CUP: Change request fields while Approval Step

Hello all,
We are using GRC AC 5.3 and want to allow approver to change some request attribute while approving request. E.g. Email, Employee personal number, ...
Does CUP allow to do this and where could it be configured?
Thanks,
Anton.

Hi,
As Ankur mentioned, you can not change any filed values once request enters in that particular stage.
For example, once request enters Manager stage, you can not go back and change parameters in manager stage so that manager can make changes to the request.
Regards,
Alpesh

Similar Messages

Change Request demanded while creating a Sales Order

Dear All,
I am creating a Sales Order. The solution is using user exits to communicate between SD and TEM.
Whenever we create a Sales Order its corresponding sales order and line item is updated in TEM table HRVPAD25.
While saving the Sales Order, its asking for a Change Request which is by default the Customizing Request created for functional configuration of that particular solution.
Sales orders however are created successfully.
Can anyone throw some light on the issue?
regards,
Prosenjit.

Solved

Notifying a user that an Urgent Change Request has been Approved, or Denied

Trying to figure out the best way to have an email go back to a user after a Change Request has been updated with either an Approved or Deny
What we do now is after a user creates an Urgent Change Request, and email goes out to all of our Managers. One of them will reply all to the email with either an [approval] or [deny] in the message body so Service Manager gets the email and acts on
it and the other Managers know it was acted on.
Problem is, if the Manager forgets to add in the Change Requester in the email, they don't know it was acted on. I tried using WorkFlows for Change Request to update the Change Requester of an update but there is nothing in there for Approval or Deny.
I then resorted to subscriptions but can't figure out how to configure the subscription so that only the Change Requester gets the email. We can configure different email templates based on the whether the change was approved or denied. Just need to figure
out how to configure the Recipient.

