ChaRM: approving of a change request by various list of end users

Dear, experts.
Can I customize ChaRM so, that before initiating change request a support message should be approved by by various list of end users depending on component (component A - list 1, component B - list 2)?
For example some end-user wants to change established business-process. In this process are involved other end-users, so to trigger changes he have to ensure that other end-users are agree.
can you suggest any profitable solution?
thanks in advance

Hey talgat,
what you need is an action that uses pfac (it s a transaction for defining rooting rules). Thanks to this transaction you can define rules that will be based on different fields of ticket od crmd_order to assign the right person to the ticket
There is a standard action that does those kind of things called SLFN0001_ADVANCED_FIND_PARTNER of action profile SLFN0001_ADVANCED available in transaction sppfcadm. You ll notice that this action uses rule id AC13200137. Well you ll need to define your action that will be alike with your own rule that you ll have predefined in transaction pfac.
Use a copy of the standard rule AC13200137 to do your own; it will ease the task for you.
PS: this link could maybe help your understanding
Support Team Determination
Hope this helps
Regards
Khalil

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regds,
CB

Hi Yunus,
Your probably have changed the transaction type SLFN to a the customer namespace Z or Y. If this is the case you MUST also "Define Mapping Rules for Copy Control".
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https://websmp105.sap-ag.de/~sapidb/011000358700002931432006E.sim
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Hello Stephan,
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Create Change Request (SDCR) with BSP?
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Hello,
We have solution manager 7.0 and have implemented CHARM.
In a change request, we have several transports (sometimes difficult to track). My question is that is there any way "OR" do we have any report, which will give us the list of all the transports assigned to a particular change request.
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Haleem

Hi
Yes it is possible and available in standard
enter tcode Solar_eval and goto change request management reporting
provide the change request details for which you are searching in Transaction data and press execute
you can see the transport request attached to it
moreover it you can also filter in the selection based upon transport request itself.
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Edited by: Prakhar Saxena on Jun 1, 2011 10:41 AM

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Hi Gurus,
R12.1.3 Release , Products : ENG / EGO
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Hi experts,
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change the document to Authorized and Create a new Administrative Correction
Document.
The Change Manager open the Administrative Correcion (new) and should select
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Y_CM_CHANGE_MANAGER_COMP
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Y_CM_SMAN_CHANGE_MANAGER
Thanks
Imaan

Hi,
I believe that u have checked the red icon in the Administrative correction screen. Please ensure that there is no error existing, if yes, resolve it. You wll get the actions.
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I'm unable to reject Change request in CHARM (Solution Manager).
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Maybe the Change Request, which cannot be approved/rejected by you, is assigned to another IBASE-component or is created with another subject (e.g. development correction instead of urgent correction).
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Edited by: Horst Förster on Nov 8, 2011 7:25 AM

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I'm trying for days to set up an automatic e-mail notfication for my change request transaction by workflow.
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Problem is solved.
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Hi Shruthi,
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How to include Change Request Title and Description in Approval email

Trying to figure out how to include the title and description of a Change Request in the email that goes to the managers when they approve it. Below is what we have now in the email template.
Change request $Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='WorkItem!System.WorkItem']/Property[Type='WorkItem!System.WorkItem']/Id$: $Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity'
SeedRole='Target' TypeConstraint='WorkItem!System.WorkItem']/Property[Type='WorkItem!System.WorkItem']/Title$, created by $Context/Path[Relationship='WorkItem!System.WorkItemCreatedByUser' TypeConstraint='System!System.User']$?$DisplayName$?, requires your
approval.
You can complete this request by replying to this message with [Approved] or [Rejected] in your message body (note the brackets).
Alternatively, you can complete the request by looking up Review Activity $Context/Property[Type='WorkItem!System.WorkItem']/Id$ under the Activity Management views in the Service Manager Console and manually approving or rejecting it there.
This basically translates to:
Change request CR#: Test Change Request, created by TestUser1, requires your approval.
You can complete this request by replying to this message with [Approved] or [Rejected] in your message body (note the brackets).
Alternatively, you can complete the request by looking up Review Activity RA# under the Activity Management views in the Service Manager Console and manually approving or rejecting it there.
When I click on Insert, there is a huge list of items and sub-items with all kinds of properties and I don't know what to select.
The Targeted Class of the template is Activity

$Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target'
TypeConstraint='WorkItem!System.WorkItem']/Property[Type='WorkItem!System.WorkItem']/Title$
This translates to the Title of the CR (given that the targeted activity is contained in a CR). Simply replace
Title with Description.
Also if the Change Manager can approve a CR just by the description you have bigger issues (or just putting everything in the description). What about a reason? Implementation
plan, rollback plan, testing, etc.?
http://codebeaver.blogspot.dk/

Notifying a user that an Urgent Change Request has been Approved, or Denied

Trying to figure out the best way to have an email go back to a user after a Change Request has been updated with either an Approved or Deny
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I then resorted to subscriptions but can't figure out how to configure the subscription so that only the Change Requester gets the email. We can configure different email templates based on the whether the change was approved or denied. Just need to figure
out how to configure the Recipient.

