Crystal Report Server XI, adding a custom variable destination

Hello and thanks for any help on this.
I am relatively new to CR Server and have a need to create and use a custom variable in a scheduled report. Basically I want to place this variable in the report destination email body.
It looks like there are some pre-built variables to choose from like:
%SI_STARTTIME%
%SI_USERFULLNAME%
Is it possible to create new variables and use them on the report destination section?
Thanks again,
Eric

You may visit this URL for reference:
http://devlibrary.businessobjects.com/BusinessObjectsXIR2SP2/en/devsuite.htm
Go to BusinessObjects Enterprise SDK >> Java developer guide>> Viewing Reports and Documents using URLs
Thanks

Similar Messages

Crystal Reports with BEx Query using Custom Exit Variable

Hi,
We have BW BEx Query using Customer User Exit variable to derive the Fiscal Week for Last Year (called it VAR2) based on another user input variable Current Fiscal Week (called it VAR1).
VAR2 is derived from VAR1 in CMOD via some codings and thus it DOES NOT have the "Variable is Ready for Input" flag ticked in the BEx. VAR1 is user input variable, so it has "Variable is Ready for Input" flag ticked in the BEx.
When we create a Crystal Reports with the BEx Query using variable VAR2, and when we run it we got an error message saying "Failed to execute query; '[]<java.lang.UnsupportedOperationException: No Selection State Support!ZP_MI_LYPUBWEEK>'. Redesign your query or contact the data source maintainer to solve the problem". (note: ZP_MI_LYPUBWEEK is VAR2 in this case).
Could anyone please assist? Surely, CR supports BEx customer user exit variables like the above, right?. I also refer to the forum below as it seems to have a similar issue (except mine with an error message), but it does not provide a solution in it.
Crystal Reports with BEx Query using Custom Exit Variable
Thanks,
Andy

Hi Vibhav,
We have the SAP Crystal Reports for Enterprise XI4.0 Version 14.0.0. Not sure if SP0 or other SP, got to check with Basis Team later.
We tried that "mandatory" option and did not work either.
Anyway, SAP has now come back again saying it is something they will fix it in next release/version. We got a phone call from them and a reply below to our OSS.
23.08.2011 - 08:20:49 CET - Info for Customer by SAP
I have raised this issue on the Idea#s Place as an enhancement request
on the below link:
https://cw.sdn.sap.com/cw/ideas/5586
This ER contains the information of including the customer exit
variables in the report without checking the #input for ready# option.
This ER can be considered for being implemented in the future
versions. You can refer to SAP Note: 1515837 - How To: Enhancement
Request Process - "Idea Place" for more information regarding the Idea
Place.
Cheers,
Andy

Crystal Reports Server 2008 V1, RedHat Enterprise Linux, MySQL, ODBC

Iu2019m confused about connecting to an ODBC source from a report within CMC. Iu2019m a Unix guy; I donu2019t know much about Crystal reports, but Iu2019m working with a Crystal guy to get this thing working.
 
First, background: I have installed Crystal Reports Server 2008 V1 in RedHat Enterprise Linux (5.4), and itu2019s running just fine! Iu2019m using the included Tomcat application server, but Iu2019m storing CMS and Audit data our local running copy of MySQL (5.1.42). The RHEL install is native 32-bit (the only way I could get it to work), Crystal is storing and retrieving data from MySQL, The Central Management Console is responding to port 8080 over Tomcat, Iu2019m able to log in and see stuff, and so far, life is good.
 
Now, where Iu2019m stuck: the data weu2019re trying to build reports from also resides in this local Linux / MySQL install, and connecting to it from a report within CMC is where Iu2019m lost.
 
First, I successfully installed the unixODBC and MyODBC drivers in Linux. Iu2019m able to connect to MySQL successfully using the isql utility. Here are my conf files:
 
<pre class="jive-pre"><code class="jive-code jive-java">/etc/odbc.ini
[DSN_NAME]
Driver = MySQL ODBC 5.1 Driver
DATABASE = project_web_prod
DESCRIPTION = Project Description
UID = username
PWD = password
SOCKET = /var/lib/mysql/mysql.sock
/etc/odbcinst.ini
[MySQL ODBC 5.1 Driver]
Driver = /usr/lib/libmyodbc5.so
UsageCount = 1
</code></pre>
 
Again, this all works with isql (Iu2019ve even used both a socket connection, and port 3306, in odbc.ini).
 
