CTIOS Client: Enabling Chat & Agent Stats

Question

Working with CTIOS client in a lab (8.5).  Have one agent and one supervisor (spv configured as spv of agent on team).  Two issues:
1)  Chat: 
     a) I AM able to send chat from the agent to the spv.  However, the window does not automatically pop up on the spv's desktop.
     b) I CANNOT send a chat (or response) from the spv to the agent.  When I try, I get a message that the agent is not a spv of their team and they are
     only allowed to chat w/ spv's of their team.
I have checked the registry settings for both the agent (agentchatlevel) and spv (supervisorchatlevel) and set both to Unrestricted.  After doing this, I did log out of the desktops and close and reopen, but did not cycle the CTIOS servers if that's required.  Or is it some other setting I'm missing?
2) Agent Stats:
    On the Spv's desktop (CTI Toolkit Stats window), I am able to see the Skill Group stats (and therefore can see that my agent is logged  on).  However, no data displays in the Agent stats window.  Some other setting I need to check for this?
Thanks for your help and suggestions!

Answer 1

No firewall David, but I figured out both problems.  Regarding poping the chat window, it's actually a beep, set here:
The chat window can be configured to beep, every time a new message arrives. To make the Chat control beep every time a new message arrives, set the following registry key to a non-zero value.
HKEY_LOCAL_MACHINE\Cisco Systems, Inc.\CTI Desktop\CtiOs\BeepOnMsgReceived
If the registry key does not exist, or if its value is set to zero, the Chat control will not beep.
Regarding the agent stats, I had to pull up another window to find them :-)
Thanks for your input.