CSR's lack of integrity and total lies

Hi,I wish to share this so that others who are even thinking about signing up with Xfinity then you think zillion times before you do so. I signed up for Xfinity earlier this year. Last month I wanted to try their TV+Internet bundle. Before signing up CSR told me over chat that I will be able to revert back to my Internet-only package with the same price if I cancel within 30 days. I called customer service today to cancel the TV, but shockingly was told that I CANNOT go back to my previous package because there are no current offers for internet-only package. Heck, I don't care whether there are any current offers or not. If I follow your rules then I should be able to get what I was promised. This is just pathetic and very very frustrating. BEWARE before signing with Xfinity. Good luck! Update: 7/8/2015 - Surprisingly, the retention department cannot put me back to the old package/promo even though I am within 30 days and that my billing cycle (I think) has not closed. I changed back to Internet Only package but now I am made to pay normal charges even though I told CSR I am ok if you have to restart my yearly cycle. I tried to be as cooperative as I could.

nu2xfinity wrote:
I called customer service today to cancel the TV, but shockingly was told that I CANNOT go back to my previous package because there are no current offers for internet-
Sorry to hear about your issues with Comcast. I let a Comcast employee from the corporate office know about your issues and have requested that they reach out to you. If you don't hear from anyone soon, let me know.

Similar Messages

Lack of Integrity and Competence from Verizon's customer service/billing

I recently made a trip to the DR and as such needed global communication for the duration of my trip. Ahead of my trip I requested the service with customer service with a guarantee that the service would be billed only for duration that I requested. My billing for last month, June, reflected just the opposite. Verizon charged me yet another $100 for the month of June.
I called customer service to request billing corrective action to which I was told that I had two choices. One, pay the current amount 300+ and wait for a refund or two, pay the actual bill and allow the refund to balance itself out. I was assured that the latter would not result in my account falling into default.
I just received July's billing to which the $100 credit was applied but my account was placed into default. I called customer service once again to rectify their mistake. My request was not to refund me immediately, rather to take my account out of default. I was told by several departments, billing, service, and plan service, that they would NOT make good on my account. Further, I was told that unless I paid the past due balance, that is a result of their mis-billing, that my account would face interruption.
I have been with Verizon for more than 6 years now and have never been in default or past due status. I have never had such an incompetent experience with Verizon. The lack of integrity that was demonstrated resulted in me stating that Verizon would loose a valued and loyal customer to which they replied "we;re sorry you feel this way."
I am extremely dissapointed in this particular service and the lack of integrity that was demonstrated. If this is how they deal with mistakes that they make, then I willnot want to continue with their service.
I thought that I'd share my story so that others may be aware in hopes to avoid such dishonesty and incompetence.

ppepelepeuw2,
Morning!
I'd like to help with this situation and clear up any frustration. It does sound like your trip crossed the billing cycle, which would cause the statement to show that data feature charge until removed and prorated. Please PM me your name and mobile number if you would like more assistance with this concern.
Thank you!