I suggest you read this
which is very close to what you want to do.
I've checked the link and found it working. Of course, it works only if the RA is a direct child of work item itself (so for RAs encapsulated in SA or PA it doesn't work).
Below the XML code of the management pack I used. You can engage that, just copy to Notepad and save as ManagementPack.ef9b0adf354c4afe92ede323c9427879.xml
It might require to customize a mail template cause I made a very simple one.
<ManagementPack ContentReadable="true" SchemaVersion="2.0" OriginalSchemaVersion="1.1" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsl="http://www.w3.org/1999/XSL/Transform">
<Manifest>
<Identity>
<ID>ManagementPack.ef9b0adf354c4afe92ede323c9427879</ID>
<Version>7.5.2905.0</Version>
</Identity>
<Name>RA notify affected user MP</Name>
<References>
<Reference Alias="EnterpriseManagement">
<ID>Microsoft.EnterpriseManagement.ServiceManager.UI.Console</ID>
<Version>7.5.2905.179</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_Notifications_Library">
<ID>System.Notifications.Library</ID>
<Version>7.5.2905.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_WorkItem_Library">
<ID>System.WorkItem.Library</ID>
<Version>7.5.2905.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_WorkItem_Activity_Library">
<ID>System.WorkItem.Activity.Library</ID>
<Version>7.5.2905.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_Library">
<ID>System.Library</ID>
<Version>7.5.8501.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="SystemCenter">
<ID>Microsoft.SystemCenter.Library</ID>
<Version>7.0.8432.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="SystemCenter1">
<ID>Microsoft.SystemCenter.Subscriptions</ID>
<Version>7.5.2905.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="EnterpriseManagement1">
<ID>Microsoft.EnterpriseManagement.ServiceManager.UI.Administration</ID>
<Version>7.5.2905.179</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
</References>
</Manifest>
<Categories>
<Category ID="Category.6f4a3832d9c3488fa2c31d1d662dceef" Value="EnterpriseManagement!Microsoft.EnterpriseManagement.ServiceManager.ManagementPack">
<ManagementPackName>ManagementPack.ef9b0adf354c4afe92ede323c9427879</ManagementPackName>
<ManagementPackVersion>7.5.2905.0</ManagementPackVersion>
</Category>
<Category ID="ServiceManager.Console.NotificationManagement.NotificationTemplates.Enumeration6fce0865_32d8_435d_ad64_7c48439649ab.Category" Target="Template_50a8eac21da94bb2a340858b71c931d3" Value="EnterpriseManagement1!ServiceManager.Console.NotificationManagement.NotificationTemplates.Enumeration" />
<Category ID="Category.804f621f7a2b4e0490c82413cd6479d9" Target="NotificationSubscription_da1aa98f_40c3_4dd5_a227_de3e7f20601e" Value="EnterpriseManagement1!Microsoft.EnterpriseManagement.ServiceManager.Rules.WorkflowSubscriptions" />
</Categories>
<Monitoring>
<Rules>
<Rule ID="NotificationSubscription_da1aa98f_40c3_4dd5_a227_de3e7f20601e" Enabled="true" Target="SystemCenter!Microsoft.SystemCenter.SubscriptionWorkflowTarget" ConfirmDelivery="true" Remotable="true" Priority="Normal" DiscardLevel="100">
<Category>System</Category>
<DataSources>
<DataSource ID="DS" TypeID="SystemCenter1!Microsoft.SystemCenter.CmdbInstanceSubscription.DataSourceModule">
<Subscription>
<InstanceSubscription Type="bfd90aaa-80dd-0fbb-6eaf-65d92c1d8e36">
<UpdateInstance>
<Criteria>
<Expression>
<And>
<Expression>
<Or>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Pre">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
</ValueExpression>
<Operator>NotEqual</Operator>
<ValueExpression>
<Value>{9de908a1-d8f1-477e-c6a2-62697042b8d9}</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Pre">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
</ValueExpression>
<Operator>NotEqual</Operator>
<ValueExpression>
<Value>{144bcd52-a710-2778-2a6e-c62e0c8aae74}</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
</Or>
</Expression>
<Expression>
<Or>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Post">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
</ValueExpression>
<Operator>Equal</Operator>
<ValueExpression>
<Value>{9de908a1-d8f1-477e-c6a2-62697042b8d9}</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Post">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
</ValueExpression>
<Operator>Equal</Operator>
<ValueExpression>
<Value>{144bcd52-a710-2778-2a6e-c62e0c8aae74}</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
</Or>
</Expression>
</And>
</Expression>
</Criteria>
</UpdateInstance>
</InstanceSubscription>
<PollingIntervalInSeconds>60</PollingIntervalInSeconds>
<BatchSize>100</BatchSize>
</Subscription>
</DataSource>
</DataSources>
<WriteActions>
<WriteAction ID="WA" TypeID="SystemCenter1!Microsoft.EnterpriseManagement.SystemCenter.Subscription.WindowsWorkflowTaskWriteAction">
<Subscription>
<VisibleWorkflowStatusUi>true</VisibleWorkflowStatusUi>
<EnableBatchProcessing>true</EnableBatchProcessing>
<WindowsWorkflowConfiguration>
<AssemblyName>Microsoft.EnterpriseManagement.Notifications.Workflows</AssemblyName>
<WorkflowTypeName>Microsoft.EnterpriseManagement.Notifications.Workflows.SendNotificationsActivity</WorkflowTypeName>
<WorkflowParameters>
<WorkflowParameter Name="SubscriptionId" Type="guid">$MPElement$</WorkflowParameter>
<WorkflowArrayParameter Name="DataItems" Type="string">
<Item>$Data/.$</Item>
</WorkflowArrayParameter>
<WorkflowArrayParameter Name="InstanceIds" Type="string">
<Item>$Data/BaseManagedEntityId$</Item>
</WorkflowArrayParameter>
<WorkflowArrayParameter Name="TemplateIds" Type="string">
<Item>f7785299-c026-a870-e350-d02b65a1f3b3</Item>
</WorkflowArrayParameter>
<WorkflowArrayParameter Name="PrimaryUserRelationships" Type="string">
<Item>$Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemAffectedUser' TypeConstraint='CustomSystem_Library!System.User']$</Item>
</WorkflowArrayParameter>
</WorkflowParameters>
<RetryExceptions />
<RetryDelaySeconds>60</RetryDelaySeconds>
<MaximumRunningTimeSeconds>7200</MaximumRunningTimeSeconds>
</WindowsWorkflowConfiguration>
</Subscription>
</WriteAction>
</WriteActions>
</Rule>
</Rules>
</Monitoring>
<Templates>
<ObjectTemplate ID="Template_50a8eac21da94bb2a340858b71c931d3" TypeID="CustomSystem_Notifications_Library!System.Notification.Template.SMTP">
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/Subject$"><1033>$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$ is completed</1033></Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/Priority$">2</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/IsBodyHtml$">False</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Content$"><1033>$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$ is completed</1033></Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Encoding$">utf-8</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/SeedClass$">System.WorkItem.Activity.ReviewActivity$bfd90aaa-80dd-0fbb-6eaf-65d92c1d8e36</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Protocol$">SMTP</Property>
</ObjectTemplate>
</Templates>
<LanguagePacks>
<LanguagePack ID="ENU" IsDefault="true">
<DisplayStrings>
<DisplayString ElementID="ManagementPack.ef9b0adf354c4afe92ede323c9427879">
<Name>RA notify affected user MP</Name>
</DisplayString>
<DisplayString ElementID="Template_50a8eac21da94bb2a340858b71c931d3">
<Name>RA notify affected user mail template</Name>
</DisplayString>
<DisplayString ElementID="NotificationSubscription_da1aa98f_40c3_4dd5_a227_de3e7f20601e">
<Name>RA notify affected user</Name>
</DisplayString>
</DisplayStrings>
</LanguagePack>
</LanguagePacks>
</ManagementPack>
Cheers,
Marat
Site: www.scutils.com
Twitter: LinkedIn:
Graveyard:
It does work even if it is within a PA or SA or even deeper, you "just" have to follow the path to the CR from there. But then you would need a subscription for each RA depending on where it is in the flow. Try to make your users understand that :D
http://codebeaver.blogspot.dk/

