[CRM] Change sales office from within an order

Question

We've been trying to get the following to work... as you might guess, so far without success.
From within a CRM order, if we change the partner number for the department a check is being done whether that partner belongs to the same sales office. If that's not the case, the sales office has to be adjusted.
Since this might have an effect on authorization, the changing of the sales office has to be done in a separate job (action). In this job, I do the following:
- Retrieve data on the object
- crm_order_read for that object
- select the correct sales office
- prepare the crm_orgman structure with the new data
- crm_order_maintain with the crm_orgman and inputfields tables
- optionally commit work, bapi_transaction_commit etc.
For as far as we can see, the data is correct. However nothing is being changed. Ideally what I'd like to do is break into the process, change the object that's being processed in memory, and let the system do its job.
What we've also tried is (shame):
- Retrieve data on the object
- crm_order_read for that object
- select the correct sales office
- direct update the corresponding tables with the new values
This works, but as soon as we return control to the system, the changed values (verified, if we look at the tables the values are changed) are reset to what they were.
It's taking way too much hours for something that should be (in my eyes) a pretty simple action. Any suggestions? Thx in advance!

Answer 1

Hi Egbert,
Please take a careful look at the GUIDs you are using: if you are using the orgman structures, the REF_GUID is not the ORGMAN-GUID but instead the ORDERADM_H-GUID. Can you confirm if this has been checked and if it then still is not working? The COMMIT_WORK BAPI is also not necessary.
Kind regards,
Joost Janssens
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