CRM functional questions

HI,
can anyone please post some CRM functional interview questions. I have seen only technical questions so far. I am not interested in answers. This is urgent
Regards,
Karthik

Hi Karthik,
Refer the following links:
http://searchsap.techtarget.com/generic/0,295582,sid21_gci1149410,00.html
http://searchsap.techtarget.com/general/0,295582,sid21_gci1108668,00.html
<b>Reward points if it helps.</b>

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CRM FUNCTIONAL interview questions and answers

Dear Friends,
Good Afternoon..!!!
can you tell me the CRM FUNCTIONAL interview questions with answers if avialable.....
Regards,
Dhananjaya

Dear friends,
Can any body forward me interview questions and answers
can any body tell me where can i get crm functional video tuter

CRM general question

Hi Experts,
I am new to CRM and have some basic questions. It would be a great help, if get the answer for all my queries.
1. What is the role of a CRM functional consultant for an implementation project ? Ex : Service.
2. What all are the possible customizing he should do in CRM Service ?
3. Also what all are the customizing he should do IC Web client ?
Thanks & Regards
Samm

The role depends on Project to Project. He may directly face customer in order to understand the business requirement and map it into CRM System. He may also have to create functional specs so that technical team can later on subsequently do their job.
SPRO configuration is totally under his job. Apart from that he will have to do functional testing so as to ensure that development is in sync with business requirement.
Rg,
Harshit

Role of SAP CRM functional

I would like to know the role played by the SAP CRM functional. What is the scope of this role in future.

Greetings,
Firstly, fantastic work that you are carrying on in the forum.
Secondly, I would appreciate if you could advise me my next step.
I have close 11+ years of experience in
Sales. Business Development , Key Account Management, Brand Management, Public Relations
Development, Marketing, Market R&D, Client Servicing
so on and so forth in various different verticals and currently working as a Sr.Business Manager. I
come from a non technical academics background.
SAP ERP is where I want to be now as I am not fixed on any domain, I am looking forward to get into SAp CRM training (Functional) and start a fresh career into SAP.
My questions are :
a) With 11 years of business Development experience and completing SAp CRM module, will this
enhance my career ,though I might have to start from scratch, but on the longer how does the stand
look like with my profile?
b) What would be the combination module along with SAP CRM that I can focus in the future (SD/MM/
SEM/BP/PLM/SRM/SEM/QM/CS/IS/EP) etc?
This is a very calculative move I would like to make and it would help in decision making with your
valuable advise.
I look forward to hearing from you as early as possible.
Thank you
Arun Xavier

CRM function module to update the attribute in the classification TAB of BP

Hi All,
Can any body let me know if there is any functionmodule to update the CRM function module to update the attribute in the classification TAB of BP tcode.
I have searched a lot i get FM to update the marketing attribute and not the attributes in the classification tab.
Thanks in Advance
Edited by: Sharath Kumar on Dec 2, 2010 4:48 PM

For material bom: CSAP_MAT_BOM_CREATE
and CSAP_ORD_BOM_CREATE for Order BOM.
Regards,
Ravi

SD & FI BI functional Questions

Hi Experts,
I need to ask some questions to customer on SD & FI functional related questions for BI Analytical reports..
Already cutomer implemented Data ware house Informatica with congnos reporting tool.
right now they want to implement BI.
please any one can share on what type functional questions could ask the customer.
Advance Thanks,
Bala.

Hi,
A few more pointers.
Start with Reports. What the client is using. What he is expecting.
If he got existing reports map the fields with Business Content BW Fields. Go to Business content and make a list of queries which are delivered from SAP. Explain them the KPI's. This should be good to start with. Also check the Tcodes they use.
Look for DataSources that get data from theses Tcode's.
Project Preparation (Initial stuff -- Do a conceptual review after this phase requirements gathering)
Collect requirement thru interviews with Business teams /Core users / Information Leaders.
Study & analyze KPI's (key figures) of Business process.
Identify the measurement criteria's (Characteristics).
Understand the Drill down requirements if any.
Understand the Business process data flow if any.
Identify the needs for data staging layers in BW (i. e need for ODS if any)
Understand the system landscape.
Prepare Final Requirements Documents in the form of Functional Specifications containing:
Report Owners, Data flow, KPI's, measurement criteria's, Report format along with drilldown requirements.
Hope this helps.
Thanks,
JituK

CRM interview Question

Dear All,
Please send CRM Interview question at my mail id [email protected]
Zenia

hi Zenia,
Can you please send me CRM interview questions?
[email protected] / [email protected]
Thanks
regards,
Vishal Jajoo

Sumifs function question

Hi, Everyone, I have a function question of Sumifs, here a sample as follows,
=SUMIFS(Budget :: E4:E14,Budget :: C4:C14,"=5003677000",Budget :: B4:B14,OR("=Transit","=Drawing cash")), according to the logic, I think like this, but it's wrong. So how to insert the OR function to the Sumifs function? May someone find the mistake in the function?
Thank you.
Alex