Adding Task Form Fields to Approval Step

I created a SharePoint Designer workflow which handles the approval of list items I would like to have some extra site columns added to my approval form.
When I do this in SPD I can add an existing site column (sometimes a few more) but after a while I'm getting the following error when I try to save the workflow:
Could not save the field changes to the server. The Object has been updated since it was last fetched.
When I get this errorI have to close the Site in SPD. Reopen it and try again. After while I then have all my fields on the form. So I can still get the job done, but this is quite annoying.
Anybody else having similar problems? Did you find a better workaround?
I'm using SPD 2010 and SP 2010

Ok, I found the cause of the problem.
When you use an already existing site column then 90% of the time SPD fails to handle the column.
If you however create a new field then it SPD simply works. This is a bit of a shame as the columns already exist in my site. Remember I just wanted a column used by my item to be displayed on the task, and therefore the field already exists.

User Exit to Change 'Assignment Field' while uploading Bank statement using FF_5

Hi Experts,
We are uploading bank statement using tcode FF_5. It creates BDC of FB01. then we process it via SM35. Its a country specific bank statement (Hungary). Now while processing BDC we found that document header text (BKTXT) and Assignment (ZUONR) field is filled with the combination of two keys of table FEBEP.
Screen shot of BDC
Screen having document header text:
Next Screen having Assignment
These both fields are the combination of FEBEP-KUKEY -Short key (surrogate) and FEBEP-ESNUM -Memo record number (line item number in bank statement).
Both fields are getting filled inside the standard program RFEBBU00 (This program creates BDC)
Now user wants 'posting date' in the Assignment field. Functional has changed the configuration so while doing manually via FB01 , posting date gets populated in Assignment field but While uploading via FF_5 this standard report gets called and it populates the key combination.
I am working on SAP 4.7 .
Is these any user exit or sap note for this info.
Please help me. if anyone has any idea that would be helpful.
Regards,
Ashish

Ashish, Try to find some BTE for your requirement. Use FM BTE_FUNCTION_FIND .
OPEN_FI_PERFORM_00001120_P
OPEN_FI_PERFORM_00001120_E

