CSWP missing tabs in query builder

We have an on-premise SP2013 Enterprise install and a rather odd situation with CSWP. When I use the Change query button in the web part I only see 2 tabs, basics and refiners. The basics tab has no link to advanced mode and doesn't have the Select a query
dropdown either.
Anyone ever see this behavior before?
Thanks

Hi,
As I understand, you inserted content search web part, when you change query, the build your query dialog only has two tabs.
I wonder does it work well before. Please try re-create a content search web part and see if the issue still occurs. If this is an new install environment, and it does not work ever. Then you might have to rebuild your server.
Regards,
Rebecca Tu
TechNet Community Support

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    When I was testing the connection in Admin/JDBC panel. It says Connection established Successfully. But When I try to open a query Builder , It throws me the following error.
    "Could not load schema information. Please make sure that this connection is active."
    Any thoughts ?
    p.s I am behind proxy. (Changed oc4j.cmd already).
    Thanks in Advance.

    Dear All:
    Well, I hope the solution below could solve your problem.
    1. Goto the Admin tab from your Oracle BI Publisher Enterprise.
    2. Goto the JDBC Connection, there you'll find some of your JDBC predefined connections.
    3. Click on the Data Source where you find these error.
    4. Replace the jdbc:oracle:thin:@HOST:PORT:SID with HOST, PORT, and SID (e.g. jdbc:oracle:thin:@localhost:1521:ORCL).
    5. Enter username and password from the schema (e.g. u:HR p:HR for HR Schema).
    6. Test the connection, make sure that it is successfully connected. Otherwise you should check the connection detail.
    7. Done. Back to your query builder.
    Regards,
    Adrian

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