I think you would actually do a sum of simifs, i.e. Sumif(....."Transit") + Sumif(....."Drawing Cash")
Basically if you have two sumifs that differ in only one condition that would be treated like an OR in SQL, then make one Sumif for each unique set of conditions and add them up
Jason

OIC: Functional Question(11.5.10)

Hi All,
I would like to know answer for the following functional question in Oracle 11.5.10 Incentive Compensation Application(OIC). I would greatly appreciate if you anyone can reply for this.
1. Question on Foreign currency exchange rates:
We know that OIC cannot handle foreign currency exchange rates. Since all of our offer letters to the Sales guys are in local currency what we end up doing is picking an exchange rate on July 1st every year and converting them to US $. What I’m wondering is why couldn’t we just set them up in OIC in their local currency, without converting them?
Is that possible? OIC can handle this?
2. In OIC, Can I enter a DUMMY Acoount Executive (since we are not going to credit any single person in the Primary Account Executive role) that bookings could be credited to in order to ensure they roll up to the appropriate manager?
a) Is that possible?
b) Does this DUMMY Acoount Executive should be part of the HR Employee setups as well?, In OIC should we need to load the transaction for DUMMY Account
Executive so that credit will get rolled up to approriate managers based on the Group hiearchy setups?
Thanks,
Johnson
Edited by: user10413783 on Jun 23, 2009 4:06 PM

Hi Johnson,
2. In OIC, Can I enter a DUMMY Acoount Executive (since we are not going to credit any single person in the Primary Account Executive role) that bookings could be credited to in order to ensure they roll up to the appropriate manager?
Yes
b) Does this DUMMY Acoount Executive should be part of the HR Employee setups as well?, In OIC should we need to load the transaction for DUMMY Account
Executive so that credit will get rolled up to approriate managers based on the Group hiearchy setups?
You do not need to set up the dummy resource as employee. All you need is to create as OTHER type of resource and add that resource to group.
Hope this helps.
Thanks
Srini

Role of CRM Functional Consultant in ASAP Phases

hii
Some body explain me on their real time exeperiance of ASAP phase implementation. in depth??
What will be the major roles and reponsibilities of CRM Functional consultant in all these phase ???
How we should do the AS-IS study in client place ????
And what of documentation will be done in 1st and 2 nd phases???
like word or ppt ...etc
And which kind document used for sign of BBP??
In a middle scale industry how many months will it take for implementation.?
Please help in all these
Regards
Sarjit

Hello Sarjit,
The Major Phases are :-
Project Initiation -Mock Demos explaining the real Time situation of SAP
Project Blueprinting Phase-Clientrequirent gathering,Fit gap analysis, Requirment mapping, BPR documentaion,
Realization -FD preparation, discussion with tech team reagrding requirements.,test case Preparation, integration issues
Testing(system Integration testing/user acceptance testing)-test execution, Integration issues , bug fixing
Go Iive
The As- Is analysis is actually done based on what the client wants at thier place and what SAP can offer.
It is mainly done to map requiremnts and find out whioch requiremnst can be done OOTB(SAP standard), configuration , customization and enhancements. It is also donw to know the effort time estimation for the enhancements objects.
The functional conusltant can do the following depending on the entry to the project and his/her exp:-
Business process requirement document
Functional specification.
Requiremnt mapping,
Requiremnt gathering
Effort estimation,.
Prtotyping for requirements.
Testing (major roles)
The major document to be used are Business process requirement documentation/ High level design dosumentation(HLD)
for the initial two phases.
For middle scale projects , the time would be min 1.5 yrs starting from project iniation to go live .It can be fast tracked if the client desires so.But these are actually dependant based on teh number of requirements that will be taken for that phase and thier criticality.
Hope this helps.
Reagrds
Sanjib

Developer Role for CRM Functional Team

Hello,
I would like to have your inputs on creating a developer role for CRM Functional Team in Dev system.
I found a standard role SAPCRM_DEVELOPER , does it has sufficient Authorisations to carry out the config work in CRM or do we need any more additional Auth.
The team members also have IC AgentIC ManagerSrv Pro roles as well.
Thanks in advance
regards
sam

Hi,
You don't need a role to development team. You can assign the auth. in dev system and perform the tests in the specifics roles.
Best regards,
Caíque Escaler

CRM Functional and Technical Overview

Hi All,
I have not explored CRM completely.
Want to learn functional and technical aspects of CRM properly.
Please suggest some links for good and effective recordings regarding CRM functional and tecnical aspects for the better understanding of beginners.
Thanks & regards,
Abhi

