Creation of Leads through the Interaction Centre (IC_AGENT) Role

Hi,
How Can I create Leads through the Interaction Centre(IC_AGENT) Role in WEB UI?
Regards,
Srinivas

Hi,
If you are using IC_AGENT as the role you can try it this way,Go to the INDEX Workcenter and from there you can try creating a LEAD.
Hope this helps you out!
Regards.

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