CRM - Automatic Return Delivery for Customer Owened Repair sales order

Hi Guys,
We are implementing Customer Owned Repair sales order Process in CRM and requirement is that once order gets replicated in ECC, automatic Return delivery should be created.
We have following settings done,
1. Order Type ZREP has automatic delivery creation set : A
2. Item category has special stock indicator E and and Returns
3. schedule line category IR has 653 Movement with special Stock E and availability is not flagged.
so in this configuration, when i create Order Manually, Return delivery gets created automatically even if there is Zeor stock (Schedule line confirms the Qty) but while Order gets replicated from CRM it does not because schedule line does not confirm the qty (Zero Qty).
Please advise on this asap as we are in verge of delivery and facing this issue.
Regards,
Dharmesh.

Hello Peter,
Regarding Posting of Goods Issue for Spare Parts in SAP R/3 Materials Management,
The data posted depends on the logistics scenario(s) that you use. The system therefore first determines the logistics scenario defined for the combination of transaction type, item category, service organization, and other relevant information required for the scenario (for example, movement type or special stock indicator in SAP R/3).
Availability information informs you whether the service parts are currently in stock. Each service part item generates a reservation in the back end system, which can be used to trigger an early procurement process.
To know more about the same refer the below link:
http://help.sap.com/search/highlightContent.jsp
http://help.sap.com/saphelp_crm50/helpdata/en/cb/f876d513c56e4e864c15517ff67e92/frameset.htm
Hope this helps!
Thanks and Best Regards,
Shanthala Kudva.

Similar Messages

Stock Reserve for customer while creating sales order

Hi Gurus,
In our scenario,i want to reserve my stock while saving the sales order for customer .when the next order will get placed for same article system should not be allow to use commited stock for pending sales order which is not yet get pgi.
_Scenario:-_
I raised order , say N0.20091076 with quantity 100 Boxes
I raised order , say N0.20091077 with quantity 50 boxes
Availability check was performed and system has confirmed the quantities as above for both the orders
Now i have gone to delivery and raised delivery for order N0. 20091077 ( OR.N0.20091076 --- 100 Boxes is still open).
but in the delivery i changed the quantity to 80 boxes instead of 50 as raised in the order N0.20091077 , but system is allowing to do PGI for order N0. 20091077 with 80 boxes. ( This means order N0.20091076 which contains 100 boxes is having deficit now).
Can i controll this that if i raise the oder with certain quantity and a particular batch then the system should not allow this quantity to be used by other order in the delivery/PGI irrespective of the customer .
Thanks & Regards,
Sunil

Hi
No need to do MB1B movement type 412 E
If include sales requirements is ticked in OVZ9 for the checking group in MMR and checking rule A (SD sales order) you cannot increase the qty in order 2
Example
Material X stock is 10 units
order A is created first for 5 and order B is created second for another 5
Include sales requirements is ticked in OVZ9 for A (sd sales order) combination
Now if you try to deliver order B with 6 units system will throw error as only 5 units is available
If you try to deliver order A also with 6 units system will throw error as only 5 units is available
So stocks are reserved as per sales orders
I already suggested you to do this sales requirements ito be ticked in OVZ9 in my first post but i thought it may not be very effective for the scenario described by you
But on testing it is found to be very effective provided backorder processing and rescheduling is not carried out
For your account determination error you have to check OBYC settings and also in t code OMWD whether the valuation grouping code 0001 has been assigned to your plant
If this not done in then during PGI you will face the same error
In normal circumstances during PGI only material doc is generated and this error is expected at that time
Since you are making a hard reservation during MB1B itself you are facing it as this transaction generates material doc
If you have already done 412 E you can reverse the same with MB1B movement type 411E
Regards
Raja

Return Delivery for In-House Repair Order

When I create an In-House Repair order in CRM and replicate it to ECC, the return delivery does contain the special stock indicator "E", hence the stock is posted to unrestricted. This only happens with replicated orders.
Any ideas?

Hello Peter,
Regarding Posting of Goods Issue for Spare Parts in SAP R/3 Materials Management,
The data posted depends on the logistics scenario(s) that you use. The system therefore first determines the logistics scenario defined for the combination of transaction type, item category, service organization, and other relevant information required for the scenario (for example, movement type or special stock indicator in SAP R/3).
Availability information informs you whether the service parts are currently in stock. Each service part item generates a reservation in the back end system, which can be used to trigger an early procurement process.
To know more about the same refer the below link:
http://help.sap.com/search/highlightContent.jsp
http://help.sap.com/saphelp_crm50/helpdata/en/cb/f876d513c56e4e864c15517ff67e92/frameset.htm
Hope this helps!
Thanks and Best Regards,
Shanthala Kudva.

