CRM Architecture & CRM Overview

Hi Experts,
I need the detailed explanation for CRM & CRM Architecture.
Provide some website links explaining the above topics.
Regards,
Krishna Balaji T

Hi Krishnan,
Please check the links for CRM details:
Links to CRM Documentation
http://help.sap.com/saphelp_crm50/helpdata/en/e1/8e51341a06084de10000009b38f83b/frameset.htm
I hope these will be helpful for you.
Thanks and Regards,
Nutan

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Can any body explain me CRM architecture overview ?

Hi,
I am new to SAP CRM, can you please give me more info on the below topics ?
1) Overview on CRM architecture ?
2) CRM capabilities ?
3) CRM user interface concepts ?
All helpful answers will be rewarded.
regards
Jaya

Hi Akhil,
Please go through these links:
1. An information silo is a management system incapable of reciprocal operation with other, related management systems. A bank's management system, for example, is considered a silo if it cannot exchange information with other related systems within its own organization, or with the management systems of its customers, vendors or business partners. "Information silo" is a pejorative expression that is useful for describing the absence of operational reciprocity. Derived variants are "silo thinking", "silo vision", and "silo mentality".
http://en.wikipedia.org/wiki/Information_silo
2. Storage silos are structures for storing bulk materials. Silos are used in agriculture to store grain (see grain elevators) or fermented feed known as silage. Silos are more commonly used for bulk storage of grain, coal, cement, carbon black, wood chips and sawdust.
Three types of silos are in widespread use today:
1.Tower silos
2. Bunker silos
3. Bag silos
http://en.wikipedia.org/wiki/Storage_silo
3. http://blogs.ittoolbox.com/crm/cdi/archives/master-data-silos-and-rocknroll-7686
4. Get in-depth insights into Application Silos!
View as PDF
http://manageengine.adventnet.com/products/applications_manager/application-silos.html
Please rewards if found helpful.
Regards,
Alok Sharma

SharePoint and CRM Architecture

Hi,
I have to design an architecture for CRM and SharePoint as an integrated solution. I know how to design SharePoint Architecture with High Availability and Disaster Recovery.
Please guide me how to design CRM architecture with High Availability, DR.
What consideration required for Integrated Architecture for CRM and SharePoint.
thx.
iffi

Here is a good infrastructure video:
http://blogs.msdn.com/b/crminthefield/archive/2011/01/18/microsoft-dynamics-crm-infrastructure.aspx
I also wrote an article on which platform is better when deciding between the two for custom solutions:
http://blogs.msdn.com/b/crminthefield/archive/2011/01/18/microsoft-dynamics-crm-infrastructure.aspx
RobertRFreeman

Extract data from CRM 2007 (CRM 6.0)

Hi all,
When BW-ekstraktion, g.e. 0BPARTNER_ATTR, we will get infopackage error:
8 when starting the extraction program
The problem is in SAP CRM 2007. This system has been setup as (transaction kode CRMC_REPO_OPT) "BP BI AND INTERACTIVE REPORTING" as activeted.
In Transaction kode SBIW "Control parameters for data transfer from the souce system" the field "Target system for background job" has value CRMCLNT150 (BW INTERACTIVE REPORTING client in the CRM 2007 system). This is done for getting the CRM 2007 "CRM Interactive Reporting" to work.
"Target system for background job" must be empty (Note 147104) else can't SAP BW get any data.
We need to get both "CRM Interactive Reporting" and BW data loads to work. Has any one got "luck" with data load to BI 7.0 and CRM INTERACTIVE REPORTING (CRM 2007) running at the same time ?
(OSS has been created)
best regards
René

Why do you need to copy it? The data is easily available from R/3 via RFC.
Rob

CRM architecture

Hi
Iam new to SAP CRM .....would you please explain me the architecture of CRM ?How is different from R/3 architecture?
Is CRM interation centre winclient became obsolete?
Regards
shiva

