CRM Activities & Case link

Hi,
I want to generate a report/query to get Activities & connected Cases using CRM 5.0. Can anyone please let me know the tables involved or query to be used?
thanks in advance,
LSP

Solved it : See my code sample
* Get casenr where this activity belongs to                            *
* >>> Start from activity nr                                           *
* .......... convert activitynr > activity guid
CLEAR x_actguid.
SELECT single GUID FROM CRMD_ORDERADM_H
                    INTO X_ACTGUID
                    WHERE object_id = p_activ.
IF sy-subrc = 0.
* .......... convert activity guid > document ID
   CLEAR X_LOIO_ID.
   SELECT single LOIO_ID FROM SCMGRECP01
                         INTO X_LOIO_ID
                         WHERE PHIO_ID = X_ACTGUID.
   IF sy-subrc = 0.
* .......... convert document ID > Dossiers POID-ID
      CLEAR X_PDIR.
      SELECT single PROP08 FROM SCMGRECL01
                           INTO X_PDIR
                           WHERE LOIO_ID = X_LOIO_ID.
      IF sy-subrc = 0.
* .......... convert Dossiers POID-ID > Case nr
         CLEAR x_case_guid.
         SELECT single CASE_GUID FROM SCMG_T_CASE
                                 INTO x_case_guid
                                 WHERE RECORD_PDIR = X_PDIR.
         IF sy-subrc = 0.
            CLEAR x_case.
            SELECT single EXT_KEY FROM SCMG_T_CASE_ATTR
                                  INTO x_case
                                  WHERE case_guid = x_case_guid.
            IF sy-subrc <> 0. ENDIF.
         ENDIF.
      ENDIF.
   ENDIF.
ENDIF.

Similar Messages

  • Appointments in Outlook not showing up in CRM activities?

    The appointments I make in Outlook aren´t showing up in my CRM activities (the appointments I make in CRM do show up in Outlook calendar - so it´s only syncing one way)?

    Assuming that you are connected to CRM using outlook client:
    Open the appointment from calender in your outlook. click on Track/Track in CRM depending on the CRM version you are using. This will create an Appointment activity in CRM. but will not link the appointment to a particular CRM record.
    To link this appointment to a particular CRM record (e.g. contact, account, case..etc..) click on Set Regarding and select more. Search for the record in look up dialog box, select and add.
    refer to link:
    http://www.microsoft.com/en-US/dynamics/crm-customer-center/track-outlook-appointments-in-crm-for-outlook.aspx

  • Uploading old CRM activities into the system

    Good afternoon
    In our company we want to upload old CRM activities into the system (CRM 4.0)
    By doing so we also want to change the "created by" field with the initials of the user that used to make the activity.
    This is a problem since some of the users are no longer with us in the company. Therefore they do not have a working SAP account, but we still want to add their name in the field.
    Is this possible and what do we have to do?
    Thank you for your help,
    Filip

    Filip
    If you do not want to program, you can also upload the activities with the external list management (ELM) or the LSMW workbench. However, in your case I would create the old employees still as BP's in the system and assign them to the activities in the partner function 'Employee Responsible'.
    The 'Created By' field is filled automatically and will be filled with the user loading the activities. Of course you can later overwrite them directly with ABAP in the DB, but this is not such a good idea as this data would e.g. not be replicated to mobile sales (if you use it).
    So better do the following:
    1. make sure all employees are as standard business partners and employees in the system (they might have a deletion flag, if they no longer exist in the company)
    2. upload the activities with a partner function pointing to the former employees
    3. If you want, you can then still update the created by field on the DB directly by getting the employee out of the partner function.
    Regards, Kai

  • Dispute Case - Linked Objects- Various- URL

    Hello,
    We have a requirement to create a Dispute Case through a custom interface program. We have been doing this using BAPI_DISPUTE_CREATE.
    Now, I need to programmatically link a URL to Dispute Case -> Linked Objects->Various->URL. An custom element type for u2018URLu2019 was configured in the Registry for this in our SAP system.
    This is usually achieved programatically using the tables parameter OBJECTS of the BAPI. We have to pass the OBJ TYPE & KEY to this parameter.
    Since configuration does not allow the BOR_TYPE to be defined on tab u2018Connection Parametersu2019 of the Element Type URL in the Registry, what OBJTYPE and KEY works for this?
    Thanks,
    Smitha/Aneel