Very frustrated with poor customer service and lack of integrity

Earlier today my wife and I bought a TV from your Huntsville, AL store (removed per forum guidelines). We were looking at your 32" TVs and had several questions about them. After flagging down a sales associate, we questioned the pricing of several TVs. They were advertised under the display as one price, then where the inventory was at, were labeled a different price. The sales person confirmed that the smaller price was the correct price and the displays were incorrectly labeled. We proceeded to pick out a 32" Vizio E320I-B1/E3 TV that was labeled $219.99 where it was stocked (There were two rows of this TV all labeled $219.99) and the display was labeled $259.99. Again, I flagged down the sales associate (Taylor) on the floor and questioned the display pricing vs the shelf pricing. He AGAIN confirmed that the shelf pricing was the correct pricing and the display pricing was for a different model. We proceeded to check out, purchased a 2 year protection plan along with an HDMI cord and were on our way, new TV in tow. On the way home we reviewed the receipt and noticed we had been charged incorrectly for the TV. It rang up as 259.99 even though it was clearly labeled 219.99 and we had verified TWICE with an associate that 219.99 was the correct price. We went back to the store, thinking we would be refunded the difference. After spending over 30 minutes with customer service explaining what happened, customer service informed us that they could not refund the difference even after we showed them where the TVs were at and priced as 219.99 AND verified with the sales associate that he had confirmed that price with us TWICE. We then returned the TV for a full refund, to which my money is still tied up in the transaction until sometime next week (all for a TV that was FRAUDULENTLY sold to me!!). Not only was it mislabeled, but your sales associate told me TWO times that the labeling was correct. I am disappointed with the lack of customer service that we received. It is beyond frustrating to me that your company is unable to honor a $40 error in pricing that your very own sales associate confirmed. I believe that the store was 100% at fault for this situation and am more than displeased with the original situation and the events that followed. I consider it a disgusting lack of integrity to fraudulently sell a customer an item and refuse to right the situation when able. There is no doubt in my mind that the store manager (Cedric) or division manager could have authorized the TV to be sold at the price listed (and confirmed by the sales associate twice!) but they simply chose not to. Prior to today I had a positive view of Best Buy and considered it my store of choice for many items. My wife even did seasonal work for this store several years prior. Unfortunately, I will no longer choose to give my money to a cooperation that does not value integrity, honesty, and accountability. I understand that you are a large corporation and my few purchases probably won't even put a dent in your profit margin, but I would just like to remind you that I represent your entire customer base. If this is the type of customer service that your company prides itself on, then I am sure this is only one of many incidents. I find that extremely unfortunate. I will now be purchasing the same TV from another company for $259.99 (where it was actually labeled correctly, and the sales associate is able to accurately confirm the pricing). My future business will not be with you after today.

Hello lauralou1105,
Purchasing a new TV should be fun, exciting, and straightforward, and not be complicated by unclear signage and conflicting information. I very much regret that this was your experience at the Huntsville store.
I completely understand your conclusion that -- after the attempts to verify pricing that you made -- you should have had no questions and no surprises about the cost of the TV after purchase. Did Cedric give you any explanation as to why the TV you bought rang up at a different price or for his not honoring the display pricing?
It is wholly disheartening to hear that this experience may influence how you shop in the future. It is my hope that you will one day give Best Buy another chance to win you over.
Please know that I'm grateful that you shared your experience with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Comcast lacks integrity and transparency

I have been a customer of Comcast/AT&T Broadband/TCI for over twenty years. Recently I retired and decided that I needed to reduce my expenses. Over the past five years I have seen my cost for phone, internet and cable go from just under $90.00 per month up to over $190.00 per month. I called Comcast to cancel my cable service, since for the most part I am satisfied with the over the air stations I can receive in my area. Even though it was nice to have the additional cable channels, I found I spent less than 10 hours a month watching these premium services. Instead of just terminating the service I requested, the agent went over my options to reduce my bill, he offered to reduce my bill down to $139.00 per month for basically the same services I was getting at over $190.00 per month. I explained that being retired, even $139.00 month was more than I could justify. He told me that for just telephone and internet service I would be paying $108.00 plus taxes/fees. If I were to just get phone it would be about $54 month, and internet alone would be $76 month. I told him I wasn't interested in cable service, he then offered me cable, phone and internet for $89.00 month plus taxes and fees. I found this experience quite frustrating. I found that Comcast lacks integrity, and transparency. If they can offer all three services (albeit it was basic cable, telephone and internet), for $89 plus taxes/fees, why can't I get basic phone and internet service was less than that price point. I am tired of having to play let's make a deal with Comcast. If my local telephone company could offer decent intenet service, I would call it quits with Comcast completely. Even returning the cable boxes to Comcast was a hassle, the only practically place to return equipment is 5 miles away, and 30 minute drive due to the location. It took me 45 minutes to return four cable boxes and four remotes. Not good customer service.

Hi georger811,
Sorry to hear about the poor experience you had. I do see you have already canceled the TV and phone. I also see you were put in full price for Internet. I was able to give you a discount on that for your troubles.
We do try and put the service centers within reasonable distances mileage-wise, however we cannot do much about how long it takes you to get there. Length of time it takes you to get there is not a customer service issue as there are far too many factors playing into how long it takes to get to a location.

