CS repair with new item replacement

Question

Hi,
We have this scenario and would like to know how we will handle using the repair process.
The customer returns an item for repair, and upon checking, the material cannot be repaired longer.
The material has to be scrapped and a replacement item will have to be send back to the customer.
Our process steps are:
1> Create Repair Order & PGR serviceable material.
2> Service Order created.
3> Scrap material (via MB1a/migo?)
4> Need to prepare new item for replacement.
     *How do we prodcue and PGR the new item?  Can it be done via the Service order? (IW32/IW41)?
          Or should we use PP Order? (to record service cost, parts used, etc..)
5> Ship replacement goods to customer
     *How do we send the replacement item? Can we use the same repair order#?
Please advise on items 4 & 5.

Answer 1

Hi,
Once you create a Service order from Repair order, a repair Item ( assume a line item with item category IRRP ) is created
if you want to scrap the material, then you have to do MB1A with Movement type to cost center
then system will allow you to scrap
Now you have to do TECO in which you will get a message from Service order as Material will be scrapped
Now the stock lies with the Repair order as Sales order stock which is ready to scrap
you have to manually scrap from Repair order using MB1A with movement type 551 E
now you will see material quantity as Scrapped
please follow above steps for scrapping from repair order
thanks
santosh