Now, our Crystal guy uploads a report into the CMC. I go to Folders -> <Project Folder>, right-click the report I want to test, click Database Configuration, and check the option Use custom database login information specified here. I select database driver ODBC from the dropdown, and type in the server, database, username, and password info. However, when I try to run the report, it fails to connect.
 
So, stupid question, can Crystalu2019s CMC use the system ODBC configuration options? (The ones stored in /etc). Because I saw an odbc.ini file in ~crystalinstalldir/bobje/. I edited it to match the contents of my /etc/odbc[inst].ini files, but to no avail. I saw that Crystal has itu2019s own ODBC engine, but it doesnu2019t support MyODBC driver, does it? I even tried hacking env.sh to use the system unixODBC library instead of the included one, but no luck.
 
So, in short, my question: how do I simply get reports in CMC to connect to a MySQL data source (using ODBC)?
 
Thanks so much! An answer to this question will save my day!
 

Thank you, Efstratios, for the helpful reply!
So, I followed the directions in the PDF file you attached, and everything went smoothly. However, Iu2019m still not able to connect to ODBC within CMC.
Hereu2019s what I did:
<ul style="list-style-type:disc">
<li>Copied the unixODBC libraries over to <installdir>/bobje/enterprise120/linux_x86/odbc/lib</li>
<li>Removed MySQL ODBC connector 5.1, installed MySQL ODBC connector 3.51.</li>
<li>Edited <installdir>/bobje/defaultodbc.ini, added my DSN and MySQL library info as per the instructions (I have both an odbc.ini, and defaultodbc.ini, identical files, just to be safe)</li>
<li>Tested the connection using these libraries, this odbc.ini, and isql. Worked just fine</li>
</ul>
So, my problem seems to be in getting the CMC to actually use my ODBC setup!
Any other hints / things I could try?
When I right-click a report, and go to “Database Configuration,” which connection options should I use for the report? Iu2019ve tried both “Use original database logon information from the report,” and “Use custom database logon information specified here” (using the ODBC option from the drop-down menu). Either way, if I enter in the database, username, password, and then try to run the report (“Run Now”), I get this message in the History: “Failed - Information is needed before this report can be processed.”
Is there another place I could get a more helpful error message? Or is there, perhaps, another way I could test database connectivity from within CMC? I wish there were at least a “Test Database Connection” optionu2026 :P
Thanks so much for your help!

Linux - Oracle - Crystal Report Server XI : Error in File Report1: Failed to load database information.

I am using Crystal Reports Server XI on Linux Server with Oracle Server 10g.
I did install Oracle Client on Report Server and config Oracle SID in tnsnames.ora also. It works well with tnsping command. Then, I published a report which was created in Crystal Reports developer on this server.
When I preview the report on Report Server. I got the following error message:
Error in File Report1: Failed to load database information.
Try to fix the problem I ran web Central Management Console -> Objects ->Report1->Process -> Database and set there the following parameters:
Database driver: Oracle
Server: servers_host_name
Database: (tried both ORACLE_SID and tns_name)
User: oracle_user_name
Password: oracle_pw
It still got the same problem.
I will appreciate any help.
Tham.

I was having a similar problem in Crystal Reports Server 2008 v1, and had to install the full client to resolve it, which I didn't like. I poked around some, and was able to get the Instant Client working with a few minor changes. Note that I tried it only with the 32-bit Instant Client even though I was on a 64-bit system because that was what SAP recommended when I talked to them.
The changes I had to do was initialize the Oracle environment variables (the instant client doesn't have a script to do this for you) and to create a soft-link which is included in the full client, but not in the instant client.
To setup the environment variables I created a file called env.sh and put it in /opt/crystal/bobje/setup/oracle/, where /opt/crystal was my install path. This ensured that it got called by the /opt/crystal/bobje/setup/env.sh script which runs as part of the System init scripts to initialize the environment. The following is what I put in my file (again for the 32-bit 11g R2 instant client):
     export ORACLE_SID=summitdb
     export ORACLE_HOME='/usr/lib/oracle/11.2/client'
     export ORACLE_BASE='/usr/lib/oracle/'
     export TNS_ADMIN='/usr/lib/oracle/11.2/client/network/admin'
     export PATH="$:/usr/lib/oracle/11.2/client/bin"
     export LD_LIBRARY_PATH="$$/usr/lib/oracle/11.2/client/lib"
After that, I created the missing soft link using this command:
     ln -s "$/lib/libclntsh.so.11.1" "$/lib/libclntsh.so.10.1"
Once I had done those two things, and restarted the service using the /etc/init.d script, it worked fine.

