Custom Theme Problem - Urgent

Hi all ,
I have installed EP SP12 on Unix and I have a strange problem in my custom theme . When I am trying to open and edit my custom theme , I am unable to see almost all the elements ( eg : images , drop down ) . Pls anyone throw some light into this problem .Thanks
Regards
Aneez

Annez,
How did you create this custom theme? Selected the pre-delivered Theme and save as your custom and making changes or did you import it from some other environment?
If you import EP5 themes you may not see the same thing
in EP6.
Can you provide a bit more information? Also check the installation on if all the theme related components are deployed OK.
com.sap.portal.themes.*
Atleast this is a begining..
Regards
-Venkat Malempati

Similar Messages

Nokia E72 custom theme problem

well i faced a wierd problem recently ,
i don't like the original theme of the phone so i shearced for a black theme on ovi store and i did find a black theme and installed successfully and i made sure it's 4 e72
so when i'm on business mode i go to themes > general to select it so it works just fine
but when i switch the mode to personal then go to the themes menu it autmatically change my them from black personal to golden business so i reselect black personal again the go back to my business mode > themes menu ( when i click on themes the theme changes to also from my custom theme to original golden business) so i must reselect it again
so it seems that i have to customize only one theme if itry to customize the other it would corrupt
have any one noticed this.
Nokia E72-1 Black
firmware : 053.001
of 26 of nov 2010

well yes it's me and my current firmware ver is as listed in my sig.is 053.001 of the 26 of nov 2010
and the wallpaper issue of the modes happened after i updated to the new firm ware
it wasn't there when i first bought the phone fw 032**** i cant remember actually
and the firm ware was installed succesfully by me and by nokia care centre as i went 3 times
(i miss my old firmware actually, but unfortunatlly i can't get it any where
[ i also asked nokia care to install my older version but they told me it's no longer available ]
and i haven't restored any system files that would corrupt the software
i use the ovi sync just to sync contacts and calendar and notes
and for the theme issue which i mentioned in that topic it's realy annoying u can`t modify both themes just one theme only
and for ur phone it nokia e73 with different firmware version that does'nt have corruption .
mine 053.001 is a big mistake and i did the biggest mistake for installing it.
Nokia E72-1 Black
firmware : 053.001
of 26 of nov 2010

Custome theme problem

Hi experts,
I try to create a custom theme in SAP portal 7.31.5. When I open the SAP tradeshow with elementen ´Classic Framework Page´ and save this theme, with a new name, the customer_brand_image is not displaying anymore. When I add (upload) a custom image I can see it in the theme editor but when I save the image is disappeard when it´s saved. I can not add a new image.
How can I solve this?
Thanks in advance,
Vo.

