Custom Pop Up in SAP CRM
Hi Guys,
I have 1 query. I am creating a custom pop up on web ic screen
I have added 2 radio buttons on screen. I am having issue in capture the checked radio button on event handler.
Please suggest. Thanks in advance.
Regards,
Nitin
Hi Pankaj,
did you already check the guide in the CRM Wiki:
https://wiki.sdn.sap.com/wiki/display/CRM/WelcomeUserMessageinWeb+UI
Hope this answers your question.
Best Regards,
Michael
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DATA: recipient TYPE REF TO if_recipient_bcs.
DATA: bcs_exception TYPE REF TO cx_bcs.
DATA: sent_to_all TYPE os_boolean.
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CALL METHOD send_request->set_document( document ).
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lv_email = '[email protected]'.
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* create recipient - please replace e-mail address !!!
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WRITE text-003.
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* * replace this very rudimentary exception handling
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WRITE: text-001.
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EXIT.
ENDTRY.
after this go to sost transaction.
first you can see first mail.. select your recent mail id execute then you will get email..
try this and let me know..
if this is not working then see this link too this might be help full to you.
Hyperlink in Email using Send Mail Activity
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* Thato *You want to create a View in SE11 calling FM that you created? Is it?
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Hi to everyone,
i have a problem to create a popup inside a new custom action in SAP CRM. I have a dump ASSERTION_FAILED.
Could somebody help me to fix the problem,please?
Thanks in advance.
Dario.Hi,
in this case i have to write my code inside a custom action. The problem is that i have no a standard controller and ME instance.
So i tried to import controller from memory by IMPORT/EXPORT stataments, but when i create popup the system gets a dump :
ASSERTION_FAILED
Code is as follows :
DATA zlc_controller TYPE REF TO cl_bsp_wd_component_controller.
CALL FUNCTION 'ZCRM_CONTROLLER_GET'
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ex_controller = zlc_controller.
DATA zcl_me TYPE REF TO zl_srqm_inc_incidentovp_impl2.
CALL FUNCTION 'ZCRM_ME_EHONSAVE_GET'
IMPORTING
ex_me = zcl_me.
lc_controller TYPE REF TO cl_bsp_wd_component_controller,
lc_view TYPE REF TO cl_bsp_wd_controller.
IF lr_confirm_popup IS NOT BOUND.
Message
MOVE text-t01 TO l_text.
Title
MOVE text-tit TO l_title.
CALL METHOD zlc_controller->window_manager->create_popup_2_confirm
EXPORTING
iv_title = 'TITLE'
iv_text = 'TEXT'
iv_btncombination = if_bsp_wd_window_manager=>co_btncomb_yesno "OK Button
RECEIVING
rv_result = lr_confirm_popup.
lr_confirm_popup->set_display_mode( if_bsp_wd_popup=>c_display_mode_surrounded ).
lr_confirm_popup->set_on_close_event( iv_event_name = 'eh_closepopup_at_save'
iv_view = zcl_me ).
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Dario. -
Can I record customer interaction captured through Hardphone conn. to SAP CRM?
Hello friends,
I'm currently working on one of the proposals for SAP Contact Center implementation with SAP CRM also supporting Hardphones. Client has this requirement to capture interactions from Hardphone in the form of recordings in CRM system.
I'm aware of BCM softphone having option to record customer interactions both at Client and Server side but the client would like to record hardphone interactions and store in CRM system. How could this be acheived?
Would be of great help if you could share the config documents for the same.
Thanks
ChiroyHi Chiroy,
BCM cannot record client interactions without the assistance of a third party application such as Vierent or Nice. Client interactions meaning the performance of the Agent on his or her personal desktop, such as key strokes and open files etc.
What BCM can do is record all voice packets between the client and the agent.
It will do this with users on a Hardphone, in MTD mode, using Convergence or the CDT.
There is no restrictions to recording unless you make them so.
There is no need for supporting documents as this information is covered in several existing SAP guides.
Also, these recordings once created, can notify CRM of the storage location in BCM and attach the path of the recorded file to the Interaction Record. This is all done as part of the CAD from BCM. This is option is available via the OII link in BCM but requires CRM customization to work properly.
It should be noted that this recording feature is only active if you have server side recording, not client side.
I hope that helps.
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Marcus -
SAP CRM Role assignment block - Customer cc
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Thanks, Suehi ahmedi khan,
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SPRO >> Customer relationship Management >>UI Framework >>Business Roles >> Define Business Role
click on your business role and under role config key you have to pass your custom role key..
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go through this link you can get to know..
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Hello Experts,
Could you please let me know the ideal Number for bDocs processed per hour for a interface which has SAP CRM and TIBCO.
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I did check the forums but was not able to get a definitive answer.
I understand that it is not possible to quantify the exact number of BDocs that can be processed in an hour,but could you please let me know the factors on which it depends.
Regards,
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Take care,
Stephen
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