CS4 support for AJA Xena...PLEASE!!!!!

Howdy everyone. Is there anyone who might know if Adobe or AJA Xena will ever be supported with CS4 (especially in 64bit Windows) I would think Adobe would be interested in helping AJA resolve its problems with releasing a CS4 operable driver. It's a great capture card and CS4 promises to be a great package. But alas both are losing the game by not providing support between the two great products. I don't know what the hang up is, but CS4 would sell more copies to AJA users if this highly desirable driver existed. Anyone. Anyone.

Talk to the AJA folks.

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Does CS3 support the AJA Xena HS SDI card?

Hi,
I have been doing some research but I'm unsure as to whether the AJA Xena HS SDI card is supported by Premiere CS3. I know its supported by Premiere Pro 2.0.
The HS card is about $800 compared to about $3000 for the 2K and $1500 for the LH card.

Jeron,
Thanks. CS3 is now supported with version 3.x HS drivers. However, there does appear to be some limitations with the HS card even when using the 3.x drivers as noted on their support page...
Quote: "Note: In Adobe Premiere Pro, users must use Adobe's Serial Device Control. Frame accuracy is not claimed by AJA when using this device control."
This appears to be an issue with the HS cards only.

Color support for AJA IO?

I know this has been discussed before, and I've read thru a multitude of threads about it...but, was just curious: Has there been any progress on allowing Color to support the video output to AJA IO through Firewire 800? We've got a working system setup here that works great with FCP for what we need, I'd just really like to be able to use the same video output to preview my work in Color. Thanks.

Y'know, Apple does pretty much what it pleases, and if it wants to throw money at COLOR, that would be their prerogative. But that would be a whole other piece of history, to put such a formerly high-value app into a loss-leader... oh, well... and then pour tons more money into base-level functionality rather than more flashy tricks (aka shiny things)? Where is the business case that favours things like reliability and stability -- when most retail buyers just want a bagful of instant effect plugins and keep shelling out for those? "Now less crash-prone!" would not a make great ad blurb -- but its pretty much the only thing that will keep the pros interested, IF Avid can revive its fortunes. Because, guess how many of those pre-built effects I use? Clue: its a REALLY low number.
At the moment, the whole architecture of the software is built around a PCIe GPU/graphics and AJA/Blackmagic Video I/O hierarchy. I don't know all the north-bridge and south-port Intel processor gack, but my bet is that it would take a start-from-scratch approach to change this. Just the way that FCP and COLOR have wildly divergent strategies for display wrt effects (RTE, anyone-- how would that work in COLOR?)
Firewire for COLOR? There could always be a surprise, but don't expect any miracles. The next priority appears to be integrating REDflow. That would appear to be in the opposite direction from FireWire.
jPo

CS4 support for softkeyboard

I need to use softkeyboard for a flash program developed for windows desktop, and I tried the example given on the following page:
http://help.adobe.com/en_US/as3/dev/WSfffb011ac560372f6bc38fcc12e0166e73b-7fff.html
When I test the movie, it gives me a compiler error:
1119: Access of possibly undefined property needsSoftKeyboard through a reference with static type flash.display:Sprite.
I noticed that this feature is available to flash players 10.2 or higher, so I updated my CS4, but it still didn't work. Does anybody know what is causing the problem?
Many thanks.

Thanks for your suggestion.
Actually, I copy the whole class and save it as a new actionscript file, given the same name as the class. Then in the fla, in the action for the first frame, I write the following:
var ti:TextInput = new TextInput();
Therefore, when the flash is being debugged, it calls the TextInput. It was at this point, I saw the error.

HT204053 I accidentally bought an 15GB iCloud service, and I want a refund of my money. How can I get my money back? I can't find the email adress to ask for it (I live in Chile. Apple doesnt have a Phone support for this area)

I accidentally bought an 15GB iCloud service, and I want a refund of my money. How can I get my money back? I can't find the email adress to ask for it (I live in Chile. Apple doesnt have Phone support for this area)
Please, help me :)

Your best bet would be to try resetting the password to the account that you would like to use via iForgot
Once you log in to that account change the email address to anything, it can even be fake its just a placeholder
After you do that you will be free to change your old email address on your appleID to the new one that is now free to be used as it is no longer attached to the other account.

Support for IE 11

My flex application is not support for IE 11 please suggest me with best solution.