JDeveloper, ADF, lack of support and bleak future

Hi,
I'm a seasoned Java and .NET developer, used to many environments and frameworks. A happy user of Oracle databases.
For a very Oracle oriented client I started with a team of developer a project using JDeveloper (no choice). After 4 months of using JDeveloper, ADF to build web sites, here are some thoughts I would like to share. This remarks only focus on that products, because I have a lot of respect for the Oracle databases and had a lot of success with them.
I am starting to get depressed about the very few blogs (most from Oracle) talking about JDeveloper and ADF, the lack of books, and the Oracle forums.
Moreover, most of the time you never get an answer to your problems, sometimes untested not working 'solutions', and a very very few times a working solution. Help is sparse, the community is missing.
If Oracle wants to promote its framework, it has to boost the number of tutorials, examples and support.
Googling about ADF is most of the time a non sense since you always land on the same 3 blogs and the Oracle forums.
Proof of non use by the community ?
If you try on www.indeed.com to find statistics about JDeveloper or ADF jobs you get another frightening proof.
Sometimes you find a piece of code or a tutorial that may help, but you realize it works only on some specific release of JDeveloper.
What makes me angry is when you ask why your code works on the x.x.x.x version but not the newest version, and the only answer you get is stay with x.x.x.x version (I won't bother to fix your 10 lines or code or even give you a direction to do it (maybe coz I don't understand myself were the breaking changes are)).
JDeveloper is damn too slow ? You should have a dual-core and at least 2 Go of memory, you poor thing ! Is Java for rich people ?
Debuging is a nightmare. Compared to Eclipse or others it is not practical at all.
I'm happy when I can create a few pages drag and dropping controls. Business components are also a good thing. It speeds up my development. But since development is not just UI and generating business components, I lose a lot of time every time I want to write code, every time I do something "exotic" it becomes a pain in the ass.
My problem here is that the architecture and JDeveloper constraint the developer a lot. I don't even talk about the fact that everything is only Oracle database oriented (openess ?). Even changing your page layout is a pain. Positioning controls is non trivial. As a whole, I would say that this whole thing imposes you to adapt to it, it doesn't adapt to you and your way of working.
Most results I saw look like the Oracle websites.
I could go on about the various bugs and problems that plague JDeveloper. Like the refactoring (when usable) that leave old and annoying stuff in your model XML, like the bugs in the diagrams, like problems related to auto-binding on the page and manually changing controls ID, various synchronization problems between pages and backing beans, adding upload is a mess, OrdDomain types are buggy, regions doesn't work well in the designer, and so on...
My point is that I feel the whole thing is not mature. And Oracle seems to fix some issues with the release of JHeadStart. Sometimes you fix things by integrating JHeadStart stuff. JHeadStart is probably a great thing and a time saver if you don't do too much "exotic" screens and code, but does it means that JDeveloper+ADF and classic development becomes a second class citizen ?
This is sad, since the ADF framework and JDeveloper look good and are worth of a more widespread usage. But marketing and support are way way far behind other commercial and open-source solutions. When I see what is planned for JDeveloper 11 and I compare it to others (Java or not). When I look at the developers needs and expectations, I feel we are losing the race.
Maybe Oracle would like to hand over some of the framework to the community, but my feeling is that the community is already commited on other exciting and less constraining frameworks and tool, and this community may well work in a way that doesn't fit Oracle vision. Future will tell.
Cheers.