hi,
I found an error when I do the 'save as' of the default theme sap tradeshow.
StyleManager.getPortalStyle -> designId [cust_testrade] Child not found: cust_testrade at portal_content/themes:
[EXCEPTION]
javax.naming.NameNotFoundException: Child not found: cust_testrade at portal_content/themes [Root exception is javax.naming.NameNotFoundException: Child not found: cust_testrade at portal_content/themes]
at com.sapportals.portal.pcd.gl.PcdPersContext.filteredLookup(PcdPersContext.java:714)
at com.sapportals.portal.pcd.gl.PcdPersContext.deepFilteredLookup(PcdPersContext.java:618)
at com.sapportals.portal.pcd.gl.PcdFilterContext.filterLookup(PcdFilterContext.java:488)
at com.sapportals.portal.pcd.gl.PcdProxyContext.recursiveLookup(PcdProxyContext.java:2086)
at com.sapportals.portal.pcd.gl.PcdProxyContext.proxyLookupLink(PcdProxyContext.java:2189)
at com.sapportals.portal.pcd.gl.PcdProxyContext.proxyLookup(PcdProxyContext.java:2125)
at com.sapportals.portal.pcd.gl.PcdProxyContext.lookup(PcdProxyContext.java:1843)
at com.sapportals.portal.pcd.gl.PcdGlContext.lookup(PcdGlContext.java:120)
at com.sapportals.portal.pcd.gl.PcdProxyContext.lookup(PcdProxyContext.java:1824)
at com.sapportals.portal.pcd.gl.PcdProxyContext.lookup(PcdProxyContext.java:1810)
at com.sapportals.portal.style.StyleManager.getPortalStyle(StyleManager.java:671)
at com.sapportals.portal.style.StyleManager.existsPortalStyle(StyleManager.java:622)
at com.sapportals.portal.design.PortalDataManager.copyITSResources(PortalDataManager.java:321)
at com.sapportals.portal.design.PortalDataManager.copyDesign(PortalDataManager.java:180)
at com.sapportals.portal.ssd.SSDControler$1ParameterUpdater.copyDesign(SSDControler.java:1147)
at com.sapportals.portal.ssd.SSDControler$1ParameterUpdater.update(SSDControler.java:932)
at com.sapportals.portal.ssd.SSDControler.updateParameters(SSDControler.java:1261)
at com.sapportals.portal.ssd.SSDControler.generate(SSDControler.java:247)
at com.sapportals.portal.ssd.StyleSheetDesigner.doGenerate(StyleSheetDesigner.java:472)
at com.sapportals.portal.ssd.StyleSheetDesigner.doDispatchSsdRequest(StyleSheetDesigner.java:528)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.sapportals.portal.prt.component.AbstractPortalComponent.handleRequestEvent(AbstractPortalComponent.java:712)
at com.sapportals.portal.prt.component.AbstractPortalComponent.handleEvent(AbstractPortalComponent.java:414)
at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher$1.service(RequestDispatcherFactory.java:168)
at com.sap.engine.services.servlets_jsp.server.deploy.impl.module.IRequestDispatcherImpl.dispatch(IRequestDispatcherImpl.java:270)
at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher.handleEvent(RequestDispatcherFactory.java:158)
at com.sap.portal.prt.pom.ComponentNode.handleEvent(ComponentNode.java:242)
at com.sap.portal.prt.pom.PortalNode.fireEventOnNode(PortalNode.java:342)
at com.sap.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:484)
at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:202)
at com.sap.portal.prt.dispatcher.DispatcherServlet.service(DispatcherServlet.java:132)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:202)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:103)
at com.sap.portal.http.EnrichNavRequestFilter.doFilter(EnrichNavRequestFilter.java:49)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.portal.http.EnrichNavRequestFilter.doFilter(EnrichNavRequestFilter.java:49)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:432)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)
at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:278)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)
at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)
at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)
at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)
Caused by: javax.naming.NameNotFoundException: Child not found: cust_testrade at portal_content/themes
at com.sapportals.portal.pcd.gl.xfs.XfsContext.getChildAtomicName(XfsContext.java:562)
at com.sapportals.portal.pcd.gl.xfs.XfsContext.lookupAtomicName(XfsContext.java:305)
at com.sapportals.portal.pcd.gl.xfs.BasicContext.lookup(BasicContext.java:1313)
at com.sapportals.portal.pcd.gl.PcdPersContext.lookup(PcdPersContext.java:970)
at com.sapportals.portal.pcd.gl.PcdPersContext.filteredLookup(PcdPersContext.java:706)
... 74 more

Themes Problem URGENT Nokia 6280

When chaging over themes. howcome the background to the main menu stays the same. this is very annoyin. i want to change this background but dont know how to do so. i have a green theme throughtout with a bright blue background at menu. can anyone help me with this?
Its a Nokia 6280.
On Three.

What kind of main menu view have you chosen? I have the same problem with my 6280 (v3.81) when I choose Tab view. Try to open the menu, go to the options -> main menu view and set it to List, for example. I have also created my own themes with Nokia Theme Studio (avaliable on www.forum.nokia.com) and I haven't found the way to remove that blue background in tab view... Regards, dHeaven

