Role of SAP CRM functional

I would like to know the role played by the SAP CRM functional. What is the scope of this role in future.

Greetings,
Firstly, fantastic work that you are carrying on in the forum.
Secondly, I would appreciate if you could advise me my next step.
I have close 11+ years of experience in
Sales. Business Development , Key Account Management, Brand Management, Public Relations
Development, Marketing, Market R&D, Client Servicing
so on and so forth in various different verticals and currently working as a Sr.Business Manager. I
come from a non technical academics background.
SAP ERP is where I want to be now as I am not fixed on any domain, I am looking forward to get into SAp CRM training (Functional) and start a fresh career into SAP.
My questions are :
a) With 11 years of business Development experience and completing SAp CRM module, will this
enhance my career ,though I might have to start from scratch, but on the longer how does the stand
look like with my profile?
b) What would be the combination module along with SAP CRM that I can focus in the future (SD/MM/
SEM/BP/PLM/SRM/SEM/QM/CS/IS/EP) etc?
This is a very calculative move I would like to make and it would help in decision making with your
valuable advise.
I look forward to hearing from you as early as possible.
Thank you
Arun Xavier

Similar Messages

Need help in getting information/training material for SAP CRM (Functional)

Hello,
I am a SD Consultant.
I want to learn SAP CRM (Functional) on my own without going to any training institute or some thing.
Therefore, can anyone help me in forwarding the link(s) or document(s) with which I can learn about SAP CRM (Functional).
I want information/training material regarding SAP CRM 7.0 (on system/software working, not the general information, for example- why CRM, where CRM, etc)
For example, about org data, org structure, possible scenarios, etc.
Thanks in advance for spending your valuable time for me.
Regards,
T. Chaitanya
<<Moderator Message: Sorry, can't do. Search!>>
Message was edited by: kishan P

Hi Chaitanya,
Since You are already a SD Consultant, We assume you are very much familliar with SAP and for you CRM will also be not a big Deal.
Customer Relationships Management (CRM) is a model for managing any Organization's interaction with current and future customers. It involves technology to organize, automate and synchronize SALES, SERVICES(postsales) AND MARKETING(presales).
First of all you need to get SAP CRM installed in your system and then you need to get command over Account and Contact Management (Business Partner). The same can be learned using WebUI or GUI. From GUI the transaction launcher is WUI then web page opens up enter your credentials and select Role - Salespro. Open the Account and Contact section and do some R&D and you can learn. But in GUI you need to go to SPRO -> IMG -> Cross Application Components -> SAP Business Partner -> Business Partner -> Basic Settings -> Number Ranges & Groupings -> Define Number Ranges. Here you have defined number range then you need to assign to some group created from SPRO same way. And Finally maintain Business Partner using Tcode - BP.
Then You Learn Organizational Management which allows us to map our marketing, sales, service structure maintaining company's structure including the position and Employees in an Application and assign specific attributes to the otganizational units.
Path: SPRO -> IMG -> CRM -> Master Data -> Organizational Management -> Organizational Model -> Create Org Model/Change org model.
Just Go ahead and with some more R&D in the system and taking of F1 Help of SAP Documentation I think you can easily learn SAP CRM.
Regards,
Piyush

BP Role in SAP CRM 7.0

Hi Gurus,
As i am new to SAP CRM, not able to understand from where to start the config can anybody help in this regards.
Which are the steps to follow for BP-LEAD-OPPORTUNITY-QUOTATION
and also give your ideas regarding How to create BP Role in SAP CRM 7.0
Thanks in advance....
Regards,
Dinesh Deshpande.

