CRM orders in R/3 with rejected (cancelled) lines fail on billing.

Hi,
I have issue in the replicatuion of the orders and Invoice generation in R/3 system.
u2022CRM orders in R/3 with rejected (cancelled) lines fail on billing.
u2022CRM orders in R/3 have the value of the rejected lines included in the order header.
u2022CRM orders in R/3 have the rejected/cancelled lines included in internal BW Traffic and Revenue Reports.
u2022CRM orders that have been saved but only contain rejected/cancelled items can be confirmed and passed to R/3.
your inputs will be appreciated!!
Regards,
Sathya.

Already answered

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How to Import an Order via Order Import with multiple shipment lines?

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I guess that this zip-file contains a transport. This transportfiles have to be copied in the /usr/trans/data und /usr/trans/cofiles and imported by the transaction STMS.
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Line Order No doesnt match with Invoice line number

At the line level , the line order no doesnt match with the invocie line number
ie. say for example in a sales order we have 3 lines
1. A
2. B
3. C
where as in transaction at AR level the line no is different
1. B
2. A
3. C
the customer wants in AR also the line no should be same as sales order line nos
Please help us what is the setup where we define the line level numbering in AR.
I have checked the line ordering rules but i am not clearly understanding, if anyone can explain with an example how this no generates witht he setup details it would be great

This can be done in XSL OR in procedure on the DB side. Performance wise better to do in procedure as mentioned by other use. You can choose to go with DB or XSL approach depending on number of orders you are expecting in a single message. If it is going to be 100s or few thousand messages then keeping it in XSL is not a problem. But if you are planning tens or hundreds of thousands of orders in the same request then better do it in stored procedure.
How do you do in XSL?
1. Put a for each on every unique order no. You can use xsl:Key or xslt:distinct-values() for this.
2. Within for each unique value of order no, use position() function to pass line/order no as 1,2,3... etc. As soon as the loop moves to second iteration for the next unique order no, count will automatically start again from 1,2,3... and so on.
Apart from slightly slower processing time, another drawback from this approach is that the data in the XML you send to DB procedure will be sorted by order numbers. All orders with same number will appear together.
Another problem with this approach is that this will work only within one request, i.e. if the next request contains an order with same no which was already sent in a previous request, for this order the count will again start from 1. So if you want to keep the sequencing maintained across multiple requests, the easiest way to do is in the DB procedure where you can lookup in the table before inserting a new row and insert with next sequence of that order no.

I want to return my iPad 3, but I did not have an apple account at the time of purchase, and when I type in my order number and proceed to click "cancel order", it prompts me to log in with my apple I'd and then tells me that the account is not authorised

I want to return my iPad 3, but I did not have an apple account at the time of purchase, and when I type in my order number and proceed to click "cancel order", it prompts me to log in with my apple I'd and then tells me that I am not authorised to do anything on the account in relation to the transaction. What should I do?

You can view and edit your orders without an Apple ID by logging in with your order number, along with the shipping zip code or email address.
I copied the text posted above from this website.
http://store.apple.com/us/help/viewing_changing_orders
Click or tap on the Order Status link here and you should be able to type in the order number and your zip code.
To view or edit your Apple Online Store order, visit online Order Status and log in with your Apple ID and password.

Status determination in CRM order connected with delivery in R/3

Hi Experts,
I need to determine status "completed" in CRM order always when a delivery took place in R/3.
Of course this is no problem, when all positions were delivered. But in R/3 we do have only one delivery per order and a Badi determines the order "completed". This global status is not transfered to CRM.
So I am thinging of doing the same in CRM, implementing a BADI that determines status "completed" in the moment the order has a delivery.
Can anybody help me to find the correct BADI and Methode to do so?
Thanks,
Cristina