Please help with my crystal reports server 2008 trial setup

Firstly, if this is in the wrong section feel free to move it. I find this forum is to big to find the information i need, in fact trying to find anything i need on this website is almost impossible. So far not impressed with SAP at all! we download a trial and when we have problems nobody can support us and we have to post in the forums for answers, which i find disgracefull to be honest. So this post is my last attempt of finding the answers to my problems or we are going to forget crystal reports server for good! I was also told that if i wanted help setting this up then i would have to pay, thats not how things usually go when we download a trial of any software!
Anyway, rant over!!
Right, we have windows server 2008 and have installed crystal reports server 2008. So far all i have managed to get working is the reports themselves which run and schedule fine. The dashboard and business views are so confusing i just dont get it at all, the manuals dont help either becuase they are rubbish basically. But my first problem is trying to get windows AD authentication working! easier said than done. I have spent 4 days trying to get it working but nothing is happening. this is what i have done so far
Set up all the options in the CMC to enable AD authentication, mapped a few groups one of which i am a member of.
Then i setup the krb5.ini file like below (removed my server name and domain name)
[libdefaults]
    default_realm = DOMAIN.CO.UK
    dns_lookup_kdc = true
    dns_lookup_realm = true
    udp_preference_limit = 1
[realms]
DOMAIN.CO.UK = {
    kdc = DC.CO.UK
    default_domain = DOMAIN.CO.UK
i also have that other file bscLogin which looks like this...
com.businessobjects.security.jgss.initiate {
com.sun.security.auth.module.Krb5LoginModule required;
The server inteligence agent has been set to use the same username as i specified in the CMC which is also the service principal name and the administartion name
i have set the web config file to use SecWINAD as default, i have also set it to give the option of enterprise, win ad etc in a drop down list
i have gone round in circles for days following the instructions, and nothing is happening
Also i dont see any usernames within the groups i have mapped , am i supposed to see any? am i supposed to add them manually?? if so, whats the point in that?
So now everytime i try to log in i get this error message
Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again. If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again. (FWM 00006)
There is also another error message i get, which isnt coming up right now but it says somthing along the lines of could not authenticate at this time (FWM 00005)
i fail to see what im doing wrong. I shoudl also point out that the username i am using for everything is our own network admin password!
any ideas on things to check before we give up with this all together?

Hi Roberto,
With the changes when SAP took over BusinessObjects the support packaging also changed. It's the way it is now but we are moving to and giving as much options as we can. SAP works on the Self Serve practice. the info is available but you have to find it, which is another thing we are working on to improve for BOE/CRS.
Best place to start is in the CMS link off the start menu, You'll find the Admin Guide and Setup/Configuration Guides. You can also find all of the latest info and updates to those guides from help.sap.com then click on the SAP BusinessObjects tab along the top and then on the left click on All Products and then filter on your version.
Once the Firewalls and Domains and your CRS Server is added to the Trusted Domains and ports opened to allow CRS to talk to the DNS Server CRS will begin to load all of the users into it's User Mappings. You still have to add each user or Group of Users but they will be available. Documents does describe how to....
Once you have the Admin Guide search on Security and it explains in details how to set up and which ports need to be opened etc.
Thank you
Don