Hi,
thanks for the detailed comment. I appreciate the time you spent writing this up as this helps to improve the product. Below is a first - quick and brief response to some of your statements.
... for documentation and tutorials
http://www.oracle.com/technology/products/adf/learnadf.html
Especially the ADF Developer Guide for 4 GL developers earns a lot of praise among J2EE developers.
http://download.oracle.com/docs/html/B25947_01/toc.htm
... for books
http://www.oracle.com/technology/tech/java/jsf.html
Sometimes you find a piece of code or a tutorial that may help, but you realize it works only on some specific release of JDeveloper. What makes me angry is when you ask why your code works on the x.x.x.x version but not the newest version, and the only answer you get is stay with x.x.x.x version
Of course samples need to be created to some point in time with a specific version. We have SRDemo as our main - maintained - reference demo I suggest you download this sample from OTN using help--> check for updates. Note that SRDemo contains code solutions for most developer cases and also is available in 10.1.3.1
I'm happy when I can create a few pages drag and dropping controls. Business components are also a good thing. It speeds up my development. But since development is not just UI and generating business components, I lose a lot of time every time I want to write code, every time I do something "exotic" it becomes a pain in the ***.
What is exotic, and what are the questions you didn't get an answer for ? I see that this is your first posting on OTN, so I am wondering under which account you posted the other questions that did not get an answer.
Googling about ADF is most of the time a non sense since you always land on the same 3 blogs and the Oracle forums. Proof of non use by the community ?
Isn't OTN a community ? I don't think that we need another discussion forum and looking at OTN it appears very active.
I don't even talk about the fact that everything is only Oracle database oriented (openess ?).
Not true. Please prove your claim.
Even changing your page layout is a pain. Positioning controls is non trivial. As a whole, I would say that this whole thing imposes you to adapt to it, it doesn't adapt to you and your way of working. Most results I saw look like the Oracle websites.
Now you are barking up the wrong tree, blaming ADF for what is JavaServer Faces layouting. You don't have to use JSF but can go for JSP /Struts and/or Swing development. What is the view layer technology of your choice that allows you to do better layouting ?
I could go on about the various bugs and problems that plague JDeveloper
Yes, please post them all
... regions doesn't work well in the designer, and so on...
Of course, because regions are not officially supported. JDeveloper 11 - I know you don't want to hear future - will have full templating (going far beyound of what facelets do) and region support
My point is that I feel the whole thing is not mature. And Oracle seems to fix some issues with the release of JHeadStart.
JHeadstart is a consulting offering and not meant to fix the product.
... but does it means that JDeveloper+ADF and classic development becomes a second class citizen ?
No comment for this statement as it is based on a wrong observation
This is sad, since the ADF framework and JDeveloper look good and are worth of a more widespread usage. But marketing and support are way way far behind other commercial and open-source solutions. When I see what is planned for JDeveloper 11 and I compare it to others (Java or not).
Note that only a fraction of new features in JDeveloper 11 leaked out so far or have been mentioned in the recent statement of direction. JDeveloper has many more features that we don't yet promote because the software isn't available.
Please note that we give ADF to the community. Its just we are not giving it to the open soutce community but the J2EE community (JSR-227)
Frank

Customer Service Miscommunication and a large lack of communication and follow through