Hi,
CRM is very close with customers. CRM will deal SALES , SERVICE and MARKETING.
Sales: This area in SAP Customer Relationship Management (SAP CRM) enables you to manage your sales cycle, starting with creating appointments and business opportunities, through to managing sales orders, contracts, and invoicing. It also allows you to organize and structure your sales territories according to your business requirements
Service: This area in SAP Customer Relationship Management (SAP CRM) enables you to manage your service cycle, starting with managing service contracts and warranties, through to processing service order quotations and service orders, complaints and returns, and service confirmations.
Marketing: This area in SAP Customer Relationship Management (SAP CRM) enables you to carry out all of your marketing activities, starting with managing leads and planning campaigns and trade promotions, through to creating target groups and personalized product recommendations, and using complex marketing analysis functions.
Interaction centre win client is obsolet in new versions. Now it will became a CRM WEB CHANNEL.
CRM WEB CHANNEL: This area of SAP Customer Relationship Management (SAP CRM) enables you to turn the Internet into a profitable sales and interaction channel for both business partners and consumers by providing your customers with a personalized Web experience and convenient self-services. The CRM Web Channel applications cover Web-based sales and service transactions, targeted marketing, and analytics for system and customer behavior.
Regards
Srinu
Edited by: sreenivasulareddy eragamreddy on Jul 22, 2008 12:50 PM

CRM Architecture: relations between business roles and transaction

Hello Experts!
I am dwelling on the topic of the relations between Business Roles, Transactions, Transaction Types etc. Do you know if there is any architectual diagram to make clear how these objects are related, and how they depend on each other?
Thank you for help!
Karolina

Hi Javier,
As far as I understand you want to restrict transaction types per business role.
You can achieve this by customizing. You can create a transaction profile in customizing for each business role and assign the transaction types you have created to this transaction profile.You can find this customizing activity in spro transaction.
Then you can assign transaction profile you have created to your business roile by assigning function profile 'transaction profile' to the business role in crmc_ui_profile tcode.
In this way when you login with the business role the transactions you have maintained in transaction profile will only be shown up in the pop up.
I hope this helps yiour requirement. Let me know if you require any further information. Thanks.
Regards
Yogesh

View Campaigns for BP outside of Interaction Center CRM 2007 / CRM 7.0

Hi Gurus
When using the Service Professional role for a given BP I would like to know what Campaigns he has been a part of.
It is very easy to view this in the Interaction Centre, but from the Service Professional Role I have not been able to view in CRM 2007.
Does anyone know if this can be doen for CRM 2007 or CRM 7.0
Thanks
Panduranga

anyone able to help with this please?

Sales orders, vendor determination in SAP CRM vs CRM E-Commerce?

Hello,
We are creating Sales Order through SAP CRM E-Commerce B2B scenario.
We noticed that vendor is determined at header level but not at item.
If we create a Sales Order in SAP UI (tx: CRMD_BUS2000115) (same transaction type used by B2B) with the same data Vendor is determined at header and at item.
Any idea?
Best Regards

Hello Folks,
I Have many years implementing IBM Net.Commerce and Websphere Commerce Suite, and 3 years with SAP CRM. What I can tell you:
IBM Sol. has less tables than SAP. It´s much easier to extend the Database.
In terms of catalog management IBM Solution, it´s not good. There´s a web interface do administer it. Very hard. There´s the option to use the massimport utiity. Same thing as Batch input of SAP.
Integration to third party solutions for IBM product, it´s hard. Have to use WBI, or decompile java kernel. For SAP is easier, depending of what you need.
Both solutions work with B2B and B2C, plus IBM working with dutch, reverse and normal auctions.
IBM can work with mobile but you need to acquire the everyplace solution suite. SAP CRM can work with integration for handhelds, naturally, just configure it.
Now the point where it´s very hard really: Taxes and deliveries. SAP has localization for almost every countries around the world. IBM just works fine for USA and Canadá.
For the pricing procedure, SAP, indeed is much better.
Conection with third party delivery companies, like Fedex, UPS or DHL, both don´t have it. Including taxes, except IBM for USA and Canadá, how told you before.
For materials, SAP has a much better implementation, to work with products, itens, services, and so on. IBM has infinite number co categorize a product, and products can have a limited number of attributes. For example a blue and pink pant. Color is an attribute for sap.
For user, IBM has something named non stop shop, where is possible to buy something without a full registration. In SAP, yu have to register entirely.
About visual Design, for both you must respect the JSP, or BSP, in front-end, for IBM and SAP solutions. Don´t leave it on hand of the webdesigner.
The learning curve for learning both are long.
Well there are the points... If you need something else, contact me.
regards,
Luiz David