Disable duplicate check for customer address on sales order creation

I am using the following tables to create sales order as well as customer and addresses together. All data are coming from third party system through dblink.
OE_HEADERS_IFACE_ALL
OE_LINES_IFACE_ALL
OE_CUSTOMER_INFO_IFACE_ALL
however, whenever the address to be created already exist in OFS, the sales order import program ended with:
Source/Order/Seq/Line Message
*1122/SOSHM006// Duplicate SHIP_TO ADDRESS found for SOSHM006_S. Please correct the data.*
*1122/SOSHM006// Duplicate BILL_TO ADDRESS found for SOSHM006_B. Please correct the data.*
how can I disable the above checking? ie: allow the address to be created even the address already exist.
See Example below, notice that the addresses for SOSHM006_S and SOSHM005_S are identical, and addresses for SOSHM006_B and SOSHM005_S are identical, but we want them to be created as separately addresses.
Example (first time)
Insert into ONT.OE_HEADERS_IFACE_ALL (ORDER_SOURCE_ID, ORIG_SYS_DOCUMENT_REF, ORG_ID, ORDERED_DATE, ORDER_TYPE, PRICE_LIST, SALESREP_ID, SALES_CHANNEL_CODE, SHIP_FROM_ORG_ID, CUSTOMER_NUMBER, BOOKED_FLAG, CREATED_BY, CREATION_DATE, LAST_UPDATED_BY, LAST_UPDATE_DATE, OPERATION_CODE, ORIG_SHIP_ADDRESS_REF, ORIG_BILL_ADDRESS_REF) Values (1122, 'SOSHM005', 86, sysdate, 'Corporate (NOR)', 'Corporate', 1, 'CORPORATE', 90, 'SHM01', 'Y', 0, sysdate, 0, sysdate, 'INSERT', 'SOSHM005_S', 'SOSHM005_B');
Insert into ONT.OE_LINES_IFACE_ALL (ORDER_SOURCE_ID, ORIG_SYS_DOCUMENT_REF, ORIG_SYS_LINE_REF, LINE_TYPE, INVENTORY_ITEM, ORDERED_QUANTITY, SHIP_FROM_ORG_ID, FULFILLMENT_SET_NAME, UNIT_LIST_PRICE, UNIT_SELLING_PRICE, CREATED_BY, CREATION_DATE, LAST_UPDATED_BY, LAST_UPDATE_DATE, OPERATION_CODE, SUBINVENTORY) Values (1122, 'SOSHM005', 'SOSHM005A_S', 'Corporate Line (NOR)', '01-09-PAC-3522-01', 1, 90, '1', 0, 0, 0, sysdate, 0, sysdate, 'INSERT', 'Mesad');
insert into OE_CUSTOMER_INFO_IFACE_ALL(CUSTOMER_INFO_REF, CUSTOMER_INFO_TYPE_CODE, current_customer_number, org_id, COUNTRY, ADDRESS1, CITY, STATE, POSTAL_CODE, IS_SHIP_TO_ADDRESS, IS_BILL_TO_ADDRESS, CREATION_DATE, CREATED_BY, LAST_UPDATE_DATE, LAST_UPDATED_BY) values('SOSHM005_S', 'ADDRESS', 'SHM01', 86, 'MY', 'Ship4 479, JALAN PASIR PUTEH 31650 IPOH PERAK.', 'IPOH', 'Perak', '31650', 'Y', 'N', sysdate, 0, sysdate, 0);