Hi,
There are lots of courses which would help you understand CRM.
CR-10
CR-100
CR-300
CR-500
CR-600
CR-700
You can check the following link for info on these courses
https://websmp201.sap-ag.de/~form/sapnet?_SHORTKEY=00200797470000072627&
You can also refer to
http://help.sap.com/saphelp_crm70/helpdata/en/e1/8e51341a06084de10000009b38f83b/frameset.htm
which contains rich amount of information about SAP CRM.
Thanks,
Abishek
Edited by: Abishek Kumar Thiagarajan on Jun 9, 2009 5:06 PM

Scope of CRM functional consultant,

Hello Team
I need to know what is the scope of a CRM functional consultant in CRM eCommerce. As I know that I need to create Master data, product catalog and Transaction data.
But other than this for developing this in JAVA environment what is my scope.
What are the inputs to be provided from my side.
Revert if I'm not able to make it clear.
Thanks in advance
Karan

Hello Sarjit,
The Major Phases are :-
Project Initiation -Mock Demos explaining the real Time situation of SAP
Project Blueprinting Phase-Clientrequirent gathering,Fit gap analysis, Requirment mapping, BPR documentaion,
Realization -FD preparation, discussion with tech team reagrding requirements.,test case Preparation, integration issues
Testing(system Integration testing/user acceptance testing)-test execution, Integration issues , bug fixing
Go Iive
The As- Is analysis is actually done based on what the client wants at thier place and what SAP can offer.
It is mainly done to map requiremnts and find out whioch requiremnst can be done OOTB(SAP standard), configuration , customization and enhancements. It is also donw to know the effort time estimation for the enhancements objects.
The functional conusltant can do the following depending on the entry to the project and his/her exp:-
Business process requirement document
Functional specification.
Requiremnt mapping,
Requiremnt gathering
Effort estimation,.
Prtotyping for requirements.
Testing (major roles)
The major document to be used are Business process requirement documentation/ High level design dosumentation(HLD)
for the initial two phases.
For middle scale projects , the time would be min 1.5 yrs starting from project iniation to go live .It can be fast tracked if the client desires so.But these are actually dependant based on teh number of requirements that will be taken for that phase and thier criticality.
Hope this helps.
Reagrds
Sanjib

Need help in getting information/training material for SAP CRM (Functional)

Hello,
I am a SD Consultant.
I want to learn SAP CRM (Functional) on my own without going to any training institute or some thing.
Therefore, can anyone help me in forwarding the link(s) or document(s) with which I can learn about SAP CRM (Functional).
I want information/training material regarding SAP CRM 7.0 (on system/software working, not the general information, for example- why CRM, where CRM, etc)
For example, about org data, org structure, possible scenarios, etc.
Thanks in advance for spending your valuable time for me.
Regards,
T. Chaitanya
<<Moderator Message: Sorry, can't do. Search!>>
Message was edited by: kishan P

Hi Chaitanya,
Since You are already a SD Consultant, We assume you are very much familliar with SAP and for you CRM will also be not a big Deal.
Customer Relationships Management (CRM) is a model for managing any Organization's interaction with current and future customers. It involves technology to organize, automate and synchronize SALES, SERVICES(postsales) AND MARKETING(presales).
First of all you need to get SAP CRM installed in your system and then you need to get command over Account and Contact Management (Business Partner). The same can be learned using WebUI or GUI. From GUI the transaction launcher is WUI then web page opens up enter your credentials and select Role - Salespro. Open the Account and Contact section and do some R&D and you can learn. But in GUI you need to go to SPRO -> IMG -> Cross Application Components -> SAP Business Partner -> Business Partner -> Basic Settings -> Number Ranges & Groupings -> Define Number Ranges. Here you have defined number range then you need to assign to some group created from SPRO same way. And Finally maintain Business Partner using Tcode - BP.
Then You Learn Organizational Management which allows us to map our marketing, sales, service structure maintaining company's structure including the position and Employees in an Application and assign specific attributes to the otganizational units.
Path: SPRO -> IMG -> CRM -> Master Data -> Organizational Management -> Organizational Model -> Create Org Model/Change org model.
Just Go ahead and with some more R&D in the system and taking of F1 Help of SAP Documentation I think you can easily learn SAP CRM.
Regards,
Piyush

Need information/training material regarding SAP CRM Functional

Hello,
I am a SD Consultant.
I want to learn SAP CRM (Functional) on my own without going to any training institute or some thing.
Therefore, can anyone help me in forwarding the link(s) or document(s) with which I can learn about SAP CRM (Functional).
I want information/training material regarding SAP CRM 7.0 (on system/software working, not the general information, for example- why CRM, where CRM, etc)
For example, about org data, org structure, possible scenarios, etc.
Thanks in advance for spending your valuable time for me.
Regards,
T. Chaitanya

Hi ,
In the SDN lot of documents are there search in the WIKI.check the standard sap doc cr100.

CRM functional questions

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