I seem to be having a lot of difficulty with Verizon Wireless Customer Service the last few months and am becoming increasingly frustrated. Let me start by saying I have been with Verizon for years, my wife, kids, and in laws all have Verizon, and my Father and Step mother are soon making a decision to move their service over from AT&T. I may tell them to think again about that.
October to 2012 we bought my step daughter a basic phone. She has had a number of problems with it. It doesn't hold a charge, it restarts or shuts down randomly. They sent her a replacement, and that phone had the same issues. So we decided we would upgrade to an iPhone for her back in March. Customer service said her plan was grandfathered in for an early upgrade and she would be eligible in May. Great, so we waited a couple of months and when we looked into upgrading, the sales rep said she is not eligible until October, no early upgrades are available. We told him what the CSR said, he said thats not what his system said and he began walking away. I asked him to please call customer service. He did, and after 45 minutes on the phone between Customer service and him and then customer service and my wife, it was determined she could upgrade that day, but it would have to be through the phone. I wish she did it on the phone there so all of this time wouldn't had been wasted, but we had things to do so she said we would call back when in the car. The sales rep told us to ask about the free promotion Verizon is offering a free 32 GB iPhone 5C.
We got in the car, called the Customer Service number, talked to a rep who said that line was not eligible until October. We told him about the entire conversation we just had 5 minutes ago at the store, he just kept insisting we were not eligible. I asked to speak with a supervisor, he then put us on hold for 45 minutes and then we got disconnected.
We called back, spoke with another rep, told her about the upgrade, were told once again we were not eligible until October. Once again we went through the entire conversation from the store, told her about being on the phone an hour and getting disconnected, she said she would look into everything, put us on hold for 15 minutes, came back and said we would be eligible June 30th....not today. I asked about the Free 32GB 5C, she said that was for "select" customers and she could not offer that to us. This was now disappointing on a few levels, between the last 2 hours of getting nowhere and now we are not eligible for something others can get, this left a bad taste in my mouth. She put us on hold for a supervisor. After going back and forth on being told by multiple reps we could upgrade in May and now being told we can't and not being given any reasons as to why this changes from one person to another, the Supervisor said she would make us eligible to upgrade early that day, but that because it was before 6/30 we could not get the 5C promotion. We asked if we would be eligible for the promotion if we waited until June 30, she said yes, but we could not get it before then. We confirmed this 3 times and asked her to put a note in the system so we would not have to go through this again. She confirmed with me 3 times, we could upgrade that day and pay the discounted price for the 5C, but if we waited until 6/30 we would be eligible for the 32GB 5C at no charge. This was what we were looking for and were willing to wait.
The other day I called to confirm that when we walk into the store next Monday-6/30 the notes were in the system, and we would not have any problem getting the promotion. The rep said we would not be eligible to upgrade for any discounts until October....<sigh> Went through previous conversations once again, asked for her to please look through the notes, she saw the supervisors note showing we could upgrade at the discount but no mention of the 5C promotion and said Marketing had not "Flagged" us for that promo and we could not get it. I asked once again to speak to a supervisor, she looked through the account and repeated the same thing about not being flagged but she would send an email to the supervisor that added the notes and find out what was going on. I asked to be CC'ed so I can have this all in writing, she said yes, and to expect to hear back from someone by the end of the next business day.
It is now 4 days later, I have not heard from anybody, I figured today I would look at MY plan and see if I could at least use one of the lines on my account and see if I was eligible for the promotion. Mind you, last year when I upgraded to the 5S, I was talked into adding my Verizon iPad to it, and instead of going month to month on it, add it to a shared plan, and I would be able to use the line on my iPad to upgrade to a newer phone, he even showed me how to do it myself. So now when I was looking to do what I was promised I could do, I am not able to do it, it only showed I can upgrade to another tablet only. I did the online chat and the rep told me that policies can change from day to day without notice. This does not sit well with me at all. I get sold to do something based on what the rules are one day, and tomorrow the rules change, this to me is equivalent to Bait & Switch and I now have to question the ethics here. This also tells me Verizon at this point takes retained customers for granted where my past experience was so much better than it is now.
Due to the complete lack of communication and simply keeping notes of previous conversations in their system so you don't have to keep explaining yourself over and over and being told different things by every rep I speak to down the line, I am not just back at square one with my step daughters phone, but a step back on what I signed up for on my plan.
AT&T has a program now that pays the Early Termination Fee and gives full discounts and Promos for new customers. I may be forced to look into this as it will cost me much less down the line in time and money, and I can use talk and data at the same time.
All I ask from Verizon is to listen, communicate, follow up and follow through.

Feel free to sink this, I rang and sorted it.

"Oracle Data Integrator" with "Total Recall"

Hi all,
We are planning to use Oracle Data Integrator 11g for performing ELT in Oracle 11g database. We are also planning to enable the "total recall" (flashback) technology and house all our tables on it.
Question I have in my mind right now is, will ODI and Total Recall work well together?
Background
Say we have an interface defined with the target data store defined on a tablespace with flashback enabled. Say there are 100 rows in the source, of which 10 rows violated the check constraint . The "bad" data, violating the constraint, will be moved to the E$ table while the rest of the 90 rows are loaded into the target.
Questions*
1) If our business rule dictates zero tolerance for errors and a ROLLBACK is issued, what will happen to the data in the E$ table?
2) Say we have committed* the 90 rows and want to use a flashback transaction query to undo the changes, how will it affect the E$ table?
3) Will the rows be deleted from the E$ table also along with rolling back of the changes in the target?
4) If the errors in E$ are recycled and this interface is restarted after the rollback is performed, will the I$ table contain 110 rows i.e. source data + data from E$?
5) How does ODI handle recycling / reprocessing of the violations in E$ table?
Please advice.
Thank you.
CC