insert into OE_CUSTOMER_INFO_IFACE_ALL(
CUSTOMER_INFO_REF, CUSTOMER_INFO_TYPE_CODE, current_customer_number, org_id, COUNTRY, ADDRESS1, CITY, STATE, POSTAL_CODE, IS_SHIP_TO_ADDRESS, IS_BILL_TO_ADDRESS, CREATION_DATE, CREATED_BY, LAST_UPDATE_DATE, LAST_UPDATED_BY) values('SOSHM005_B', 'ADDRESS', 'SHM01', 86, 'MY', 'Bill4 479, JALAN PASIR PUTEH 31650 IPOH PERAK.', 'IPOH', 'Perak', '31650', 'N', 'Y', sysdate, 0, sysdate, 0);
Example (second time) - the differences are highlighted in bold.
Insert into ONT.OE_HEADERS_IFACE_ALL (ORDER_SOURCE_ID, ORIG_SYS_DOCUMENT_REF, ORG_ID, ORDERED_DATE, ORDER_TYPE, PRICE_LIST, SALESREP_ID, SALES_CHANNEL_CODE, SHIP_FROM_ORG_ID, CUSTOMER_NUMBER, BOOKED_FLAG, CREATED_BY, CREATION_DATE, LAST_UPDATED_BY, LAST_UPDATE_DATE, OPERATION_CODE, ORIG_SHIP_ADDRESS_REF, ORIG_BILL_ADDRESS_REF) Values (1122, *'SOSHM006'*, 86, sysdate, 'Corporate (NOR)', 'Corporate', 1, 'CORPORATE', 90, 'SHM01', 'Y', 0, sysdate, 0, sysdate, 'INSERT', *'SOSHM006_S'*, *'SOSHM006_B'* );
Insert into ONT.OE_LINES_IFACE_ALL (ORDER_SOURCE_ID, ORIG_SYS_DOCUMENT_REF, ORIG_SYS_LINE_REF, LINE_TYPE, INVENTORY_ITEM, ORDERED_QUANTITY, SHIP_FROM_ORG_ID, FULFILLMENT_SET_NAME, UNIT_LIST_PRICE, UNIT_SELLING_PRICE, CREATED_BY, CREATION_DATE, LAST_UPDATED_BY, LAST_UPDATE_DATE, OPERATION_CODE, SUBINVENTORY) Values (1122, *'SOSHM006'*, *'SOSHM006A_S'*, 'Corporate Line (NOR)', '01-09-PAC-3522-01', 1, 90, '1', 0, 0, 0, sysdate, 0, sysdate, 'INSERT', 'Mesad');
insert into OE_CUSTOMER_INFO_IFACE_ALL(CUSTOMER_INFO_REF, CUSTOMER_INFO_TYPE_CODE, current_customer_number, org_id, COUNTRY, ADDRESS1, CITY, STATE, POSTAL_CODE, IS_SHIP_TO_ADDRESS, IS_BILL_TO_ADDRESS, CREATION_DATE, CREATED_BY, LAST_UPDATE_DATE, LAST_UPDATED_BY) values( *'SOSHM006_S'* , 'ADDRESS', 'SHM01', 86, 'MY', 'Ship4 479, JALAN PASIR PUTEH 31650 IPOH PERAK.', 'IPOH', 'Perak', '31650', 'Y', 'N', sysdate, 0, sysdate, 0);
insert into OE_CUSTOMER_INFO_IFACE_ALL(
CUSTOMER_INFO_REF, CUSTOMER_INFO_TYPE_CODE, current_customer_number, org_id, COUNTRY, ADDRESS1, CITY, STATE, POSTAL_CODE, IS_SHIP_TO_ADDRESS, IS_BILL_TO_ADDRESS, CREATION_DATE, CREATED_BY, LAST_UPDATE_DATE, LAST_UPDATED_BY) values( *'SOSHM006_B'* , 'ADDRESS', 'SHM01', 86, 'MY', 'Bill4 479, JALAN PASIR PUTEH 31650 IPOH PERAK.', 'IPOH', 'Perak', '31650', 'N', 'Y', sysdate, 0, sysdate, 0);

