Crystal Report can't access db in enterprise XI

Question

Post Author: rgarabedian
CA Forum: Administration
Product:                    Business Objects EnterpriseVersion:                      XIPatches Applied:        SP3Operating System(s): Red Hat Linux Enterprise 4Database(s):                  PostgreSQL My company is new to BO. We just purchased Enterprise XI and are in the process of project planning. In order to get reporting up and running as quickly as possible, we decided to release a phase I deployment that will include publishing our existing crystal reports (rpt's) to Enterprise. I'm able to publish the rpt files directly to the CMC from within Crystal Reports. When I view all the objects in the CMC, I can see the reports. However, when I try to run the reports I get this error (taken from  boe_crystalras logfile):ErrorLog 2008  2  6  3:00:56.523 1244 712 (../cdtsagent.cpp:3191): CDTSagent::doOneRequest reqId=103: CSResultException thrown.   ErrorSrc:"CRPE" FileName:"../reporthandler.cpp" LineNum:19034 ErrorCode:536 ErrorMsg:"Cannot logon with the custom database information specified in the InfoStore.  This is a configuration problem. Please contact your system administrator." DetailedErrorMsg:""  So something is wrong the database information - I'm just not sure what. My report works when run through Crystal Reports. I have a little test script that validates the ODBC channel on the linux side. I downloaded it from someplace - its called: odbctest.sh. Using that script, I can execute queries against the database, from the Linux server, with the DSN the report is based on.I've also tried various iterations of explicitly setting the database connection properties in the CMC via the process => database tab. Not matter what I enter there, I get the following error when trying to preview:Error
The database logon information for this report is either incomplete or incorrect. I'm not quite sure where to go from here to continue troubleshooting. Can someone give me a nudge?Thanks in advance ...

Answer 1

Post Author: JohnHolding
CA Forum: Administration
First of all your report must be able to run on the server, as well as the PC you created it on.  So the first thing to do is instal crystal developer (or whatever you used to create the report) on the server and see if you can run your report.  If not you will need to set up the same connection (same name too) on the server as you use on your PC to create the report.  Then try again and it should work.
Next in the CMC in the Web browser, go to objects and find your file.  Click on it to open up its properties and then select the Process Tab and then Database.  Then you can fill in the password for your connection.  At the bottom click on the lower radial button to "Use Same Database Logon"
This is a pain, and needs doing everytime you change and resave the report.
Let me know how you get on.
John