    Hello Andy,
    I have a question. We're also trying to use BAPI_DISPUTE_CREATE in order to create dispute cases, but the function needs a unique GUID number in order to create the dispute case. How did you manage to maintain this guid number?
    Because of this problem, we started using the function UDM_DC_CREATE, which generates a GUID itself, if you do not maintain one.
    Sorry for the inconveince, the problem was because of a wrong attribute, I can create a dispute case with this function without maintaining the guid id.
    Edited by: Karabiber Kerem on May 21, 2010 11:03 AM

  • Looking for 'My Support Cases' link

    Well, posting in this forum resulted in a technician showing up on a Sunday afternoon ... phone service restored. Thanks. However, in one of my postings Verizon says to check 'My Support Cases' link to communicate with them and then locks the post so I cannot respond to ask for more details about the link. I have looked all over the site and cannot find this 'My Support Cases' link. Has anyone else found it?
    Thanks ...

    I guess I must be dumb ... I only found the list of my postings and still find no "My Support Cases' link.   Another Verizon tech replied to one of my forum posting that I haven't checked or responded to some posting in that location ... then doesn't allow 'Reply' ib their posting.
    I still need to update the work order.  A Tech showed up on Sunday night and spent an hour trying to trace lines on the road ad restored service so we thought we were set.  But then during the week we started having issues again with noise, disconnect of calls in the middle of speaking with someone, not being able to make a call and then no dial tone ater that.  I tried to open another repair report on this site today but can't get past that automatic check the line action.  This is so frustrating.

  • CRM activities creation

    Im creating activity by using BAPI_ACTIVITYCRM_CREATEMULTI, but its creating a TEMPLATE. when i tried not passing value for TEMPLATE TYPE field im finding error as incomplete data even though passing complete data.

