CS6 suite won't open.
Hello,
I've been having an issue with Creative suite 6 for a few months. Anytime I try to open: Illustrator, Photoshop, Dreamweaver, InDesign, and Bridge, it closes out during the loading of the applications an says 'Adobe Illustrator CS6 has stopped working" Never gives an error code.
Someone told me it has to do with a hard drive issue, so I bought a brand new one, and installed it on that one, and it still has the same issue. It worked for a year, and I've tried a few other forums for help. Hoping I can get this solved soon. The only program that will open is Flash.
Included this image I found on the web, it's the same window that appears for my CS6.
Moving this discussion to the Photoshop General Discussion forum.
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Hi
I just bought CS6 Cloud and all programmes open up perfect expt Prelude.
Prelude opens up with the splash screen, I can see that loading reaches QuickTime.prm and then the program shuts down abruptly.
Do you have any idea how I can solve this prob?
I've got OS XP pro
Kind regards
OleHi Victor
Sorry for my late answer (had two days off before easter)..
It's very strange, I don't see any crash report in logbook, neither in
Programs nor in System (and I updated logbook after attempt to open
Prelude).
I can't launch Prelude from App manager, tried directly from exe file in
Explorer but same thing happens - Is there any other way to retrieve info
about this crash (looked through minidump, but nothing there).
I'm still on test version allthough reseller says I should have got
License number from Adobe - I chatted with Adobe support, and they asked
me to send in the order confirm i did that 2 days before easter but still
no reply...
Victor__Wang <[email protected]>
26-03-2013 13:07
Besvar venligst til
[email protected]
Til
olaltk <[email protected]>
cc
Emne
Prelude CS6 Cloud won't open
Re: Prelude CS6 Cloud won't open
created by Victor__Wang in Adobe Prelude - View the full discussion
Hi Ole,
Sorry for reply you late, I spent almost one day to set up a new XP
machine.
I tried on a Windows 32bits XP SP3, I can launch Prelude CS6 from "Adobe
Application Manager" successfully, can also launch Prelude CS6 from
Windows Start menu successfully, and I can launch Prelude CS6 with or
without QuickTime installed. I can see "loading ImporterQuickTime.prm" on
the splash screen but without crash.
Could you please send me the crash log file?
Best Regards
Victor
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I would really appreciate your help on this.
Phone: Nokia 5300, purchased recently
PC Suite version: 6.83
Computer: Intel Pentium 4 CPU 2.80 GHz
PC OS: Windows XP Professional 2002
I uploaded the the PC Suite on April 25, 2007. My computer easily detected the USB cable driver and recognize my phone. I was able to synchronize fine.
Yesterday, when I tried synchronizing, my computer would not detect my phone despite several attempts to unplug and plug the USB driver. I went to control panel and chose repair for the PC Suite. After it repaired, everything worked fine again: my computer detected my phone and I was able to symchronize.
Today (April 27), the PC suite won't open after I've double-clicked the icon. I also tried right-clicking and choosing "open". I did this several times. I decided to go to control panel and repair the PC suite again but this time this happens:
- The "progress of total repairing process" stops at 36%
- "Repairing PC connectivity solution" stops at 10%
- I waited for changes in the repair progress for 40 minutes but nothing happens.
I decided to run virus protection programs like ad-aware and spybot and found a few minor problems. I dealt with it, re-started my computer then went through the process of opening the PC suite again, and, when it failed AGAIN to do so, repairing it through control panel. THE SAME THING HAPPENED: the repair progress stops at 36%, and the PC connectivity solution stops at 10%. I've been waiting for it to change for and hour now.
I don't know what to do. I really hope you have answers for me. Thank you!Hi lizzie_fern
I don't want to be a killjoy but there are concerns if you rely on PCSuite 6.83 to remove remains of previous versions during the upgrade process; rather than carry out a clean install.
