CTI - creation of the interaction ticket

CRM 5.0 SP09, I don't think this is an issue our BCM vendor AMC can assist with.
Interaction record created if a call center agent dials another agents extension, depending whom hangs up 1st an interaction record is created.
1. Agent A dials Agent Bu2019s extension, Agent A hangs up initially u2013 no ticket is created. (GOOD)
2. Agent A dials Agent Bu2019s extension, Agent B hangs up initially u2013 ticket created under agent Bu2019s name (Not Desired)
Agents may call others for various reasons, but this is causing alot of unwanted processing as agents are working their open in process tickets.
Badi CRM_IC_IARECORD to suppress the interaction record appears to come to early to. As a follow up, if any non ICWC agent dialed an agents extension we would prefer CRM to not generate an interaction ticket when the agent answers the phone.
Thanks,

closing

Similar Messages

Creation of Leads through the Interaction Centre (IC_AGENT) Role

Hi,
How Can I create Leads through the Interaction Centre(IC_AGENT) Role in WEB UI?
Regards,
Srinivas

Hi,
If you are using IC_AGENT as the role you can try it this way,Go to the INDEX Workcenter and from there you can try creating a LEAD.
Hope this helps you out!
Regards.

Attaching e-mails to the interaction record(Activity) via ERMS set up

Hi Experts,
                 1. Activity (Interaction record) to be created automatically on receiving an email.
                 2. Once the acitivity is created then it must be routed to employee responsible based on certain rules.
           For the above requirement we are trying to config ERMS.
During the creation of an activity it should be possible attach ( link ) the e-mail or documents to the interaction record via ERMS set up. Do we need to do any configuration to attach the e-mails to the interaction record (Activity) . Please provide inputs on this requirement.
Contributions will be highly appriciated. Thanks
Regards,
Lakshmana.P

Hello Lakshmana.P,
Typically you would not actually route an Interaction Record (IR). If some follow up action is required, it is a best practice to create a service ticket. The IR creation is more appropriate for situations in which ERMS can auto-respond with a solution to an easy question about e.g., shipping rates, return policies, retail locations, or whatever. There are default actions for routing service tickets, but not for interaction record.
Best regards,
John

How to trigger an SMS after creation of Activity / Interaction Record

Dear Experts,
Our Client requirement is to trigger an SMS immediately after creation of an Interaction Record. I want to define an Action for this.
But what processing type should I use for SMS, (like Method Call, Smart Forms Mail / Fax / Print and Workflow). We are using an external service provider domain to send SMS to our customers. It has been configured in SCOT.
But from CRM configuration front there is no specific processing type for SMS. then how system reads telephone number from the BP master.
Kindly help me to resolve the issue, your suggestions will be highly appreciated.
Best regards
Raghu ram

Raghu,
In your case you could copy a "print" action method class and create a z-version. Then modify the print action method so that the smartform output triggers a call to your output type.
Or you could just code a new method that creates a new BCS send request using the CL_BCS document and your output type.
It just depends on how whether you want to use smartforms to build the message or build it in some other method.
Take care,
Stephen

I created a book in iBooks Author using the Photo Book template. When I rotate to portrait orientation, the photo or widget disappears and a table of contents appears with only the interactive media showing.

I created a book in iBooks Author using the Photo Book template. When I rotate to portrait orientation, the photo or widget disappears and a table of contents appears with only the interactive media showing.

Thanx for the prompt response, KT. I have indeed seen that thread, only just after I posted the question.
I have spent hours on the phone with what I now know is a call center in Texas on this question.
I think Apple could be a little more "hands on" with iBooks Author users, and it should also be pointed out that landscape photos will not display in portrait mode.
In my case, I used gallery widgets to display vertical photos, since they look better in portrait mode.
But instead of simply rotating, the page disappears and a TOC of interactive media appears. The gallery behaves as expected when tapped. This is not what I expected, but since the gallery works, I can live with it.
Right now I have "tickets" telling me to "fix" this "problem or to disable portrait mode.
I don't want to disable portrait mode.
Will Apple accept the books if I tell them this is not an "error?"

