CRM Program Manager opportunity (FTE)

Reputable 100+ year old bay area company looking for a seasoned Program Manager with 10+ years experience managing highly complex projects. Must have broad CRM exp inlcuding implementing full project lifecycle for CRM solution. The program manager will drive the successful definition, execution and delivery of programs for contact centers, eBusiness and CRM while delivering on time, on buget and within scope while meeting business needs.

How can i link the CRMC_OPPIMPOR_T, CRMC_SOURCE_T and CRMC_PHASE_T to CRMD_OPPORT_H tables? i need this urgently. i try to link the CRMC_OPPIMPOR_T.IMPORTANCE -> CRMD_OPPORT_H.IMPORTANCE, it works only if the CRMD_OPPORT_H.IMPORTANCE contain value, if CRMD_OPPORT_H.IMPORTANCE = " ". Then it did not return me the whole roles of values once i put the CRMC_OPPIMPOR_T.IMPORTANCE into my report. If i take it off, my report is back to normal.

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I am trying connect to a SQL instance for our CRM program and I am receiving To Connect to this Server you must use SQL Management Studio or SQL Server Management

I am trying connect to a SQL instance for our CRM program and I am receiving To Connect to this Server you must use SQL Management Studio or SQL Server Management
This is a Brand new Server 2012 that is running our CRM product and it is trying to connect to a Server 2008 R2 server with SQL Server 2008 R2 SP2 instance (10.50.4000)
I have seen this in the past where it needed the 2005 backwards compatibility components installed but those are not supported on 2012 server and this is not a 2005 SQL instance.
I am trying to install the Shared Management Objects for SQL Server 2008 but it tells me I need to install the CLR types, which I did install. But it continues to tell me to install the CLR types.
Has anyone ran into any issues like this? (this happens trying to connect to multiple SQL Servers from this new 2012 Server)
Thanks!
-Max

Hello,
Which version and edition of the SQL Server instance did you installed on the new server machine? If you install SQL Server 2012 Express edition, you can try to install SQL Server Management Studio 2012 from
this link.
You can connect to SQL Server 2008 R2 or earily verions with SSMS 2012.
What's more, Microsoft SQL Server 2008 Management Objects Collection requires Microsoft Core XML Services (MSXML) 6.0, Microsoft SQL Server Native Client, and Microsoft SQL Server System CLR Types. You can try to download and install
SQL Serve 2008 Feature Pack
which contains packages above.
Regards,
Fanny Liu
Fanny Liu
TechNet Community Support

Datasources for CRM Workforce Management

Hello Dear Experts,
I am trying to activate the Datasources from the business content for CRM Workforce Management (0CRM_WFM) but the extractions do not work : I have the message "Datasource not supported by the extraction program.
Has anyone already worked with that content? And do you know if there is some customizing in CRM or WFM to activate correctly the datasources?
The help and forums are not very rich for that domain : does anyone have some docs?
Thanks for your help.
André

Hi
http://help.sap.com/saphelp_nw70/helpdata/EN/32/9bae399c1a6651e10000000a114084/frameset.htm
May help you

Activating Program Management for Public Sector

Hello everyone,
We are currently implementing an E-Governance solution for a municipal corporation, in SAP. Our licenses include ECC 6.0 and SAP CRM 2007. Additionally, we have purchased a single component of SAP for Public Sector, namely Program Management for Public Sector, which is enabled by SAP CRM.
We have tried extensively to find out detailed information about this solution (Program Management for Public Sector), however besides a few lines of general information, not much else is available publicly.
We request to provide us information on how to activate Program Management for Public Sector, and if possible to guide us on where to obtain valid documentation.
Any asistance in this regard wil be much appreciated.
Regards,
Shiv Sahgal

Hi, you can get information under CRM component, have a look at SAP help portal, CRM for industries -> Public Sector
http://help.sap.com/saphelp_crmscen70/helpdata/en/4a/9eb12521864ff0a82cdc2a373d5d89/frameset.htm
Or in the help portal under SAP Business Suite -> SAP Customer Relationship Management, you will find relevant documentation regarding your CRM release.
Regards
César