Personally I used Windows Installer to remove PC Suite 6.82 rel_22.0, Nokia Connectivity Driver. Then I used PC Suite Cleaner with option "clean up computer" to remove registry items, reboot so then PC Suite 6.83rel_14.1 could have a clean install
Happy to have helped forum in a small way with a Support Ratio = 37.0 -
Mac Book Pro OS X 10.9.1 - Master Suite CS6 Photoshop won't open
I installed Master Suite on new Mac Book Pro OSX 10.9.1. All programs will open fine except for PS which has an "unexpected and unrecoverable error" and won't open. I can open it when logged in as guest or another user. I have tried trashing preferences (Hard drive/Library/Preferences/com.adobe....plist) but to no avail. There is no User specific preferences file I can find. Help! Crash report posted below:
Process: AdobeCrashDaemon [562]
Path: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeCrashReporter.framework/Required/AdobeCrashDaemon.app/Co ntents/MacOS/AdobeCrashDaemon
Identifier: AdobeCrashDaemon
Version: 6.9
Code Type: X86-64 (Native)
Parent Process: launchd [1]
Responsible: AdobeCrashDaemon [562]
User ID: 201
Date/Time: 2014-02-20 10:49:35.218 -0500
OS Version: Mac OS X 10.9.1 (13B3116)
Report Version: 11
Anonymous UUID: AE43C47F-EC3E-8913-3483-B51BF7B3D3DA
Sleep/Wake UUID: E9C175DC-A4AE-4FCA-8ED0-71A455712407
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 0000000100000000-0000000100008000 [ 32K] r-x/rwx SM=COW /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeCrashReporter.framework/Required/AdobeCrashDaemon.app/Co ntents/MacOS/AdobeCrashDaemon
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x00007fff83c81de0 CFArrayGetCount + 16
1 com.adobe.AdobeCrashDaemon 0x0000000100003fef -[MyDaemon getCGWindowListCopyWindowInfo] + 73
2 com.adobe.AdobeCrashDaemon 0x0000000100003a8c -[MyDaemon GetCrashWindowId] + 40
3 com.adobe.AdobeCrashDaemon 0x00000001000046f0 -[MyDaemon waitForCrash] + 589
4 com.adobe.AdobeCrashDaemon 0x0000000100001a87 main + 56
5 com.adobe.AdobeCrashDaemon 0x00000001000018a2 _start + 224
6 com.adobe.AdobeCrashDaemon 0x00000001000017c1 start + 33
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8450e662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8f19b43d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8f19b152 _dispatch_mgr_thread + 52
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000100108be0 rbx: 0x0000000100108be0 rcx: 0x00007fff8450998a rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x00007fff83e3e87c rbp: 0x00007fff5fbff680 rsp: 0x00007fff5fbff670
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000100108cc0 r11: 0x00007fff72944800
r12: 0x00007fff86e8b1c4 r13: 0x000000010010c290 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff83c81de0 rfl: 0x0000000000010246 cr2: 0x0000000000000000
Logical CPU: 3
Error Code: 0x00000004
Trap Number: 14
Binary Images:
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0x7fff6b4c3000 - 0x7fff6b4f6817 dyld (239.3) <D1DFCF3F-0B0C-332A-BCC0-87A851B570FF> /usr/lib/dyld
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0x7fff83f06000 - 0x7fff83f0bfff com.apple.DiskArbitration (2.6 - 2.6) <AE84088D-C061-304C-B205-C9F56ECD23C7> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff83f41000 - 0x7fff83fcdff7 com.apple.ink.framework (10.9 - 207) <96A56EAC-B4AC-3C9A-8C40-64E6196753CC> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink
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0x7fff842c0000 - 0x7fff842c5fff libmacho.dylib (845) <B2BE3C25-CF1F-309B-AB99-1F0B54621445> /usr/lib/system/libmacho.dylib