Hi gurur's how we do the interactive report in ALV

hi gurur's how we do the interactive report in ALV.
PLZ HELP ME

Hi Srivasu,
                I will send a sample code along with Comments check it once ok.copy the below code and execute it and debug it ok..
*& Report YPURCHASEORDER_ALV_LISTDISP                                 *
*& DEVELOPER : KIRAN KUMAR.G                                         *
& PURPOSE    : CREATING A PURCHASE ORDER BASED ON PURCHASE DOC NUMBER
*& CREATION DT: 22/11/2007                                            *
*& REQUEST   : ERPK900035                                             *
REPORT YPURCHASEORDER_ALV_LISTDISP.
Tables
TABLES : ekko, "Purchasing Document Header
         ekpo. "Purchasing Document Item
Type pools
TYPE-POOLS: slis.
Internal Tables
DATA: BEGIN OF gt_headerdat OCCURS 0,
       ebeln LIKE ekko-ebeln,        " Purchasing Document Number
       bukrs LIKE ekko-bukrs,        " Company Code
       bstyp LIKE ekko-bstyp,        " Purchasing Document Category
       bsart LIKE ekko-bsart,        " Purchasing Document LIKE
       aedat LIKE ekko-aedat,        " Date on which the recordwascreate
       ernam LIKE ekko-ernam,        " Name of Person who Created Object
       lifnr LIKE ekko-lifnr,        " Vendor's account number
       spras LIKE ekko-spras,        " Language Key
       ekorg LIKE ekko-ekorg,        " Purchasing Organization
       ekgrp LIKE ekko-ekgrp,        " Purchasing group
      END OF gt_headerdat.
DATA: BEGIN OF gt_item OCCURS 0,
       matnr LIKE ekpo-matnr,        "Material Number
       werks LIKE ekpo-werks,        "Plant
       lgort LIKE ekpo-lgort,        "Storage location
       matkl LIKE ekpo-matkl,        "Material group
       menge LIKE ekpo-menge,        "Purchase order quantity
       meins LIKE ekpo-meins,        "Order unit
       netpr LIKE ekpo-netpr,        "Net price in purchasing document
       kunnr LIKE ekpo-kunnr,        "Customer Number 1
      END OF gt_item.
Global Structures
DATA: gt_header    TYPE slis_t_listheader, "For Headings
      wa_header    TYPE slis_listheader,
      gt_fieldcat TYPE slis_t_fieldcat_alv, "Structure Defintion
      wa_fieldcat TYPE slis_fieldcat_alv,
      gt_fieldcat1 TYPE slis_t_fieldcat_alv,
      wa_fieldcat1 TYPE slis_fieldcat_alv,
      wa_layout    TYPE slis_layout_alv,     "Layout
      gt_events    TYPE slis_t_event,        "For Events
      wa_events    TYPE slis_alv_event.
Selection Screen
SELECTION-SCREEN: BEGIN OF BLOCK b1 WITH FRAME TITLE text-001.
SELECT-OPTIONS : s_ebeln FOR ekko-ebeln.
SELECTION-SCREEN: END OF BLOCK b1.
Initialization
INITIALIZATION.
PERFORM initial.
Fetch Data
START-OF-SELECTION.
PERFORM fetch_data.
END-OF-SELECTION.
Bulid fieldcatalog
PERFORM fieldcat.
Change fieldcatalog
PERFORM fieldcat_change.
Events Triggering
PERFORM place_events.
Layout.
PERFORM layout.
Display Data
SORT gt_headerdat BY ebeln.
PERFORM display_list.
*&      Form initial
      text
--> p1        text
<-- p2        text
FORM initial .
s_ebeln-sign    = 'I'.
s_ebeln-option = 'BT'.
s_ebeln-low     = '3000000090'.
s_ebeln-high    = '3000000166'.
APPEND s_ebeln.
ENDFORM.                    " initial
*&      Form fetch_data
      text
--> p1        text
<-- p2        text
FORM fetch_data .
REFRESH gt_headerdat. "Clear the Body of Internal Table
CLEAR   gt_headerdat. "Clear Header Line
SELECT ebeln
         bukrs
         bstyp
         bsart
         aedat
         ernam
         lifnr
