View Campaigns for BP outside of Interaction Center CRM 2007 / CRM 7.0
Hi Gurus
When using the Service Professional role for a given BP I would like to know what Campaigns he has been a part of.
It is very easy to view this in the Interaction Centre, but from the Service Professional Role I have not been able to view in CRM 2007.
Does anyone know if this can be doen for CRM 2007 or CRM 7.0
Thanks
Panduranga
anyone able to help with this please?
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Cannot view confirmations from users outside my cost center
Hi - After applying support packs we are unable to view confirmations created by users who are assigned a different cost center. I am only able to display confirmations of users who share my cost center.
Any advice on how I can display confirmations from users outside of my cost center?
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Ensure BADI BBP_WF_LIST is deactivated and recheck.
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Matthew -
Attachments in Adobe form for ISR in Employee Interaction center
Hi Experts,
I have a requirement to attach a document to Adobe form which uses ISR scenario.
I am using the attachment option of PDF but the attachment is not going through.
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Can anyone please let me know if there is any other method for attaching the doc. to Adobe form and send the Adobe form to agents inbox using Workflow.Hi Jarret,
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ICWC(Interaction Center WebClient) in CRM
hi friends
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Pulkit AgrawalHi Pulkit,
it seems that you are using CRM 4.0 because it's closer in CookBook 4.0 then in CB 5.0...?
There is one transaction which is not mention there, where you have to go and add to your user(or better to say to user which you use to connect to CRM_IC appl) that new profile(Z_COOKBOOK) you created.
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No pop-ups with partner determination in Interaction Center Web UI
Hi,
We are working with SAP CRM 7.0 SP06 and have the following problem.
In Interaction Center Web UI, when we create a sales order, the partner determination is triggered. But no pop-ups are shown to choose the right business partner. When we use Web UI for different Role (not Interaction Center), then we will get pop-ups to choose.
So partner determination is alright, but pop-ups are not working for us in Interaction Center.
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Do you know what the problem is?
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EmileHi Naga,
In customizing go to:
Customer Relationship Management => Interaction Center WebClient => Business Transaction => Define Business Transaction Profiles
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Employee Interaction Center (EIC)
I am looking for any information about the Employee Interaction Center functionality within CRM 5.0. Has anyone implemented this functionality within CRM 5.0 or customized their CRM 4.0 implementation for this?
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Thanks!Hi Darcie,
If you need info & documentation on this please visit the following site:
http://service.sap.com/crm-inst
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Hi
I am not able to find Interactive View Mode for WEBI in BI LaunchPad's Preferences. It used to be there for BOXI R3. Is this feature has been revoked by SAP in this new release. Please confirm and clarify. Thanks!!Hi,
In BI 4.0, We don’t have the option of Interactive mode, the only modes for viewing WebI documents are as follows:
1) Web: it is similar to the Interactive mode in XI 3.1. It means that you will use the HTML interface in BI launch pad to create, edit and analyze documents.
2) Rich Internet Application: This is similar to the Java Report Panel in XI 3.1.
You are using the Java interface in BI launch pad to create, edit and analyze documents .
But this requires the download of a Java applet.
3) Desktop (Windows only): in this case you are using Web Intelligence Desktop to create and edit documents, a standalone interface that works outside the BI launch pad. But this requires an install on your local machine.
4) PDF: Same as in BO XI 3.1
All view modes except PDF, have "Reading" and "Design" mode.
When you view a WebI document, the default mode is "Reading".
When you modify a WebI document, the default mode is "Design".
The user should use the modify option or view > Design, if he wants to modify a report. -
Session time out up to # hours for Interaction center
Hi Experts,
I want increase the web ui session time out up to # hours. I tried using SMICM and Technical Profile. But using these options i could not achieve such long session. I tried using RZ 11 icm keep alive parameter, but the effect will apply for all the applications in the CRM WEB UI.
I want do this for only Interaction center application not for all other application in CRM WEB UI .
Please help me how I can do this.
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DineshHi Dinesh,
This cannot be achieved without development enhancements to some standard SAP framework component, to introduce a "keep-alive" concept. If you are using a CMS for CTI or email integration, you need to ensure it supports keeping the communications session alive also.