0x7fff842c6000 - 0x7fff842c7fff liblangid.dylib (117) <9546E641-F730-3AB0-B3CD-E0E2FDD173D9> /usr/lib/liblangid.dylib
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0x7fff844c3000 - 0x7fff844dafff com.apple.CFOpenDirectory (10.9 - 173.1.1) <3FB4D5FE-860B-3BDE-BAE2-3531D919EF10> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
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0x7fff87ccf000 - 0x7fff87cd2fff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x7fff880a0000 - 0x7fff880b9ff7 com.apple.Ubiquity (1.3 - 289) <664F5B33-708D-33E9-81E1-C45CBE9AAB6E> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x7fff880ba000 - 0x7fff881a4fff libsqlite3.dylib (158) <447AA928-BCF7-3779-A7E5-210F264E0316> /usr/lib/libsqlite3.dylib
0x7fff8827e000 - 0x7fff8827fffb libremovefile.dylib (33) <26266E3F-FDDC-3CFC-B27F-78B49BDC9BDC> /usr/lib/system/libremovefile.dylib
0x7fff88280000 - 0x7fff884c8fff com.apple.CoreData (107 - 481) <F4C908C1-CB2F-34B7-9EB0-872057322739> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff884e8000 - 0x7fff88536ff9 libstdc++.6.dylib (60) <0241E6A4-1368-33BE-950B-D0A175C41F54> /usr/lib/libstdc++.6.dylib
0x7fff88537000 - 0x7fff8855cff7 com.apple.CoreVideo (1.8 - 117.2) <FE12553A-9B5A-337E-92BD-EA8A8194C91A> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff88c26000 - 0x7fff88c2dfff libcompiler_rt.dylib (35) <2A890004-0A78-3E33-9AC5-A7D63BD4F879> /usr/lib/system/libcompiler_rt.dylib
0x7fff88c65000 - 0x7fff88c72ff0 libbz2.1.0.dylib (29) <0B98AC35-B138-349C-8063-2B987A75D24C> /usr/lib/libbz2.1.0.dylib
0x7fff88c95000 - 0x7fff88c97ff7 libquarantine.dylib (71) <973BE51D-6465-392F-9099-D4AB21BF0D25> /usr/lib/system/libquarantine.dylib
0x7fff88c98000 - 0x7fff88c99ff7 libsystem_blocks.dylib (63) <FB856CD1-2AEA-3907-8E9B-1E54B6827F82> /usr/lib/system/libsystem_blocks.dylib
0x7fff88f44000 - 0x7fff88f45ff7 libsystem_sandbox.dylib (278.10) <273400C7-F4E2-393C-BC9A-9042490ACED0> /usr/lib/system/libsystem_sandbox.dylib
0x7fff890d7000 - 0x7fff890ffffb libxslt.1.dylib (13) <C9794936-633C-3F0C-9E71-30190B9B41C1> /usr/lib/libxslt.1.dylib
0x7fff89100000 - 0x7fff89533ffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <30FD8146-D6EB-3588-A7E5-ADC3110B3DCC> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x7fff89534000 - 0x7fff89542fff com.apple.opengl (9.3.1 - 9.3.1) <EEE2EBC1-866C-3947-9D03-B8339E948D77> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff89543000 - 0x7fff89543fff com.apple.ApplicationServices (48 - 48) <F250170A-8805-3731-9097-78CAD04481F0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x7fff897d6000 - 0x7fff89845ff1 com.apple.ApplicationServices.ATS (360 - 363.1) <66592095-6947-39BE-9C25-9504CB48258D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS
0x7fff898d2000 - 0x7fff89901fff com.apple.DebugSymbols (106 - 106) <9F66640E-277C-317E-A01E-A1E5B13E2592> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
0x7fff89907000 - 0x7fff89bd5ff4 com.apple.CoreImage (9.0.54) <4D5D752E-A762-3EE5-9511-B956D0C945A2> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework /Versions/A/CoreImage
0x7fff89bd6000 - 0x7fff89be8ff7 com.apple.MultitouchSupport.framework (245.13 - 245.13) <D5E7416D-45AB-3690-86C6-CC4B5FCEA2D2> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x7fff89be9000 - 0x7fff89cd0ff7 libxml2.2.dylib (26) <A1DADD11-89E5-3DE4-8802-07186225967F> /usr/lib/libxml2.2.dylib
0x7fff89cd1000 - 0x7fff89ce2ff7 libz.1.dylib (53) <4C5FA1A5-4471-398E-9543-2E54D46E63E9> /usr/lib/libz.1.dylib
0x7fff89ce3000 - 0x7fff89d5afff com.apple.CoreServices.OSServices (600.4 - 600.4) <80E7B419-A0D5-373B-B2B5-88E6A8CD3AE6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