Hi George Chen
with sales order stock .. is ther a way of allocating the stock from unrestricted stock .. i understand that you have to have the stock in a "special" area to move it to the sales order?
excuse my ignorance but what is IS-AD solution?
thanks
Nick

Single Delivery for more than 2 Sales Order

Hi,
How to create a single delivery for the different sales order?
If it is possible how we will do the post goods Issue for the different Items?

Hi,
There are lots of thread there in SDN, Search them. for ur reference these are some
Multiple Sales Order to Single Delivery
Delivery Doc. against multiple Sales Order
Thanks,
raja

Issue with Return Delivery for movement type 262

Hi,
I have got a strange issue, the user is trying to do a MIGO Return Delivery for a material document using movement type 262, this he claims has been doing it for many materials. However when i go to the MKPF table i see the transaction Code field to be MIGO_GI for all the material documents for which he claims to have done return delivery. But under this transaction code we have only 4 options - Display, Issue, Cancel and Remove from storage.
Now when he tries to do the return delivery for movement type 262 he get an error message "Check table T156N: entry RL 262 does not exist" , but this has been very well maintained in the table.
Can you please let me know -
If it is possible to do a return delivery for a movement type 262?
If yes how to address the above error encountered.
Thanks in advance
Sachin

Hi Sachin,
If you think of return delivery to vendor with or w/o PO reference you can use movement types 161, 122, 124 as default settings.
Movement type 261 means withdrawal against production order and its reverse is MVT 262. The latter can be used e.g. via MB1A (or you can make storno of a confirmation by 261).
Are you sure your user is using the correct terminology ('return delivery')? Please check the material documents he/she claims to have booked as return delivery. (in MB51 you can get a list of all material movements of MVT 261 that belong to 'your user' and after that you can open the material document and check through which transaction the booking was made.)
BR
Csaba

Return Delivery For PMO

Hi,
Is it possible to do a return delivery for a Plant Maintenence Order using movement type 262 using MIGO?
Thanks
Regards
Raj

Hi,
Can you please eloberate on SAS, i am not yet clear on this.
Thanks
Raj

Return Delivery for 501 Mvt

Dear all,
I have created GRN with Mvt 501. When i try to do the return delivery for this GRN, system is not allowing.
When i check the 501 mvt in OMJJ transaction, return delivery is not displayed there.
Is this the standard system behaviour any setting is required to change.
Thanks & Regards,
R.Saravanan

I know it is cancellation...but if you do it you will find that the cancellation will happen with movement type 502 only by default...this is because you haven't bought the material wrt to a PO so return delivery isnot possible..try this in your testing server first and confirm the same.
Regards,
Indranil

Creating Returns Delivery for RMA (Sales order)

Hi Experts,
I have a buisness requirement to create a returns delivery for RMA entered.
I tried out the function modules RV_DELIVERY_CREATE,
GN_DELIVERY_CREATE
SHP_VL10_DELIVERY_CREATE
But i am not sure what are the exact parameters to be passed to this function modules
Please provide any sample code if available used for the same.

Hi,
In GN_DELIVERY_CREATE, the messages are collected in tables XVBFS. The details have to be passed to XKOMLGN and VBSK_I.
To get the delivery number, you have to use function module NUMBER_GET_NEXT. Number range object is 'RV_SAMMG'.
Hope it helps.
Sujay

BAPI for Outbound Delivery Creation with reference to Sales Order

Dear all,
I'm on R/3 4.6B platform and to develop an RFC for outbound Delivery creation instead of using the standard VL01N transaction.
I've review BAPI for Outbound Delivery Creation with reference to Sales Order - VL01N thread which suggest BAPI_DELIVERYPROCESSING_EXEC .
However, in 4.6B, that function module doesn't exist. Appreciate any suggestion and or workaround.
Thanks.
Steven
Edited by: Steven Khoo on Mar 25, 2010 7:13 AM
Edited by: Steven Khoo on Mar 25, 2010 7:14 AM

Not required anymore

User exits/BAdIs for Forecast consumption by sales order

Hello Experts,
My question here is: When Sales Order either new or change comes from ECC to APO, what are key fields considered for Forecast Consumption? Is requirements strategy is considered from location product master or Sales Order brings own data from ECC into it's own structure? I have read from SAP help or documentation that Sales Order coming from ECC does not use requirement strategy from Product Master. Rather it get its own fields like planning strategy/group / requirement class from ECC. It uses location product master only to get consumption parameters like forward/back word consumption days. So I am thinking to use some user exits or BAdIs to enhance the incoming sales orders to consume separate forecast categories in APO.
My requirement is:
For the same one product we want sales orders (can have two different order types or identify by a custom field) to consume two different order categories (ie. FA & FC) by enhancing incoming sales orders. So we have regular 1)Forecast key figure which is 'FA' category and 2)Forecast Additional key figure which is FC category. When we release two separate forecasts from DP we release into these two key figures and categories. Now we want incomping sales orders to consume these two categories separately when our sales orders are having two different order types (i.e OR and ZR).
I want to kow what way we can acomplish this? Are there any user exits or BAdIs for this purpose?
I looked arount BAdI /SAPAPO/DM_BADI_CSP and I am not quite sure it's going to help. Are there any others?
I appreciate if anybody explain me the process?
Thanks in advance!
Raj