Invalid Key code Error while installing crystal report server 11

While installing crystal report server 11,i am facing an erro which says Invalid Key code Error.I had raised this issue to SAP customer support and attaching the conversation that we had.PLEASE HELP me to resolve the issue.
MAILS--Dear Mohit,
Thanks for the patience.
We have received the below update from the Licensing Team.
You received your permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
You did not purchase these licenses for Crystal Reports Server, but purchased it for Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but you elected to use version XI instead and received key .
You would need to enroll the licenses in maintenance if you want to upgrade them.
In case of any queries please create a ticket via the Service Market Place.
Regards,
Jessy
Customer Interaction Center
SAP Active Global Support
Hello Jessy,
The customer received their permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
They did not purchase these licenses for Crystal Reports Server, they purchased Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but they elected to use version XI instead and they received key .
They cannot decide to upgrade now - they must enrol these licenses in maintenance if they want to upgrade them.
Kind regards,
Rosemary
From: BOSAPASIA
Sent: 29 September 2009 05:49
To: Savage, Rosemary
Subject: FW: Crystal Reports Server Installation Issue
Importance: High
HI Rose ,
Need your assistance on the below issue.
Customer purchased Crystal Report Server XI R2 in 2005. When he is trying to install it now, he is getting an Invalid Key code Error.
He has provided us the Scanned copies of the Key code and the registration number.Can you please help and check if he can be provided with a Keycode.
Regards,
Jessy
CIC Team Lead
Customer Interaction Center
Global Support Centre India
SAP Labs India Pvt Ltd
Hi,
Providing you with the required details to proceed further
Registration Number-
Registration Email Address-taxmantra.support
And also please find attached the scanned copy of the Registration key we got for the Crystal report server.
Dear Mohitk,
Thank you for your information.
I checked with the concerned colleague and received the below update:
Please check from where you got this key code. If from a paper, please scan it to us. Please let them track to the original paper or email.
If you have registered the key code, please provide us the registration number or registration email address so that we will try to check for you.
If you did not register before, as the promotion is over so the key code could not be replaced.
I request you to kindly check the same at your end and revert with the details.
Moreover, there are two ways for Crystal Report customer to get support.
One is customer with bundled product such like BOE and under maintenance. These customers will have an S-user ID and password to log a case in service market place via http://service.sap.com/message
A learning map was provided, listed on left column.
The other is customer with only Crystal report product, the support is via SDN.
http://service.sap.com =>Crystal Reports and Xcelsius Support=>Crystal Reports and Xcelsius Forums
Customers can first check whether other customer has got the same issue and find the reply from our engineers.
You may also post your own thread for support.
Anything else I could help, please do not hesitate to contact again.
Hi,
I am providing you with the details required to resolve the issue related to Crystal report installation,for reference of the issue please refer the mail below.
Please find attached the Scanned Document containing the details as per the details required by you.
Hope to see a quick resolution for the issue.
Dear Mohit,
Thank you for your e-mail.
As discussed, I understand that youu2019ve procured Crystal Reports Server 11 in 2006. However youu2019re facing issues with key codes while reinstalling the same. We request you to kindly provide us with below details for further assistance.
Your customer number:
Your customer name and address:
Purchase order number:
Any other products purchased along with Crystal Reports Server 11
Any S-User Id:
Any old case ID:
Please feel free to contact us if any further queries.
Hi,
I am raising this concern on behalf on Taxmantra project (Tata Consultancy Services noida).
We have bought licensed Crystal Reports Server 11 near by 2006.We are trying to install the crystal server but while installing ,we have encountered with an error message that:-
"The product key code you have entered is incorrect"
We are facing the same issue in 2006,I am attaching with this email the conversations that was held in 2006 to get the correct key code.
Please help us to resolve the issue as early as possible.
My contact number:
If you need any further information do let me know

Ajit,
By design, the product is not able to be installed under the superuser account.
1. Create a new user and specify a home directory for the user without a quota set.
2. Copy or move the installation files to a directory that the new user can read. I suggest you move the installation files directly into the new user's home directory.
3. Logon as the new user (or su - newuser)
4. run the installation shell script using that new user's account.
NOTE: Ensure the system meets the requirements from the supported platforms documents.
.Tony

Problems with parameter button in Crystal Report Server 2008

Dear all,
I have problems with parameter button in Crystal Report Server 2008.
when I created some parameters and groups in Crystal Report 2008, they showed both parameters in 'Parameter button' and group in 'Group button' on the left, so I can choose or type without clicking 'Refresh button' But when I added it to Crystal Report Server 2008 and I click parameter button , it doesn't show any parameter. Only click refresh button to choose them. On the other hand, for 'Group Tree' is ok. When go to Default Setting-> Parameter, all parameters are in 'Unused parameter' First time I think I had problems with my installation, but when I reinstalled it again, it was like before.
Could any one help me with this?
I appreciate looking forward to your reply
Ketya

Try posting your questionin the correct forum, this is for SAP Business One, not Crystal reports Server

How to hide Group Tree in Crystal Report Server.