I suggest you read this
which is very close to what you want to do.
I've checked the link and found it working. Of course, it works only if the RA is a direct child of work item itself (so for RAs encapsulated in SA or PA it doesn't work).
Below the XML code of the management pack I used. You can engage that, just copy to Notepad and save as ManagementPack.ef9b0adf354c4afe92ede323c9427879.xml
It might require to customize a mail template cause I made a very simple one.
<ManagementPack ContentReadable="true" SchemaVersion="2.0" OriginalSchemaVersion="1.1" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsl="http://www.w3.org/1999/XSL/Transform">
<Manifest>
<Identity>
<ID>ManagementPack.ef9b0adf354c4afe92ede323c9427879</ID>
<Version>7.5.2905.0</Version>
</Identity>
<Name>RA notify affected user MP</Name>
<References>
<Reference Alias="EnterpriseManagement">
<ID>Microsoft.EnterpriseManagement.ServiceManager.UI.Console</ID>
<Version>7.5.2905.179</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_Notifications_Library">
<ID>System.Notifications.Library</ID>
<Version>7.5.2905.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_WorkItem_Library">
<ID>System.WorkItem.Library</ID>
<Version>7.5.2905.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_WorkItem_Activity_Library">
<ID>System.WorkItem.Activity.Library</ID>
<Version>7.5.2905.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_Library">
<ID>System.Library</ID>
<Version>7.5.8501.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="SystemCenter">
<ID>Microsoft.SystemCenter.Library</ID>
<Version>7.0.8432.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="SystemCenter1">
<ID>Microsoft.SystemCenter.Subscriptions</ID>
<Version>7.5.2905.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="EnterpriseManagement1">
<ID>Microsoft.EnterpriseManagement.ServiceManager.UI.Administration</ID>
<Version>7.5.2905.179</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
</References>
</Manifest>
<Categories>
<Category ID="Category.6f4a3832d9c3488fa2c31d1d662dceef" Value="EnterpriseManagement!Microsoft.EnterpriseManagement.ServiceManager.ManagementPack">
<ManagementPackName>ManagementPack.ef9b0adf354c4afe92ede323c9427879</ManagementPackName>
<ManagementPackVersion>7.5.2905.0</ManagementPackVersion>
</Category>
<Category ID="ServiceManager.Console.NotificationManagement.NotificationTemplates.Enumeration6fce0865_32d8_435d_ad64_7c48439649ab.Category" Target="Template_50a8eac21da94bb2a340858b71c931d3" Value="EnterpriseManagement1!ServiceManager.Console.NotificationManagement.NotificationTemplates.Enumeration" />
<Category ID="Category.804f621f7a2b4e0490c82413cd6479d9" Target="NotificationSubscription_da1aa98f_40c3_4dd5_a227_de3e7f20601e" Value="EnterpriseManagement1!Microsoft.EnterpriseManagement.ServiceManager.Rules.WorkflowSubscriptions" />
</Categories>
<Monitoring>
<Rules>
<Rule ID="NotificationSubscription_da1aa98f_40c3_4dd5_a227_de3e7f20601e" Enabled="true" Target="SystemCenter!Microsoft.SystemCenter.SubscriptionWorkflowTarget" ConfirmDelivery="true" Remotable="true" Priority="Normal" DiscardLevel="100">
<Category>System</Category>
<DataSources>
<DataSource ID="DS" TypeID="SystemCenter1!Microsoft.SystemCenter.CmdbInstanceSubscription.DataSourceModule">
<Subscription>
<InstanceSubscription Type="bfd90aaa-80dd-0fbb-6eaf-65d92c1d8e36">
<UpdateInstance>
<Criteria>
<Expression>
<And>
<Expression>
<Or>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Pre">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
</ValueExpression>
<Operator>NotEqual</Operator>
<ValueExpression>
<Value>{9de908a1-d8f1-477e-c6a2-62697042b8d9}</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Pre">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
</ValueExpression>
<Operator>NotEqual</Operator>
<ValueExpression>
<Value>{144bcd52-a710-2778-2a6e-c62e0c8aae74}</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
</Or>
</Expression>
<Expression>
<Or>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Post">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
</ValueExpression>
<Operator>Equal</Operator>
<ValueExpression>
<Value>{9de908a1-d8f1-477e-c6a2-62697042b8d9}</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Post">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
</ValueExpression>
<Operator>Equal</Operator>
<ValueExpression>
<Value>{144bcd52-a710-2778-2a6e-c62e0c8aae74}</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
</Or>
</Expression>
</And>
</Expression>
</Criteria>
</UpdateInstance>
</InstanceSubscription>
