Custom shapes disappear from palette

I saw an old post on this topic, but no replies...I am having the same problem so thought I would try again.
I import custom button shapes through the shapes palette. I do not click the button for this project only. I apply the shapes too buttons in the project, then close the project. When I attempt to open the project again, DVDSP states that it cannot find the shape in the palette. References to the shape have been removed.
Then, when I try and re-import the shape , it says The shape (shape name) already exists. Replace existing shape?
Any ideas?

Logan, We've not seen this happen before. Can you double check that shapes are not being saved to another library? (In the shape gallery, tap on the menu option at the top of the screen. This will show you the CC libraries menu--you can select libraries or create new ones from here. Unless you've created multiple libraries, you should only see one library there. If you have mutiple libraries, tap on each to see if your shapes were saved there.)

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My husband bought me PS CS4 Extended. That said, I have never used PS at all. I have always used PSP. Please don't hate me!
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Disappearing custom shapes

i've posted about this before, but never received a single answer.
hopefully meanwhile someone's figured out what's going on
so, i followed, step by step, the ken stone tutorial on making custom shapes - highly recommended set of tutorials on this and other topics - but am having a problem applying them.
that is, i can apply them and save my project.
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what am i missing here????
thanks

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I've only been using DVDSP for two or three days so apologies if I'm asking an obvious question. But my shapes keep disappearing from my palette every time I reopen my project.
I have several buttons on a menu that I have set up fine with shapes that I created in Photoshop. I import them ok into the Custom tab in the palette from an external hard disc, am fine when i place them as a button and they work great in the simulator. But if I close the project, I'm told that they are missing when I restart it.
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Hello kschleper,
Discovering that your brand new TV is quite working as it should would be incredibly disappointing, so I’m glad to hear we were able to offer you an exchange when repairing it wasn’t a viable option underneath your Geek Squad Protection plan. It’s regrettable that the exchange delivery appointment didn’t go as smoothly as your first though, and I’m sorry for any frustration this may have caused.
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Custom shapes disappear from palette

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