1.) The data in E$ will remain there
2.) The data in E$ will remain there
3.) The data in E$ will remain there
4.) 90 rows. The recycled will still error out
5.) To me the recycling feature is pretty lame. You need to fix the errors in the E$ table and then recycle will load the data.

Seriously??? What a lack of integrity

So after two weeks of trying to resolve issues with you. Your sales rep promised me things at a certain rate and now I can't have what was promised me. I want what was promised to me. This is so rediculous that I have to go back down to a customer service center again and talk to someone. Im probably not going to get what was promised to me either. Im just astonished that you are still in business. As I am looking through these forums the amount of negative responses to your customer service should tell you something. You need to fix things. I will NEVER recommend you to anyone. your customer service is just unbelievable bad. The people are nice, but what they tell you they are going to do and what actually happens are two different things. Im just so frustrated with your lack of integrity in honoring what I was promised. I know its your sales reps word against mine, but I have the service order to prove what we discussed. If I was to be charged for certain things he should have filled it out properly, but then I would have known that his offer was bogus. So Seriously Comcast you are horrible!

VC0323 wrote:
So after two weeks of trying to resolve issues with you. Your sales rep promised me things at a certain rate and now I can't have what was promised me....
Sorry to hear about your issues with Comcast. I let a Comcast employee from the corporate office know about your issues and have requested that they reach out to you. If you don't hear from anyone soon, let me know.

Internal table in Excel output with Header and Total

Hi All,
I have a selection-screen of a report where there is option to specify the path of a file to be stored in local PC. This Report gives output in ALV format which displays header and total of columns.
Now, the requirement is, when the user specifies a path for the file in selection screen it should download in the specified location with header and total row into an excel format.
The issue is, I have the internal table with data without total and header row and the total is getting displayed in the screen through ALV feature. I am not sure, how to give the same output in downloaded excel with header row and total as it is displayed on screen.
Please let me know, if you have any suggestions.
Thanks & Regards,
Anshumita.

try using TOP OF PAGE event and write the number of records in the header part.
hope this will help.

Application Integrator and SSO by SAPLOGONTICKET

After the docs (e.g. "How to Use the Application Integrator") and blobs mainly focus on user mapping, I wonder how to configure SAPLOGONTICKET in com.sap.portal.appintegrator.sap.Generic efficiently.
Does combining "URL template" and "URL template fraction for SSO" give a chance for sending a Login Ticket to another server (distinct domain)? Or is the "authentication" part in "URL template" useless for Login Tickets (as stated in <a href="https://www.sdn.sap.com/irj/sdn/thread?threadID=21141">Thread 21141</a>)?
Thanks
Gerhard

Hi Gerhard,
If your system is set to log on with SAP logon tickets for authentication, you can specify an authentication template in parameter SSO2Template, e.g. MYSAPSSO2=<Request.SSO2Ticket>. That's all it takes on portal side to configure the SAP Logon Ticket when using application integrator. .
If you want to use SAP Logon Ticket for multiple domains (portal server and backend server are in different domains) you have to take special care. Have a look into the <a href="http://help.sap.com/saphelp_nw2004s/helpdata/en/a0/88a340fa432b54e10000000a1550b0/frameset.htm">SAP Library</a> to find out how to configure logon tickets for multiple domains.
Hope I could help!
Best regards,
Martin

Unit testing, integration and functional testing

Hello all,
I would like to know the difference between Unit testing, integration and functional testing. And also what are the testing tools that are more commonly used?
Thanks,
Maxx

Hi,
    Unit testing :
                A complete cycle of each module will be tested
                ie for PP Right from requirements to planned orders /production orders
                confirmation .
    Integration testing:
                Here cross module testing will be carried out.
                 ie PP and MM integration
                    After confirming production order a GR is made /billing is carried out
                    and delivered.
      Functional testing:
                This testing is carried out to see whether the system can with stand l the loads during processing by users.
                Stress test and volume test.
            Regards,
            nandha

The lack of details and customer service.