Hi all visitors
i have created one crystal report and my report use group to summary the amount of each day.
after i use group to summary, i used text box cover the group. so my group can't click anything.
After that i upload my report to crystal report server, when i viewed my report and when i click on Group Tree, it will show the list of group (group date in crystal report) and it also can click. I don't want to show the Group Tree in Crystal Report Server.
Anybody know how to hide group tree in crystal report server?
Best Regards,

Are you talking custom application, or infoview? If it is custom app, you would have to look at the setToolPanelViewType method. if its infoview, no direct way to change this that i know of.

Viewing Crystal Report Server reports in web application

I would like to create a .net web application (Visual Studio 2005) to connect to a Crystal Reports Server (XI R2), retrieve a list of reports and then view the reports in crystalreportviewer embedded in the app. Since the BusinessObjects XI .Net Providers does not include crystalreportviewer, it looks like I will need to use Crystal Reports .NET for VisualStudio runtime.
1) Even though the third party would have a licensed Crystal Reports Server would they need an additional license for the use of crystalreportviewer provided in the Crystal Reports .Net runtime?
2) Is there another option for using crystalreportviewer without installing the entire crystal reports .net runtime? The reports will not be modified in any way, they will just be viewed in a web app. I have previously used OpenDocument to view the reports, but that is not an option in this case.
Thanks,
Coleen

Hey koko1313,
I understand that you are looking for the crystalreportviewer control.
You can get the viewer by installing the sdk from the CRS XIR2 installation disc.
Insert disc,
do a custom install,
Unselect all components and select 'businessobjects enterprise .net sdk' from under Client components and finish the installation.
The above steps should update the viewer on you dev box.
Note that sdk should be installed the similiar way on any machine where you deploy the app. No need for sdk if you are deploying to a box with CRServer XIR2 installed.
I do not know anything regarding the licensing question for third party, but cr.net sdk custom app a separate license need to be purchased by third party.Sorry!
cheers!!!
DDCRDev

Multi Pass in Crystal reports server XI R2

Hi,
Ex:
I have a crystal report which takes country as input parameter. Each country has one responsible person.
US--- A person
UK---B person
INDIA ---C person
I need to run this report with these three paramters(may increase infuture) and send the exported report to A,B and C as an mail attachment through crystal reports server XI R2.
I am using Crystal reports designer XI R2 , Crystal reports server XI R2.
How could I achieve this in crystal reports server.
Thanks,
Vijay Kanth

Vijay,
These are the step I use... (after the report has been loaded into CRS)
1) Open CRS and enter through InfoView.
2) Locate the newly loaded report in the folder tree.
3) Choose Schedule
4) Set all of the necessary values to get the 1st iteration of the report to run as required...
5) Click the Schedule button in the bottom right corner of the scheduling screen.
6) Find the report in the folder tree again...
7) You'll notice that a History option has been added below the report name... Click it.
8) You'll now see the schedule you created in steps 1- 5... Choose Reschedule
9) Make sure the Create new schedule from existing schedule radio button is selected (this should be the default).
10) Make the necessary modifications to to the destination and report parameters and again choose Schedule button in the bottom right corner of the scheduling screen.
Repeat steps 6 - 10 until you have all necessary schedules completed.
HTH,
Jason

Crystal Reports Server XI upgrade to Crystal Reports Server 2008

I have downloaded the Crystal Reports Server 2008 upgrade from the portal. Questions:
The "Upgrading Your Crystal Reports Server Delpoyment from XI or XI Relase 2 to Crystal Rpeorts Server 2008" (simple install) documentation mentions that the installer should recognize my installation and prompt to upgrade. Instead, the first prompt that I get is for a license key. Is this normal, or should the application be seeing my existing install?
If I do indeed need a 2008 license key, how do I obtain one? It will not accept may CRXI Server keys, and I cannot see anyplace to download the new keys.
Any help would be appreciated.
Jeff

Hi,
I think you can request for new keys:
For a new key:
Request key codes for new orders via SAP Marketplace (SMP), will receive a download letter on new purchases providing them with their SMP login credentials. Using these credentials you can login and click in the "Keys & Requests" tab > Request a License key.
If your Key code does not work
You need create a customer message https://websmp107.sap-ag.de/message using component XX-SER-LIKEY-BOJ.
Regards,
Deepti Bajpai