Well, first of all you should do a business blueprint so that you know what business process you need to support. And then you can consider the actual implementation.
And then you can use SAP's best practice guides as a starting point when doing the actual setup. Here are some links:
http://help.sap.com/bp_htel603/BBLibrary/Content_Library_HTE_EN_US.HTM
http://help.sap.com/bp_crmv12007/CRM_DE/BBLibrary/html/BBlibrary.htm
/Anders

Need information/training material regarding SAP CRM Functional

Hello,
I am a SD Consultant.
I want to learn SAP CRM (Functional) on my own without going to any training institute or some thing.
Therefore, can anyone help me in forwarding the link(s) or document(s) with which I can learn about SAP CRM (Functional).
I want information/training material regarding SAP CRM 7.0 (on system/software working, not the general information, for example- why CRM, where CRM, etc)
For example, about org data, org structure, possible scenarios, etc.
Thanks in advance for spending your valuable time for me.
Regards,
T. Chaitanya

Hi ,
In the SDN lot of documents are there search in the WIKI.check the standard sap doc cr100.

Future of SAP CRM

Hello Friends,
I need a very sincere advice with the help of this forum and would really appreciate the SAP folks to open-up and provide your best futuristic and honest suggestion
My Background
I have a total of 7.5 years of experience that includes 6 years of SAP presales support activity. Now when I say presales as you all know it stars from LEAD QUALIFICATION and ends to LEAD CONVERSION and the capacity of work that is involved between these two word is enormous. So far my professional career got totally engrossed into RFPs, RFIs, RFQs proposal preparation, SOW preparation, estimation, client presentation, case study, defining GTM strategy, coordination between different teams (Infra, COE, Sales, Legal.....). Though this role has given me lots of knowledge on the domain (manufacturing, retail, utility, consumer goods...) as well as SAP (ECC, SRM, SCM, CRM, BI/BW.....) but what I think if I can combine my current experience (I call it as domain) with real time project experience in some module of SAP; then it will add more value and wattage to my CV as well as my future career path.
My Thoughts
I am sure there are many professionals like me who have chosen this kind of path for his/her career, but the biggest question comes WHERE ARE WE HEADING TO!!!!!!! --a sales professional, or Bid manager or an account manager there on to practice heads and so on. The answers is yes these could be an option but to be a good solution architect or AM/BM in SAP space i think it is important to be well versed with one of the modules in combination with domain.
Future of SAP
We all know the future of SAP is heading from CAPEX to OPEX market which mean CLOUD is / going to be HOT CAKE for its customer, then comes some of the emerging technology like CLOUD COMPUTING, HANA, Mobility SucessFactors, HADOOP etc. I am sure people will agree that in every human the wisdom teeth comes only after certain age but that doesn't conclude with the downfall of all other 32 teeth and in my opinion so is SAP. With these emerging technologies the backbone of SAP R/3 will continue to exist.
My Questions
The next important aspect comes what combination of modules should a professional like me choose to gain project experience and what is its future/milestone because these days we have been hearing a lot of new technology within SAP space. Please suggest from the below list which I thought could be the probable options
SAP CRM Functional
SAP SD
SAP SD+CRM
SAP SCM (APO, DP, SNP, GATP, PPDS)
SAP IS Retail
Please share your thoughts and suggestion and I am sure it will definitely add value in my decision. I appreciate your thoughts in anticipation
Regards
Shekar

Hi Sridhar,
I don't this is the right place to discuss these doubts. Please find below link to get detail info to get your query. I would request please close the thread afterwards:-) as it is showning in highlighted list. You please inroll below courses then defintily will find out your answer. have a good day.
https://open.sap.com/courses/s4h1http:// SAP HANA
https://open.sap.com/courses/hana3 SAP HANA development
Thanks,
Prem

Need help in SAP CRM

Hi guys,
I am working as a technical consultant in ABAP. Now i want to change my career to SAP CRM as a techno-functional. I worked as a CRM technical consultant (IC WebClient) for 1 year also. I faced some interviews in SAP CRM but they are not asking me about technical's upon which i worked for the last 1 year. Anybody there can suggest me how can i pursue my career in SAP CRM. Guys, anybody can provide me what type of questions i have to face in an interview.
<b>POINTS WILL BE REWARDED</b>.
Thanks in Advance,
Santosh

Hi Santosh,
As a SAP CRM Functional Consultant you need to have the following knowledge.
1. You should be in a position to talk about the business process of the various Industries.
2. According to that you need to suggest where SAP CRM fits for their business requirement.
3. How can we Configure SAP CRM to suit the requirements of the client.
4. The basic functionality of SAP CRM - Marketing, Sales, Service & Analytics.
5. The functional process of Marketing, Sales, Service & Analytics.
6. Sales & Service scenarios based on IC Win & Web Clients.
7. Mobile Sales & Internet Sales Processes.
I hope you may aware that where an ABAPer fits in these solutions.
Majorly you should be in a position to aware that the Standard Configuration settings which are provided by SAP CRM.
You may follow the Best Practices for more information.
Hope I have answered.
Best Regards,
Johnny.

