Custom masterpage causes issues with "OK" buttons in user management areas

I have 2 SharePoint 2010 farms, 2 servers each. And I have a particular site that uses what I would call a highly customized masterpage.
When this masterpage is selected as the site master and system master on the site collection (per developer request), I am unable to add users to the site, I get as far as selecting the new user, but its as if the "OK" button is dead, click it
and nothing happens. Same is true when I try to create an SPgroup, fill in all the fields, and click "OK", and nothing happens.
Not sure where else might be affected, but the short of it is the behavior does not happen with the v4 master.
Also, it does seem to be more related to the system master page, if I use the customized one as the site master, and the v4 as the system. I don't have this issue... (but that's not what was requested)
So I am in a situation where Administration blames the code, and developer is blaming the environment. I can repro this happens 100% consistently in the 2 environments where it has been deployed.
Any Advice?
Joshua Fuente

Hi Joshua,
Per my understanding, there is an issue when applying a custom master page as the system master page.
By default, system master page will be used “for all forms and view pages in this site”, at the meantime, site master page will be used by all publishing pages, that’s
why this issue is “more related to the system master page”.
As a common practice, it is recommended that you look into the page source to see if there any difference in the style or HTML structure of the “OK” button between
the V4.master page and your custom master page, it will give more clues about how to fix this issue.
About how to diagnose and fix layout problems using IE Developer Tools:
https://msdn.microsoft.com/en-us/library/ie/dn255008(v=vs.85).aspx
You can also create a new custom master page by adding each customization step after step, it will be easier to address the issued part in a whole solution in this
way.
Thanks
Patrick Liang
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support,
contact [email protected]
Patrick Liang
TechNet Community Support

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