         spras
         ekorg
         ekgrp
    FROM ekko
    INTO TABLE gt_headerdat
   WHERE ebeln IN s_ebeln.
ENDFORM.                    " fetch_data
*&      Form display_list
      text
--> p1        text
<-- p2        text
FORM display_list .
CALL FUNCTION 'REUSE_ALV_LIST_DISPLAY'
   EXPORTING
I_INTERFACE_CHECK              = ' '
I_BYPASSING_BUFFER             =
I_BUFFER_ACTIVE                = ' '
    i_callback_program             = sy-cprog
I_CALLBACK_PF_STATUS_SET       = ' '
    i_callback_user_command        = 'USERCOMMAND'
I_STRUCTURE_NAME               =
    is_layout                      = wa_layout
    it_fieldcat                    = gt_fieldcat
IT_EXCLUDING                   =
IT_SPECIAL_GROUPS              =
IT_SORT                        =
IT_FILTER                      =
IS_SEL_HIDE                    =
I_DEFAULT                      = 'X'
I_SAVE                         = ' '
IS_VARIANT                     =
    it_events                      = gt_events
IT_EVENT_EXIT                  =
IS_PRINT                       =
IS_REPREP_ID                   =
I_SCREEN_START_COLUMN          = 0
I_SCREEN_START_LINE            = 0
I_SCREEN_END_COLUMN            = 0
I_SCREEN_END_LINE              = 0
IMPORTING
E_EXIT_CAUSED_BY_CALLER        =
ES_EXIT_CAUSED_BY_USER         =
    TABLES
    t_outtab                       = gt_headerdat
   EXCEPTIONS
    program_error                  = 1
    OTHERS                         = 2.
IF sy-subrc <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
        WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
ENDFORM.                    " display_list
*&      Form place_events
      text
--> p1        text
<-- p2        text
FORM place_events .
CALL FUNCTION 'REUSE_ALV_EVENTS_GET'
    EXPORTING
      i_list_type     = 0
    IMPORTING
      et_events       = gt_events
    EXCEPTIONS
      list_type_wrong = 1
      OTHERS          = 2.
IF sy-subrc <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
        WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
CLEAR wa_events.   "Clear Header Line
READ TABLE gt_events INTO wa_events WITH KEY name = 'TOP_OF_PAGE'.
IF sy-subrc = 0.
    wa_events-form = 'HEADING'.
    MODIFY gt_events FROM wa_events INDEX sy-tabix.
ENDIF.
CLEAR wa_events.   "Clear Header Line
READ TABLE gt_events INTO wa_events WITH KEY name = 'END_OF_LIST'.
IF sy-subrc = 0.
    wa_events-form = 'PAGEDOWN'.
    MODIFY gt_events FROM wa_events INDEX sy-tabix.
ENDIF.
CLEAR wa_events.    "Clear Header Line
READ TABLE gt_events INTO wa_events WITH KEY name = 'USER_COMMAND'.
IF sy-subrc = 0.
    wa_events-form = 'USERCOMMAND'.
    MODIFY gt_events FROM wa_events INDEX sy-tabix.
ENDIF.
ENDFORM.                    " place_events
*&      Form layout
      text
--> p1        text
<-- p2        text
FORM layout .
CLEAR wa_layout.                   "Clear Header Line
wa_layout-zebra = 'X'.             "Zebra Lines in the Output
wa_layout-colwidth_optimize = 'X'. "Optimize the Column Width
ENDFORM.                    " layout
*&      Form heading
      text
FORM heading.
WRITE:/6 'THIS REPORT DISPLAYS THE PURCHASE ORDER DETAILS'.
WRITE:/6 'CLICK ON PURCHASE DOC NO FIELD(INTERACTIVE LIST)'.
ENDFORM.                    "heading
*&      Form fieldcat
      text
--> p1        text
<-- p2        text
FORM fieldcat .
CALL FUNCTION 'REUSE_ALV_FIELDCATALOG_MERGE'
   EXPORTING
    i_program_name               = SY-CPROG