SAP ISU BP Contact - CRM Activity - CRM IC Interaction record

Hi All -
I have a cookbook which talks about migrating SAP ISU BP Contacts into CRM Activity.
Now, my question is if I do this, will this show up as a interaction record against the customer in the IC WebClient in CRM?
We are considering a design where billing supervisors will enter a BP Contact in ISU when customers directly call them about a bill. Later, if this customer calls the Cust Service Rep, we want this interaction to be visible to the CSR who will only use the CRM Webclient.
So, I guess indirectly my question is,
"Is a CRM Activity the same as an CRM WebClient Interaction record"?
or
"Is a CRM WebClient Interaction record a type of CRM Activity"?
Thanks in advance for taking your time to answer this.
Regards,
Pradhip.S

Hello Pradhip,
the CRM IC Interaction Record is technically a CRM Activity with a certain transaction type. You can configure the replication of IS-U Contacts that the created activity is shown in the Interaction Center as Interaction Record. So you will be able to see the IS-U Contacts created in ERP - for example within a Front Office Process - in CRM as replicated Interaction Records.
Kind regards,
Christian

Suggest me the best training institute for SAP CRM ABAP / CRM Technical

Dear all,
Kindly suggest me that, which training institute in India is providing training course specially on SAP CRM ABAP course.
I am happy if any SAP CRM Technical expert willing to train me directly. I have good functional experience on CRM module and planning to be trained on technical part.
Your recommendations will be highly appreciated.
best regards
Raghu ram

user12483593 wrote:
hi,
i am looking for good training institution in india to learn oracle dba
so pls can any one suggest me which institute providing the best training for this course
thank you in advanceThe best training is probably by Oracle University
Goto [http://www.oracle.com/education] - choose Product Courses, Database and Grids:
(eg [http://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=14&p_org_id=1080544&lang=US])
In both cases ensure country selected on top right is India.
On the schedule choose courses with +100% Student Satisfaction+
It is hard, (though obviosly not impossible), for other institutions to better this standard of such courses.
If you are aspiring to Oracle DBA OCP be very sure the institute you are choosing satisifies the requirements for the Hands on Course, and do not take the institutes word for it but check.
It may well be that you are looking for institutions offering the WDP programme. This is a maximm of 6 hours/week over several weeks so IMHO is impractical if you do not live nearby. There appear to be comments that sometimes the training from these institutes doing the WDP course can be of very variable quality. Probably the only option here is to seek out the opinions of recent psat students you can trust.

CRM 2007 CRM Outlook Integration

Hi All
Implementing CRM 2007 and integrating groupware mainly outlook. When i synchronize from outlook to CRM is giving error "Synchronization could not be executed due to error during data retrieval from CRM" but i am able to synchronize Appointments, Tasks.I would like to know why this error coming and how to get rid of these.
Secondly all appointments and tasks are synchronized on client based settings which is why i need to synchronize every time i create or change them. How do i make server based synchrononization where i dont have to synch every time.
And also the contacts iam able to synch Contacts to outlook public folder but as per my scenario i want to synch them to a private folder to Outlook....is there any special setting required for contacts ????.
Any help on this is much appriciated.
Thanks & Regards,
Sama

Hello,
Server-side groupware integration is certainly more robust, stable and configurable. However, setting up the s-s groupware integration is a small project on it's own, especially in a large company.
"Synchronization could not be executed due to error during data retrieval from CRM" this error is mostly related to an incorrect address in the outlook sap calendar configuration screen. Check, in Outlook, Tools->Options->SAP Calendar-->Configuration
Check if the SAP CRM server address AND port are correct, if you don't specify HTTP or HTTPS in front of the address SAP will prefix it with HTTPS so make sure the port number is correct for HTTP or HTTPS. (you can get the port numbers for HTTP/s in transaction SMICM-->Services)
For client-side GWI there is one place where you can customize some settings but they are all defaulted so it should work out of the box, even for contact persons. Check in SPRO>CRM>CRM Middleware and related components-->Settings for client-based synchronization.
Hope this helps,
Kind regards,
Joost