0x7fff89d5b000 - 0x7fff89d5dfff libCVMSPluginSupport.dylib (9.3.1) <7858AEA7-EE20-3BF7-9995-3F58C5C3970C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dyl ib
0x7fff89d5e000 - 0x7fff89de7fff com.apple.ColorSync (4.9.0 - 4.9.0) <E7E0D542-D77A-3E32-B146-4D0FEAF282D3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x7fff89de8000 - 0x7fff89e0fff7 libsystem_network.dylib (241.3) <A499D688-9165-3776-8C8E-C018897B5B13> /usr/lib/system/libsystem_network.dylib
0x7fff89e10000 - 0x7fff89e37ffb libsystem_info.dylib (449.1.3) <395D8CD6-616A-3BD3-A195-C6D68EB9AB22> /usr/lib/system/libsystem_info.dylib
0x7fff8a388000 - 0x7fff8a438ff7 libvMisc.dylib (423.32) <049C0735-1808-39B9-943F-76CB8021744F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x7fff8a439000 - 0x7fff8a43bfff libRadiance.dylib (1038) <144F03D8-FA55-38A3-8A2D-4B4ABDB78B28> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x7fff8a43c000 - 0x7fff8a47eff7 libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib
0x7fff8a493000 - 0x7fff8a49dff7 com.apple.CrashReporterSupport (10.9 - 538) <E4DA588F-C75A-39F6-9D2B-7B79F0245D39> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporter Support
0x7fff8a49e000 - 0x7fff8a4a7fff com.apple.CommonAuth (4.0 - 2.0) <1D263127-5F27-3128-996D-7397660D0C6E> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff8a4da000 - 0x7fff8a62dff7 com.apple.audio.toolbox.AudioToolbox (1.9 - 1.9) <1659DBBF-92AA-3695-8ADE-CC115B01EFC4> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff8a645000 - 0x7fff8a645ffd com.apple.audio.units.AudioUnit (1.9 - 1.9) <E80678A4-32A1-3654-8040-88D434E36F01> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff8a646000 - 0x7fff8a6a9ff7 com.apple.SystemConfiguration (1.13 - 1.13) <F05F4149-981B-380B-8F50-51CE804BBB89> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x7fff8a6b4000 - 0x7fff8a6d8fff libxpc.dylib (300.1.17) <1BB4598D-19ED-3A31-AFD2-C90DD2652CFD> /usr/lib/system/libxpc.dylib
0x7fff8a6d9000 - 0x7fff8a6f4ff7 libCRFSuite.dylib (34) <FFAE75FA-C54E-398B-AA97-18164CD9789D> /usr/lib/libCRFSuite.dylib
0x7fff8a925000 - 0x7fff8a992fff com.apple.SearchKit (1.4.0 - 1.4.0) <33298263-5B12-340D-BB9D-D52303849561> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit
0x7fff8a995000 - 0x7fff8a9baff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B49408CD-ECE8-3785-84A4-45B03882574A> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary
0x7fff8ad1f000 - 0x7fff8ad6cff2 com.apple.print.framework.PrintCore (9.0 - 428) <A2F7B9D2-7907-31D8-8462-E2E2E7C3AF2E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
0x7fff8ad7f000 - 0x7fff8ad8aff7 com.apple.NetAuth (5.0 - 5.0) <C811E662-9EC3-3B74-808A-A75D624F326B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff8ae98000 - 0x7fff8aed2ff3 com.apple.bom (12.0 - 192) <9756CAB3-7802-38B0-80CF-3527D160E59F> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x7fff8aed3000 - 0x7fff8aed4fff libunc.dylib (28) <C3737C9A-C06F-310C-B78C-7D8D882A35DE> /usr/lib/system/libunc.dylib
0x7fff8b057000 - 0x7fff8b061fff libcommonCrypto.dylib (60049) <79B8E80F-E596-3302-8243-EC479B9546CA> /usr/lib/system/libcommonCrypto.dylib
0x7fff8b0a0000 - 0x7fff8b374fc7 com.apple.vImage (7.0 - 7.0) <1DDB8AB7-03D5-3D20-9D77-C69074C6FD26> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x7fff8b375000 - 0x7fff8bc911bf com.apple.CoreGraphics (1.600.0 - 599.7) <013A0B45-B8A4-3159-83C3-5A36CDB4F2C7> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff8bcb5000 - 0x7fff8bd99fff com.apple.coreui (2.1 - 231) <A7942BEE-E6BA-3A68-8EA0-57A8A9066B2D> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff8bebf000 - 0x7fff8becbff3 com.apple.AppleFSCompression (56 - 1.0) <1EBCFC91-734D-338B-8796-4B93BDC53014> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompress ion