Not sure which forum you are referring to. But considering that CR XI R2 was retired before IE 11 was released, I suspect the information was not correct.
At this time, you'd have to upgrade to CR 2013, SP2, or SAP Crystal Reports, developer version for Microsoft Visual Studio.
E.g.; there are no planned fixes / updates for CR XI R2.
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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How do I contact support for ProDAD Mercalli?

I am evaluating Premiere Pro CS5.5 on Mac OS X & downloaded the demo version of the stablisation plug-in ProDAD Mercalli V2 & was so impressed that I paid $249 for the standalone & plugin versions for Windows & Mac. As it turns out there is no standalone version for Mac but that is by the by. The very big problem that I have is that I cannot unlock the demo version that puts a pink cross on the image & cannot contact anyone at ProDAD to get some help.
I removed every last trace of Mercalli I could find. I have removed & re-installed Mercalli & Premiere several times. I do not get an UnlockMercalli program installed as described in the PDF manual & help but the whole description of installation & registration in the manual, help & FAQ doesn't match up with what I see anyway e.g. I cannot register the product for "free email technical support" because there is no 'Registration' button
The problem is that there is apparently no way of contacting ProDAD technical support or obtaining any support for this product. The emails with download link & serial number came from element5.com who appear to be just handling the on-line shop. I am directed to www.prodad.com for technical support but as far as I can see there is no help there beyond a few FAQs. I can find no way of raising a support ticket, no support forum, not even an email address. This is crazy for a moderately expensive & very sophisticated software product.
This has been the most frustrating exercise that from some other forum posts that I found while Googling others have had severe difficulties getting any support for Mercalli.
Please does anyone have a way of contacting ProDAD support? At present I have a non-functioning piece of software that I cannot get fixed or even figure out how to get a refund.

Thanks for that link which is hidden away on the ProDAD website & leads to a form to be filled to contact ProDAD. I received an email back this morning & a link to download an unlocked version of the Mac plugins so now all is working. [email address deleted by host]

IDVD support for Blu ray

We want a new issue of iDVD with support to burn Bluray and more menu themes
I bought an external Lacie Bluray burner and it´s OK, but menus of Toast v.10 are...uhh!. iDVD is fantastic but need support for Bluray.
Please coment

Use Roxio's Toast Titanium.
Don't 'hold your breath' waiting for a Blu-ray version of iDVD.

AJA Xena LS and Premiere CS4 color correction

Is anyone using the AJA Xena LS with Premiere Pro CS4?
I have a problem with color correction and it appears that the Xena card could be the reason for it.
When I apply a color correction to a clip, the color correction takes effect only as long as the left mouse button is pressed but doesn't retain the correction once the LMB is released (see my previous post "CS4 video effects" for more details).
Any input (other than the help already provided in the "CS4 video effects" post) will be appreciated.
Thanks!

This problem was solved with the new Xena drivers released 09-04-09.
New problems occurred, but they are specifically AJA related.

Setup encountered an error and cannot continue. Please contact Adobe Support for further assistance

I have encountered the following error an all the systems I have attempted to run the CS4 install on.
Setup encountered an error and cannot continue. Please contact Adobe Support for further assistance.
We are using a modified XP SP3 image. Modified meaning unique GPO's and permission sets. I do not know what all has been changed or is out of the ordinary. We receive this error during the Checking System Profile screen. The blue bar doesn't even begin to move. It takes a couple of seconds, then fail with above stated error. The event viewer shows a security failure audit, but it shouldn't as I have full admin rights into the PC, and the network.
My main question is what is the Checking for System Profile actually checking? Is it something in the Registry? The System32 directory? Maybe trying to create a file in the temp folder? Does anyone know what it actually does? And where I might begin to look at where my systems are hosed up at?
Of course if you have seen this error, and know a fix, that's just as good.
Thanks in advance.