    Hi Nisha,
             im trying to create sales meeting. im passing header, partner, organisation, date, status data. its creating successfully with GUID and object ID but as a TEMPLATE. im sending my code for ur reference.
    *& Report  /IGTE0/DM_CRM_ACTIVITIES
    Report  .....Creating CRM Activities
    Author: .....MARUTHI PRASAD J (714997)
    REPORT  /IGTE0/DM_CRM_ACTIVITIES.
    ******************source structure declaration
    types: begin of ty_source_data,
            ref_id(5) type N,
            DESCRIPTION(40),
            STATUS(5),
            DATE_FROM(8),
            DATE_TO(8),
            TIME_FROM(6),
            TIME_TO(6),
            PRIVATE_FLAG(1),
            PROCESS_TYPE(4),
            PRIORITY(1) type N,
            TIMEZONE_FROM(6),
            ACT_LOCATION(100),
            PARTNER_FCT(8),
            RELATION_PARTNER(32),
            CREATED_AT(15), "type DEC,
            CREATED_BY(12),
            CHANGED_AT(15), "type DEC,
            CHANGED_BY(12),
            SALES_OFFICE(14),
            SALES_GROUP(14),
            SALES_ORG(14),
            DIS_CHANNEL(2),
            DIVISION(2),
            EXTERN_ACT_ID(20),
            CATEGORY(3),
          end of ty_source_data.
    types: begin of ty_source_data_updt,
           rel_typ(8),
           ref_id1(5) type N,
           BUS_PRTNR(32),
           VALID_TO(8),
           end of ty_source_data_updt.
    *****Declaration of BAPI : bapi_activitycrm_createmulti
    data: lt_source_data type table of ty_source_data,
          ls_source_data type ty_source_data.
    data: lt_source_data_updt type table of ty_source_data_updt,
          ls_source_data_updt type ty_source_data_updt.
    data: lt_header type table of BAPIBUS2000110_HEADER_INS,
          ls_header type BAPIBUS2000110_HEADER_INS,
          lt_headerx type table of BAPIBUS2000110_HEADER_INSX,
          ls_headerx type BAPIBUS2000110_HEADER_INSX,
          lt_created_process type TABLE OF BAPIBUS20001_HEADER_INS,
          ls_created_process type BAPIBUS20001_HEADER_INS,
          lt_PARTNER type table of BAPIBUS20001_PARTNER_INS,
          ls_PARTNER type BAPIBUS20001_PARTNER_INS,
          lt_PARTNERX type table of BAPIBUS20001_PARTNER_INSX,
          ls_PARTNERX type BAPIBUS20001_PARTNER_INSX,
          lt_ORGANISATION type table of BAPIBUS20001_ORGMAN_INS,
          ls_ORGANISATION type BAPIBUS20001_ORGMAN_INS,
          lt_ORGANISATIONX type table of BAPIBUS20001_ORGMAN_INSX,
          ls_ORGANISATIONX type BAPIBUS20001_ORGMAN_INSX,
          lt_DATE TYPE TABLE OF BAPIBUS20001_APPOINTMENT_INS,
          ls_DATE TYPE BAPIBUS20001_APPOINTMENT_INS,
          lt_DATEX TYPE TABLE OF BAPIBUS20001_APPOINTMENT_INSX,
          ls_DATEX TYPE BAPIBUS20001_APPOINTMENT_INSX,
          lt_STATUS TYPE TABLE OF BAPIBUS20001_STATUS_INS,
          ls_STATUS TYPE BAPIBUS20001_STATUS_INS,
          lt_STATUSX TYPE TABLE OF BAPIBUS20001_STATUS_INSX,
          ls_STATUSX TYPE BAPIBUS20001_STATUS_INSX,
          lt_return1 type table of bapiret2 with header line
    *****Declaration of BAPI : bapi_activitycrm_save
    data: lt_OBJECTS_TO_SAVE TYPE TABLE OF BAPIBUS20001_GUID_DIS,
          ls_OBJECTS_TO_SAVE TYPE BAPIBUS20001_GUID_DIS,
          lt_SAVED_OBJECTS type table of BAPIBUS20001_OBJECT_ID,
          ls_SAVED_OBJECTS type BAPIBUS20001_OBJECT_ID,
          lt_return2 type table of bapiret2 with header line,
          lt_return3 type table of bapiret2 with header line,
          lt_return4 type table of bapiret2 with header line
    *****Declaration for return logs
    ********************Uploading text file
    parameters: lv_file type localfile.
    data: lv_file1 type string.
    parameters: lv_updt type localfile.
    data: lv_updt1 type string.
    start-of-selection.
      lv_file = 'C:\Documents and Settings\714997\Desktop\Book1_he.txt'.
      lv_file1 = lv_file.
      CALL FUNCTION 'GUI_UPLOAD'
        EXPORTING
          FILENAME            = lv_file1
          FILETYPE            = 'DAT'
          HAS_FIELD_SEPARATOR = '#'
        TABLES
          DATA_TAB            = lt_source_data.
      IF SY-SUBRC <> 0.
      ENDIF.
      lv_updt = 'C:\Documents and Settings\714997\Desktop\crm_task_Partner_10Dec2010sort.txt'.
      lv_updt1 = lv_updt.
      CALL FUNCTION 'GUI_UPLOAD'
        EXPORTING
          FILENAME            = lv_updt1
          FILETYPE            = 'DAT'
          HAS_FIELD_SEPARATOR = '#'
        TABLES
          DATA_TAB            = lt_source_data_updt.