Changing PO in the approval step

Hi,
I need to change a PO object when the aprover is aproving it. For that I have implemented the BBP_DOC_CHANGE_BADI to change the PO. This BADI it's called not only when the object is approved but also every time the object is changed.
I need to clearly identify the moment when the object is being approved. We are using SRM 7.0 and Classic extended scenario. Does anyone have ideas about this?
Thanks
Paulo Paixão
Edited by: Paulo Paixão on Sep 11, 2009 7:27 PM

Hi Masa,
Thanks for the answer.
The IV_MODE is set do 'X' when you are approving but when you are changing it´s also set to 'X'. So I can not use de IV_MODE.
Thanks
PP

Service order IW32 - change header data while saving with UE

Hello
I have the following problem. I need to clear while saving
order in IW31/2 one single fields this is CAUFVD-ABGSL
but I cannot find any user exist that could allow me to CHANGE this field I tryied to use :
IWO10009 IH-Auftrag: Kundenprüfung zum Zeitpunkt 'Sichern'
but it has only CAUFVD as importing parameter *" IMPORTING
*"     VALUE(CAUFVD_IMP) LIKE CAUFVD STRUCTURE CAUFVD
while I need to change one field while saving order
Did somebody dealt with this problem
I will be really gratefull for help
Best regards
Bogumila

Hi,
I've had a request for one of my customers to automatically change this field as well.
Apparently, it was possible to change the CAUFVD structure, but it wasn't updating the database table AUFK.
First of all, I wrote a new function module to update it straight in the AUFK database table, using the order ID and the provided RA key. This because using FM BAPI_ALM_ORDER_MAINTAIN threw an error.
FUNCTION Z_0PM_CHANGE_RA_KEY.
*"*"Update Function Module:
*"*"Local Interface:
*" IMPORTING
*"     VALUE(IV_AUFNR) TYPE AUFNR
*"     VALUE(IV_RA_KEY) TYPE ABGR_SCHL
     UPDATE aufk SET abgsl = iv_ra_key WHERE aufnr = iv_aufnr.
ENDFUNCTION.
Then in user exit PPCO0001 - FM EXIT_SAPLCOBT_001 I'm calling this in an update task, to avoid any current object locks while saving. It's working both in transactions IW31 and IW32:
SELECT SINGLE absl FROM z0pmrakey
        INTO lv_ra_key
        WHERE auart = lv_auart_rep
          AND ilart = lv_ilart_rep
          AND eqtyp = lv_eqtyp_rep.
      CALL FUNCTION 'Z_0PM_CHANGE_RA_KEY' IN UPDATE TASK
        EXPORTING
          iv_aufnr       = lv_aufnr
          iv_ra_key      = lv_ra_key.
In case you have any questions, please ask.
Kind regards,
Joris

HCM Forms - Dynamic change to field attribute - edit/nonedit

Hi,
I have a scenario wherein 'A' field will be editable to user 1 and 'B' field will be non editable. Then he sends the form. When the 2 user opens the form 'A' field should be non editable and 'B' field should be editable.
I have created 2 steps for the same. Step C and step D.
I have kept the field attribute of both A & B as 'Automatic'.
in step C i am using both the fields while in step D i have not assigned the field A but kept it as relevant and assigned the field B.
But still in runtime both the fields are showing as editable in both the steps.
What am i missing.?
Thanks,
Nikhil

replied to your other thread on same/similar issue.

Configuring BW to Report Change Requests and Change Documents

We upgraded to Solution Manager 4.0 on DB2 and need to extract the Change Request and Change Document tables to BW for reporting. We know that there is an internal Transaction Monitor, but we need to also report using BEx Analyzer for users who will not log into Solution Manager.
We found one table CRMD_ORDERADM_H for some Change Request fields, but cannot find the tables for the rest. Does someone know the tables where these fields reside? Thank you.
CHANGE REQUEST
Screen Name Table
Priority
Category
Description CRMD_ORDERADM_H
Sold-to Party
Requester COMT_PARTNER_TO_DISPLAY
Change Manager
Change Advisory Board
Ibase
Product
Subject
External Reference CRMD_SALES
Date
Change Request ID CRMD_ORDERADM_H
Decision Date
Implementation Date
Time of Entry
Change Request Log
Description of Change
Change Request Status
CHANGE DOCUMENT
Screen Name Table
Change Document ID
Status
Description
IT Operator
Implementation Date
Time of Entry
Overview