Hi Cristina,
basically it's the same case as mine with the difference you have to read another status type in STATUS TAB.
In my case requirement was to read invoice status and cover quantity if the invoice status was completed.
In your case you have to read delivery status and change the overall status of CRM order according to your delivery status.
I suggest using two BADIs:
CRM_ORDER_FIELDCHECK
METHOD if_ex_crm_order_fieldcheck~fieldcheck
or ORDER_SAVE
method IF_EX_ORDER_SAVE~PREPARE.
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Once there write your code concerning the overall status.
In my case the final code in badi CRM_ORDER_FIELDCHECK was:
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 EXPORTING
 iv_ref_guid = wa_fieldcheck-ref_guid
 iv_ref_kind = 'B'
 IMPORTING
 et_change_status_ord_i = t_status_i_tab
 es_change_status_ord_i = i_status_i
 et_return = i_return
 EXCEPTIONS
 parameter_error = 1
 inconsistent_data = 2
 no_return_values = 3
 OTHERS = 4.
 IF sy-subrc <> 0.
 ELSE.
CHECK i_status_i-invoice_status = 'C'.
LOOP AT ct_input_field_names INTO i_fields_names_tab.
 check i_fieldS_names_tab-fieldname = 'QUANTITY'.
 i_fields_names_tab-changeable = 'A'.
 MODIFY ct_input_field_names FROM i_fields_names_tab.
 ENDLOOP.
 ENDIF.
Please let me know if it helps and do not forget to reward with points,
AndreA

Cancel line item in crm order

Hi All,
How can I cancel an item of a CRM order?
Is this possible through BAPI ? If yes , please mention how.
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Hi
These sales orders have been locked by the user (not a dialogue user) which is used for the BDoc transfer from CRM to R/3. Generally orders created in R/3 from CRM can be also be changed in R/3. But because of data difference between R/3 and CRM now the orders are locked. It is not allowing to update any data from CRM also.
So these order getting unlocked from the user is not working because now no updation from CRM to R/3 on these locked orders are happening.
Regards

Cancel items from CRM order using CRMXIF_ORDER_SAVE

Hi All,
My requirement is to modify an existing crm order through 'CRMXIF_ORDER_SAVE'. I need to copy this FM and modify so that whenever it is called from XI all the existing items are cancelled and new items from the xml are added.
Can anyone give me some idea how to achieve this?
Any input will be highly appreciable.
Thanks
Ajith

Solved.. Used CRM_STATUS_CHANGE_INTERN_VB , CRM_ORDER_MAINTAIN and CRMXIF_ORDER_SAVE

CRM orders with error "Do not enter a business agreement for sold-to party"

Dear SDN'ler,
after creating orders in SAP CRM via ISA (CRM 4.0) and uploading them to R/3 all orders are created successfully in R/3 but an error message is sent back to SAP CRM in case of ALL orders.
Error message is the following:
"Do not enter a business agreement for sold-to party xyz"
Message no. CRM_BILLING011
Diagnosis
The field "FI-CA active" is not selected for the sold-to party 6000201 in the business master record. Since the business agreement is used in the component FI-CA, excluding the control of processes, it makes sense to enter a business agreement.
Procedure
Delete the entered business agreement.
==> Could someone please give me some more information about the mentioned "business agreement"? Where do I find field "FI-CA active" (in R/3 or CRM customer master data?)?
==> And how can I eliminate this error message for CRM orders in SAP CRM?
Thanks a lot.
Best Regards,
Rainer Gryschka

Please check the customising setting under following path:
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WBS Element in CRM order

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Hi gurus,
Currently we have a unique requirement in our company. Our wholesale customers send the Purchase order to us via EDI. Now saw they have requested an order containing 10 materials out of which we can fulfill only 8. the other 2 due to some reasons cannot be fulfilled.
So the business wants to keep the other 2 line items to be entered in the sales order with a cancelled status.
Now correct me if I am wrong, only the confirmed line items will be copied from a sales order to a delivery document. So thats the reason why these cancelled line items cannot be printed on the packing slip.
However somehow the business wants the packing slip tp have the 2 line items printed on it with the reason of not being delivered. this is to facilitate the customer to know why those items couln't be fulfilled by our company. Now we cannot use a manual work-around of letting the customer know about the impossibility of not fulfilling the other 2 items as there are a lot of orders that come thru EDI per day.
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Vinit

Hi Vinit,
This requirement makes a lot of sense, that is to be able to inform your customer that some item(s) of the sales order could not be delivered, not even partially.
A possible solution would be to allow for zero quantity in the delivery item (check customizing and mark "zero quantity allowed" in the item category).
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Hope it helps.
Best Regards,
Franck Lumpe
Freelance SAP ERP Consultant

Send all line items of a sales order to IPC along with condition lines data

We wrote some pricing routines in R/3, where while doing he calculations for condition line item, we needed to pull in the material information for previous line items. So we exported vbap and imported it inside the routine to be able to have access to all the line items in the sales order. Now, we need to put in the same kind of logic in CRM/IPC. My question is what would be the equivalent of SAP's(import/export) commands for internal tables in case of IPC. I looked at the BADI CRM_COND_COM_BADI but still do not see how I can send all the line items data to IPC. So I guess, the question comes down to, how do I send all the line items of the sales order (whole VBAP in R/3 terms) to IPC along with the condition line data? Can someone please help?
Thanks

