Crystal Reports 2008 - dynamic parameters not returing all data

Question

I am having the same issue with Crystal Reports 2008. Only returning 135 customers in a dynamic paramaters when the list should be 3288.
When I re-create the parameter by using a command instead of relying on Crystal to return the data from the db table Crystal returns only 5"pages" of customers to select from.
I have tried to run the report with this reduced selection & it then crashes.
Any ideas??

Answer 1

This article may help you to increase the number of values in the parameter
KBase Article ID:c2017238
Article refers to: Crystal Reports XI BusinessObjects Enterprise XI
Symptom
For performance reasons, in Crystal Reports XI Release 1 and Release 2 the maximum number of values that are returned for a list of values is set to 1000. If you have a cascading List of Values (for example Country > Region > City), the lowest level (in this case City) will only display a maximum of 1000 values. This means that the higher-level prompts may display far fewer values than you expect. The list of values provides the data for the dynamic parameter list.
How can you modify the maximum number of values available in a dynamic parameter list?
Resolution
To increase the maximum number of values available in a dynamic parameter list, you must add a registry key.
CAUTION     The following resolution involves editing the registry. Using the Registry Editor incorrectly can cause serious problems that may require you to reinstall the Microsoft Windows operating system. Use the Registry Editor at your own risk. For information on how to edit the registry key, view the 'Changing Keys and Values' online Help topic in the Registry Editor (Regedit.exe).
It is strongly recommended that you make a backup copy of the registry files (System.dat and User.dat on Win9x computers) before you edit the registry.
Crystal Reports XI Release 1
1.     Create a registry key HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.0\Crystal Reports\DatabaseOptions\LOV.
NOTE     Alternatively, you can create the registry key HKEY_CURRENT_USER\SOFTWARE\Business Objects\Suite 11.0\Crystal Reports\DatabaseOptions\LOV and that key will override the settings of the HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.0\Crystal Reports\DatabaseOptions\LOV key.
2.     Add a string value "MaxRowsetRecords" and set the value to the maximum number of values that you desire for your report. For example, a value of 2000 will return up to 2000 values in the lowest level of a cascading parameter. NOTE: The value 0 (Unlimited) will not work with BusinessObjects Enterprise XI or Crystal Reports Server XI, you must specify another value.
NOTE     The higher the number of values is, the longer it will take the Enter Values dialog box to populate with values.
3.      After making changes to the registry, restart the affected service or application as required.
Crystal Reports XI Release 2
1.     Create a registry key HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.5\Crystal Reports\DatabaseOptions\LOV.
NOTE     Alternatively, you can create the registry key HKEY_CURRENT_USER\SOFTWARE\Business Objects\Suite 11.5\Crystal Reports\DatabaseOptions\LOV and that key will override the settings of the HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.5\Crystal Reports\DatabaseOptions\LOV key.
2.     Add a string value "MaxRowsetRecords" and set the value to the maximum number of values that you desire for your report. For example, a value of 2000 will return up to 2000 values in the lowest level of a cascading parameter. 
NOTE     The value 0 (Unlimited) will not work with BusinessObjects Enterprise XI or Crystal Reports Server XI, you must specify another value.
3.     After making changes to the registry, restart the affected service or application as required.
Regards,
Raghavendra