CRM Grants Management - Grantor Implementation

Hi
We need implement CRM Grantor Management for grantors. We have actually the following sap systems and components:
1.SAP CRM 2007 u2013 CRM Application Server ABAP
Component Version:   SAP CRM 6.0
2.SAP ENH PACK 4 FOR SAP ERP 6.0 u2013 Public Sector Accounting with the following components:
Component Version:   SAP ECC 6.0
EA-PS 604 SAPK-60403INEAPS - SAP Enterprise Extension Public Services
IS-PS-CA 604 SAPK-60403INISPSCA - IS-PUBLIC SECTOR CONTRACT ACCOUNTING
FI-CA    604 SAPK-60403INFICA   - FI-CA
SAP_APPL 604 SAPKH60403         - Logistics and Accounting
We do not have a SAP Netweaver 7.0 BI but I have BW component in the CRM and ERP
CRM -> SAP_BW 700 0020   SAPKW70020 SAP NetWeaver BI 7.0
ERP -> SAP_BW   701 0003   SAPKW70103 SAP Business Warehouse
and we have the component
BI_CONT 703 0014 SAPKIBIIQ4 - Business Intelligence Content
Is it enough to configure the Grants Management for Grantor?
Please, I need to know if we need install aditional components. Exist an aditional Public sector industry CRM package to install in the CRM 2.007 system?
Thanks in advanced.
OMM

For CRM is fine..Should be great if you have CRM 7.
Can you see this standard transaction type in your IMG:?
GAG     Grantor Agreement     SAP Standard Grantor Agreement     BUS2000271 Grantor Agreement
GAP     Grantor Application     SAP Standard Grantor Application     BUS2000270 Grantor Application
GCL     Claim     Claim     BUS2000272 Complaint
GCR     Change Request     Change Request     BUS2000270
Also review if you have SPRO> Industry-Specific Solutions> Public Sector > Grantor Management in SAP CRM.
You can use the standard with business role "CRMGRMPRGMAN"
Regards,
Lyda

Standard way of Handling Escalation process in CRM Complaint Management

Dear experts,
What is the standard way of mapping Escalation process in SAP CRM Complaints management?
We need to escalate the complaint to next level if it is not resolved with in the a specific time.
How can we configure this scenario in SAP CRM. Please help me to solve this issue. Your help will be highly appreciated.
Thank you
Raghu ram

Hi Arup,
We are setting up a Complaints Mgmt system for our client.
They have a very standard process of handling complaints.
The complaints are created in the system and assigned to a CR Agent. The CR agent then forwards to the respective department for investigation. Once the investigation is compelete the department sends it back to the CR who then decides whether the Complaint is justified or not.
If it is justifed and there is a money refund involved then there is a limit to what the CR agent can approve. If its more than his limit somebody from higher authority needs to approve it. My quesiton to you is:
- How is the complaint assigned to the CR agent. Do I need to replicate the Org strucutre from HR into CRM? If yes, then once I have the org structure where do I do the CR assignment?
- Secondly how does the CR agent assign the complaint to other department for investigation. Is this through CRM Complaint Activity or there is another way for it?
- Third once the investigation is complete and the required department needs to send the feedback how will this be sent back to the CR for making the final decision. Is there a workflow?
- Finally how can we setup the cap limits like if there is a money refund to the customer from the complaint then if the the amount is between 0 and 500 a CR should be able to approve it, if the amount is between 500 - 1000 the manager should be able to approve it, how can this be setup?
Many thanks
AA

When I start installing the Program Manager it gives a message from adobe saying that the software appears to be counterfeit (error code 205)

When I start installing the Program Manager it gives a message from adobe saying that the software appears to be counterfeit (error code 205)

Errors 201 & 205 & 206 & 207 or several U43 errors
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

9.2.0 Upgrade (CPSID_50026) "Files in Use" - "Some files that need to be updated are currently in use" "Program Manager"

I have no other applications open, when I try to update with 9.2.0, but I receive subject error message. Task Manager shows NO Image Name called "Program Manager". There is nothing else running, that is obvious to shut down. Any suggestions, Please?
rick

Have these posted suggestions worked for anyone? I have been using the same installation files on several different machines. Most machines upgrade just fine but, I have a few that receive this error and I cannot seem to get past it: "Some files that need to be updated are currently in use" "Program Manager" is the program that the installer is complaining about. Does anyone know what program "Program Manager" is? I'm assuming it is an Adobe file but, why would it interfere with one of my installations and not all of them?
I'm using the same installation files for all installs so, I don't believe that it could be my downloaded installation setup files.
Thanks so much in advance for your assistance --

CRM Loyalty Management & Coupon Management

Hello All,
Can anybody please tell me if standard content, for SAP CRM - Loyalty Management & SAP CRM-Coupon Management, available? If yes, can you please give me the link for the same.
Regards.