Hi Vaibhav,
If you can get the list of Sales orders which has deleted line items and force completion status. You can manage them in BI via lookup or navigation attribute.
Just my views I am sharing .
Thanks,
KDJ

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The lady didn't seem to really know how to place orders when we had 2 diffrent phone lines on the same account.
Currently we have 2 phone lines, one without broadband and one on BT Broadband "Upto 8Mbps" and recently Infinity became available in the area. We want to get Infinity setup on the line that has no connection and once it is up and running cancel the current Broadband and the phone line it is on. I understand this will incur a £30 fee to remove the broadband (not sure if theres a further fee to cancel the phone line, the lady didn't mention one though).
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Run time error while closing the CRM Order using BAPI

Hi Experts,
Need your invaluable suggestions here.Apologies for the lengthy mail, intention is to give clear idea of the issue.
I am facing an issue while closing the CRM orders. According to our business process, when an issue is solved we will keep the order in resolved status only. We will not directly close the order from the CRM tool, instead we have created a custom program for the same purpose.
For the custom program we will give input as the order number and execute it, this will close the order.
Here close the order means assigning it to Close status as well assign the reason code.
We have created some reason codes for closed status.
So when the program is run the Order moves from resolved status to closed status along with reason code.
But of late we are facing some problems with this program, it is giving run time error for some CRM orders.
Run time error message : The ABAP/4 Open SQL array insert results in duplicate database records.
The exception, which is assigned to class 'CX_SY_OPEN_SQL_DB', was not caught in procedure "CRM_SERVICE_OS_UPD_OST_DU" "(FUNCTION)", nor was it propagated by a RAISING clause.
Please find my code which have used in the custom program
Closing the resolved SOs in the system
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 user_status = lc_status_closed
 EXCEPTIONS
 object_not_found = 1
 status_inconsistent = 2
 status_not_allowed = 3
 OTHERS = 4.
 IF sy-subrc <> 0.
 WRITE : 'Error at maintaining status'.
 ENDIF.
Set reason code
build lt_subject
 ls_subject-ref_guid = iv_guid.
 ls_subject-katalogart = 'A2'.
 ls_subject-codegruppe = 'ZR000003'.
 ls_subject-code = 'ZR33'. " Reason code
 ls_subject-mode = 'A'.
 APPEND ls_subject TO lt_subject.
build lt_ossset
 ls_osset-ref_guid = iv_guid.
 ls_osset-subject_profile = 'ZREASON03'.
 ls_osset-profile_type = 'G'.
 ls_osset-subject = lt_subject.
 APPEND ls_osset TO lt_osset.
build lt_service_os
 ls_service_os-ref_guid = iv_guid.
 ls_service_os-ref_kind = 'A'.
 ls_service_os-osset = lt_osset.
 APPEND ls_service_os TO lt_service_os.
build lt_input_fields
 REFRESH: lt_input_fields, lt_field_names.
 CLEAR : ls_input_fields, ls_field_names.
 ls_field_names-fieldname = 'CODE'.
 APPEND ls_field_names TO lt_field_names.
 ls_field_names-fieldname = 'CODEGRUPPE'.
 APPEND ls_field_names TO lt_field_names.
 ls_field_names-fieldname = 'KATALOGART'.
 APPEND ls_field_names TO lt_field_names.
 ls_field_names-fieldname = 'SERVICE_PROFILE'.
 APPEND ls_field_names TO lt_field_names.
 ls_input_fields-ref_guid = iv_guid.
 ls_input_fields-ref_kind = 'A'.
 ls_input_fields-objectname = 'SERVICE_OS'.
 ls_input_fields-field_names = lt_field_names.
 APPEND ls_input_fields TO lt_input_fields.
 CALL FUNCTION 'CRM_ORDER_MAINTAIN'
 EXPORTING
 it_service_os = lt_service_os
 CHANGING
 ct_input_fields = lt_input_fields
 EXCEPTIONS
 error_occurred = 1
 document_locked = 2
 no_change_allowed = 3
 no_authority = 4
 OTHERS = 5.
 IF sy-subrc <> 0.
 WRITE : 'Error at maintaining reason'.
 ENDIF.
 CALL FUNCTION 'CRM_ORDER_SAVE'
 EXPORTING
 it_objects_to_save = lt_header_guid
 iv_update_task_local = lv_update_task_local
 IMPORTING
 et_saved_objects = lt_saved_objects
 EXCEPTIONS
 document_not_saved = 1
 OTHERS = 2.
 IF sy-subrc <> 0.
 WRITE : 'Error at saving'.
 ELSE.
 WRITE : 'Successfully Closed'.
 COMMIT WORK AND WAIT.
 ENDIF.
Run time error is coming at COMMIT WORK AND WAIT statement.
Please let me know any corrections are required in the above program.
When I analyzed the run time error I have found that it trying to insert the record in CRMD_SRV_OSSET for that CRM order, but already one record is present in the table for the same CRM order number.
For most of the CRM orders there is no entry in this table so they are closing successfully but for a few orders for which there is an entry we are getting the above run time error.
There is nothing wrong with the orders which have an entry already in the table CRMD_SRV_OSSET, I need to close these kind of orders with out run time error.
Kindly provide your feedback.