    i_internal_tabname           = 'GT_HEADERDAT'
I_STRUCTURE_NAME             =
I_CLIENT_NEVER_DISPLAY       = 'X'
    i_inclname                   = SY-CPROG
I_BYPASSING_BUFFER           =
I_BUFFER_ACTIVE              =
    CHANGING
    ct_fieldcat                  = gt_fieldcat
   EXCEPTIONS
    inconsistent_interface       = 1
    program_error                = 2
    OTHERS                       = 3.
IF sy-subrc <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
        WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
ENDFORM.                    " fieldcat
*&      Form fieldcat_change
      text
--> p1        text
<-- p2        text
FORM fieldcat_change .
LOOP AT gt_fieldcat INTO wa_fieldcat.
    CASE wa_fieldcat-fieldname.
      WHEN 'EBELN'.
        wa_fieldcat-hotspot = 'X'.
    ENDCASE.
    MODIFY gt_fieldcat FROM wa_fieldcat INDEX sy-tabix.
ENDLOOP.
ENDFORM.                    " fieldcat_change
*&      Form pagedown
      text
FORM pagedown.
WRITE:/35 'HAVE A NICE DAY...' COLOR 4.
ENDFORM.                    "pagedown
*&      Form usercommand
      text
     -->UCOMM      text
     -->SELFIELD   text
FORM usercommand USING ucomm LIKE sy-ucomm selfield TYPE slis_selfield.
READ TABLE gt_headerdat INDEX selfield-tabindex.
CASE selfield-sel_tab_field.
    WHEN 'GT_HEADERDAT-EBELN'.
      REFRESH : gt_item.
      CLEAR   : gt_item.
      SELECT matnr
             werks
             lgort
             matkl
             menge
             meins
             netpr
             kunnr
        FROM ekpo
        INTO TABLE gt_item
       WHERE ekpo~ebeln EQ gt_headerdat-ebeln.
*Build a Field Catalog
      PERFORM fieldcat1.
*For Heading in the Interactive List
      PERFORM heading1.
*Display Interactive Data
      PERFORM display_data1.
ENDCASE.
ENDFORM.                    "usercommand
*&      Form fieldcat1
      text
--> p1        text
<-- p2        text
FORM fieldcat1 .
REFRESH : gt_fieldcat1.
CLEAR   : wa_fieldcat1.
wa_fieldcat1-col_pos    = '1'.           "Column Postion
wa_fieldcat1-fieldname = 'MATNR'.       "Field Name
wa_fieldcat1-tabname    = 'GT_ITEM'.   "Internal Table
wa_fieldcat1-key        = 'X'.           "Blue Color
wa_fieldcat1-seltext_l = 'MATERIAL NO'. "Display Text Screen
APPEND wa_fieldcat1 TO gt_fieldcat1.
CLEAR wa_fieldcat1.
wa_fieldcat1-col_pos    = '2'.           "Column Postion
wa_fieldcat1-fieldname = 'WERKS'.       "Field Name
wa_fieldcat1-tabname    = 'GT_ITEM'.   "Internal Table
wa_fieldcat1-seltext_l = 'PLANT'.       "Display Text Screen
APPEND wa_fieldcat1 TO gt_fieldcat1.
CLEAR wa_fieldcat1.
wa_fieldcat1-col_pos    = '3'.           "Column Postion
wa_fieldcat1-fieldname = 'LGORT'.       "Field Name
wa_fieldcat1-tabname    = 'GT_ITEM'.   "Internal Table
wa_fieldcat1-seltext_l = 'STORAGE LOCATION'."Display Text Screen
APPEND wa_fieldcat1 TO gt_fieldcat1.
CLEAR wa_fieldcat1.
wa_fieldcat1-col_pos    = '4'.            "Column Postion
wa_fieldcat1-fieldname = 'MATKL'.        "Field Name
wa_fieldcat1-tabname    = 'GT_ITEM'.    "Internal Table
wa_fieldcat1-seltext_l = 'MATERIAL GRP'. "Display Text Screen
APPEND wa_fieldcat1 TO gt_fieldcat1.
CLEAR wa_fieldcat1.
wa_fieldcat1-col_pos    = '5'.            "Column Postion
wa_fieldcat1-fieldname = 'MENGE'.        "Field Name
wa_fieldcat1-tabname    = 'GT_ITEM'.    "Internal TAble
wa_fieldcat1-seltext_l = 'PO QUANTITY'. "Display Text Screen
APPEND wa_fieldcat1 TO gt_fieldcat1.
CLEAR wa_fieldcat1.
wa_fieldcat1-col_pos    = '6'.            "Column Pos tion