HI ,
Try the below links from SAP help
http://help.sap.com/saphelp_nw70/helpdata/en/17/8bf86fc45cfa46ae5d2d21aec67929/frameset.htm
http://help.sap.com/saphelp_nw70/helpdata/en/17/8bf86fc45cfa46ae5d2d21aec67929/frameset.htm
http://help.sap.com/saphelp_nw70/helpdata/en/55/2b9a3d35cf6f53e10000000a114084/frameset.htm
Regards,
Sathya

CRM Loyalty Management

Hi,
My company is a retailer and we are new to CRM Loyalty Management.
Want to knw some standard scenarios.
Thanks
Barry

Greetings Gleb,
i am new in Loyalty management, the link you provided is very useful and we trying to explore it. Thank you lot.
could you help us further with some documentation, if you have implemented Loyalty Management in your case.
Thanks
Cheers,
Savaridasan

Data Migration program for opportunity

Hi SAP Experts,
Please can one help with the Data Migration program for opportunity.
I want to know the approach.
These are few mandatory filed
1. Opportunity Name
2. Account
3. Contact
4. Opportunity Owner
5. Total Estimate/Curr* value_ currency
6. Project start date ---
7. Stage
8. Probability
9. Status
10. Product with Item category ZSOL
11. Service
12. Service Offering
Regards,
Jaya

Hi,
As suggested by Kai you can use LSMW. This will be better option as it is very easy to use and you can also write routines while mapping the fields. You can also use IDOCs for importing data from Legacy system.
If you want to write a report then you can use BAPI_BUSPROCESSND_CREATEMULTI. Please refer to the documentation of this BAPI. This BAPI internally calls CRM_ORDER_MAINTAIN. Do not forget to call BAPI_BUSPROCESSND_SAVE to commit your data.
Regards,
Sandeep

Best Practice For SAP CRM Case Management

Hi,
Could someone please point to best practices for CRM Case Management. I have lokked all over and I found all the best practices except for case management.
Your assistance will be appreciated.
Martin

Hi Martin,
I was just working on case management and there is no best practice documentation but the following link was most helpful.
http://help.sap.com/saphelp_nw04/helpdata/en/5c/5d79287a9afc47a62e5197b582cc97/frameset.htm
Let me know if you need further assistance.

What is the Best way to connect CRM Case Management with EP-KM?

Hi Gurus,
We will implement a Case Management in CRM 7.0 EHP2 and EP 7.31 with KM.
The Client needs Clasifications and Search of the documents in Case Management, the number of documents could be 1,000, 000 aprox...
I thing are 2 options :
1) The documents are stored in CRM Repositories, and KM access him, (I know this is posible using WebDAV repositories), but I do not know if this could affects in some way the process in Case Management. And if CRM repositories can store the huge volume of documents.
2) The documents are stored in KM Repositories, and CRM access him.
     -¿Is this posible?.
     -¿CRM can access the documents without problem?
     -How can store the documents to KM on line from CRM Case Management?
What is the best solution?.
Please Help.
Best regards.

Hello quinstar,
It sounds like you would like to use either your Personal HotSpot to AirPrint from your MacBook Pro or use an Airport to do so without internet access to the home. According to the following Featured Discussion you very well may be able to use AirPrint with Personal HotSpot:
HT4356 Can I use personal hotspot as wifi to connect printer?
https://discussions.apple.com/thread/4007254
Also, the Airport products to not need an active internet connection to set up a home Wi-Fi connection so that is another option as well.
Thank you for using Apple Support Communities.
Take care,
Sterling

CRM Content Management and KM

Hello Everyone,
We are looking to roll out portal integration to our CRM system using the PC-UI iViews. The customer is wanting to utilize the Content Management functionality within the PC-UI/CRM application.
What I am interested in is configuring CRM to STORE the documents from the PC-UI into the KM Repository. There is documentation that describes how to setup a KM WebDAV Repository to view documents stored in CRM through KM. We want to do the opposite and store the CRM documents directly in KM.
My hypothesis is that there is WebDAV support in both products and I 'should' be able to configure CRM to look at KM as 'just an other WebDAV' repository (a'la Content Server)
Ideas? Confusion?

Hi Robetro and Craig,
Can you please let me know if you have found a solution for this.
I have a similar requirement wherein I need to store CRM Content Management documents in KM.
Thanks in advance.
Regards.,
Vivek

Vista: use the windows program manager to execute operating system commands

attempting to run forms 6 on vista... the forms app attempts a call sqlplus using the host builtin to populate some tables before calling the report.
in windows vista i get a message box indicating "use the windows program manager to execute operating system commands".
is this windwos vista message? would this have to do with permissions?
any insight most appreciated and thanks in advance.

I don't know about the HOST-problem, but..
the forms app attempts a call sqlplus using the host builtin to populate some tables before calling the report.What about putting the logic from the SQL*Plus-scripts into a database-procedure and call that instead. I think,, with the current approach you will get problems at least when you have to migrate to Web (e.g. Forms 10g).

CRM Program Manager opportunity (FTE)

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