Crystal Report Viewer and Windows Vista

Question

Hi,
We are using RDC methodology for launching the crystal reports in the web using ASP.
The web server operating system is Windows 2003, Crystal Reports XI is installed in it.  Report is not launching in only one client machine.  For all the other client machines reports are launching perfectly.  The problem is blank white activex control is displayed.  I tried to register the crystal reports viewer (ActiveXViewer.cab available in the crystal installation folder) deliverables in the client machine but after installing the deliverables same problem persists.
When I click on the Crystal Report viewer Internet Explorer Exception occurs
The following add-on was running when this problem occurred:
Add-on Name:      CRViewer.dll
Company Name:      (Not verified)Business objects
Description:                           Crystal Report Viewer
Two buttons
Advanced... and Continue are shown but when we click on the button IE crashes
The client machine operating system is u201CWindows Vistau201D service pack 2
Internet Explorer 7 version is installed in it.
In the client machine event viewer log the following details are available.
Log Name:      Application
Source:        Application Error
Date:          10/29/2010 9:18:35 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      BillVista.toyalloc.local
Description:
Faulting application iexplore.exe, version 7.0.6002.18005, time stamp 0x49e01e78, faulting module CRViewer.dll, version 11.0.0.893, time stamp 0x41b6ac85, exception code 0xc0000005, fault offset 0x0001f8e7, process id 0x210, application start time 0x01cb7773d2b1c584.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-10-29T14:18:35.000Z" />
    <EventRecordID>98684</EventRecordID>
    <Channel>Application</Channel>
    <Computer>BillVista.toyalloc.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>iexplore.exe</Data>
    <Data>7.0.6002.18005</Data>
    <Data>49e01e78</Data>
    <Data>CRViewer.dll</Data>
    <Data>11.0.0.893</Data>
    <Data>41b6ac85</Data>
    <Data>c0000005</Data>
    <Data>0001f8e7</Data>
    <Data>210</Data>
    <Data>01cb7773d2b1c584</Data>
  </EventData>
</Event>
Could any one help me regarding this.

Answer 1

Hello,
First thing to do is upgrade to [CR XI R2 SP4 full build|https://smpdl.sap-ag.de/~sapidp/012002523100011802732008E/crxir2_sp4_full_build.exe]. Then get up to Service Pack 6 and you should not have problems with Vista.
CR XI R1 will not and has never been tested on that OS.
If you do not want to upgrade though use Process Monitor to watch for Access Denied errors. Also run IE in Compatibility mode.
Likely what is happening is your test PC doesn't have rights to install ActiveX controls.
Thank you
Don