Problem in Importing Custom Themes in WD

Hi,
I'm facing problem in importing custom themes in WD. I executed program WD_THEMES and imported my custom theme.
A message appeared as
Only non-importable themes found (with the wrong
version, for example), Do you want to view a
list of these themes?
There is problem in version. Current version is 7.0.14.1 but my version is having 7.11.3.2.0.
Is there are possibilities to change the version.
Please suggest on this problem.
Thanks,
JMB

hi ,
check out this thread :
Re: How to call custom themes for Web Dynpro ABAP Application?
http://ecohub.sdn.sap.com/irj/scn/index?rid=/library/uuid/7015b1f9-535c-2910-c8b7-e681fe75aaf8&overridelayout=true
to know how to call custom thesmes for Web Dynpro ABAP applications
check out this , how to edit the web dynpro themes :
http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/10d5ef40-465e-2c10-9ca9-f548bfc3f236&overridelayout=true
I wud further suggest u to post this question in Portal Content Development forum to get more inputs for ur query
regards,
amit

Custom Theme: change resolution graphics problems

Hi
What can i do to make custom themes in a way that i can change the resolution anytime later by using that pulldown menu (e.g. 1024x768 to 800x600) without having problems with the graphics. I can make single themes in the right resolution but how do i tell keynote to use the right one when i want to change resolution? Or must i use only vector graphics?
The problem by change the resolution of my custom themes is that all the graphics move somewhere and everything looks confused. When i go back to the right resolution graphics still stay confused and scaled to small or to big too????

the way to do this properly is to make a theme file for each resolution, and then instead of just using the inspector to change the size, use the theme selector to choose your same theme in the new size. This will reapply the theme properly.

Problem with Custom Theme and Color of Registers

Hi everybody,
I am implementing a custom theme with EP SP 15 (Sneak Preview). All the changes I am making in the Theme Editor are displayed correctly, except for the colors of the registers.
The preview in the Theme editor works fine but when I activate the theme in the portal the background of the registers is still the same as in the standard theme (the images for the borders or the registers however are the ones I chose).
I read about the caching problem in the SAP library and deleted the browser cache before saving but it didn't help.
Any ideas or hints would be appreciated!
Regards Andy

Hi,
If you are talking about custom registration page, accessed via login page, you have to change its background manually by editing logon package. There is a procedure on help.sap.com how to change logon page.
Here I'm pasting the necessary parts. But hava a look at original doc.
To customize the logon UI, we recommend the following procedure:
 1. Make a copy of com.sap.portal.runtime.logon.par.bak and rename it. In this example, it is renamed to my.new.logon.par.
 2. Move my.new.logon.par to a location outside of the <SAPJ2EEngine-deployment-dir>.
 3. Extract the files from my.new.logon.par preserving the directory structure.
 4. Modify files in the extracted PAR file.
 5. Put the modified files back into my.new.logon.par.
 6. Copy my.new.logon.par back to <SAPJ2Eengine-deployment-dir>\cluster\server\services\servlet_jsp\work\jspTemp\irj\root\WEB-INF\deployment\pcd.
 7. Rename the file <SAPJ2Eengine-deployment-dir>\cluster\server\ume\authschemes.xml.bak to authschemes.xml.
 8. In authschemes.xml, replace all occurrences of the string "com.sap.portal.runtime.logon" with "my.new.logon" in the tags <frontendtarget> and save the file.
 9. Restart the portal.
--> Changing the authschemes.xml File
You can change the authschemes.xml file using the Config Tool of SAP Web Application Server Java. When you edit the file, you should download the file to a local directory, edit it, and when uploading the edited file, create a new node in the configuration tree for it. In this way you do not loose the original version of the file.
 1. Start the Config Tool by executing <SAPJ2EEEngine_installation>\j2ee\configtool\configtool.bat.
 2. Choose the symbol for Switch to configuration editor mode.
 3. In the tree, navigate to cluster_data u00AE server u00AE persistent u00AE com.sap.security.core.ume.service.
 4. To switch to edit mode, choose (Switch between view and edit mode).
 5. In the tree, select authschemes.xml and choose (Show the details of the selected node).
 6. Choose Download and save the file to a local directory.
 7. Edit the file locally.
 8. Create a new node in the configuration tree for the edited file as follows:
 a. Select the node com.sap.security.core.ume.service.
 b. Choose the symbol for Create a node below the selected node ().
 c. Select the type File-entry.
 d. Choose Upload and select the file from your local directory.
 e. Enter the name for the entry, for example, authschemes_productive.xml. By default, the name of the uploaded file is used.
 f. Choose Create.
 g. Choose Close window.
The new node appears in the configuration tree.
For UME to use the new file, you have to change the value of the property login.authschemes.definition.file to the name of the new authschemes file. Change the property as described in Editing UME Properties.
 9. Restart the nodes in the cluster for the changes to take effect.

