CSCum97337 - Ise Endpoint Profile is getting degraded based on poorer user agent

I have searched but I can not find out how to do this 
Where can I add user-agent strings to an exclusion list ? 
regards
Gudmundur

Check permission of account and account is lockout.
Also check below link
http://technet.microsoft.com/en-us/library/hh212922.aspx
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