are two approaches (that I'm aware of):
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- install an additional Java instance
I would go for both of them because
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- it will avoid patching one portal and to keep the SPs of both backend systems in sync with the portal
Markus

CRM 7.0 Portal Integration

Hello All,
I need to integrate CRM 7.0 <-> Portal.
Read this article - http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/206cd953-41cf-2b10-7dbc-8a4d36664de5?QuickLink=index&overridelayout=true
and the pre-requisites section says that we need to install the Business Package for SAP CRM 2007.
Question:
1. In a summary, the integration happens basically by creating CRM reference system & creating BSP iViews in Portal.
So why do we need CRM Business Package?
2. The portal Integration section talks about XML file. Can someone please elaborate on this.
Awaiting Reply.
Thanks,
Ritu

This post cleared my doubt.
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