      IF SY-SUBRC <> 0.
      ENDIF.
      loop at lt_source_data into ls_source_data.
    *************header data
        refresh: lt_header,lt_partner,lt_organisation,lt_date,lt_status.
        clear: ls_partner,ls_header,ls_organisation,ls_status,ls_date.
        ls_header-PROCESS_TYPE     = ls_source_data-PROCESS_TYPE.
        ls_header-HANDLE           = '0000000001'.
        ls_header-DESCR_LANGUAGE   = 'EN'.
        ls_header-LANGU_ISO        = 'EN'.
        ls_header-DESCRIPTION      = ls_source_data-DESCRIPTION.
        ls_header-CATEGORY         = ls_source_data-CATEGORY.
        ls_header-PRIORITY         = ls_source_data-PRIORITY.
       ls_header-OBJECTIVE        = '003'.
        ls_header-EXTERN_ACT_ID    = ls_source_data-EXTERN_ACT_ID.
        ls_header-PRIVATE_FLAG     = ls_source_data-PRIVATE_FLAG.
        ls_header-POSTING_DATE     = ls_source_data-DATE_FROM .
        ls_header-MODE             = 'A'.
        ls_header-CREATED_AT       = ls_source_data-CREATED_AT .
        ls_header-CREATED_BY       = ls_source_data-CREATED_BY .
        ls_header-CHANGED_AT       = ls_source_data-CHANGED_AT .
        ls_header-CHANGED_BY       = ls_source_data-CHANGED_BY .
        ls_header-ACT_LOCATION     = ls_source_data-ACT_LOCATION .
        ls_header-TEMPLATE_TYPE    = 'C'.
        ls_headerx-PROCESS_TYPE     = 'X'.
        ls_headerx-HANDLE           = 'X'.
        ls_headerx-DESCR_LANGUAGE   = 'X'.
        ls_headerx-LANGU_ISO        = 'X'.
        ls_headerx-DESCRIPTION      = 'X'.
        ls_headerx-CATEGORY         = 'X'.
        ls_headerx-PRIORITY         = 'X'.
       ls_headerx-OBJECTIVE        = 'X'.
        ls_headerx-EXTERN_ACT_ID    = 'X'.
        ls_headerx-PRIVATE_FLAG     = 'X'.
        ls_headerx-POSTING_DATE     = 'X'.
        ls_headerx-MODE             = 'X'.
        ls_headerx-CREATED_AT       = 'X'.
        ls_headerx-CREATED_BY       = 'X'.
        ls_headerx-CHANGED_AT       = 'X'.
        ls_headerx-CHANGED_BY       = 'X'.
        ls_headerx-ACT_LOCATION     = 'X'.
        ls_headerx-TEMPLATE_TYPE    = 'X'.
        IF ls_source_data-PRIVATE_FLAG = 'N'.
          ls_header-PRIVATE_FLAG = ' '.
        else.
          ls_header-PRIVATE_FLAG = 'X'.
        ENDIF.
        append ls_header to lt_header.
        append ls_headerx to lt_headerx.
    *******************partner data
        refresh lt_partner.
        refresh lt_partnerx.
    ls_PARTNER-REF_GUID             = .
        ls_PARTNER-REF_HANDLE           = '0000000001'.
        ls_PARTNER-REF_KIND            = 'A'.
        ls_PARTNER-PARTNER_FCT          = ls_source_data-PARTNER_FCT.
        ls_PARTNER-PARTNER_NO           = ls_source_data-RELATION_PARTNER.
        ls_PARTNER-NO_TYPE              = 'BP'.
        ls_PARTNER-DISPLAY_TYPE         = 'BP'.
        ls_PARTNER-KIND_OF_ENTRY        = 'A'.
        ls_PARTNER-MAINPARTNER          = 'X'.
        ls_PARTNER-RELATION_PARTNER     = ls_source_data-RELATION_PARTNER.
        ls_PARTNERX-REF_HANDLE          = 'X'.
        ls_PARTNERX-REF_KIND            = 'X'.
        ls_PARTNERX-PARTNER_FCT         = 'X'.
        ls_PARTNERX-PARTNER_NO          = 'X'.
        ls_PARTNERX-NO_TYPE             = 'X'.
        ls_PARTNERX-DISPLAY_TYPE        = 'X'.
        ls_PARTNERX-KIND_OF_ENTRY       = 'X'.
        ls_PARTNERX-MAINPARTNER         = 'X'.
        ls_PARTNERX-RELATION_PARTNER    = 'X'.
        append ls_partner to lt_partner.
        append ls_partnerx to lt_partnerx.
    *******************organisation data
        refresh lt_organisation.
        refresh lt_organisationx.
        ls_organisation-REF_HANDLE        =  '0000000001'.
        ls_organisation-REF_KIND          =  'A'.
        ls_organisation-DIS_CHANNEL       =  ls_source_data-DIS_CHANNEL.
        ls_organisation-DIVISION          =  ls_source_data-DIVISION.
        ls_organisation-SALES_ORG         =  ls_source_data-SALES_ORG.
        ls_organisation-SALES_OFFICE      =  ls_source_data-SALES_OFFICE.
        ls_organisation-SALES_GROUP       =  ls_source_data-SALES_GROUP.
        ls_organisation-SALES_ORG_RESP    =  'O 03000015'.
        ls_organisation-MODE              =  'A'.
        ls_ORGANISATIONX-REF_HANDLE       = 'X'.
        ls_ORGANISATIONX-REF_KIND         = 'X'.
        ls_ORGANISATIONX-DIS_CHANNEL      = 'X'.
        ls_ORGANISATIONX-DIVISION         = 'X'.
        ls_ORGANISATIONX-SALES_ORG        = 'X'.
        ls_ORGANISATIONX-SALES_OFFICE     = 'X'.
        ls_ORGANISATIONX-SALES_GROUP      = 'X'.
