CRM FAQ Signup Thread

Hello Everyone,
I moving the signup for building CRM Technical FAQ into this thread.  We will keep the list here until we get something more formal.  I will update thread based on your posts below. I will try to "bump" this up every week.
More than one person can assist/work on a topic.  However if there is a topic not already that you consider yourself "at least one step ahead of pack", that hasn't been taken, please consider taking that topic first.  Multiple topics are fine, let's all try to keep the content level in depth.
Once all the topics are signed up and accounted for.  We will start another discussion among the volunteers on what minimum content should be in a FAQ. This is so our FAQ becomes more than link list to SAP help content, which almost anyone can produce.
UPDATED 10/7/2005:  Thank you Tiest, Michael, Gregor, and KAL for signing up.
Topics Available:
Internet Sales
Mobile Sales Middleware
IPC
Service Technical
Industry Solutions
CRM ABAP (anything ABAP related that doesn't fit above)
CRM Java (anything Java related that doesn't fit above)
CRM System Administrators(tips on administering a complex CRM landscape).
Topics Signed Up:
CRM Online Middleware - Michael Van Geet
XIF - Michael Van Geet
Mobile Sales/Service for Handheld - Gregor Wolf
Mobile Sales Online - Gregor Wolf
Marketing Technical - Gregor Wolf
CRM & EP Integration - KAL
CRM Analytics with BW - KAL
BDT - Stephen Johannes
PCUI - Tiest Van Gool
EEWB - Tiest Van Gool
Sales Technical - Tiest Van Gool

I've created a [CRM Community Project|https://wiki.sdn.sap.com/wiki/display/CRM/CRMCommunityProjects] wiki page.
I've cut and paste the topics and the "so far" consolidators or topic owners.
This list can be edited, changed, expanded.
Each topic can generate a link where all the best forum content for that topic can be consolidated with their respective links.
I've asked for a little internal support for this effort as well, but what I can recommend is taking a look at Stephan's preliminary list and adding to it.  Multiple people can work on expanding an area (that's the beauty of the wiki).

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  • CRM Webclient UI FAQ - Read this before answering or posting questions

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    https://wiki.sdn.sap.com/wiki/display/CRM
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  • This forum needs a FAQ

    In my opinion, we desperately need a Frequently Asked Questions sticky thread that we can point people to. People post the same questions, day after day, week after week.... At the top of my list would be:
    Installation Issues: "Help, I just installed APEX and when I go to the URL it..."
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    PDF / Excel Issues
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    http://tylermuth.wordpress.com
    [Applied Oracle Security: Developing Secure Database and Middleware Environments|http://sn.im/aos.book]

    as one of the new addicts.... I figured I'd offer my 2 cents on the subject
    When I'm first learning, I find FAQ overwhelming. I don't have the vocabulary at that point in time to even know what I'm trying to learn, and the FAQ-list is so long that it's as just as intimidating as the source documentation itself. Having a category for AJAX is fine, if I had an inkling that what I need is related to AJAX.
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    So, I think having a FAQ would be good, but what I think it would be more helpful to have a two sub-forums.
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    So there is a place to ask the elementary questions, over and over. And, those of you who are experienced can decide whether or not you're in the mood to address the same questions repeatedly, or if you'd prefer to spend your time with the more complex questions.
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    Edited by: Marion in NY on Nov 11, 2009 10:28 AM
    Edited by: Marion in NY on Nov 11, 2009 10:28 AM

