Custom number in download history for subscription buttons

Ive emailed support about this but think it will be valuable to include here as well since i have not seen a solution. We currently use hosted buttons for recurring payments with the "custom" property set to our internal customer number. We set the custom value dynamically based on the current user. This all works perfectly and paypal correctly informs our back end via ipn of the the customer that has made a purchase.
The issue we have is that the "custom" field value does not appear in the paypal transaction history logs as specified here under the "custom number" column.https://developer.paypal.com/docs/classic/admin/download-history/ --------------------------------------------
Field Name : Custom Number
Description: Specified by seller in any of the following button-creation fields:
PayPal Shopping Cart Custom Number
Buy Now Custom Number
Subscription Custom Number
Format: alphanumeric
Payment Button Variable: custom
Related IPN Variable: custom
we desperately need every line in the transaction log to contain the custom value for each subscription so that we can tie transactions to customers.

UPDATE, Recieved a reply from technical support saying that this is intended behaviour. "Kindly be informed that it is an intended behavior that the value passed in custom variable will not reflect in transaction history but can only be seen via IPN. My sincere apologies for the inconveniences caused but that is how it works." I dont quite understand this when developer.paypal.com/docs/classic/admin/download-history/ explicitly states that this field IS available in the the report AND I can confirm it works for other button types.
Custom Number
Specified by seller in any of the following button-creation fields:
PayPal Shopping Cart Custom Number
Buy Now Custom Number
Subscription Custom Number
" Aslo it works for the non subscription button types. I probably being fobbed off.

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UPDATE, Recieved a reply from technical support saying that this is intended behaviour. "Kindly be informed that it is an intended behavior that the value passed in custom variable will not reflect in transaction history but can only be seen via IPN. My sincere apologies for the inconveniences caused but that is how it works." I dont quite understand this when developer.paypal.com/docs/classic/admin/download-history/ explicitly states that this field IS available in the the report AND I can confirm it works for other button types.
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08.01.2010 10:43:24 Job started                                                                                00           516          S
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compiled for                  64 BIT
compilation mode              UNICODE
compile time                  Feb 24 2009 21:53:01
update level                  0
patch number                  32
source id                     0.032
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database (SAP, table SVERS)   700
                              701
operating system
HP-UX B.11
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Hi João Cesar,
I´m faccing with the same error... I installed the solution manager Ehp1 and it have SPS20 applied which correspond to ST 400 level 20 (SAPKITL430).
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Installation number &V1& that is assigned to some system(s) in transaction SMSY is not assigned to an SAP customer number in table AIINSTALLATIONS.
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