0x7fff8c7c0000 - 0x7fff8c7c0fff com.apple.CoreServices (59 - 59) <67A369BA-2326-383F-995B-853DAD7BFF43> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff8c7d4000 - 0x7fff8c7dbff3 libcopyfile.dylib (103) <6453487A-EDA5-353C-8351-1AABB3C7777C> /usr/lib/system/libcopyfile.dylib
0x7fff8c856000 - 0x7fff8ca0eff3 libicucore.A.dylib (511.27) <003B6C21-CBD1-3486-9A1D-030ADF5FA061> /usr/lib/libicucore.A.dylib
0x7fff8cd39000 - 0x7fff8cd3aff7 libSystem.B.dylib (1197.1.1) <A75BB8CD-CE51-3DF7-BCF4-8BDE25FA7F0C> /usr/lib/libSystem.B.dylib
0x7fff8cd3b000 - 0x7fff8cd42ff7 libsystem_pthread.dylib (53.1.4) <9DA50FD0-D9AC-3051-AD4B-BA0D745BC49C> /usr/lib/system/libsystem_pthread.dylib
0x7fff8cd44000 - 0x7fff8cd48ff7 libGIF.dylib (1038) <F0B66751-0D4A-33B7-91C9-51B937B4D6D0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff8ceb9000 - 0x7fff8cebdff7 libcache.dylib (62) <8C1EFC4F-3F51-3DE9-A973-360B461F3D65> /usr/lib/system/libcache.dylib
0x7fff8ced7000 - 0x7fff8d007ff7 com.apple.desktopservices (1.8 - 1.8) <B152EE07-235A-3997-ACC5-C31519C76F44> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv
0x7fff8d291000 - 0x7fff8d292fff com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent
0x7fff8d312000 - 0x7fff8d341ff5 com.apple.GSS (4.0 - 2.0) <0284500B-47BA-3FE8-A5B4-22A0E8D80783> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff8d849000 - 0x7fff8d8a1ff7 com.apple.Symbolication (1.4 - 129) <16D42516-7B5E-357C-898A-FAA9EE7642B3> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
0x7fff8d8a2000 - 0x7fff8d8aaff7 com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <A816D8B1-6B7B-3E5B-9FAE-CBDA70192E7E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
0x7fff8d8ab000 - 0x7fff8db95fff com.apple.CoreServices.CarbonCore (1077.14 - 1077.14) <B00BEB34-A9F5-381F-99FD-11E405768A9A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore
0x7fff8db96000 - 0x7fff8dc9bfff com.apple.ImageIO.framework (3.3.0 - 1038) <355B8338-9DD8-3E2E-8758-E1C852403DEF> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff8dcbf000 - 0x7fff8dd11fff libc++.1.dylib (120) <2CB96D10-1E3E-39B1-B90D-C56C3818321E> /usr/lib/libc++.1.dylib
0x7fff8dd12000 - 0x7fff8dd41fd2 libsystem_m.dylib (3047.16) <9D96AACD-5870-3A5C-B849-7F9C0F6EBB09> /usr/lib/system/libsystem_m.dylib
0x7fff8dd42000 - 0x7fff8dd80ff7 libGLImage.dylib (9.3.1) <B256429B-16DA-380C-907C-FDEA06DE8BA8> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x7fff8dd84000 - 0x7fff8def4ff6 com.apple.CFNetwork (673.0.3 - 673.0.3) <42CFC3DB-35C8-3652-AF37-4BCC73D8BDEF> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff8df2f000 - 0x7fff8df7dfff libcorecrypto.dylib (161.1) <F3973C28-14B6-3006-BB2B-00DD7F09ABC7> /usr/lib/system/libcorecrypto.dylib
0x7fff8df96000 - 0x7fff8eb0aff7 com.apple.AppKit (6.9 - 1265) <70472D45-5B9E-36BE-8EA3-007E69AC2169> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff8eb0b000 - 0x7fff8ebfcff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
0x7fff8ed30000 - 0x7fff8ed3aff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <9556885C-22DD-3392-ACCB-2B413434D8D3> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x7fff8f198000 - 0x7fff8f1b2fff libdispatch.dylib (339.1.9) <D133504D-CD45-33B1-A331-AAE02D9C0CB2> /usr/lib/system/libdispatch.dylib
0x7fff8f205000 - 0x7fff8f2d0fff libvDSP.dylib (423.32) <3BF732BE-DDE0-38EB-8C54-E4E3C64F77A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