        ls_ORGANISATIONX-MODE             = 'X'.
        append ls_organisation to lt_organisation.
        append ls_organisationx to lt_organisationx.
    ********************date
        refresh lt_date.
        refresh lt_datex.
        ls_DATE-REF_HANDLE              = '0000000001'.
        ls_DATE-REF_KIND                = 'A'.
        ls_DATE-APPT_TYPE               = 'ORDERPLANNED'.
        ls_DATE-TIMEZONE_FROM           = ls_source_data-TIMEZONE_FROM.
        ls_DATE-TIMEZONE_TO             = ls_source_data-TIMEZONE_FROM.
        ls_DATE-DATE_FROM               = ls_source_data-DATE_FROM.
        ls_DATE-DATE_TO                 = ls_source_data-DATE_TO.
        ls_DATE-TIME_FROM               = ls_source_data-TIME_FROM.
        ls_DATE-TIME_TO                 = ls_source_data-TIME_TO.
        ls_DATE-MODE                    = 'A'.
        ls_DATEX-REF_HANDLE             = 'X'.
        ls_DATEX-REF_KIND               = 'X'.
        ls_DATEX-APPT_TYPE              = 'X'.
        ls_DATEX-TIMEZONE_FROM          = 'X'.
        ls_DATEX-TIMEZONE_TO            = 'X'.
        ls_DATEX-DATE_FROM              = 'X'.
        ls_DATEX-DATE_TO                = 'X'.
        ls_DATEX-TIME_FROM              = 'X'.
        ls_DATEX-TIME_TO                = 'X'.
        ls_DATEX-MODE                   = 'X'.
        IF ls_source_data-DATE_TO = 'NULL'.
          ls_date-DATE_TO  = ls_source_data-DATE_FROM.
        ENDIF.
        IF ls_source_data-TIME_FROM = 'NULL'.
          ls_DATE-TIME_FROM = '000000'.
        ENDIF.
        IF ls_source_data-TIME_TO = 'NULL'.
          ls_DATE-TIME_TO = '000000'.
        ENDIF.
        append ls_date to lt_date.
        append ls_datex to lt_datex.
    ********************status
        refresh lt_STATUS.
        refresh lt_STATUSX.
        ls_STATUS-REF_HANDLE            = '0000000001'.
        ls_STATUS-REF_KIND              = 'A'.
        ls_STATUS-STATUS                = ls_source_data-STATUS.
        ls_STATUS-ACTIVATE              = 'X'.
        ls_STATUSX-REF_HANDLE           = 'X'.
        ls_STATUSX-REF_KIND             = 'X'.
        ls_STATUSX-STATUS               = 'X'.
        ls_STATUSX-ACTIVATE             = 'X'.
        append ls_status to lt_status.
        append ls_statusx to lt_statusx.
    *******************Creating the activity
        CALL FUNCTION 'BAPI_ACTIVITYCRM_CREATEMULTI'
          TABLES
            HEADER                = lt_header
            HEADERX               = lt_headerX
            PARTNER               = lt_partner
            PARTNERX              = lt_partnerx
            ORGANISATION          = lt_organisation
            ORGANISATIONX         = lt_organisationx
            DATE                  = lt_date
            DATEX                 = lt_datex
      TEXT                  =
      TEXTX                 =
      REASON                =
      REASONX               =
      OUTCOME               =
      OUTCOMEX              =
            STATUS                = lt_status
            STATUSX               = lt_statusx
      LOCATION              =
      LOCATIONX             =
      INPUT_FIELDS          =
           CREATED_PROCESS       = lt_created_process
           RETURN                = lt_return1
      DOCUMENT_FLOW         =
      JOURNAL               =
      JOURNALX              =
      MATERIAL              =
      MATERIALX             =
      EXTENSIONIN           =
        LOOP AT lt_created_process into ls_created_process.
          ls_OBJECTS_TO_SAVE-GUID = ls_created_process-GUID.
        ENDLOOP.
       refresh lt_created_process.
          ls_OBJECTS_TO_SAVE-OBJECT_TYPE = 'BUS2000126'.
        append ls_OBJECTS_TO_SAVE to lt_OBJECTS_TO_SAVE.
    *****************Saving the activity
       CALL FUNCTION 'BAPI_ACTIVITYCRM_SAVE'
        EXPORTING
          UPDATE_TASK_LOCAL       = 'X'
      SAVE_FRAME_LOG          = FALSE
    IMPORTING
      LOG_HANDLE              =
        TABLES
          OBJECTS_TO_SAVE         = lt_OBJECTS_TO_SAVE
          SAVED_OBJECTS           = lt_SAVED_OBJECTS
          RETURN                  = lt_return2
       CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'
        EXPORTING
          WAIT          = '1'
    IMPORTING
      RETURN        =
       LOOP AT lt_SAVED_OBJECTS into ls_SAVED_OBJECTS.
         write: / ls_SAVED_OBJECTS-GUID, / ls_SAVED_OBJECTS-OBJECT_ID.
       ENDLOOP.
       refresh lt_SAVED_OBJECTS.
       clear ls_SAVED_OBJECTS.
    endloop.