Hi Dinakar,
You posted this in APO PPDS forum. This question should go to PP forum where someone could answer it.
Please close this thread and open a new thread in PP forum so that you could get help quickly from the relevant experts.
Regards - Pawan

How can we process the CRM Order again for second time in debugging mode

Hi,
Can anybody please tell me how can we process the CRM ORDER for second time. that I want to process in debugging mode.
Thanks,
bsv

Hi bsv,
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And you may put /h on the popup when you click on the 'reprocess' button.
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Hongyan

Read categories of CRM order

Hi all!
My task is to read categories of crm order (i.e. fields category_1 ... category_4 at the order header level).
May be someone could tell me some functionality to get this data?
I'll be appreciated.
Best regards,
Alexander Kirillov

Hi, Oliver!
Below you'll see how-to-guide which will provide a step-by-step solution.
It's 100% works like 'CRM_ORDER_READ' (both for buffered values & DB ones).
How-to guide - reading order categorization
1. Create package ZCATEGORY (Categorization)
2. Create new dictionary objects:
2.1. Structure ZMDS_CATEGORIZATION_CAT ( u201CCategory from categorizationu201D) with fields:
CAT_GUID type CRM_ERMS_CAT_GUID
CAT_HI type CRMT_ERMS_CAT_HI
IT_CAT_CA type CRMT_ERMS_CAT_CA_BUF_TAB
IT_CAT_CA_LANG type CRMT_ERMS_CAT_CA_LANG_TAB
2.2. Structure ZMDS ZMDS_CATEGORIZATION_CATS ( u201CCategories from categorizationu201D) with fields:
CATEGORY1 type ZMDS_CATEGORIZATION_CAT
CATEGORY2 type ZMDS_CATEGORIZATION_CAT
CATEGORY3 type ZMDS_CATEGORIZATION_CAT
CATEGORY4 type ZMDS_CATEGORIZATION_CAT
3. Copy CL_CRM_CATEGORY_RUN_BTIL class to new ZMD_CL_CRM_CATEGORY_RUN_BTIL class. In newly created class do following:
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3.2. Change method u201CMAP_SUBJECT_TO_CATEGORYu201D to u201CPublicu201D
4. Create new class ZMD_CL_CATEGORIZATION (Categorization processing).
4.1. u201CPropertiesu201D tab: <Create instance> = 2 u201CGeneralu201D
4.2. Define constants:
4.2.1. C_LNK_TYPE_IS_CODE Constant Public Type CRM_ERMS_CAT_LN_TYPE Default link type 'IS_CODE'
4.2.2. C_OBJ_DDIC_CRM Constant Public Type CRM_ERMS_CAT_OB_DDIC External object name 'SUBJECTCODECRM'
4.2.3. C_TREE_TYPE_CAT Constant Public Type CRM_ERMS_CAT_HI_TYPE Kind of link 'CAT'
4.3. Create static public method u201CGET_ORDER_H_CATu201D with importing parameter IV_GUID (type CRMT_OBJECT_GUID = order GUID) & exporting parameter ES_CATEGORIES (type ZMDS_CATEGORIZATION_CATS).
5. Create report ZMDR_ORDER_CAT for displaying order categorization.

CRM orders in R/3 with rejected (cancelled) lines fail on billing.

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