0x7fff8f2d1000 - 0x7fff8f2d9fff libsystem_dnssd.dylib (522.1.11) <AEA21060-EFAA-3C63-8D53-CB22EE8B507C> /usr/lib/system/libsystem_dnssd.dylib
0x7fff8f2f3000 - 0x7fff8f2faff7 liblaunch.dylib (842.1.4) <50B742D9-0C5C-3ABA-8EBF-3D447630932F> /usr/lib/system/liblaunch.dylib
0x7fff8f2fb000 - 0x7fff8f304ff3 libsystem_notify.dylib (121) <31F9FEF5-2897-328A-8441-B7BDFEDB10D4> /usr/lib/system/libsystem_notify.dylib
0x7fff8f332000 - 0x7fff8f33ffff com.apple.Sharing (132.2 - 132.2) <3DFB1133-8FD3-3B60-8E9C-0FE62AACFD7B> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x7fff8f376000 - 0x7fff8f3c9fff com.apple.ScalableUserInterface (1.0 - 1) <19D73C6D-CA0A-3230-9644-7F01364137ED> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterfa ce.framework/Versions/A/ScalableUserInterface
0x7fff8f3ca000 - 0x7fff8f3e5ff7 libsystem_malloc.dylib (23.1.10) <F1AA887E-FC96-3F40-A4BA-9E16C1865821> /usr/lib/system/libsystem_malloc.dylib
0x7fff8f3e6000 - 0x7fff8f4a9ff7 com.apple.backup.framework (1.5.1 - 1.5.1) <A24B44C8-0E36-33A6-8F68-681E0AE7DC8A> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff8f51c000 - 0x7fff8f5deff1 com.apple.CoreText (352.0 - 367.15) <ACA9E85D-275D-3388-A2E3-1B15FD1A0A39> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff8f9a8000 - 0x7fff8f9acfff libpam.2.dylib (20) <A63D4DA2-06A4-3FB8-AC3F-BDD69694EE5E> /usr/lib/libpam.2.dylib
0x7fff8fa1f000 - 0x7fff8fa7affb com.apple.AE (665.5 - 665.5) <3558CC9A-FD30-3DAD-AB40-FE6828E76FE1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE
0x7fff8fa7b000 - 0x7fff8fad4fff libTIFF.dylib (1038) <965DD031-9246-3588-AC53-D284174F77FF> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff8fd1c000 - 0x7fff8fd27fff libGL.dylib (9.3.1) <D643A325-3257-373A-A8C1-035E9F0484B0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff8fd28000 - 0x7fff8fd8cff9 com.apple.Heimdal (4.0 - 2.0) <5113294E-B07E-3E42-8CE1-5E4AD4120C92> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff8ff49000 - 0x7fff8ff4bff3 libsystem_configuration.dylib (596.12) <9883100A-4D35-3D84-99B7-1CE999AE110A> /usr/lib/system/libsystem_configuration.dylib
0x7fff8ff77000 - 0x7fff8ffa7fff com.apple.IconServices (25 - 25.17) <36811973-8777-3211-863A-76B2C20B0ED0> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconServices
0x7fff9010a000 - 0x7fff90125ff7 libPng.dylib (1038) <08A42D4F-0320-3481-BD85-AFD95554F9DD> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff90126000 - 0x7fff9012cff7 libsystem_platform.dylib (24.1.4) <8ABC4EBE-10D6-35B8-ADEE-63600E87601C> /usr/lib/system/libsystem_platform.dylib
0x7fff9030f000 - 0x7fff90312ffc com.apple.IOSurface (91 - 91) <812F4D48-6FD4-3DCB-8691-B077EBF981D7> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1626
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=152.8M resident=58.6M(38%) swapped_out_or_unallocated=94.1M(62%)
Writable regions: Total=52.7M written=488K(1%) resident=604K(1%) swapped_out=0K(0%) unallocated=52.1M(99%)
REGION TYPE VIRTUAL
=========== =======
Dispatch continuations 8192K
Kernel Alloc Once 4K
MALLOC 36.3M
MALLOC (admin) 32K
STACK GUARD 56.0M
Stack 8264K
VM_ALLOCATE 24K
__DATA 19.1M
__IMAGE 528K
__LINKEDIT 65.4M
__TEXT 87.4M
__UNICODE 544K
shared memory 4K
=========== =======
TOTAL 281.3M
System Profile:
Model: MacBookPro11,1, BootROM MBP111.0138.B03, 2 processors, Intel Core i5, 2.6 GHz, 8 GB, SMC 2.16f58
Graphics: Intel Iris, Intel Iris, Built-In, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (6.30.223.154.49)
Bluetooth: Version 4.2.1f2 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2Hi ValdM,
I would recommend reviewing your log files. You can find more details in below Troubleshoot install error link.