  • Forum etiquette FAQ + Moderator Enforcement

    jochemd wrote:
    Since despite the plethora of messages nobody is even attempting to provide any arguments or suggestions towards improving the FAQ, this thread is being locked. Since the only currently provided reason for changing the FAQ is rather pointless in light of the overal rules, I am not updating the FAQ.
    The problem with this is that you're assuming that nobody new is going to come along with a question or addition that will put the thread back on topic--it happens all the time.  So if someone comes along, sees the original post, and wants to comment--now they have to create a new thread like this. Why waste the time locking the thread?
    Ramón G Castañeda wrote:
    The Forum etiquette and best practices page contains something I had not noticed before.  It may have been added recently.
    Don't:
    Personally attack people, their edits (including spelling or grammar)…
    Actually I strongly agree with this rule (change?)*.
    *(It was there last time I looked and it seems to me that it's a typical forum rule.)
    I've been the witness and target of personal attacks here for awhile now, so yes it does need to stop, and moderators should be removing this type of offensive comment.  But mods need to have the sense to detect good-natured joking around vs. an actual personal attack.
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    It's not that hard:
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    Questioning someone's educational background? Unacceptable
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    Correcting someone's grammar, politely without implying that they're an idiot (a personal attack)? OK
    Correcting someone's spelling or grammar in a rude, inappropriate, or condescending manner? Unacceptable
    Criticizing person B for politely correcting (editing) person A's grammar or spelling? Unacceptable - according to the Adobe rule specified above
    It doesn't say you can't correct someone's spelling or grammar, it seems to say not to attack people for (politely, obviously) correcting another's mistake.  I think.    It could use a little clarification, the "..." at the end hints that it's incomplete--but the rule itself is needed IMO.

    jochemd wrote:
    I have seen plenty of evidence that people are more then capable of creating threads With the diversity of people providing off topic input a lock was the best I could do. What I really wanted to do was put a chill-lock on the thread: a lock, some message and a counter counting down for 6 hours until the thread is re-opened. But this software isn't really abundant in moderation features.
    And there lies the problem. What to one may be a good-natured joke (because some spelling / grammar errors are funny), to somebody else is a personal attack (becuase they studied very hard and long to learn a foreign language). Add to that that moderators need to make a judgement call on whether the comment will escalate or not, and a moderator has a hard decision to make. It is why I typically refrain from spelling corrections completely, except where pertinent to the problem (for example somebody writing IF (...) THAN ... ELSE ... ENDIF; in FormCalc).
    To 1st paragraph (thanks Jive for making it sooo easy to break up quotes for a response):
    It's not a temp lock, but there's another simple alternative that I've seen used many times in dozens of other web forums: post a warning that the thread may be locked if it continues to trail off into pointlessness.*  If people really want the thread to stay open, they'll get back on topic.
    *(To me this means posting random cat pictures, general goofing off, or other 'lounge' type activities. This doesn't include a topic change to an off topic but still productive conversation, as long as the thread creator is okay with it. IMO--leave it up to the original poster to self-police highjack conversations. The point of the forum is to be of service the user/customer, not to make sure they obey all the rules 100% of the time.)
    To 2nd paragraph: I understand there's exceptions and that it's a subjective thing, but 99% of the time it's usually pretty obvious whether something is inappropriate.  I guess to some degree you have to understand the mood and atmosphere of the forum's users, which can vary, but IMO as a rule it's best to default to the minimum possible moderation and censorship.
    In this forum--there is goofing off.  Too much at times.   But it's going to happen, and after awhile it'll probably seem like too much work to be worth it.  I can understand not having 5 threads on the first page dedicated to completely off topic sea kitten posts or "this place is jived up" complaints (assuming there isn't some specific problem being reported), but I hope this is not going to turn into a police state forum.  Especially considering that honestly, there doesn't seem to be many new "forum comments" left to make, all there really remains is our frustration and a need to make sure Adobe doesn't start to think we've gotten used to this crap forum software.
    I don't know for sure if you (jochem) agree with all this (been inactive the last few days or week) and I'm not targeting this at anyone so... I'm just sayin'.
    Geez, too verbose. Basically-- a lazy (but not completely inactive) mod is best!

  • Cat... What about a sticky thread upda

    Been away for a bit and even after my extended absence I can still see some of the same Q's coming up.
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    Oh and where are my manners!
    Please, and thanks
    Gift.

  • FAQ sticky?

    I think I've asked for this before, but it would be REALLY nice if we could have FAQ sticky thread for known solutions to problems and/or known list of hardware that is working with Logic Pro 9 (or whatever version of interest).
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    Rob.

    Rob A. wrote:
    I think I've asked for this before, but it would be REALLY nice if we could have FAQ sticky thread for known solutions to problems and/or known list of hardware that is working with Logic Pro 9 (or whatever version of interest).
    Well, we (users) are in fact compiling that.
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    Just about every other forum on the net includes "sticky FAQ", why not Apple?
    The mods here are not Logic specialists. Other Apple forums do have stickies. But it is completely a user iniative here.
    You could bump the thread by putting your request in it.
    regards, Erik.

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