wa_fieldcat1-fieldname = 'MEINS'.        "Field Name
wa_fieldcat1-tabname    = 'GT_ITEM'.    "Internal TAble
wa_fieldcat1-seltext_l = 'BASE UNIT MEASURE'."Display Text Screen
APPEND wa_fieldcat1 TO gt_fieldcat1.
CLEAR wa_fieldcat1.
wa_fieldcat1-col_pos    = '7'.            "Column Postion
wa_fieldcat1-fieldname = 'NETPR'.        "Field Name
wa_fieldcat1-tabname    = 'GT_ITEM'.    "Internal Table
wa_fieldcat1-seltext_l = 'NET PRICE'.    "Display Text Screen
APPEND wa_fieldcat1 TO gt_fieldcat1.
CLEAR wa_fieldcat1.
wa_fieldcat1-col_pos    = '8'.            "Column Postion
wa_fieldcat1-fieldname = 'KUNNR'.        "Field Name
wa_fieldcat1-tabname    = 'GT_ITEM'.    "Internal Table
wa_fieldcat1-seltext_l = 'CUSTOMER NO'. "Display Text Screen
APPEND wa_fieldcat1 TO gt_fieldcat1.
CLEAR wa_fieldcat1.
ENDFORM.                                                    " fieldcat1
*&      Form heading1
      text
--> p1        text
<-- p2        text
FORM heading1 .
REFRESH : gt_header.
CLEAR   : wa_header.
wa_header-typ = 'H'.
wa_header-info = 'THIS IS AN INTERACTIVE LIST'.
APPEND wa_header TO gt_header.
ENDFORM.                                                    " heading1
*&      Form top
      text
FORM top.
CALL FUNCTION 'REUSE_ALV_COMMENTARY_WRITE'
    EXPORTING
    it_list_commentary       = gt_header
I_LOGO                   =
I_END_OF_LIST_GRID       =
ENDFORM.                    "top
*&      Form display_data1
      text
--> p1        text
<-- p2        text
FORM display_data1 .
CALL FUNCTION 'REUSE_ALV_GRID_DISPLAY'
   EXPORTING
I_INTERFACE_CHECK                 = ' '
I_BYPASSING_BUFFER                = ' '
I_BUFFER_ACTIVE                   = ' '
    i_callback_program                = SY-CPROG
I_CALLBACK_PF_STATUS_SET          = ' '
I_CALLBACK_USER_COMMAND           = ' '
    i_callback_top_of_page            = 'TOP'
I_CALLBACK_HTML_TOP_OF_PAGE       = ' '
I_CALLBACK_HTML_END_OF_LIST       = ' '
I_STRUCTURE_NAME                  =
I_BACKGROUND_ID                   = ' '
I_GRID_TITLE                      =
I_GRID_SETTINGS                   =
IS_LAYOUT                         =
    it_fieldcat                       = gt_fieldcat1
IT_EXCLUDING                      =
IT_SPECIAL_GROUPS                 =
IT_SORT                           =
IT_FILTER                         =
IS_SEL_HIDE                       =
I_DEFAULT                         = 'X'
I_SAVE                            = ' '
IS_VARIANT                        =
IT_EVENTS                         =
IT_EVENT_EXIT                     =
IS_PRINT                          =
IS_REPREP_ID                      =
I_SCREEN_START_COLUMN             = 0
I_SCREEN_START_LINE               = 0
I_SCREEN_END_COLUMN               = 0
I_SCREEN_END_LINE                 = 0
IT_ALV_GRAPHICS                   =
IT_HYPERLINK                      =
IT_ADD_FIELDCAT                   =
IT_EXCEPT_QINFO                   =
I_HTML_HEIGHT_TOP                 =
I_HTML_HEIGHT_END                 =
IMPORTING
E_EXIT_CAUSED_BY_CALLER           =
ES_EXIT_CAUSED_BY_USER            =
    TABLES
    t_outtab                          = gt_item
   EXCEPTIONS
    program_error                     = 1
    OTHERS                            = 2
IF sy-subrc <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
        WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
ENDFORM.                    " display_data1
Reward points if helpful.
Kiran Kumar.G.A
        Have a Nice Day..