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html
Regards,
Ashish -
I just upgraded from Production Premium CS5 to CS6. The updater icon at the top of my screen shows 6 updates available. However, when I click on it to open the Adobe Updater, the Updater just bounces in the dock and won't open. How can I get the updater to work? I'm on an Intel Mac Pro running Lion 10.7.4.
I’m still experiencing this problem. I submitted a bug report to Adobe just now, but I recieved no trouble ticket number or email confirmation. I’ll post an update here if I hear anything from them.
In the mean time, I have found a pretty reliable workaround. The update check seems to run when you first start up your computer for the day. If it runs and shows updates in your menu bar, you can get the updates to run if you:
Restart your computer
Launch one of your CS suite applications like Photoshop
Select Help > Updates ... from the menu.
The updater should run and you should be able to install the applications.
This trick has been working well for me for the past few months. Good luck! -
PS and AI (CC and also CS6) often won't open unless I run as administrator.
(running Window 7, 64-bit)
Very usually, though not always, I cannot open PS or AI except if I run them as administrator. (This is particularly frustrating when trying to "edit in" from LR 5.) This problem began with the CC versions and now happens with the CS6 versions as well (which have always before opened normally). Only LR 5, which I purchased, and Bridge open normally. The other apps work normally once open, but opening them is a hassle.
When I run them as administrator, I first have to give permission for the program to make changes to my computer. Then I am required to accept the licensing agreement yet again. Once open, the programs function normally.
I have the Cloud desktop app, which worked normally when I installed it. Now, it, requires a sign-in (and license acceptance), as do the files that are uploaded to the Cloud. The uploaded files, accessed from a browser, always have required a sign-in (necessarily), but why the desktop app or the other apps that are installed and run from desktop? (My internet connection is always on; I'm not trying to work off-line.)
I've checked my account, and the few apps I've purchased (e.g., LR 5) are properly registered. My Cloud membership is up to date. All the apps I've installed are up to date as well.
Since this behavior is relatively recent, it doesn't seem to be just something annoying but normal. Can anyone help, please? I would like at least to understand what is happening.
GailHi Gail,
I have Windows 7 64-bit and don't experience this behavior. From my experience this usually occurs when using a standard user account and the UAC settings on the system.
If you are using a standard user option six here might be a long term solution
I've see http://www.sevenforums.com/tutorials/11841-run-administrator.html
It might also be an interesting test to see if you get the same behavior in a newly created admin account.
Windows 7 - http://windows.microsoft.com/en-IN/windows7/Create-a-user-account
http://social.technet.microsoft.com/wiki/contents/articles/create-a-new-user-account-in-wi ndows-7.aspx
-Dave -
Premiere Pro cs6 projects won't open
I'm working on multiple Mac systems, 2 Mac Pro (3 years old) desktops and one fairly new macbook pro. Recently, I've run into a very serious problem. My projects that I've been working on for days, will suddenly not open any more - on any of my machines. This is happening with different projects on different machines. Whenever I try to open them, I get the never ending stopwatch icon and nothing happens from there. Last night, I opened a fairly new project, worked on it for about 2.5 hours, then came in this morning and tried to launch it on the same machine and it wouldn't open.