Hi All,
I have exactly the same problem as Chris. I downloaded the free trial version for Adobe Photoshop Extended (CS 4) today and when trying to install, the same error message prompted when checking profile... I do not know what they are at all.
I checked the log and it says this:
[ 3560] Sun May 10 23:52:59 2009 ERROR
-------------------- BEGIN - Initialization Failures - BEGIN --------------------
Fatal error initializing from proxy files.
The following proxy files could not be loaded
E:\Adobe_CS3\payloads\AdobeWinSoftLinguisticsPluginAll\AdobeWinSoftLinguisticsPluginAll.bo ot.xml
E:\Adobe_CS3\payloads\AdobeXMPPanelsAll\AdobeXMPPanelsAll.boot.xml
E:\Adobe_CS3\payloads\BridgeStartMeeting\BridgeStartMeeting.boot.xml
-------------------- END - Initialization Failures - END --------------------
I do not have hdd storage for E drive. It is a DVD drive actually and the folder is located at the Desktop. I wonder whty the path pointed to E ~_~
Also, should i have the CS3 prior to this CS4 Extended ?
Any ideas?
- cleoleeps

Can't launch installation for CS4. "Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance."

I got a new macbook pro with mac ox 10.9.4 and couldn't launch the installer for CS4. The setup error message was "Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance." Any idea you have would be greatly appreciated. Thank you,

I checked the earlier log file. It seemed recorded with error and fatal, when I first experienced with the message titled. Please see the messages below.
Moreover, after running a cleaner program, there was no error and fatal message in a log file.
[       1] Sat Aug 16 11:53:16 2014 ERROR
[       1] Sat Aug 16 11:53:16 2014 ERROR
JavaScript processing failed with error:
[       1] Sat Aug 16 11:53:16 2014 ERROR
729 Error rolling back command ARKRegisterApplicationsCommand
[       1] Sat Aug 16 11:53:16 2014 ERROR
727 Error rolling back command ARKCreateDirectoryCommand
[       1] Sat Aug 16 11:53:16 2014 ERROR
725 Error rolling back command ARKCreateDirectoryCommand
[       1] Sat Aug 16 11:53:16 2014 ERROR
3 Error rolling back command ARKCreateDirectoryCommand
[       1] Sat Aug 16 11:53:16 2014 ERROR
1 Error rolling back command ARKCreateDirectoryCommand
[       1] Sat Aug 16 11:53:16 2014 ERROR
[       0] Sat Aug 16 11:53:16 2014 ERROR
[       1] Sat Aug 16 11:55:50 2014 ERROR
[       1] Sat Aug 16 11:55:50 2014 ERROR
JavaScript processing failed with error:
[       1] Sat Aug 16 11:55:50 2014 ERROR
721 Error rolling back command ARKRegisterApplicationsCommand
[       1] Sat Aug 16 11:55:50 2014 ERROR
[       0] Sat Aug 16 11:55:50 2014 ERROR
[       1] Sat Aug 16 11:57:07 2014 ERROR
[       1] Sat Aug 16 11:57:07 2014 ERROR
JavaScript processing failed with error:
[       1] Sat Aug 16 11:57:07 2014 ERROR
721 Error rolling back command ARKRegisterApplicationsCommand
[       1] Sat Aug 16 11:57:07 2014 ERROR
[       0] Sat Aug 16 11:57:07 2014 ERROR
[       1] Sat Aug 16 11:57:54 2014 ERROR
[       1] Sat Aug 16 11:57:54 2014 ERROR
JavaScript processing failed with error:
[       1] Sat Aug 16 11:57:54 2014 ERROR
721 Error rolling back command ARKRegisterApplicationsCommand
[       1] Sat Aug 16 11:57:54 2014 ERROR
[       0] Sat Aug 16 11:57:55 2014 ERROR
[       1] Sat Aug 16 12:03:05 2014 ERROR
[       1] Sat Aug 16 12:03:05 2014 ERROR
JavaScript processing failed with error:
[       1] Sat Aug 16 12:03:05 2014 ERROR
721 Error rolling back command ARKRegisterApplicationsCommand
[       1] Sat Aug 16 12:03:05 2014 ERROR
[       0] Sat Aug 16 12:03:05 2014 ERROR
[       1] Sat Aug 16 20:18:35 2014 ERROR
[       1] Sat Aug 16 20:18:36 2014 ERROR
JavaScript processing failed with error:
[       1] Sat Aug 16 20:18:36 2014 ERROR
721 Error rolling back command ARKRegisterApplicationsCommand
[       1] Sat Aug 16 20:18:36 2014 ERROR
[       0] Sat Aug 16 20:18:36 2014 ERROR
[       1] Sat Aug 16 20:41:43 2014 ERROR
[       1] Sat Aug 16 20:41:43 2014 ERROR
[       1] Sat Aug 16 20:41:43 2014 ERROR
JavaScript processing failed with error:
[       1] Sat Aug 16 20:41:43 2014 ERROR
748 Error rolling back command ARKCreateDirectoryCommand
[       1] Sat Aug 16 20:41:43 2014 ERROR
746 Error rolling back command ARKCreateDirectoryCommand
[       1] Sat Aug 16 20:41:43 2014 ERROR
744 Error rolling back command ARKCreateDirectoryCommand
[       1] Sat Aug 16 20:41:43 2014 ERROR
742 Error rolling back command ARKCreateDirectoryCommand
[       1] Sat Aug 16 20:41:43 2014 ERROR
740 Error rolling back command ARKCreateDirectoryCommand
[       1] Sat Aug 16 20:41:43 2014 ERROR
738 Error rolling back command ARKCreateDirectoryCommand
[       1] Sat Aug 16 20:41:43 2014 ERROR
736 Error rolling back command ARKCreateDirectoryCommand
[       1] Sat Aug 16 20:41:43 2014 ERROR
721 Error rolling back command ARKRegisterApplicationsCommand
[       1] Sat Aug 16 20:41:46 2014 ERROR
[       0] Sat Aug 16 20:41:46 2014 ERROR
[       1] Sat Aug 16 20:42:27 2014 ERROR
[       1] Sat Aug 16 20:42:27 2014 ERROR
[       1] Sat Aug 16 20:42:27 2014 ERROR
JavaScript processing failed with error:
[       1] Sat Aug 16 20:42:27 2014 ERROR
721 Error rolling back command ARKRegisterApplicationsCommand
[       1] Sat Aug 16 20:42:27 2014 ERROR
[       0] Sat Aug 16 20:42:28 2014 ERROR
[       1] Sat Aug 16 11:53:16 2014 FATAL
[       1] Sat Aug 16 11:55:50 2014 FATAL
[       1] Sat Aug 16 11:57:07 2014 FATAL
[       1] Sat Aug 16 11:57:54 2014 FATAL
[       1] Sat Aug 16 12:03:05 2014 FATAL
[       1] Sat Aug 16 20:18:36 2014 FATAL
[       1] Sat Aug 16 20:41:43 2014 FATAL
[       1] Sat Aug 16 20:42:27 2014 FATAL

