Crystal Reports 2011 cannot see Excel 2007 as an export type

I just installed/updated to cr2011.  Installation went fine, and i did not get any problems. I am able to run all my previous reports, and if i makes chamges to a report and save, i do get asked "do you want to save it with the latest report format"
My version is 14.0.2.364RTM
When i click export, i do not see EXCEL 2007 or any other new types, i know are included for cr2011.
Is there anything else i need to download ? cr2011 runtimes ? or remove or configure ?
thanks

Abhilash, thank you.
I have another quick question, and if i need to open a new post i can.
I have CRD by ChristianStevenSoftware, which we use to automate and schedule/deliver our reports.
When i upgraded to cr2011, i was told by CristianSteven software, that i had to select the correct CRYSTAL RUNTIMES.
They have a gui to use for the user to "Chang Crystal Version".  when i used it, i was presented with a dialog box, which
had Crystal Reports 2011(13.xx) as the latest.  I slected this option as i assumed they though 13.xx was correct for 2011( i know 14.xx is what i have installed.
Anyway i did not get an error when upgrading to 13.xx, but when i started CRD, i got an error.
The CRD developer says :-
The install that is in the picture looks like the installation of the crystal reports 2011 applicaton,
not the runtimes. The runtimes should be a seperate installation, please let me know if you
see any installations under add/remove programs that is labeled:
--SAP Crystal Reports runtime engine for .NET Framework 4
That should be the name showing for the 2011 runtimes. If you cannot find it in the add/remove programs, you should be able to download the runtimes from the SAP.Com website.
I do not see SAP Crystal Reports runtime engine for .NET Framework 4
Can i download them from SAP site as he suggests ?
Thanks in advance, John

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    Faulting process id: 0x3f8
    Faulting application start time: 0x01cf6ea5517923e6
    Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: 962a1691-da9a-11e3-acdb-3cd92b08a874
    Faulting application name: crw32.exe, version: 14.0.2.364, time stamp: 0x4de99eaa
    Faulting module name: msxml6.dll, version: 6.30.7601.17514, time stamp: 0x4ce7b8eb
    Exception code: 0xc0000005
    Fault offset: 0x00001fa8
    Faulting process id: 0x1c98
    Faulting application start time: 0x01cf6ea75a5019f4
    Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
    Faulting module path: C:\Windows\System32\msxml6.dll
    Report Id: b100ae23-da9b-11e3-acdb-3cd92b08a874
    If you require any additional information from me please let me know.
    Thanks for reading.
    Regards,
    Don

    Hi Brian,
    Thanks for your help and advise.
    Crystal has been running on the server for some time (over a year) but hasn't been 'managed' until now so am looking at all of the issues at present.
    We haven't seen a pattern when the errors started though.
    Unfortunately the only errors I think relating to CR are the ones in the original post.  There are other errors, particularly to do with printing, but I think that they these are due to the TS sessions which wouldn't run Crystal. See below.
    The print spooler failed to load a plug-in module C:\Windows\system32\spool\DRIVERS\x64\3\tsprint.dll, error code 0xc1. See the event user data for context information.
    I am assuming the users are fine when they view the report then; scrolling through pages.  Yes, I believe so.
    Yes, there are no locally attached printers on the server so the users rely on their remote session sharing the printer.
    Regards,
    Don

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