  • Replicate ISU Customer contacts to CRM Activities

    Hi All,
    Requirement: Need to replicate ISU Customer contacts (Txn BCT0) to CRM Activities (Txn CRMD_ORDER).
    Ideally, we want to map ISU <class> and <action> into CRM <category> and <sub-category> custom fields on the activity.
    Please share any reference documents if any project has done a similar thing.
    Thanks.
    Alka

    Hi Ritesh,
    If you connect an ISU system that is not Unicode-enabled with a CRM system that is Unicode-enabled, data is not converted correctly when replicated into the CRM system.
    Contracts are not replicated in the ISU system if the CRM or ISU system is a UNICODE system.
    kindly check the following Note:969177
    Hope it solve your problem
    Thanks & Regards,
    srikanth.naga

  • Replicate ISU Customer Contacts to CRM Activites

    Hi All,
    Requirement: Need to replicate ISU Customer contacts (Txn BCT0) to CRM Activities (Txn CRMD_ORDER).
    Ideally, we want to map ISU <class> and <action> into CRM <category> and <sub-category> custom fields on the activity.
    Please share any reference documents if any project has done a similar thing.
    Thanks.
    Alka

    Hi Ritesh,
    If you connect an ISU system that is not Unicode-enabled with a CRM system that is Unicode-enabled, data is not converted correctly when replicated into the CRM system.
    Contracts are not replicated in the ISU system if the CRM or ISU system is a UNICODE system.
    kindly check the following Note:969177
    Hope it solve your problem
    Thanks & Regards,
    srikanth.naga