Problem Custom Theme in MII?

Hello,
I followed below PDF document and tried to create the Custom Theme in MII.This is my client requirment
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/c004bc2a-013b-2c10-f2ab-a1e2f61e025f?overridelayout=true
I followed each and every step but the Theme is not changing, its displaying only code or the original theme.......if any one worked in the same requirement.
Please help me out.
Thanks and Regards,
Phani Kumar

Phani,
Make sure that all the links found on file homepage.xsl are correct.
Also check if you are not using any invalid value on params like ShowFooter, ShowTabs, ShowNavigationTree. These fields accept only 0 or 1.
Custom theme is hard to debug because there is no way to know where the error is, you just have to take a look in all the code and see if there is something wrong.
Compare your files with the MII default files in order to see if there is something wrong.

NW2004s: Assigning a custom theme to a web dynpro running in the portal

The situation is as follows:
Some web-dynpros (for java) have a custom theme, a theme which is not the default theme of the portal or the default theme for web-dynpros in general.
In NW2004 this worked as follows:
When starting a web-dynpro in the portal it checked if it was started with the right theme. If not the exit plug of the WD interface view was called with an Url of the WD application plus a parameter for the right theme.
This is the famous parameter sap-cssurl.
For that parameter there are some values possible:
1) sap-cssurl=http://<host>:<port>/irj/portalapps/com.sap.portal.design.urdesigndata/themes/portal/mytheme
2) sap-cssurl=http://<host>:<port>/irj/portalapps/com.sap.portal.design.portaldesigndata/themes/portal/mytheme
3) sap-cssurl=http://<portal>:<host>/webdynpro/resources/sap.com/tcwddispwda/global/SSR/themes/mytheme
The first 2 are locations of the portal environment, the last one is a location of the WD runtime environment.
As I noticed this must be a full qualified absolute Url including host and port.
This works in NW2004 for web dynpro's running standalone AND in the portal.
Now for NW2004s:
The 3 variants of the parameter sap-cssurl work for web dynpro's running standalone.
But now for web dynpro's which are integrated in the portal:
The exit-plug with an Url is not possible anymore, this leads to the runtime error:
com.sap.tc.webdynpro.services.exceptions.WDRuntimeException: Exit-Plug must no be triggered with an URL when running in portal. Use portal navigation instead to navigate to another application!
Okay, as a first workaround I tried the portal navigation,
but somehow the supplied parameter sap-cssurl has no effect.
The code for that in the on-startup plug of the WD component:
WDPortalNavigation.navigateAbsolute(
PCD_ID,
WDPortalNavigationMode.SHOW_INPLACE,
null,
null,
WDPortalNavigationHistoryMode.NO_HISTORY,
null,
null,
"theme_set=X&" + theme,
 theme,
 false,
 true
I used there absolute portal navigation and the parameter (sap-cssurl=...) is part of the launcher parameter and the business parameter in the call to WDPortalNavigation.navigateAbsolute.
But as I wrote above, this has no effect on the theme.
In the I-View the parameter "Supply portal theme" is set to NO, otherwise the parameter "sap-cssurl" is supplied twice (this can be seen in the poroperties of the web-page in Internet Explorer).
What I tried afterwards was setting the parameter sap-cssurl hardcoded in the "Application parameters" of the I-View. This doesn't work either.
My question is: Should this be anyway possible for a NW2004s portal?
Did anyone successfully implement this?
Kind regards,
 Erich Lind

Hi Erich,
I am facing the same problem. I am on 04 s and couldnot implement the custom theme to a web dynpro running in the portal. When I run the web dynpro app as stand alone, the custom theme applies fine. But when in portal, it takes the standard theme.
Was wondering if you figured this out.
Thanks

How do I leverage a custom theme for Outlook 2013?

