CS4 not opening. Need help!

Question

I have CS4. My computer crashed and I have a new hard drive, with Maverick 10.9.4. Photoshop won't open. Do I need to de-install CS-4 and re-install the suite? Or is it because I need to get some kind of permission to use it on another computer, even though I paid for it? CS4 was originally installed on my other laptop. The message originally said that "licensing has stopped working." Now there is no message at all.

Answer 1

Important: Perform the solutions below in order. Continue to the next solution only if a previous solution does not resolve the problem. After performing some of these solutions, you are required to reenter licensing data or activate your product. Furthermore, tryout editions of Adobe software are sometimes prevented from starting.
Solution 1: Delete the FlexNet Publisher preferences folder
Quit all Adobe applications.
On your startup disk, locate and delete the following folder:
[hard drive]/Library/Preferences/FlexNet Publisher/
Important: The path above points to the Library folder at the root of your startup disk, not the Library folder in your user home folder.
Important: Apple made the user library folder hidden by default with the 10.7 release. If it's necessary to access these files to perform Adobe-related troubleshooting, use the instructions in the following document make the user library content visible: Access hidden user library files | Mac OS 10.7 Lion
Enter your password if asked to authenticate the folder deletion.
Start your Adobe applications.
Solution 2: Run the License Repair Tool
Close all Adobe applications.
On your startup disk, locate and delete the following folder:
[hard drive]/Library/Application Support/FlexNet Publisher/
Important: The path above points to the Library folder at the root of your startup disk, not the Library folder in your user home folder.
Enter your password if asked to authenticate the folder deletion.
Download the Adobe Licensing Repair Tool.
Run the License Service Update.
Mac OS X 10.7
a. Double-click the LicenseRecovery111.dmg
Note: Leave this window open and proceed to the next step.
b. Double-click your Hard Drive.
c. Double-click Applications.
d. Double-click Utilities.
e. Double-click Terminal.
f. Type “sudo python “
Note: There is a space following “python”. Do not press Return.
g. Drag LicenseRecoveryLauncher.app from the LicenseRecovery111.dmg window onto the Terminal Window and press Return. Note: Make sure that the Terminal window has the command and the path to the APP file. For example: "sudo python /Volumes/LicenseRecovery\ 11.6.1/LicenseRecovery/LicenseRecover.py”
h. Enter your administrator user name and password when prompted and click OK.
i. Follow the onscreen instructions.
Mac OS X 10.5 to 10.6
a. Double-click the LicenseRecovery111.dmg
b. Double-click the LicenseRecoveryLauncher.app.
c. Enter your administrator user name and password when prompted and click OK.
d. Follow the onscreen instructions.
Start your Adobe applications.
Important:The patch applies to CS3 and CS4 products, Acrobat 8, Acrobat 9, Photoshop Elements 6, Photoshop Elements 8, Director, and Adobe Technical Communication Suite. If your issue does not resolve on the first attempt, run the patch again. Enter option 0 when prompted.
Solution 3: Repair disk permissions
Launch the Apple Disk Utility:
/Applications/Utilities/Disk Utility.app
Select your startup disk.
Click Repair Disk Permissions. Note: Repairing disk permissions can take a long time. For more information about using Disk Utility, see the Apple support website.
Start your Adobe applications.
Solution 4: Reset permissions on the FlexNet Publisher licensing service folder
Important: The path listed below points to the Library folder at the root of your startup disk, not the Library folder in your user home folder.
Follow the Permissions instructions in Solution 5 to modify the permissions on the following folder on your startup disk:
/Library/Application Support/FlexNet Publisher/
Solution 5: Reset permissions on the Adobe PCD folder
Important: The path listed below points to the Library folder at the root of your startup disk, not the Library folder in your user home folder.
Follow the instructions below to modify the permissions on the following folder on your startup disk:
/Library/Application Support/Adobe/Adobe PCD/
Permissions instructions
Close all Adobe applications. Follow the directions below to modify permissions to the folder.
