CRM in E_BUSINESS suite

Hi,
are there any products or modules for CRM in Oracle E_BUSINESS suite (Oracle APPLICATIONS)? If yes which ones ?
Many thanks.

Yes there are, but try asking here:
General EBS Discussion
Axel

Similar Messages

CRM in Oracle E_BUSINESS suite

Hi,
are there any products or modules for CRM in Oracle E_BUSINESS suite (Oracle APPLICATIONS)? If yes which ones ?
Many thanks.

Anything is Sales/Marketing/Service is generally considered CRM. The following modules are available in the latest release of the e-Business Suite:
Marketing and Sales
Marketing
Trade Management
TeleSales
Field Sales
Sales for Handhelds
Quoting
Partner Management
Proposals
Incentive Compensation
Service
TeleService
Service Contracts
Field Service
Depot Repair
iSupport
Interaction Center Technology
Advanced Inbound Telephony
Advanced Outbound Telephony
Scripting
eMail Center

Oracle CRM E business Suite Resource

Dears,
Please can anyone provide me any good resource on oracle CRM I am new on this module.
Thanks in advance,

Please can anyone provide me any good resource on oracle CRM I am new on this module.Applications Releases 11i and 12
http://www.oracle.com/technetwork/documentation/applications-167706.html
http://bit.ly/IZuPdd
http://bit.ly/IZuQOn
http://bit.ly/IZuTcL
Thanks,
Hussein

Can not log on as Sysadmin in Oracle E-Business Suite Home page (11.5.9) Li

I have successfully installed 11.5.9 in SUSE SLES8.
Here all what I have done after a successful installation of 11.5.9
in Linux (SUSE SLES8) â
As per the installation note to download the jinitiator file I have to signon
to Oracle Applications E_business Suite Home page. In the Home page I have to specify useid and password. By mistake I have specified wrong useid/password probably for a number of times. Then I get the message you are no longer in the URL session.
Later on I logged on to "CRM HomePAGE" as user SYSADMIN and change the password. All work fine in "CRM HomePAGE" window.
But after that when I try to logon to âE_business Suite Home pageâ as SYSADMIN, (specifying new password)I am receiving following error â
âYou have encountered an unexpected error. Please contact the System
Administrator for assistance.
Click here for exception details.â
However when I click âhereâ I get no details or explanation about the error.
Please let me know how to unset the sigon option for user SYSADMIN under âE_business Suite Home pageâ, so that I can successfully log on to it (as sysadmin) and configure jinitiator.
Thanks in advance for your help and co-operations.
Regards, Kunal

Kunal,
You can use FNDCPASS utility to change the application users password.
Thanks
Rajeev

Reversing an encumbrance in General Ledger

We have a requirement to reverse an encumbrance through a plsql procedure.
The reversal period has to be derived from sysdate.
It works fine when we update the gl_je_headers table as below
accrual_rev_period_name = to_char( sysdate, 'MON-YY' )
accrual_rev_flag = 'Y'
and then submit the concurrent request - 'Reverse Journals' (by passing je_header_id as parameter).
It works the same way as clicking on reverse buttons in the encumbrance screen.
But we are not supposed to update the oracle base tables. Is there a better approach to this?
Is there any api to update the table gl_je_headers?

I am not sure if there is any API to do this directly.
Any direct updates done using sql or using the inbuilt APIs in case of products like e_business Suites ,as far as I know, has to be done only if it is well documented (or) if Oracle support tells you to do so.
You might find more answers if you post in the e-business Suite Financials forum at
Financials

My Worklist Notification showing error

Dear All
We are running Oracle E_Business Suite r12
I have some problem with My Worklist Notification
when my manager click on "My Worklist Notification"
and go for any PO to approval
There is something called
"References" at the bottom of the page
below References there is " View Document Details "
when he clicks "View Document Details " it gives error like
**You have insufficient privileges for the current operation. Please contact your System Administrator.
Can anyone help me with this.
Regards

Dear Hussien
Thanks for the quick reply.
My I did the changes as per the note Insufficient Privileges Exception When Using the View Document Details/Edit Document Links in the PO Approval Notification [ID 803188.1]
suggested by you but still its the same. Let me brief you the steps exactly.
1) Log in using System administrator responsibility
2) System administrator --> Security --> Responsibility --> Define
3) Query the Responsibility (FT Employee Self Service) thats the resposibity used to approve.
4) Copied Menu "FT ESS Menu" from the page
5) went to Application -> Menu
In the 'User Menu Name' field, query the Menu name "FT ESS Menu"
6) Assign the submenu "Purchasing Buyer Work Center"
Save changes
Regards
Musaddaq

Psvccrt_retail.msi not available in OVM templates

Hi All,
I am new to PeopleSoft. I installed Peoplesoft instance using OVM for FSCM 9.1 (shipped with PT 8.51.07). I am able to bring up the Database OVM as well as the PIA-AppBatch OVM.
As the per the installation guide to use Application Designer I should copy /opt/oracle/psft/pt/tools/toolsclient.zip from PIA-AppBatch virtual machine to a Windows machine. After copying toolsclient.zip when i launch pside.exe it gives me below error
"The Application has failed to start because the application configuration is incorrect. Reinstalling the application may fix the problem."
When i search for this issue I came to know via MOS article 950813.1 that I need to run psvccrt_retail.msi from PS_HOME\setup\psvccrt.
But in my PIA-AppBatch Linux virtual machine there is no folder psvccrt in PS_HOME\setup. Does this mean i need to install PeopleSoft Enterprise PeopleTools 8.51 on my Windows machine.
Please guide.
Regards,
Vishal.