  • CRM Activities

    Hi experts,
    Is there any program(such as CRM_ORDER_READ) to read data releated to CRM Activities?Thank you.
    Best regards,Gavin

    Hi,
    CRM_ORDER_GETSTATUS
    Determine All Addresses Read Address Read Address Numbers Determine All Bank Details Read Bank Details Read Bank Details Numbers Read Central Data Check Existence of Business Partner Read Business Partner Numbers Determine All BP Relationships Determine All Roles Check Existence of Role Search Business Partner for Telephone, E-Mail, Address Business Partner: Read Status Check Existence of Contact Partner Relationship Read Contact Person Relationship Addresses Read Contact Person Relationship Addresses Read Contact Person Relationship Read Contact Person Relationship Addresses Read Employee Relationship Address Read Employee Relationship Read General Relationship Check Existence of General Relationship Read General Relationship Read Relationship of Employee Responsible Searches business partners for telephone, E-Mail, address Check for Existence of Ibase Get Header GUID for Item GUID pass ref_kind as b Read the Header Details for a Business Transaction. Pass the Header guid. Read the Line Item Details for a line item. Pass the line item guid. Get all the Service Contract details. Note: Pass the requested objects to fetch only the required details. This can also be used to get the details of activities/leads/opportunities etc. Get status of the Service Contract
    Note: CRM_ORDER_READ Function Module 1. 2. 3.
    CRM_ORDER_READ is a function module which can be used to get the details of any business transaction based on the Header GUID, Item GUID or both. Always pass the IT_REQUESTED_OBJECTS structure to this function module to fetch the required details only. This function module can not be executed directly instead SAP has provided a report CRM_ORDER_READ for the same for testing purpose. We can pass Business Transaction Number (Object ID), Header GUID or Item GUID to this report to get the required details.
    Some Exporting Parameters in CRM_ORDER_READ Function Module Return Structure Name
    ET_ORDERADM_H
    Also
    You might find some of these notes helpful:
    Note 1010258 - Pricing analysis after CRM replication (VE 108)
    Note 428762 - Pricing conditions during download from R/3 to CRM
    Note 702735 - Switching off IPC in CRM
    CRM_ORDER_READ
    Assign points if it helps,
    Thanks,
    Jack

  • Query - CRM Activities

    Hi Experts,
    We're trying to create a query, but we cannot bring the field Reason about CRM Activities (Contact - BUS2000126) - we want that to come besides other Contact fields and informations as 'direction'; 'partner'; transaction number, description,. but the problem is that it does not make part of table 'CRMD_ORDERADM_H' and 'CRMD_ACTIVITY_H'.
    We have still found table 'QPCD' (Reason) that have this information but we were not able to bring information related to fields 'CODE'; 'CODEGRUPPE' and 'KATALOGART'.
    We already tried with CRMD_SRV_SUBJECT alongwith tables QPCT, CRMC_CODEMAPMSA and also CRMD_ACTIVITY_H, but the with no query results about Join.
    Would that be a problem that we don't have the right table or it's realted to the join type that must exist between these tables? Hope anyone can give us a direction on this...
    Best Regards,
    Fábio

    Query - CRM Activities

  • Report to measure CRM Activities performance

    Hi experts,
    I'm on SAP CRM 6.0 and currently doing some research about available reports on Web UI. I'm particularly interested in reports that will allow to measure activity performance like: how long has an activity been opened? how long since the last status change for an activity?
    Is there any standard report in Web UI that will display such information?
    Thanks.