Role of CRM Functional Consultant in ASAP Phases

hii
Some body explain me on their real time exeperiance of ASAP phase implementation. in depth??
What will be the major roles and reponsibilities of CRM Functional consultant in all these phase ???
How we should do the AS-IS study in client place ????
And what of documentation will be done in 1st and 2 nd phases???
like word or ppt ...etc
And which kind document used for sign of BBP??
In a middle scale industry how many months will it take for implementation.?
Please help in all these
Regards
Sarjit

Hello Sarjit,
The Major Phases are :-
Project Initiation -Mock Demos explaining the real Time situation of SAP
Project Blueprinting Phase-Clientrequirent gathering,Fit gap analysis, Requirment mapping, BPR documentaion,
Realization -FD preparation, discussion with tech team reagrding requirements.,test case Preparation, integration issues
Testing(system Integration testing/user acceptance testing)-test execution, Integration issues , bug fixing
Go Iive
The As- Is analysis is actually done based on what the client wants at thier place and what SAP can offer.
It is mainly done to map requiremnts and find out whioch requiremnst can be done OOTB(SAP standard), configuration , customization and enhancements. It is also donw to know the effort time estimation for the enhancements objects.
The functional conusltant can do the following depending on the entry to the project and his/her exp:-
Business process requirement document
Functional specification.
Requiremnt mapping,
Requiremnt gathering
Effort estimation,.
Prtotyping for requirements.
Testing (major roles)
The major document to be used are Business process requirement documentation/ High level design dosumentation(HLD)
for the initial two phases.
For middle scale projects , the time would be min 1.5 yrs starting from project iniation to go live .It can be fast tracked if the client desires so.But these are actually dependant based on teh number of requirements that will be taken for that phase and thier criticality.
Hope this helps.
Reagrds
Sanjib

Set default role for Account in SAP CRM 7.0

We are using SAP CRM 7.0
When an end user creates a new account there is a section called
"Role" sub assignment block with entries like "Competitor", "Account", Contact Person, etc.
I want by default when you create an account that the role Account is specified in there.
I want it done automatically and do not want to rely on the end user to seelct this.
I was able to do this with contacts by using an SAP note to set this for cotnact person.
But does anyone know how to do it for an Account ?
All I want to do is that when an account is created the system automatically sets the role as "Account".
Thanks,
Jon

Hi Jon,
For any code changes in bsp components we need it's z-instance and that we get after enhancing the respective entity for eg views, context nodes etc..
In case you are not familiar with the enhancement, please refer to some thread which explain about the component enhancement concept.
Coming to this requirement..
You need to enhance bp_roles component, then enhance rolelist view and roles context node.. redefine the GET_V_PARTNERROLE method.. copy the parent class code and do the necessary changes to manipulate the entries in gt_ddlb_add
Check the statement at line no 107..
gr_ddlb_roles->set_selection_table( it_selection_table = gt_ddlb_add ).
Just before above statment call, manipulate gt_ddlb_add to keep the required role value at index 1..
Another thing in my test system i can't see any role as "Account" under SPRO customizing "Business Partner Roles" instead "Business Partner (Gen.)" is available, don't know if you are able to see Account Role in the Roles DDLB..
i would suggest debug the get_v_partnerrole method once at line no 107 see the entries in gt table you will get an idea what you need to change.
Hope this helps..
Cheers,
Sumit Mittal

Filtering My Open Task in SAP CRM based on Status, Transaction & Partner Function