Standard Logic --- Whatever plant is visible in the Sales Order, the sales order will appear under that Product Location in SNP
There is no standard way of making the sales order visible in another location.
Depending on your requirement(Ex: Forecast Consumption, planning etc),using APO-BW we can simulate the requirements in the other plant which can be a nightly run and not immediate.
Now coming to your question, if the delivering plant is A, how does ECC Delivery document know when the sales order has plant B that the delivering plant is A.
Can you be more specific.
THanks
Kumar

Function Module to fetch Customer Number from Sales Order or Process Order

Hi Gurus,
I am looking for a Function module which gives me customer number from Sales order or Process order.
Please let me know of any FM's available.
Regards,
Madan

Hi,
Thanks for your response.
I am actually looking for function modules which take "Sales Order" or "Process Order" as input (import parameter) and return Customer Number as output (export parameter).
Please suggest some function modules you know any.
Many Thanks,
Madan

LSMW for open notifications,open sales order & open service order

Hi Gurus,
Can anyone please tell me how to go about writing LSMW's for open notifications,open sales order & open service order.
This is for service processing in CS ,where has the scenario is
Create Notification (IW51) --> create Sales Order(Multiple Line Items) ( VA02) --> Create Service Order ( IW32)
Service order is automatically (Item Proposal) generated w.r.t Sales Order (multiple line items)
How to I do the recording for transactions in such a scenario.
Please suggest!
Thanks!
Vinod

you can use the below LSMW IDOC method
SALESORDER_CREATEFROMDAT2       Sales order: Create Sales Order
SERVICENOTIFICATION_CREATEFROM Create service notification
SERVICE_CREATE                  Creation of a Service Master Record
CARNOT                          Delivery: Shipping notification
DESADT                          Shipping notification
DESADV                          Delivery: Shipping notification
INOTIF                          Notifications
INTUPD                          Notification Status Update
ISU_ADVICE                      IS-U Deregulation: Notification
ISU_CHANGE_REQUEST              IS-U: Notification of Change to
ISU_MAINT_SO                    IS-U Dereg.: Notification of Dev
ISU_REMITTANCE_ADVICE           Transfer Notification

Is it possible to create a actual invoice auntomatically for Internal Requisitions/ Internal Sales Orders

Currently customer has some regulations in other countries that require they create a actual invoice for Internal Requisitions/ Internal Sales Orders.
Is there a way that these can be created automatically and emailed to specific users?
Thanks,
Ling.

Pl post in the Financials forum - Financials

User exits for route determination in Sales order & Deliver creation

Hi Gurus,
I need to do some change in the route determination for both sales order & Delivery creation.
Can anyone suggest me which user exit I have to use.
Appropriate answers will be awarded.

Hi,
You can use the following exit for route determination - EXIT_SAPL0VRF_001.
The FM documentation is below. Check the functionality:
"The customer exit can be used for customer-specific route determination or to modify the inbound data for the company's own route determination.
The following data is transferred to support customer-specific route determination:
I_VBAK current order header (for route determination in sales order)
I_VBKD order business data (for route determination in sales order)
I_VBAP current order item (for route determination in sales order)
I_VBPA current sales partner
I_LIKP current delivery header (for route determination in delivery)
The following data can be modified and transferred back to the standard route determination or used for a specific route determination:
C_ALAND Country of departure
C_AZONE Departure zone
C_LLAND Destination country
C_LZONE Receiving zone
C_VSBED Shipping condition
C_TRAGR Transportation group
C_GRULG Weight group
C_FLAG_GEN_VT Flag: Route determination with generic shipping
requirements/transportation group.
C_FLAG_INCR_GRULG Flag: Increase weight group if no route
If you want to use a standard route determination with different parameters, trigger the exception 'CONTINUE_WITH_STANDARD'.
In the log table C_PROT, the log data from the customer-specific route determination can be transferred back. In this case, the log entries always refer to customer-specific messages. To add a message to the log table, the function module SD_ROUTE_DET_LOG can be used (see below).
If a route is determined in the customer-specific route-determination, it can be transferred back in the E_ROUTE field. If no route was found, the exception 'NO_ROUTE_FOUND' is to be triggered."
Thanks.

CRM - Automatic Return Delivery for Customer Owened Repair sales order

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