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Glenn Abel
Covington Creative
www.covingtoncreative.com -
Access sequence for Partner determination -Sales and Interaction Center CRM
Dear experts,
We use som transaction types both in our sales (t/c crmd_order) and in Interaction center (t/c CIC0).
We though want the partner determination to act differently when creating this transaction in sales compared
to when creating it in the interaction center. For example in the sales process we want the contact persons to be searched from the relationsship of the sold-to party but in customer service we do not want an automatic determination.
There are some BADIs available that can be used in the access sequences as a source but can they be used to
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Looking forward to have any input on this, thanks!
best regards,
ChristinaHi,
What we did is to remove the automatic determination on the transaction type that is used both in the sales process and Interaction center/customer service. The partner in question is only determined from the previous document in case you
create a follow-up document.
rgds,
Christina -
Hi
We have set PWB preferences View Recommendations for (Days from Today) as 10days,
But in supply/demand the datas are showing outside this time limit.For example if I saw today (04-Nov-days),only 10days from today suggested order dates order should show.But it is showing even orders in dec also.Any setup we mssed?
Please guide us
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VKPKHi
We have set PWB preferences View Recommendations for (Days from Today) as 10days,
But in supply/demand the datas are showing outside this time limit.For example if I saw today (04-Nov-days),only 10days from today suggested order dates order should show.But it is showing even orders in dec also.Any setup we mssed?
Please guide us
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VKPK -
SAP EHP1 for SAP CRM 7.0 : RKT Workshop for Interaction Center
Hi Everyone,
Please be advised that SAP is hosting a workshop in San Francisco, July 15 - 16:
SAP Enhancement Package 1 for SAP CRM 7.0 : Ramp-Up Knowledge Transfer Workshop for Interaction Center.
Click here for details or to apply:
[https://websmp208.sap-ag.de/~sapidb/011000358700000643542009E]
Best regards,
JohnHi,
First - the basic post installation steps are:
1. sick t-code need to execute
2. se06 --> Perform Post-Installation Actions
3. RZ10 --> Utilities --> Import profiles --> Of active servers
4. execute sgen T-code --> This will take some time
5. setup STMS
6. create client (If custom required)
7. Take backup of the system
For the solution manager client you could use the default created '001' client.
Next you need to run the solman_setup template which 'sets up' the SolMan for usage.
Follow config guide at: https://service.sap.com/~sapidb/011000358700000308502009E.PDF
For installing the ECC system, only a install key(from SMSY) is to be generated from SolMan. But if you want to use the SolMan effectively, suggest you to run the entire solman_setup.
Regards,
Srikishan -
Need a Doc for Case Management-Interaction center
Hi all,
I need a SAP doc for Case Management-Interaction center.
Please send me on [email protected]
Will surealy get points .
Nice weekendHi Babu,
Please check the following SAP Help link:
http://help.sap.com/saphelp_crm50/helpdata/en/89/c5be40d7e4cc38e10000000a155106/frameset.htm
Hope this helps,
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KZ -
Creating URL iview for Interaction center
Hi All,
We currently have Interaction center ( CRM application) integrated in our Portal ( EP 7.0). Due to some issues, we need to create an URL iview for Interaction center instead of a BSP application.
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For BSP ivew we just mentioned the application name and the backend alias.
how wil this work if we need to make it work through URL iview
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UdayI believe its not suggestable to remove that message also as it will be very very serious security threat for your machine,
try -> tools->Internet options>Security->Local internet ->Custom level->Downloads->
Automatice
Automatic prompting for downloads.->enable and try enabling Active X check boxes also give it a try not sure it will work.
use this at your own risk
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What r the steps to create task based user interface for interaction center
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Can any one please let me know the steps to create task based user interface for interaction center? It would be great
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Can any one please let me know the steps to create task based user interface for interaction center? It would be great
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Accessing CRM Interaction center outside network
Hi,
I have a basic question for better understanding.
We have CRM ISA and CRM Interaction center.
Our customers are able to log in to the Online Ordering website through Internet.
But the URL for CRM Interaction center is not working, if I try to log through Internet (It works only if Iam in client network or VPN)
To me both are channels in CRM and in that case why it is behaving diffrently.
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BabuHello All,
Appreciate if you could provide any pointers. I think this either mite be related to the code link property of the iview or the PCD path of pages/roles which we do in CRM SPRO.
Regards
PN
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