Hello
Whenever i create a Task in SAP CRM, it displays that transaction in the My Open Task of all Business Partners involved in that Transaction.
I want to restrict the My Open Tasks based on Transaction Type, Status and Partner Function.
1) The system should work as it is for all other Tasks but for my Custom Transaction Type the logic should be based on status of the Transaction
2) When My Open Task component is prepared the system should consider the Status and Partner Function as well i.e. if the status is Approval of Manager, the system should show the Open Task only to the Manager and not other parties.
3) if the status of the Transaction is Open, the system should only display this Transaction / Task only to Employee Responsible and not to Manager and other people involved in their My Open Tasks.
I have gone through the following post in SCN:
https://scn.sap.com/thread/2056959
I have implemented the method DO_PREPARE_OUTPUT as per the post but it does not do anything. When i redefine the method GET_QUERY_RESULT and remove everything,it does not prepare any list.
If possible please specify which method needs to be redefined in the component/view CRMCMP_GS_WC/TodaysTasks & if possible please share the code that needs to be maintained in that method.
Thanks

Hi,
Method DO_INIT_CONTEXT should be redefined
This should be redifined to get the collections with your required filter criteria.
* get the collection of entities for the tasks
lr_col = get_query_result( gc_status-open ).
If this does not help, Delete the collections which are not required after above selection but before this code.
me->typed_context->resultnew->collection_wrapper->set_collection( lr_col ).
Thanks
Ajay Singh

SAP CRM 7.0 Print Preview Functionality.

Hi,
We are using the SAP CRM 7.0 system. But i am not able to get the functionality of print preview (webclient) whenever i am trying to print a Application Form that uses an SAPscript.
Can any one please help me on this issue.
It seems the system generates the error when "call dialog DISPLAY_OTF".
I get the following message in my print preview box:
Remark
The following error text was processed in the system XXX: Screen output without connection to user.
The error occurred on the application server and the workflow KSWH739_WBE_34 1.
Termination type: RABAX_STATE
ABAP call hierarchy:
SYSTEM-EXIT program or SAPMSSY0

I want to print preview an service order true transcation CRM_IU.
Then logged on to the webclient i open an service order then i click on the print preview button.
After this is select the option confirmation_letter (this is an application form with sapscript).
--> when i put breakpoints in the Function module: DISPLAY_OTF.
on the following points:
call function 'WS_QUERY' --> i get sy-subrc return 1? is this normal for print preview?
after that the system generates the message when the following is done:
      call dialog 'DISPLAY_OTF'                "ABAP-List-Preview
           exporting otf itcpp 0
           importing itcpp.
Thankx for your help.

How to enhance the search functionality of the Locator Bar in SAP CRM Order

Hello All,
I have one following requirement in SAP CRM 4.0 :
it is necessarry to search for Orders according to one of the Z-fields(under Z-tab) in SAP CRM.
Therefore i need to enhance the search functionality of the Locator Bar with this option.
Can anyone help me how to achieve this .
Cheers
Sreedhar

HI, Sreedhar
Check this thread:
Re: New search help on CRMD_ORDER locator
Denis.