Old thread, but maybe out of interest to read more :
Do we need have a code to install the virtual image for peoplesoft image(HCM,FSCM,CRM or CS Suite)
Nicolas.

Adgenjky.sh error in autoconfig

Hi All,
While running autonfig it is erroring out with the below error.
AutoConfig could not successfully execute the following scripts:
Directory: /qait/apps/qaitcomn/admin/install/qait_alpgaappqe01sec
adgenjky.sh INSTE8_SETUP 2
Please help me quickly.
Regards,
Dash

Hi
In Oracle E_business suite... when i entered the url (i.e) http://oraapps.yantro.com:8030/, it shows the error as
Not Found
The requested URL /oa_servlets/oracle.jsp.JspServlet was not found on this server.
Regards

Have anyone done porting COBOL application to ABAP and J2EE?

Hi all,
(Hi Stefan Klensch: this is my next question:-))
I am a newby in the SAP world and just walking around a few days.
The problem I am facing is porting a large COBOL application to ABAP and mapping the generic business functions of that COBOL application according to the business process involved to adequate functions of the CRM- and HRM suites.
AND
The required customization of strategic business domain knowledge must be implemented in the J2EE domain e.g. for portability reasons. So at the end of the day I will have a SAP J2EE application and the above mentioned SAP ABAP solutions.
Yes, I want to use UML for the analysis and design (e.g. clas/component diagrams) because UML diagrams give me an better architectural (and maintainable) view and design of the system.
I am looking for the rare developer(s) who did such a kind of challenging job before. I hope they can give me hints and information the way they handled and solved such a problem. E.g. roadmap, methods, tooling, etc.
Many thanks in advance.
Thiel Chang

etresoft,
I downloaded the sample code for EvenBetterAuthorizationSample project and I changed the userid for the Developer id application as suggested by Apple below and built it, but still when I run the app and click on the "Read License" button or other buttons I get the error NSCocoaErrorDomain 4099 connectionInvalid
Before you build you need to adjust some Info.plist values to match your Developer ID. Specifically, search the entire sample code directory hierarchy for all instances of "SKMME9E2Y8" and replace it with the User ID value from your "Developer ID Application" certificate.
As far as I can tell, the sample app is properly code signed with our certificate along with the helper tool
Is there something else I need to change to get this sample app working so I can understand this better

BE[Elect], MBA[SCM], 4 yrs Exp as BD. Totally confused about which SAP module

Hello,
Niranjan here from Mumbai. i am currently working as Lead member, Business development in engineering company for past 4+ years. Prior i have completed my BE from Mumbai university & MBA in supply change management.
Now i am planning to have a shift to SAP. But confused about any specific module.
On doing some ground work, found SD module of my use, but not sure about it.
Also found CRM of my use on discussion with some of those working on field.
Totally confused. ...
Plz pour in your suggestions.
thanks in advance.
Niranjan Watve

Hi Niranjan,
As for my opinion, SAP CRM Sales exactly suits to you. However, you have done Supply Chain Management you can also opt for SAP SD as well.
But give a preference to SAP CRM Sales Instead of SAP SD.
Regards
GGOPII

Custom Vertex Tax settings

Hello Guru's,
will anyone can share how to custom the VERTEX TAX config settings.
Reward for good links

hi PV,
Pls see the below links
https://www.sdn.sap.com/irj/sdn/advancedsearch?query=customVertexTaxsettings++&cat=sdn_all
Vertex provides industry-leading tax-processing solutions for corporate income tax, sales tax, consumer-use tax, and value-added tax. Vertex and SAP offer hundreds of mutual customers of SAP ERP and SAP CRM applications a suite of integrated tax-process solutions. Additionally, Vertex provides its award-winning Fixed Assets Manager and sales tax solutions to customers of SAP Business One
thanks
sagar.
reward me points if usefull

Dif between Industry Reference Model & Process Integration Pack (PIP)

What is the difference between Industry Reference Model & Process Integration Pack (PIP)?
As I understand PIP is the prebuild integration solution for a busines process like "Order to Cash". Then what Industry Reference Model is?
From some of the AIA architectural diagram, I found Industry Reference Model is one more layer on top of AIA PIP reffering same business processes like "Order to Cash", "Procure to Pay" etc.
Like other key AIA components, does Oracle provide any artifacts/library for Industry Reference Model to customer?