Difference between IDES CRM and CRm 5.0

Dear Gurus,
I have been working with the SAP Demo systems IDES CRM 4.0..
Can you share with me how does it differ from CRM 4.0 and CRM 5.0..
Where can I access the IDES Test data
Thanks in advance
Regards,Matthew

Hi Sreevani,
I thank u for your information..
In the given link , I could not get the expected information..
Can I have some more detail on the difference..
I would like to appreciate ur help
Thanks and regards,
Matthew

SAPConnect Inbox overview in CRM 5.0

Hi,
SOST shows outbound requests that were sent by the CRM system.
In CRM 2007 (CRM 6.0), SOST has a menu option Utilities>Inbox Overview. Selecting this option displays SAPConnect: Inbound Send Requests (SMTP). These are the inbound requests (mostly emails) that were received by SAPConnect.
I can see that the corresponding program is SAPLSBSC_IN.
I am trying to find a similar way to display Inbound emails in CRM 5.0. Unfortunately, the menu option is not available in SOST for CRM 5.0. Program SAPLSBSC_IN doesn't exist in CRM 5.0.
Any idea how can I see Inbox Overview in 5.0?
Regards,
Kaushal

Hi
Try Tx SWI1
Regards
Arden

Topics in CRM

Hi Experts,
Please can someone pelase tell me what are all the important topics in CRM?
I am into ABAP.
Thanks
Dany

HI Dan
First decide amongst the following specilizations in CRM in which u want to expertise, then you can go ahead with individual topics..
- CRM Overview/Architecture
- CRM Base Customizing
- Mobile Sales
- CRM Sales
- Interaction Center WinClient in CRM
- Interaction Center Webclient in CRM
- CRM Middleware
- CRM Technology
- CRM Markwting
- CRM Service
All these are the core of the CRM.
Siva

CRM Foundation with mySAP CRM 2005????????????????????????

Hello all
I will go for the CRM certification: CRM Foundation with mySAP CRM 2005
The courses included in the certificate are CR010, CR100 and CR500
The topics in the exam list that belongs to the CR010 course are:
Architecture
Foundation & Architecture
mySAP CRM Analytics
mySAP CRM Marketing
mySAP CRM Channel Management
mySAP CRM Sales
mySAP CRM Interaction Center
mySAP CRM Service
mySAP CRM Field Applications
mySAP CRM Implementation & Operation
Most of them are not in the course CR010 and I dont know what to do
I need any help to pass this exam
Regards
Jacopo Francois

Dear Jacopo,
CRM Foundation with mySAP CRM 2005 verifies the basic knowledge in the area of the mySAP Customer Relationship Management. This certificate proves that the candidate has a basic overall understanding within this consultant profile of the CRM solutions, and can implement this knowledge practically in projects under guidance of an experienced consultant.
Pls fins the content of CR010
Content:
Overview of the SAP CRM application:
Fundamentals and architecture
Overview of key areas (Analytics, Marketing, E-Commerce, Channel Management, Sales, Interaction Center, Service, Field Applications, Implementation & Operation)
Customizing fundamentals for CRM:
CRM basic data (business partner, organizational model, product master, plus the accompanying Customizing)
CRM business transactions (overview of the generic functions in business transactions, activity management, essentials of Customizing) Transaction monitoring and determination (partner determination, overview of pricing in CRM, promotions, CRM billing)
Solution Manager (project preparation phase, Business Blueprint phase, implementation phase)
CRM Middleware: basic concepts of CRM middleware, replication administration, data exchange, monitoring, and error handling
User interface (UI) technology in SAP CRM
Case Study: implementation of example scenarios using specific business processes
So you will get the overview of all the topics in that course and for this certification you need the basic knowledge only.
Thanks,
Atin
Reward points if it helps.

CRM Architecture & CRM Overview

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