Importance of Bounce management functionality in SAP CRM

Hi All,
I want to discuss few interesting issues which I have come a cross while doing a setting for bounce management functionality in SAP CRM 7.0
Before sharing my experience I want to discuss some term related to Bounce email than will discuss about types of bounce emails and cause of the bounce email.The setting of bounce functionality is describing in below link .
http://help.sap.com/saphelp_crm700_ehp01/helpdata/en/46/3f509215835fa7e10000000a1553f7/content.htm
In general when a website visitor sigh up they receive email from the company site, the information the site collected saved in the database but It commonly happen some of your email will be undeliever. In marketing term we say it as 'Bounce'. this is the same way happen as when a person give a bank cheque to bank and don't have sufficient money to his/her account the bank people say the cheque got bounce ..
As we are aware emails are bounce for variety of reason such as.
     - In case the recipient email address is invalid.
     - recipient email address is inactive or closed
     - recipient mailbox is full or mail server have some technical issue etc
In general all these bounces emails categorize in two category.
Hard bounce- When email address is not active. example wrong email address, email address de-activated, deleted,or closed
Soft bounce- recipient mailbox is full, mail server have some technical issue, Out_of_office is setup .
Now finally we come to know about the cause of bounce email and types. Now the question arises why this is so important when we have bounce management functionality active in sap crm marketing ? as described in above url.
suppose that there is a campaigning happening for an product where 3000 person visited it. Now incase 2000 visitors shown interest so have qualified as prospect bases on the information they have provided such as name, address, salary or employment detail.
After successfully execution of campaign now senior executives create a mailing list for all the prospects in the target group of campaign and sends email to all the users.Now if I say to how many customers really company have reached reached after campaign execution answer will be we can not have the correct fact and figure as there could be some bounce happened.
Now incase bounce management setting is configure in your CRM system than system will receive inbound e-mails for each bounce.Suppose we have received one thousand bounce emails than we would say actual customer contacted is 1000. this is the correct fact and figure and very much useful for marketing people.
After than executive could remove email address which were hard bounced and for soft bounce they can use some other channel to contact like telephone calls etc to reach them.
The correct facts and figures are very much important for marketing strategy and planning and also to know success level of each campaign. Assume a scnario where in day a company launches more than 5 campaign. I feel the importace is transparent now.
I hope you would find some interest in above blog.
Thanks
prem

HI, Sreedhar
Check this thread:
Re: New search help on CRMD_ORDER locator
Denis.

Any report or Table to see orders with BP partner functions in SAP CRM?

Hello All,
Could anyone help me in getting the table or any report for orders with BP partner functions in SAP CRM?
Would appreciate replying at the earliest.
Cheers
Sreedhar

Hello Bruno,
Thanks very much.
It is somehow helpful for my need but not completly. This is ok when the orders are less in number.
My requirement is how to check the first name , last name and number for contact persons in a list of CRM orders(simply who is the contact person for a list of orders).Let me know for any additional info.
I would apprecaite if you could help me in getting any other way.
Cheers
Sreedhar
Edited by: sreedharhazari2 on Jun 8, 2010 9:18 AM

How to I configure Tax functionality in SAP CRM 2007?

Dear Expert,
Kindly give me the idea of how to configure the Taxation functionality for India. This will be used to calculate the taxes applicable for Service Business.
Kindly give me some inputs to proceed further.
Awaiting your reply.
Thanks,
GJ

Object from external system is not showing the Calling system.
When i do the validate customizing check.
found that in TTE country assigned is U0. How to i change this?
when i try to assign the entries in object from external system. system not allow me to select the calling system only * symbol is coming. How do i fix this?
Check data transfer settting s give me the green result.
Expecting some one to throw me the some inputs to understand the technicality.
awaiting your input.
GJ
Edited by: GJ sap crm service on Mar 4, 2010 2:12 PM

Geographic Information System (GIS) functions in SAP CRM 2007

Dear all,
I am currently working on a SAP CRM 2007 implementation project that consists in replacing an old customer service application.
Currently this application is managing service technicians' territories with embedded GIS functions (it relies on latitude and longitude data to assign the closest technicians to a service order).
I would like to know if SAP CRM 2007 is covering the following:
- GIS functions;
- Ability to assign a technician based on this;
- Ability to visually see the map and draw technician territory changes on it;
- Ability to optimize technician route (mileage).
I cannot find insights about this in the SAP Help.
So, where can I find some details / documentation about this?
A third party tool would be necessary and also its integration to SAP CRM?
Thanks for your help.
Brice.

Brice,
So basically I don't see this being out of the box functionality, however you could build something for this.
1. You need to store the geo co-ordinates for the customer on the customer master or be able to "bolt out for this".
2. Create a new "partner determination rule" that would make a call to the external system to propose a technician on the service order.
3. Have a punch out on the service order screen that links into a web like GIS application where you could visualize this and send change data back into the CRM service order.
Now if someone else knows that CRM 2007 can do what you described out of the box, I would love to see the demo. We have a similiar requirement, where we need to keep track of the mapping, but no need to perform the routing logic.
Take care,
Stephen

Role of SAP CRM functional

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