As I said, this is happening with completely different projects on completely different machines. I'm losing my mind. I've tried trashing my prefs by holding shift-option down on launch, this hasn't worked. Has anyone seen this before?
Brett NicolettiI am Windows, but have some Mac links that may help
Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0
Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
Mac 10.9.3 and CS6 https://forums.adobe.com/thread/1480238
Troubleshooting guide for Mac freeze
http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
http://blogs.adobe.com/aftereffects/2011/02/troubleshooting-quicktime-errors-with-after-ef fects.html
External speakers stop playback http://forums.adobe.com/thread/1370072?tstart=0
OSX Crash http://helpx.adobe.com/creative-cloud/kb/ame-premiere-crash-launch-export.html -
Hi,I have windows 7, 64 bit. just installed CS6 and bridge will not open. mini bridge will in photoshop, but says waiting for bridge to open.
If you have prior versions installed open Task Manager, click on processes tab and make sure you do not have Bridge running in background.
-
Illustrator CS6 suddenly won't open multi page PDF.
I've been working on a PDF project for a few weeks now and it's been working perfectly. However yesterday, I was suddenly unable to open the PDF as a whole and instead, I was prompted to select a specific page to open. The strange thing is that other PDF files that I've been working with will still open with multiple artboards but this file won't. Does any one know what's casuing this?
Any help or suggestions would be greatly appreciated. Thanks in advance!!If you check the option "Preserve Illustrator editability" in the PDF dialogbox, the PDF will contain the complete Ai file. If you don't (e.g. by selecting "smallest file size") then it won't contain the native AI data. Then you will see what you see.
Unfortunately, if you don't have a backup, you cannot get the native data back. -
Indisign cs6 file won't open.
can't open indesign file that we were just working on and now it won't let me know. we are trying to get a newspaper out and working on strict deadline. seems like we lost everything we worked on. And adobe tech support blows. i would have paid quite a bit of money for them to remote log on and fix the issue, but instead they sent me here to ask a question to the "support forum". Very helpful from a business that I have spent tens of thousands of dollars with over the years.
Post the crash log on pastebin.com and give us a link.
And you can empty the InDesign Recovery folder (it's hidden but should be in Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>/ and you can find out how to show it at Access hidden user library files | Mac OS 10.7 and later ) and you should be able to relaunch ID without the recovery kicking in. -
My CS5 suite won't open my images.
Hi everyone:
I could really use your help. I'm against a deadline to prepare for a class and I just came across a bug in my CS5 suite. None of the programs will open my images. Do I have to re-install the software? I already updated the patch. Thanks so much for your input. -KSWhat Mr.Cox said …
Additionally:
As with all unexplainable Photoshop-problems you might try trashing the prefs (after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed) by pressing command-alt-shift on starting the program or starting from a new user-account.
System Maintenance (repairing permissions, purging PRAM, running cron-scripts, cleaning caches, etc.) might also be beneficial, Onyx has been recommended for such tasks.
http://www.apple.com/downloads/macosx/system_disk_utilities/onyx.html
Weeding out bad fonts never seems to be a bad idea, either. (Validate your fonts in Font Book and remove the bad ones.) -
I cancelled my CC subscription last month and purchased the education edition of Master Suite. It worked fine until this morning. Now i'm getting prompts from CC to renew my subscription. Online chat help sent me a link for a CC cleaner, which I used to uninstall the CC apps. Then I reinstalled the Master Suite, but still can't access. Still getting the "renew subscription" prompt. Can anyone help with this?
Also, the wait time for online chat is extensive now and won't let me back in the queue. I guess I'm not the only one with an adobe problem today. Glitch time?
-
CS6 Workspace won't open correctly.
I recently upgraded from CS5 to CS6 on my PC and now every time I launch CS6 and open any project, all the panels in the workspace just open on top of each other in the middle of the screen. None of the presets seem to work either. Has anyone experienced this? CS5 is still installed as well. Could this be the reason? Thanks for any solutions or suggestions. Mike.
Try Reset Workspace.
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