Crystal reports server 2008 VI questions

I aplogixze if I am asking many questions in the same thread. If so please let me know. and I'll create seperate threads.
Questions with Crystal reports server 2008 VI
1. In my current VS2005 web application with CR 2008 developer I have done the following :
a. When the user selects a report it prompts for the database that is needs to connect. User could select Test or Live database
b. I could hide the export button for each report
c. Add the same report twice to the same folder under diffrent report descriptions
Could I do the same with Crystal reports server 2008 VI?
2. I have added a report that connects to the SQL server and also I set up the required ODBC for the report on the server. I could run the report without any issue.
When I add the same report to another folder in CMC or add a new report that uses the same connection, and try to run it, I get the following error.
I did set location and verify database in Crystal designer many times and added the report into CMC, but still it gives me the error.
However the first report that I added still works fine. For some reports it shows the parameter screen and when I enter them and click OK it gives the same error. I checked the logon information and they are correct. Reports work fine in Crystal designer.
error message:
"The database logon information for this report is either incomplete or incorrect"

I assume that you have built your reports with the CR Designer 2008 V1. Try to open the affected report in the CR Designer and select Database->VErify database and save it back into the repository. Does it work?
Regards,
Stratos

Crystal Reports Server 2008 - RAS API ReportAppSession.initialize() fail

Hi,
We have a servlet (running on Websphere 6.1 container) trying to connect to Crystal Reports Server 2008 using RAS Java API to open unmanaged reports.
It fails at the very beginning of ReportAppSession.initialize() with error message:
com.crystaldecisions.sdk.occa.report.lib.ReportSDKServerException: Unable to connect to the server: HQ-ROSIE03. - Connection refused: connect-- Error code:-2147217387 Error code name:connectServer
HQ-ROSIE03 is the server name hosting CRS 2008. I try to pass in either HQ-ROSIE03 or HQ-ROSIE03:1566 to setReportAppServer(), but no help.
On CRS2008, I checked from Central Management Console that all servers are up and running. I also add "-ipport 1566" to the commandline of ReportApplicationServer from CMC. It does not help either.
Would you please tell me what might cause the problem based on the error code and message? Thank you.
Here is the code.
        try
          ReportAppSession reportAppSession = new ReportAppSession();
          reportAppSession.createService(
          "com.crystaldecisions.sdk.occa.report.application.ReportClientDocument");
          //HQ-ROSIE03 is the server name that hosts Crystal Reports Server 2008.
          //I tried to pass in the port number, i.e "HQ-ROSIE03:1566". But it got the same exception.
          reportAppSession.setReportAppServer("HQ-ROSIE03");
          // This is where the exception is thrown.
          reportAppSession.initialize();
          ReportClientDocument lo_ReportClientDoc = new ReportClientDocument();
          lo_ReportClientDoc.setReportAppServer(reportAppSession.getReportAppServer());
          lo_ReportClientDoc.open(asReportName,OpenReportOptions._openAsReadOnly);
          ReportServerControl control = new ReportServerControl();
          control.setReportSource(lo_ReportClientDoc.getReportSource());
        catch(Exception exc)
            System.out.println( exc);
Edited by: Lijing Lin on Mar 27, 2009 12:39 AM

There is a typo when adding -ipport 1566 to the RAS server command from CMC.
It is now resolved.

Crystal Reports Server 2008 - Jobserver fails!