Combine the Service Ticket View and the Survey

Dear experts,
I need to display the survey within the Service ticket View. Can you please guide me through the steps to achieve the same?
Thanks,
Kanthimathi

Hi there,
Am just copy and pasting this link.. Some one has explained this procedure in the forums.As I am not sure how to give you the link of the thread, am just copy and pasting it here.
The Attachments assignment block is a re-use component. These re-use components can be integrated into all business transaction components, and as such also in the interaction record. You need to carefully check how the component GS_CM is integrated into component BT111H_OPPT.
1. Define your own enhancement for the interaction record component ICCMP_BT_INR
2. Definition of component usage for GS_CM in the runtime repository editor of the enhanced ICCMP_BT_INR component:
Component Usage: CUGSCM (compare with the component usage in BT111H_OPPT)
3. Enhance the component controller class CL_ICCMP_BT_BSPWDCOMPONE6_IMPL, method WD_USAGE_INITIALIZE
This method binds the context node(s) of the re-use component to the corresponding context node(s) of the main component ICCMP_BT_INR
Sometimes this is easy and binding can happen between 2 BTADMINH nodes for example. In case of the Attachment assignment block a custom controller is used, which makes it more complicated.
Example for BT111H_OPPT
Attachments
WHEN 'CUGSCM' OR 'CUGSCM_DET'.
CALL METHOD iv_usage->bind_context_node
EXPORTING
iv_controller_type = cl_bsp_wd_controller=>co_type_custom
iv_name = 'BT111H_OPPT/CUGSCMCuCo'
iv_target_node_name = 'CMBO'
iv_node_2_bind = 'CMBUSOBJ'.
IF gv_ppm_flag = abap_true.
CALL METHOD iv_usage->bind_context_node
EXPORTING
iv_controller_type = cl_bsp_wd_controller=>co_type_custom
iv_name = 'BT111H_OPPT/CUGSCMCuCo'
iv_target_node_name = 'ATTRIBUTES'
iv_node_2_bind = 'ATTRIBUTES'.
ENDIF.
4. Create custom controller in the enhanced ICCMP_BT_INR component, similar to BT111H_OPPT/CUGSCMCuCo.
You can re-use the opportunity custom controller, and just copy the code above into the WD_USAGE_INITIALIZE method of the interaction record component.
However, to have more clean code it would be better to define your own custom controller in the interaction record component.
5. Enhance the interaction record viewset to display the newly linked re-use component.
ICCMP_BT_INR/InrViewSet. You will probabily need to create a new viewarea and tablinks, and navigational links in the runtime repository.
hope that helps,
Sreekanth

Multilevel categorization not available within the interaction record

Hello all,
I want to display in the interaction record categories that I have defined in the Category Modeler.
I have checked in the IMG, there is the business activity as application area.
I have defined a subject profile in order to assign it to my interaction record and in the category modeler.
But the categories are not displayed in the IR.
PS: SAP System Data: CRM 5.0 - SAPKU50007.
Please advise.
Thanks.
Best Regards,
Elsa.

hi,
Please check if you are missing some steps out of these steps
In SPRO
1. Customer Relationship Management >> Interaction Center WebClient >> Business Transactions >> Define Categorization Profiles
2. Assign this to the web-client profile in Categorization
3. Default Business transaction type: Make the transaction type you are using for service ticket/ service order default in Business Transaction profile
4. Customer Relationship Management >> CRM Cross-Application Components >> Multilevel Categorization >> Define Application Areas for Categorization >> check the basis of categorization. Select and go to Parameters. It should generally by the Subject Profile.
5. Customer Relationship Management >> Transactions >> Settings for Complaints >> Settings for Subjects >>
a.Define Catalogs
b.Define Code Groups and Codes for Catalogs
c.Define Code Group Profiles
d.Define Subject Profiles
e.Assign Subject Profiles to Transaction Types
In Easy Access
1. Create a short-cut for CRM BSP Application for CRMM_ERM_CAT. A new short-cut will be prepared in your favorites. This will launch the Category Modeler in a browser window. This needs Java.
2. Once launched Create a new Schema
3. Assign the schema to your categorization schema
4. In General Data tab provide the Subject Profile that has been created.
5. In Categories create the hierarchy as per your business logic and assign the specific code belonging to the code group profile in the subject profile
6. Once done, come to General Tab, add 10-15 minutes in the current system time and input this data in Valid from time. This is the time after which the Cat. Mod. Will be activated once released.
7. Change the status from Draft to Released. Depending upon u2018From Dateu2019 and u2018Valid From Timeu2019, the category modeler will be activated. This can be seen in the Service Order/ Service Ticket that you have specified, below the description.
Hope this helps.
Best Regards
Pankaj Kumar

How to switch off automatic creation of the business partner?

Hello!
Advise please why in erp after creation of the customer automatically form business partner? How to switch off automatic creation of the business partner? It very much disturbs, because business partner are created from crm. Because of automatic creation business partners are duplicated.

Hi,
I have made the following customizing settings to activate customer integration with business partner, but the problem is when I create a BP with a role (FI-Customer) the customer is not created automatically.
1. Set BP Role Category for Direction BP to Customer
Roles: FLCU00 - Business Partner FI Customer (FS: BP)
FLCU01 - Business Partner Customer (FS: BP)
2. Defined the Number assignment for Direction BP to customer
4. Customer account group and numbering is also defined.
3. Created a BP with BP Role FLCU00, I can see the Customer - General Data tab, but no customer was automatically generated by the system.
Kindly let me know if any customizing I have missed.
Regards
Ameya

How come "Excel" does NOT show up in the Interactive Rpt- Rpt Attribute?