Note: This solution requires administrative privileges and credentials.
Mac OS X 10.4
Using Finder, navigate to the folder to modify.
Control-click the folder and choose Get Info.
Expand the Ownership & Permissions section.
Click the Details option to show the various owner and group options.
Verify that you have Read & Write permissions.
Click the lock icon next to the Owner field and choose yourself as the Owner. Type your administrator user name and password when prompted, and click OK.
Change the Owner to System.
Change the Permission to Read & Write for Owner.
Click Apply To Enclosed Items and click OK in the warning dialog box.
Type in your administrator user name and password when prompted and click OK.
Close the Get Info dialog box.
Launch Adobe Acrobat 9 or an Adobe Creative Suite 4 product.
Mac OS X 10.5, 10.6, and 10.7
Using Finder, navigate to the folder to modify.
Control-click the folder and choose Get Info.
Expand the Sharing & Permissions section.
Click the Details option to show the various owner and group options.
Click the lock icon in the lower-right corner. Type in your administrator user name and password when prompted and click OK.
Change your user name to have Read & Write permissions.
Change admin to have Read & Write permissions.
Change Everyone to have Read & Write permissions.
Click the Gear icon and select Apply To Enclosed Item.
Close the Get Info dialog box.
Launch Adobe Acrobat 9 or an Adobe Creative Suite 4 product.
Solution 6: Remove the SQLite journaling file
The journaling file exists only under specific circumstances where a client is accessing the database file with certain options enabled. If the file does not exist, continue to the next solution.
Using Finder, navigate to:
/Library/Application Support/Adobe/Adobe PCD/cache
Important: The path above points to the Library folder at the root of the startup drive, not the Library folder in your user home folder.
If present, delete cache.db-journal.
Launch Adobe Acrobat 9 or an Adobe Creative Suite 4 product.
Solution 7: (Acrobat 9 only) Reinstall on a file system that isn't case-sensitive
Adobe applications are not supported on an OS formatted with a case-sensitive file system. If you attempt to install an Adobe application on a case-sensitive volume, you get an error that the file system is not supported. (Case-sensitive volumes include UFS, HFS+ case sensitive [HFSX] or SMB formatted drive.) Acrobat 9 doesn't display such error messages and allows you to install the application. However, attempting to launch Acrobat 9 results in the error, "Licensing for this product has stopped working (error code 130:9)." Reformat the drive to a file system that isn't case-sensitive.
To check if Mac OS X is formatted with a case-sensitive file system, do the following:
Click the Apple menu and choose About This Mac.
Click More Info.
Under Hardware, select Serial-ATA.
Select the drive that Acrobat 9 is installed on and check the file system in the list. Note if the file system is case sensitive.
Alternatively, use the Disk Utility to check the file system:
Choose Applications > Utilities, and double-click Disk Utility.
Select the disk Acrobat where is installed and check its format.
Solution 8: Reinstall
WARNING! This process requires you to uninstall and reinstall all Adobe CS3 and CS4 software, as well as Acrobat 8 and 9. Administrator privileges are required to install Adobe software. Log in to an administrator account to perform the steps below. See the operating system documentation for additional information.
Important: Before you uninstall the software, make sure that you have the installation media to reinstall it. Replacement media isn’t available for previous versions of Adobe software.
From the Finder, choose Go > Utilities.
Navigate to the folder Adobe Installers.
Double-click the shortcut for your Adobe product.
Follow the onscreen instructions to remove the software.
Repeat steps 3 and 4 for any additional Adobe CS3, CS4, Acrobat 8, or Acrobat 9 products.
Delete the following folders:
[Startup Disk]/Library/Application Support/Adobe/Adobe PCD
[Startup Disk]/Library/Application Support/Adobe/caps
[Startup Disk]/Library/Application Support/Adobe/backup
From the Apple menu, choose Restart, then click the Restart button to confirm.
After the computer restarts, install your Adobe products from the original media.
Launch your Adobe products.
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