Can you please put me in touch with the support for the trial copy of adobe acrobat XI pro which I had tried out on March 15 for 30 days. I have been trying to cancel since the cost is too much and Acrobat Reader is OK for me. I can't find uninstaller.

Can you please put me in touch with the support for the trial copy of adobe acrobat XI pro which I had tried out on March 15 for 30 days. I have been trying to cancel since the cost is too much and Acrobat Reader is OK for me. I can't find uninstaller.
I have had to erase my disk since then with trouble with Apple Store not recognising my machine and the reload from Time Machine has given complications . Can you please cancel my trial and return my Trial money.

If you paid for what you used then it was not a trial.
Look thru the following links and use the chat option if required for your situation:
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
https://forums.adobe.com/thread/1703848
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

HT3702 Today I bought app call starsports app and now I can open app and email to starsports they say not for Canada I ask my refund but they ask me to go with iTunes support team...please can you refund my money back in my account

Today I bought app call starsports app and now I can open app and email to starsports they say not for Canada I ask my refund but they ask me to go with iTunes support team...please can you refund my money back in my account

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
Purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Today I bought app call starsports app and now I can open app and email to starsports they say not for Canada I ask my refund but they ask me to go with iTunes support team...please can you refund my money back in my account

Today I bought app call starsports app and now I can open app and email to starsports they say not for Canada I ask my refund but they ask me to go with iTunes support team...please can you refund my money back in my account..

Welcome to the user to User Technical Support Forum provided by Apple.
For your issue.. Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

When i try to open photoshop this shows up Please uninstall and reinstall the product. If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen. Error: 16

i had to take my photoshop file into a hardrive because my dad was going to give me a new Mac and when things didn't work out and went back to my old one i use the time capsule thing to save everything before but didn't give me photoshop so i physically moved the file and tried to open it but then this error shows up
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 16
and when i click the uninstall app on the file it tells me this
The alias “Uninstall Adobe Photoshop CS6 2” can’t be opened because the original item can’t be found
and when i click fix alias i click on photoshop and the app just turns into photoshop and i just run in circles
please help thank you

Run the cleaner tool and reinstall.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Download CS6 products
Mylenium

CS4 support for AJA Xena...PLEASE!!!!!

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