Hi,
I'm building an Interactive Report. And I'd like to have both "CSV" and "Excel" formats as download format options. Based on the tutorial, these options should be in the Interactive Report -> Report Attribute -> Download so that developer can configure it accordingly for the end user.
Q1) However Excel format is NOT one of the download format options (see below). I'm using ApEx 3.2 with 11g database and HTTP server.
Q2) How do I configure the CSV format so that each row will show up in ONE single line vs. being concatenated together? Download option only allows us to configure for "CSV Separator" and "CSV Enclosed By".
Download
Download Formats:
CSV PDF
CSV Separator CSV Enclosed By
Filename
Thanks much,
Helen

Hi,
A1) Excel option is available if you configure advanced printing
http://www.oracle.com/technology/products/database/application_express/html/configure_printing.html#2.2
A2) As I know, it depend from client setup how excel opens CSV files. Check list separator from windows language settings.
Br,Jari

How can i reorder the columns in the do not display section of the interactive report.

Hi,
My interactive report contains 185 columns, and the user requieres to build his customized reports with some columns, but the he gets lost between this amount of columns, this would be easier if the columns in the do not display section of the interactive report would be sorted automaticaly, Is this possible?
Thanks a lot,

Hi Eva,
One solution would be to order the column names alphabetically. You can create a JavaScript dynamic action to handle the sorting.
The shuttle of the IR attribute "Select Columns" have the ID's "apexir_SHUTTLE_LEFT" or the Hidden colums and "apexir_SHUTTLE_RIGHT" for the displayed columns.
The function you'd need to create would look like:
var options = $('select#apexir_SHUTTLE_LEFT option');
var arr = options.map(function(_, o) { return { t: $(o).text(), v: o.value }; }).get();
arr.sort(function(o1, o2) { return o1.t > o2.t ? 1 : o1.t < o2.t ? -1 : 0; });
options.each(function(i, o) {
o.value = arr[i].v;
$(o).text(arr[i].t);
var options = $('select#apexir_SHUTTLE_RIGHT option');
var arr = options.map(function(_, o) { return { t: $(o).text(), v: o.value }; }).get();
arr.sort(function(o1, o2) { return o1.t > o2.t ? 1 : o1.t < o2.t ? -1 : 0; });
options.each(function(i, o) {
o.value = arr[i].v;
$(o).text(arr[i].t);
You'd need to find the propper timing for the dynamic action to run, I guess click of the button "Select Columns" would do the trick.
Regards,
Vincent
http://vincentdeelen.blogspot.com

User Exit for ME21 PO Creation at the time of saving--Urgent

Hi,
Can some one help me out in finding the user exit for PO creation at the time of saving.
The Requirement is:
I need to create a custom field in EKKO table.
After appending the structure with the field to the EKKO table, i need to create a PO.
Now i need to update the field which has been created at the time of pressing the SAVE button.
I need to update the EKKO table it self.
I could find the user exits but none of them have the EKKO table either in Changing or in Tables.
Thanks,

Hi,
You may want to check this user exits.
EXIT_SAPMM06E_012 - Check Customer-Specific Data Before Saving
EXIT_SAPMM06E_013 - Update Customer-Specific Data in Purchasing Document
Here is the list of available user exits for ME21.
EXIT_SAPMM06E_001 - Other Number Range or Own Document Number
EXIT_SAPMM06E_004 - User Exit for Cust.-Specific Control of Import Data Screens in Purchasing
EXIT_SAPMM06E_005 - Field Selection Control: Vendor Address Screen
EXIT_SAPMM06E_006 - Export Data to Customer Subscreen for Purchasing Document Header (PBO)
EXIT_SAPMM06E_007 - Export Data to Customer Subscreen for Purchasing Document Header (PAI)
EXIT_SAPMM06E_008 - Import Data from Customer Subscreen for Purchasing Document Header
EXIT_SAPMM06E_009 - Reset Customer Data at Beginning of New Document (Without Dialog)
EXIT_SAPMM06E_012 - Check Customer-Specific Data Before Saving
EXIT_SAPMM06E_013 - Update Customer-Specific Data in Purchasing Document
EXIT_SAPMM06E_014 - Read Customer-Specific Data when Importing Purchasing Document
EXIT_SAPMM06E_016 - Export Data to Customer Subscreen for Purchasing Document Item (PBO)
EXIT_SAPMM06E_017 - Export Data to Customer Subscreen for Purchasing Document Item (PAI)
EXIT_SAPMM06E_018 - Import Data from Customer Subscreen for Purchasing Document Item
EXIT_SAPMM06E_020 - User Exit: Change Document for Requisitions (Conversion into PO)
EXIT_SAPMM06E_021 - Fulfillment of Target Value: Release Orders Against a Contract
<b>Reward points</b>
Regards