We upgraded to Solution Manager 4.0 on DB2 and need to extract the Change Request and Change Document tables to BW for reporting. We know that there is an internal Transaction Monitor, but we need to also report using BEx Analyzer for users who will not log into Solution Manager.
We found one table CRMD_ORDERADM_H for some Change Request fields, but cannot find the tables for the rest. Does someone know the tables where these fields reside? Thank you.
CHANGE REQUEST
Screen Name Table
Priority
Category
Description CRMD_ORDERADM_H
Sold-to Party
Requester COMT_PARTNER_TO_DISPLAY
Change Manager
Change Advisory Board
Ibase
Product
Subject
External Reference CRMD_SALES
Date
Change Request ID CRMD_ORDERADM_H
Decision Date
Implementation Date
Time of Entry
Change Request Log
Description of Change
Change Request Status
CHANGE DOCUMENT
Screen Name Table
Change Document ID
Status
Description
IT Operator
Implementation Date
Time of Entry
Overview

Implement Change Request

Hi,
We have change request created in the project. The change request is in approved status. When i try to implement the impact into the cost budget i am getting the error *'You cannot implement this change document in its current status in Cost Budget*.'
I have both baseline and working version of cost budget. The working version is unlocked and can be edited.
Any idea what might be the issue?
Thanks
Govind
Edited by: GovindVenu on Nov 11, 2011 8:03 AM

Thanks Satish,
I have already inclued the CR in the financial Plan type. But the Update for Cost Pencil icon was disabled for cost. So i could not able include the status of the CR. But the pencil icon for Revenue is not disabled. I can able to edit.
FYI.. In CR type both Cost and revenue is enabled in budget update method.
Thanks
Govind
Edited by: GovindVenu on Nov 11, 2011 10:40 AM

Error in RAR while approving request from CUP

Dear GRC Gurus,
I am getting error while approving request in CUP for RAR. Checked the related threads for this issue but still not getting any solution.
Connectors are working fine. Also web service URL is maintained correctly and password for the same is working fine in backend.
Error message is
Risk analysis failed: Exception in getting the results from the web service : Service call exception; nested exception is: java.rmi.RemoteException:
Pl help.
Regards,
Muskaan

Hi ,
You need to clarify what you are trying to do, type of request, timeout time, moment it fails...
If you are referring to the RAR SOD web-service call from CUP, the timeout defined may be too short, problems on the web service/backend connectors configuration or performance/resources available. I advise you to see the SAP Notes below.
Troubleshoot issues with risk analysis, see the SAP Notes 1136379, 1049058, 1145700, 1234807, 1085586, 1061088, 1003239, and 1166368.
This is the most common issue between CUP and RAR when running the SOD analysis, and some times the only solution is to improve the performance of the server with more memory/processor.
Regards,
N

Subject field while creating the change request

Hi All
I want to populate the subject field in the change request by default.

Hi
The automatic population of the subject field while creating the CR through folloup transaction from Support message.
Regards
Kumar

0 risks found in while approving role in workflow of CUP

Hi All,
I am using one stage work flow. I created one change request to add one role , it is created and while manager is approving the role, he ran the risk analysis, but it is showing zero risks. where as in RAR/CC for the same role we have 2 risks.
I configured all steps of integration of CUP , RAR .(i.e WSDL Updation).
Please suggest me , where i am going wrong.
Thanks,
Joseph

Have you checked whether there isn't a mitigation somewhere for the role assignment or the RAR check has some critical risks only checked?
Another possibility (just speculating here..) is that RAR can check for risks within a single role (which is where you found these 2) however the CUP workflow is checking for risks associated with the user's existing roles and the new one in the request. But I would class this as a functional deficiency and hope it is not the case.
Cheers,
Julius

ChaRM: approving of a change request by various list of end users

Dear, experts.
Can I customize ChaRM so, that before initiating change request a support message should be approved by by various list of end users depending on component (component A - list 1, component B - list 2)?
For example some end-user wants to change established business-process. In this process are involved other end-users, so to trigger changes he have to ensure that other end-users are agree.
can you suggest any profitable solution?
thanks in advance