    Hi there,
    The activity monitor doesnt exist on WEBUI but it can be used in SAPGUI. It has limited features but is quite useful. Also you could link it to the webclient using the transaction launcher. Help documentation on Activity monitor can be found http://help.sap.com/saphelp_crm60/helpdata/en/5c/e90d3888a11c10e10000009b38f8cf/frameset.htm
    Other options:
    Use the Webclient Activities search function, you can add most of the search parameters and save them to variant.
    Or
    Go to CRMC_UI_NBLINK (definition of all tx on webclient ui)Select Define logical linksMenu->Selection->By Content, narrow it down by desciption ActitYou'll get a few links which refer to different functions available in the webclient for activities and BI reports too.
    There is no standard report that contains all the functionality you require unfortunately but I hope the above can help in some way.
    Kind regards,
    Vanessa.

  • How to close CRM-Activities via Mass Maint,

    Hi,
    I want to 'close' about 1000 activities in our development environment. Is there a Mass Maint. (like in R/3 tcode MASS) exists in CRM.  What is the best way to close (set status to close) these activities?
    Thanks
    Naved

    Hi and Welcome to the Community!
    Unless I'm missing it in your post, I do not see that you have also installed, to the PC, the required software?
    http://us.blackberry.com/software/desktop.html?LID=us:bb:software:desktopsoftware&LPOS=us:bb:softwar...
    You must do so in order for the necessary drivers to be installed to the PC, so that it can communicate with the BB via USB. This also should enable USB charging from the PC.
    Also, this KB has more complete instructions (which vary by BB OS) as to enabling/disabling Mass Storage Mode on the BB:
    KB13564 How to enable or disable mass storage mode on the BlackBerry smartphone.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • CRM Businness Case

    When a user creates a case in CRM 2007 IC Web Client and the case owner is notified about this new case via e-mail as well (in Outlook). Is it possible to include a link in the e-mail which will allow the case owner to open the case in a new window?
    Also what will be the format of the URL (as it will need to contain the CASE ID)?

    Hi Mark,
    Thank you very much.
    Attribute profile is also having the filed - customer disputed amount field. However it is updated.
    Secondly, we are using we are using shared services for integration with CRM.  so the process in CRM system as follows:
    1. Select the customer,
    2. Create service request
    3. Go to Customer open items in CRM - which will take to ERP system and show all the open items.
    4. select the open item
    5. Go to service request can see now open item is linked to service reqeust
    6. select the open item in the Business Context and change object type to dispute case and click on new button.
    7. Then dispute case is created, however when we do debugging the system going webdynpro to log in to ERP system to find the details.
    However in this process it only updates the customer disputed amount. Not Original disputed amount field.
    So coming to Attribute profile, we have both the fields customer disputed object and orginal disputed amount.
    Kind Regards,
    Chandra Sekhar

  • Popup message while creating new CRM activities in the Portal

    Hello All,
        We are implementing EP 7.0 SPS 12 and have integrated CRM 5.0 with it. We have installed CRM BP 5.0 SPS 01.
    When we are creating activities through the Portal using the "Business Activity" iview and then save the creation, we get a popup with the message - <b>"The web page you are viewing is trying to close the window. Do you want to close this window?"</b>..
    What could be wrong and how should we solve this?
    Thanks.

    Hi Sunitha,
            I think that this kind of message will come because of the timeout property in the backend system(CRM).Try to figure out the timeout property in backend and increase the same.
    Regards,
    Vinoth.M

  • "Open an Adobe Connect case" link leads to 404 Page Not Found error

    From the "Adobe Connect Help / Adobe Connect Support" page at:
    http://helpx.adobe.com/adobe-connect/connect-support.html
    Click on "Open an Adobe Connect case".
    See 404 error page.
    That bad link points to:
    https://www.adobe.com/account/sign-in.supportenterpriseportal.html
    ... which does not exist.
    Does Adobe Connect still let customers open support cases?  I know they still use a support case system, since one was opened for me a couple of months ago, but IIRC, they opened it on their side.  Maybe customers can no longer directly submit cases.  In any event, the broken link obviously should be fixed -- either corrected to point to a valid support case entry page, or deleted if customers are no longer allowed to open cases.

    I would recommend bringing this up with Adobe Support, as it will get a more useful response than on the user forums here.
    A good place to start: Adobe Connect Chat Support

Maybe you are looking for