CRM - CSAT Extractors ( Customer Satisfaction Extractors )

Hello All,
We are Implementing CRM , and I need to Extract the data from CSAT Extractors to BW . I think the name CSAT is Project Specific.
Can anyone help me in understanding the overall Functinality, which Datasources I need to look in .
Thanks & Regards

Dennis
Thanks for your reply. I found many usefull information in the link that you informed. Data Sources on Controlling, Financial Accounting, Human Resources, CRM and other subjects. But only description.
I'm more focused on the conceps and processes od Data Extraction.
I'm quite well informed on LO Cockpit (Negro's blogs, OSS Note 505700, power point, many threads).
LO Cockpit has many special concepts and processes (setup table, delta queue, delta processes ABR, AIE, ADD, restructuring, Collective Run, etc). But have seen almost nothing on SAP Help.
I know that FI-SL and CO-PA have other concepts, and that there are specific processes for creating the Data Sources. I didn't find detailed documentation about these concepts and processes on SAP Help. The same for LIS (although outdated).
And the other BC Data Sources, how do they work? Do the control Delta? If not, how can we control it? By selection criteria, using safety limits?
I would d appreciate an indication on these themes.
Thanks
César Menezes

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