CUP and ERM work flow error

Hi Friends,
When I am changing a role and triggering in the work flow for approval  it is showing following error
2010-05-11 09:09:28,251 [SAPEngine_Application_Thread[impl:3]_32] ERROR  User :   not found to get full name
2010-05-11 09:09:47,607 [SAPEngine_Application_Thread[impl:3]_25] ERROR
java.lang.Throwable: java.lang.NullPointerException
     at com.virsa.re.workflow.client.WorkflowRequestClient.getRoleProcessContextDtos(WorkflowRequestClient.java:284)
     at com.virsa.re.workflow.client.WorkflowRequestClient.execSubmitRoleApprovalWF(WorkflowRequestClient.java:83)
     at com.virsa.re.workflow.actions.WorkflowRequestAction.submitApprovalRequest(WorkflowRequestAction.java:95)
     at com.virsa.re.workflow.actions.WorkflowRequestAction.execute(WorkflowRequestAction.java:54)
     at com.virsa.framework.NavigationEngine.execute(NavigationEngine.java:273)
     at com.virsa.framework.servlet.VFrameworkServlet.service(VFrameworkServlet.java:230)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:117)
     at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:62)
     at com.virsa.comp.history.filter.HistoryFilter.doFilter(HistoryFilter.java:43)
     at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:58)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:384)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
     at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
     at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
     at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
     at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
     at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
     at java.security.AccessController.doPrivileged(AccessController.java:219)
     at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:102)
     at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:172)
FYI.. It is happening with the roles those are  uploaded earlier not when I am creating any new roles.
Please Help.
Regards,
Satyabrat

Hi Satyabrat,
Which patch level you are on? Although seems not related to your issue, but there is a bug in Patch 11 -
1. It doesn't update Approver from ERM-Workflow-Approver criteria
2. it doesn't update criticality level ( if you didnt upgrade from Patch 8 to 9 and went on directly to patch 11).
If you have any of above issues, then old roles and copy of old roles will not work properly.
Check if you have criticality level defined and also try to change approver in ERM Role modification screen.
it seems the configuration is correct as new roles are working fine but to make sure also check in CUP whether the first stage of Role creation is defined as webservice.
Let us know if it helps.
Regards,
Sabita

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         at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
         at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
         at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
         at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
         at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
         at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
         at java.security.AccessController.doPrivileged(Native Method)
         at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:102)
         at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:172)
    Caused by: com.sap.aii.proxy.framework.core.BaseProxyException: An exception occurred that was not caught., error key: RFC_ERROR_SYSTEM_FAILURE
         at com.sap.aii.proxy.framework.core.AbstractProxy.send$(AbstractProxy.java:150)
         at com.sap.xss.hr.per.ca.personal.zhw201.model.ZHW201_PERSAPPR.zhw201_Persappr(ZHW201_PERSAPPR.java:179)
         at com.sap.xss.hr.per.ca.personal.zhw201.model.Zhw201_Persappr_Input.doExecute(Zhw201_Persappr_Input.java:137)
         at com.sap.tc.webdynpro.modelimpl.dynamicrfc.DynamicRFCModelClassExecutable.execute(DynamicRFCModelClassExecutable.java:92)
         ... 65 more
    and my problem is that my application is working in the developement portal, but in testing it is giving error. please give me some suggestion s on this,
    i have checked in the backend the RFC is available and executed successfully.
    Cheers,
    Apparao

    Hi
        did you check the RFC in the backend with the same inputs ,  is it working fine .
        RFC_ERROR_SYSTEM_FAILURE An exception occurred that was not caught ,
        this would occur if there is problem from your RFC side , 
        put the code inthe try catch and try to test the application(which you are passing to the RFC) ,
         instead of  application throwing  the runtime exception , you would figure out the exact exception .
         even  check the RFC in the backend with the same values you are passing , and execute the RFC .
         or  even you can put a external debugging where the RFC get called and check whether the
         values are  passed to the RFC , or other thing you can do it test the application inthe webdynpro
         with hard cording the values .

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