Custom Item Types / Refresh

We have a portlet on a page containing status information on Customer Service Tickets, etc. This was built using a custom item type and stored procedures.
The problem we're having is that the portlet will only refresh upon login. Using the browser refresh and reloading the page does not invoke the procedures.
Is there a solution to this? Is there a better way of building this application?

hi Brijesh,
one idea i have is to create a table where you insert a value once the item gets created (maybe the itemid). now add an if statement to your custom item type procedure where you check if the itemid is available in this table. if yes do nothing (null;) if it is not available execute the procedure since it is the first time the procedure is executed (means the item gets created).
regards,
christian

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