Hi,
I've just installed Crystal Reports Server 2008 V1. With the server specs listed below:
ESX VMWare Server
OS: Windows Server 2003
RAM: 4GB
DISK: 20GB FREE
I've since started scheduling reports and setting up of the user profiles/access levels.
The scheduling of reports worked fine for the first 2-3 days. After that, it seems as though the job server just dies/stops scheduling. Any other instances that are run manually will be stucked with the status "Pending".
Only after rebooting the Jobserver, will the 'stuck' jobs be processed. This is getting kind of irritating and unacceptable. Anyone has any solutions to this issue that i am facing ?.
Really appreciate any help!
Also, my event log shows a couple of errors and warnings which i will add below:
Event Type:     Error
Event Source:     BusinessObjects_JobServer
Event Category:     Scheduling
Event ID:     45388
Date:          16/12/2009
Time:          2:45:31 PM
User:          N/A
Computer:     XXXCRS01
Description:
Subprocess (Job Server Child) could not be started. Reason: Couldn't get IJob interface or writing IAudit: Pipe exception. Reason: jobserverchild (procreport, 0, Timeout waiting for Child [5724] to register ([120]seconds).
Event Type:     Warning
Event Source:     BusinessObjects_CMS
Event Category:     General
Event ID:     33017
Date:          16/12/2009
Time:          2:44:58 PM
User:          N/A
Computer:     XXXCRS01
Description:
Unable to contact server XXXCRS01.WebApplicationContainerServer on machine XXXCRS01 to perform status notification. Please check the server's system log for errors.
Edited by: Tan Ivan on Dec 16, 2009 8:28 AM
Edited by: Tan Ivan on Dec 16, 2009 8:30 AM

Hardware resources were NEVER an issue. We have quad core boxes with 2 processors, no other reporting requests just sitting idle and we see this. We now installed SP3 for XI 3.1 and still occasionally seeing it. RAM
We found that if the CMS or the Job server are restarted (we tested this with CR, Webi, Deski) all use the same code to process jobs so it makes sense.
SAP told me to add the -type outproc on ALL job servers. I tried this, I haven't had pending jobs yet on XI 3.1, but doesn't mean it doesn't happen anymore. We only randomly saw this due to our activity on the boxes.
It's one main pressing point for us to move to XI 3.1 Sp3.
By adding this switch we were told it won't re-use any jobserverchild.exe's. It will only create and close new ones used for the request.
We saw our pre-spawned go way down, so it looks like it doesn't pre-spawn any after putting this switch in the command line of the job server.
I still have a case open on this issue. I am waiting for it to appear it's head.
We noticed that it wasn't just Crystal, but all jobs pended. So I suspect what's happening is that something is losing connectivity, yet when I looked at the DB - it was saying active and running just like what we were seeing.
If we restart the CMS OR the job servers, either way they worked after that. I didn't have to do both so that seems like something is losing connectivity to the CMS.
One might say the one point of failure might be the CMS...since all other job servers are having issues. However, all on demand jobs were running fine, even against samples.
So it's a weird issue. I traced as well and no one at SAP could see anything. As soon as I restarted the problem went away so hard to trace unless I let it trace for days.
Edited by: Mike Kostuch on Oct 26, 2010 9:02 PM

Crystal Reports Server 2008 - Cant run Oracle Reports

Hey All
I have setup Crystal Reports Server 2008 on Microsoft Windows Server 2003 SP2. Oracle 9 is currenlty installed on the server and the TNSNAMES.ORA file has been configured so that it points to the correct server. The ODBC connection has been setup on the Server, I have tested the connection on the server and it works fine.
CMC is running fine, we currenlty can get SQL reports to work in it no problem. However I cannot get a Crystal Report created in Crystal Reports 2008, that is connecting to an ORACLE database to work.
When I add the report to the server, and try to view it on run it, I get the following error:
"Error in File ~tmp1d6c5ecca060440.rpt: Unable to connect: incorrect log on parameters"
I have tried playing around with the Database Configuration in CMC I get the same issue. I have also checked all the Servers in CMC and they are Enabled and running.
I dont know what else to do? Is there something that I am missing?
Your assistance is greatly appreciated.

Ok Guys, I figured out the issue.
I tried running the query sqlplus myuser/mypassword@mydb in CMD. Where myuser=USERNAME mypassword=PASSWORD and MYDB=Database Server.
It was giving me an error, SQLPLUS not recognised.
Oracle 9 was installed. I checked and Oracle 9 does not have SQL PLus. So I installed Oracle 10.
I then added the TNSNAMES.ora file in the right location where I installed it.
Re configured the ODBC connections with the new driver, tested and worked fine
I then tried running the sqlplus myuser/mypassword@mydb in CMD - it worked and connected fine.
I then rebooted the server - logged back in. I then logged back into the CMC, and ran a Crystal report connecting to an ORACLE database and it worked!
Hope this helps anyone else out having a similar issue.

Crystal Report Server XI, adding a custom variable destination

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