<PollingIntervalInSeconds>60</PollingIntervalInSeconds>
<BatchSize>100</BatchSize>
</Subscription>
</DataSource>
</DataSources>
<WriteActions>
<WriteAction ID="WA" TypeID="SystemCenter1!Microsoft.EnterpriseManagement.SystemCenter.Subscription.WindowsWorkflowTaskWriteAction">
<Subscription>
<VisibleWorkflowStatusUi>true</VisibleWorkflowStatusUi>
<EnableBatchProcessing>true</EnableBatchProcessing>
<WindowsWorkflowConfiguration>
<AssemblyName>Microsoft.EnterpriseManagement.Notifications.Workflows</AssemblyName>
<WorkflowTypeName>Microsoft.EnterpriseManagement.Notifications.Workflows.SendNotificationsActivity</WorkflowTypeName>
<WorkflowParameters>
<WorkflowParameter Name="SubscriptionId" Type="guid">$MPElement$</WorkflowParameter>
<WorkflowArrayParameter Name="DataItems" Type="string">
<Item>$Data/.$</Item>
</WorkflowArrayParameter>
<WorkflowArrayParameter Name="InstanceIds" Type="string">
<Item>$Data/BaseManagedEntityId$</Item>
</WorkflowArrayParameter>
<WorkflowArrayParameter Name="TemplateIds" Type="string">
<Item>f7785299-c026-a870-e350-d02b65a1f3b3</Item>
</WorkflowArrayParameter>
<WorkflowArrayParameter Name="PrimaryUserRelationships" Type="string">
<Item>$Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemAffectedUser' TypeConstraint='CustomSystem_Library!System.User']$</Item>
</WorkflowArrayParameter>
</WorkflowParameters>
<RetryExceptions />
<RetryDelaySeconds>60</RetryDelaySeconds>
<MaximumRunningTimeSeconds>7200</MaximumRunningTimeSeconds>
</WindowsWorkflowConfiguration>
</Subscription>
</WriteAction>
</WriteActions>
</Rule>
</Rules>
</Monitoring>
<Templates>
<ObjectTemplate ID="Template_50a8eac21da94bb2a340858b71c931d3" TypeID="CustomSystem_Notifications_Library!System.Notification.Template.SMTP">
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/Subject$"><1033>$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$ is completed</1033></Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/Priority$">2</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/IsBodyHtml$">False</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Content$"><1033>$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$ is completed</1033></Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Encoding$">utf-8</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/SeedClass$">System.WorkItem.Activity.ReviewActivity$bfd90aaa-80dd-0fbb-6eaf-65d92c1d8e36</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Protocol$">SMTP</Property>
</ObjectTemplate>
</Templates>
<LanguagePacks>
<LanguagePack ID="ENU" IsDefault="true">
<DisplayStrings>
<DisplayString ElementID="ManagementPack.ef9b0adf354c4afe92ede323c9427879">
<Name>RA notify affected user MP</Name>
</DisplayString>
<DisplayString ElementID="Template_50a8eac21da94bb2a340858b71c931d3">
<Name>RA notify affected user mail template</Name>
</DisplayString>
<DisplayString ElementID="NotificationSubscription_da1aa98f_40c3_4dd5_a227_de3e7f20601e">
<Name>RA notify affected user</Name>
</DisplayString>
</DisplayStrings>
</LanguagePack>
</LanguagePacks>
</ManagementPack>
Cheers,
Marat
Site: www.scutils.com
Twitter: LinkedIn:
Graveyard:
It does work even if it is within a PA or SA or even deeper, you "just" have to follow the path to the CR from there. But then you would need a subscription for each RA depending on where it is in the flow. Try to make your users understand that :D
http://codebeaver.blogspot.dk/

ChaRM: Customizing of Change Request (IBase/Component)

Hi!
By creation of Change Request the value "IBase / Component" should be filled.
The default values here are: "0" and "0".
Has some one already customizng experience here?
I would like to change the value to e.g. "1" and "314" (my productive IBase).
Thank you very much!
regards
H. Thomasson

Hi Holger,
I am not sure about CHARM.
But since CHARM is also based on Service Desk functionality, may be the transaction IB52 can help you.
Executing IB52 transaction, will take u to a screen from where u can select your Installed Base using value help. In most of the cases, there will be only one option.
Just select that iBase, in the following screen, you will be able to see all the attributes of your installed base in the Text tab of the lower right part of the screen which is editable. Here you can make the required changes as you wish.
Reward for helpful answers.
best regds,
Alagammai.
Edited by: Alagammai Arunachalam on Sep 25, 2008 12:28 PM

ChaRM: approving of a change request by various list of end users

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