Hey talgat,
what you need is an action that uses pfac (it s a transaction for defining rooting rules). Thanks to this transaction you can define rules that will be based on different fields of ticket od crmd_order to assign the right person to the ticket
There is a standard action that does those kind of things called SLFN0001_ADVANCED_FIND_PARTNER of action profile SLFN0001_ADVANCED available in transaction sppfcadm. You ll notice that this action uses rule id AC13200137. Well you ll need to define your action that will be alike with your own rule that you ll have predefined in transaction pfac.
Use a copy of the standard rule AC13200137 to do your own; it will ease the task for you.
PS: this link could maybe help your understanding
Support Team Determination
Hope this helps
Regards
Khalil

Permissions, change request, business owner field

i'm setting up unique permissions for my company, i created a tier 1 change group so that tech's can create change requests, however if they put a business owner, they get the below permissions error.
add anything to that and the techs get,
Date: 3/5/2015 9:24:56 AM
Application:
Application Version: 7.5.1561.116
Severity: Error
Message:
Microsoft.EnterpriseManagement.Common.UnauthorizedAccessEnterpriseManagementException: The user NC\test4scsm does not have sufficient permission to perform the operation.
   at Microsoft.EnterpriseManagement.Common.Internal.ServiceProxy.HandleFault(String methodName, Message message)
   at Microsoft.EnterpriseManagement.Common.Internal.ConnectorFrameworkConfigurationServiceProxy.ProcessDiscoveryData(Guid discoverySourceId, IList`1 entityInstances, IDictionary`2 streams, ObjectChangelist`1 extensions)
   at Microsoft.EnterpriseManagement.ConnectorFramework.IncrementalDiscoveryData.CommitInternal(EnterpriseManagementGroup managementGroup, Guid discoverySourceId, Boolean useOptimisticConcurrency)
   at Microsoft.EnterpriseManagement.ConnectorFramework.IncrementalDiscoveryData.Commit(EnterpriseManagementGroup managementGroup)
   at Microsoft.EnterpriseManagement.UI.SdkDataAccess.DataAdapters.EnterpriseManagementObjectProjectionWriteAdapter.WriteSdkObject(EnterpriseManagementGroup managementGroup, IList`1 sdkObjects, IDictionary`2 parameters)
   at Microsoft.EnterpriseManagement.UI.SdkDataAccess.DataAdapters.SdkWriteAdapter`1.DoAction(DataQueryBase query, IList`1 dataSources, IDictionary`2 parameters, IList`1 inputs, String outputCollectionName)
   at Microsoft.EnterpriseManagement.UI.ViewFramework.SingleItemSupportAdapter.DoAction(DataQueryBase query, IList`1 dataSources, IDictionary`2 parameters, IList`1 inputs, String outputCollectionName)
   at Microsoft.EnterpriseManagement.UI.DataModel.QueryQueue.StartExecuteQuery(Object sender, ConsoleJobEventArgs e)
   at Microsoft.EnterpriseManagement.ServiceManager.UI.Console.ConsoleJobExceptionHandler.ExecuteJob(IComponent component, EventHandler`1 job, Object sender, ConsoleJobEventArgs args)
what task do i need to give them permission over, they have everything that has to do with change request.

Ouch :(
Ok, let me explain what is going on here: The Business Owner field must be a customization MS did to your Change Request form. Depending on which classes and relationships they used, you will have to grant permissions to the Change Manager profile to write
instances of these relationship classes.
There is two solutions two this:
1. Instead of creating a custom user role of type Change Manager, you create a custom user role of type Advanced Operator. Just be aware that Advanced Operators have permissions to create and modify all work item types and config items.
2. If this is not an option, we have to figure out how MS did the Business Owner customization. The first step would be to find the management pack which stores the Business Owner class and form extension. If you are lucky, you might be able to find a management
pack with a meaningful name sounding like Business Owner. If you find it, export it, and paste the XML code of the management pack. If you cannot find it, we have to start unpacking your environment with PowerShell or looking into the database :(

CUP: Change request fields while Approval Step

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