After less than one month of ownership, my Ideapad K1 power button broke. After talking to a customer service rep (K). She informed me it will have to be returned to Lenovo for repair, which will take about 7 to 10 business days from time of delivery. I asked to speak to a supervisor at which point she puts me on hold and then comes back on the line to tell me the supervisor stated the same thing. At no point did I ask her to confirm this with the supervisor. I asked again to speak to her supervisor, to which she puts me on hold again. The supervisor (R) comes on the line to tell me that the Ideapad K1 will have to be returned for repair. He then transfers me back to K to finalize the return, to which she now informs me I will have to pay for shipping. This is very poor customer service in my view. I will never buy another Lenovo product as long as I live and would advise every one I meet not to buy one either. I was looking at their high end laptops for my corporate deployment, its a shame. Maybe I will be going with DELL as they will send a Tech to my house to perform repairs. I do hope that all customer calls are recorded as I believe someone needs to listen to the lack of professionalism and customer service that both K and R display.
Note from Moderator: Employee name/e-mail/phone removed to protect their privacy per the forum rules.

Hi i had the excact same thing i got the k1 for christmas and now its january and the power button doesnt work ..i never dropped it always put it in its case and there is not a dam scratch on the thing least they could do is pay for shipping there defective product back to them so it can be fixed

Data Integrator and Data Quality

Hi,
I worked on BI 7.0 and now exploring Business objects. I wanted to know how Data Integrator and Data Quality products relate to SAP BI 7. What is the purpose of using them. Is this integration and quality features not embedded in SAP BI 7.

BI and Data Services share many integration features, but Data Service provides better connectivity to third party data sources. The data quality features of Data Services are not available in BI.

Display 6 line items and total in main window

Hi,
I want to display only 6 line items in main window( on first page and also total of the main window of first page), and consecutively in all the apges i want to display only 6 line itms and total in each page of main window, how to write logic for this.
Thanks,
Donlad

Hi r u talking about Snmartform if yes
Let us take the page you are using as PAGE1, you can achuve this using the Command Node. call the same page after 6 items as follows
1.create Table.--->Main area , Header and footer.
2.Declare a variable V_count type sy-tabix.
a.Now click on the table tab>Main Area>right Create>Command (insert a command node after the Line type you r using to print the data), in this COMMAND node give the condition V_COUNT = 6. GOTO>PAGE1 (it maens you r triggering the new page after the 6 lines.
b. after this command noder insert the Program lines heate increase the value of V_COUNT.
Maintain another variable the use that for page totals...
total can be doneautomatically by using the TABle-->CALCULATION TAB.
let me know if you more clear info, iam sure u r problem willbe solved.

How to get Open Balance for the year and Total Ending Balance?

For a given account, how to get Open Balance for the year (Cumulative Ending Balance) and Total Ending Balance (Cumulative Ending Balance)?
Is there any function module available? or should I read from some tables? Please advice.

Hello Paul,
You could try calling one of the following BAPIs - see which one meets your requirement. They are documented well so shouldn't be a problem finding out the correct one for your requirements.
BAPI_GL_GETGLACCBALANCE
BAPI_GL_GETGLACCCURRENTBALANCE
BAPI_GL_ACC_GETBALANCE
BAPI_GL_ACC_GETCURRENTBALANCE
BAPI_GL_ACC_GETPERIODBALANCES
BAPI_COND_VAL_DECRE_BALANCES
You might have to put in some of your own logic after the BAPI call to get what you want.
Hope this helps,
Cheers,
Sougata.
p.s. Also look at FM FAGL_GET_ACCOUNT_BALANCE
Edited by: Sougata Chatterjee on May 7, 2008 11:47 AM

CSR's lack of integrity and total lies

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