Rollback segment is filling up during creation of the database

Hi
The Rollback segment is showing around 520mb immediately after
creation of the database after following the wizard provided in
the enterprise manager of oracle. What might be the reason. How
to reduce it. Could any one give me a solution for this matter.
Thanks in Advance.

I tried creating the password file using the following command:
orapwd file=/home/oracle/product/9.2.0/dbs/orapwHR.ora
password=HR entries=5
and got the same error:
ORA-01501 Create Database failed.
ORA-01990 -ERROR opening password file '/home/oracle/product/9.2.0/dbs/orapw'
ORA-27037 Unable to obtain file status.
Linux error: 2: No such file or directory.
Additional information: 3.
Does anybody know how to fix this problem?
Thanks,
Katya

Error :he creation of the default xuser entry aborts with returncode 2.

Hi,
We are installing the SAP NW 2004 (ABAP +Java ) on AIX box with MAXBD 7.5.
During the aBAP installing:
a)We could sucessfully install the Central instance
b)While installing the database instance we get the follow error:
RR 11517 XUSER    Could not open USER file, Permission denied
WARNING    2007-07-05 14:14:14
           CJSlibModule::writeWarning_impl()
Execution of the command "/data1/sapdb/programs/bin/xuser -d CTS -n ctsaix05 -u XXXXXX -U DEFAULT -S SAPR3 -t 0 -I 0 set" finished with return code 2. Output:
FATAL: Close xuser entry failed:
ERROR      2007-07-05 14:14:14 [iaxxinscbk.cpp:289]
           abortInstallation
CJS-00030 Assertion failed: in
function create_xuser_default(db_name, db_host, defUser, defPasswd, dbVer) {
    var def_s = defUser + "," + defPasswd;
    var xuser_pr = new ProcessMgt();
    var xuser_app = xuser_pr.createChildApplication();
    var xuser = (new FileMgt()).convertToOSPath(sapdb_xuser_fl());
    xuser_app.setExecutable(xuser);
    var def_args = ["-d", db_name, "-n", db_host, "-u", def_s, "-U", "DEFAULT", "-S", "SAPR3", "-t", "0", "-I", "0", "set"];
    xuser_app.setArguments(def_args);
    xuser_app.setHiddenArguments({5:true});
    xuser_app.setLogname("xuser_default.log");
    var ret = xuser_app.run();
    ASSERT(arguments.callee, ret == 0, "The creation of the default xuser entry aborts with returncode " + ret + ". Check the logfile xuser_default.log for more information.");
The creation of the default xuser entry aborts with returncode 2. Check the logfile xuser_default.log for more information.
I checked the file xuser_default.log .I has the following
FATAL: Close xuser entry failed:
Best Regards
Manoj

Hello Manoj
Does the user calling finally the xuser-command have write permission to the corresponing location in the file system?
Since you are probably a SAP customer compare with note 39439.
Regards Thomas

DSO activation failed due to creation of the export datasource failed

hi experts,
i am activating DSO, but failed. Cause is "The creation of the export DataSource failed"
there are many threads in the forum saying restoring the BI myself source system can address it, I tried many times, but failed.
I used program RSDG_ODSO_ACTIVATE to activate an already activated DSO, it returned same error and the original activated DSO turned into inactivated. So I guess there must be something wrong with the setting.
please advise, thanks!
attach error info:
The creation of the export DataSource failed
Message no. RSBM035
Diagnosis
The system could not create DataSource .
System Response
The metadata for a DataSource must be created while the export InfoSouce is being generated. An error occurred at that time.
Procedure
Consult the appropriate developer (function module: RSA1_OLTPSOURCE_GENERATE).
The delta process ODS does not exist
Error when creating the export DataSource and dependent Objects
Error when activating DataStore Object ZFIM_D09

Hi,
As I read the system RESTORE option should resolve your issue. From RSA1 try to restore your source system and try to active your DSO again.
Regards,
Durgesh.

CTI - creation of the interaction ticket

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