Industry reference model is an optimized business process view of a business and technical analyst(s). The optimization could be focussed to meet the requirements of a particular domain (industry specific or vertical solution) or the solution could be horizontal (across the domains). This model would be generic and independent of the participating applications of an integration solution.
PIP is the pre-build integration solution for a business process between two or more systems that implements the industry reference model (could be vertical or horizontal).
For example:
(1) "Order-To-Cash" PIP is a horizontal solution (independent of the industry/domain) bridging the Siebel CRM & E-Business Suite applications. If we have to develop another PIP for the same business process between two other participating applications, we would use the same Industry reference model because Industry reference model is independent of the participating applications and domains/vertical.
(2) Similarly "Order-To-Bill" PIP is a vertical solution (for Telecom domain) bridging the Siebel CRM, Oracle BRM & E-Business Suite OM. If we have to develop another PIP for the same business process for another vertical, then we should have another optimized industry reference model targeted for that vertical.
--> We are delivering the industry reference models along with foundation pack : FP 2.2.1 onwards (look at the chapter-10 of the installation guide. This would explain the location of BPMs and procedure to view those diagrams).
Edited by: user770261 on Oct 21, 2008 11:58 PM

About NoetixViews

Hi Gurus,
Any body plz let me know about Noetixviews
As per my understanding, Noetix generator automatically generates RPD and report templete for both Oracle E-Business Suite, Seibel CRM, OBIEE etc..
My query is... 1.Is noetix a separate software that need to be installed to generate RPD?
2. If it is separate s/w then RPD will be genereated in Noetix application or it will directly generate PRD in OBIEE itself?
3. I got know there wont be any dimensions or facts in RPD, if we are using noetixviews to genereate RPD?
4. Generally for any source( Ex: Seibel CRM, E-Business Suite, peoplesoft etc..) there will be dedicated datasouce, all the data will be pushed to Datawarehouse ( single target database )using ETL and using OBIEE will create RPD to generate deciisson making reports. How it can be done if we are using Noetix?
5.Suppose, if I am using both Seibel CRM, E-Business Suite as source then what will be the process of creating RPD using noetixviews
Thanks and Regards,
Aari

Check these
http://repo.solutionbeacon.net/BIReportingOptions.pdf
You should have a look into the Oracle BI Applications;
http://www.oracle.com/us/solutions/business-analytics/overview/index.html
If helps pls mark

In R12, do we need to have CRM suit license to use Dunning letter feature in Financial Track.

Hi, we are with R 12.1.3 and using Full financials and SCM but not CRM suit.
Now wanted to configure Dunning letters and as this is now moved to Advance Collections Module, in the process of setting up this, I used CRM Resource manager, Telesales Agent, etc seeded responsibilities.
Is it required for me to procure the License for CRM suit also, as we do not use Oracle CRM track at our site. Please advise.

Hallo Eddy,
Thanks for the fast reply. But it is still not completely clear for me.
I have read the Licensing Guide of SBO but I still don't know what we have to do. We are an ISV and make add-ons. We are making an application where an operator in the warehouse can enter a delivery note to the system. This application is using DI API.
According to what I can read in the licensing guide we need an add-on solution license. How do we get this for our application? How much does this costs?
What does a customer has to buy from SAP if he has 2 users working with the application of SAP and 10 users that use an application that uses DI API? Is this 2 professional users licenses for x EUR and a license to use add-ons for x EUR?
Thanks in advance for the reply
Regards,
Jeffrey

I am looking for a CRM system that integrates with mail chimp or constant contact, hoot suite and forms stack

I am looking for a CRM system that integrates with mail chimp or constant contact, hoot suite and forms stack

Hi,
I could resolve the issue since there were lot of issues after system copy.
1. During distribued to Cenrtal system - system copy.
You need to combine both DB and CI export copies in one folder during which one thing can happen.
SOURCE.PROPERTIES - this file will be there in DB export JAVA folder and also CI export JAVA folder where
DB SOURCE.PROPERTIES file doesn't have an entry of "src.ci.host". This will stop the SAPINST with error and after modifying the file "SOURCE.PROPERTIES" Traget System Copy finishes without any issue.
Then after this stage I encountered an issue with bind hosts entry in config tool which was due to virtual host name usage in my HACMP setup due to whcih JAVA gives a startup problem.
I eliminated this issue also.
After JAVA started I faced an issue with XI related navigations.
ecchangeProfile url still had an entry of Production System. This may be a bug.
After changing that entry, exchangeProfile was downloaded but it had all the source system host entries which were manually changed.
Now I can access all the XI related navigations.
I need to also perfrom SGEN and Profiles import.
Do I need to change any additional settings after this so that my production and DR can work without any issue?
Do you have any additional checks which I can perfrom to ensure my DR systems consistency before I start the log shipping from Production?
Regards,
Rajkumar

CRM in E_BUSINESS suite

Similar Messages

Maybe you are looking for