Microsoft has a problem. They use the term "theme" in Office in 2 different ways: 1) the 3 background colors you can choose of the Office applications and 2) a collection of colors, fonts, and layout that can be customized and defined by the user
for the applications.
I know how to create a theme in PowerPoint and save it as a default for all new presentations. Allegedly you can you this across Office applications but this is where it breaks down (as far as my user experience goes).
I've created a theme in PowerPoint. It has my custom colors. I want to use that same collection in Outlook.
I can apply it on a email by email basis (Options menu for an email), but I want the default email (new or reply) to use that custom theme. I see my theme in the drop down menu under a heading of Custom, but there isn't a way to set it as default
(behavior differs from PowerPoint here).
So I look under the Outlook File menu, then Options and select Mail. You can change stationary, but the custom theme isn't an option there.
Then there is Styles under the Format Text menu when in a new email. There are color options and font options, but again, no way to leverage the work I did in creating the custom theme.
Searching on customizing themes for Outlook only gets me answers on the first use of the word theme, not the latter.
Is there no way to you the theme I created for Outlook 2013?

Its very simple - if you want a product that remains consistent and does not change its layout every few years, that is fully customizable, and will remain being supported by subsequent operating systems, then get an open source product running in an open
source OS. It seems that you can no longer rely on MS to provide consistency, stability, or support for their own products.
When will MS realise that customer familiarity with their products is their intellectual property, like branding, which you would never trash every five years. Imagine that MS wanted to change their name to a new company name, or their Outlook brand to Inlook
- it would never happen. So why is thee trade getup and arrangement changing so often and against what their customers want? Is it to justify thee new products? Maybe with cloud and 365, they will finally be happy and stop mucking about with what works (after
they change everything back to '95 /XP format?).

Creating mobile web dynpro application which customized theme

Hi guys,
I have created a mobile web dynpro application and a theme with Theme Editor. Then I have appended this theme with the sap-cssurl parameter to my application.
my_application? sap-cssurl=http://host:port/webdynpro/resources/sap.com/tcwddispwda/global/SSR/themes/MyTheme
It works well in my first testing on my laptop.
In order to test it on my mobile device I have also appended sap-wd-client parameter to my application. Now my URL looks like
my_application? sap-cssurl=http://host:port/webdynpro/resources/sap.com/tcwddispwda/global/SSR/themes/MyTheme&sap-wd-client=PieClient
It doesnt work. My application layout looks as if I dont use the theme. Did somebody have the same problem and can help me by finding a solution.
Thanks for your answers.
Marita

Hi Marita,
Mobile Web Dynpro supports several handheld mobile devices. I guess yours is a Pocket PC. Except the newest Pocket PC 2003, all the other versions don't have CSS support. Therefore the current Pocket PC client "PieClient" of Web Dynpro lacks the ability for customized themes. On the other hand, themes are supported for more advanced devices, such as Nokia Communicator 9500/9300.
Regards,
Wei

Custom themes: How do I create & edit an auto-text box?

Hello
Continuing my exploration of custom themes
I have now found out how to make text boxes editable (control-command-option-T, that was carefully hidden!) and am now struggling with creating and editing 'auto text' boxes (not sure what their real name is in Keynote-speak)
1) Creating new text boxes:
Let's take a simple theme like White. One of the Masters is Title + Bullets Left. Now let's assume I want to create two text boxes with bulllets - the existing on the left and another on the right. In PowerPoint it's pretty simple: highly text box; copy; paste; move & resize as needed. Well Keynote won't let me Copy so that's out. If I create a fresh Text box, I can mimick the indent levels, bullets, font attributes, etc. (long and painful) but it still won't work because it is not a placeholder text box (fixed size) but a regular text box (size depends on content).
I'm sure I'm missing a trick!
2) Edit auto-text boxes
Again, take any theme, say White again; If I choose a Master with a set text placement, say Photo Vertical, there is very little I can do with it: I can change text attributes and box size, but I can't touch the number of indentation levels for example. Then again what defines a text box as been 'double click here to edit' from a regular placeholder?
Overall I think I'm missing a whole editing 'avenue' regarding masters - Anyone care to guide me?
Thanks!
Message was edited by: Moscool - typos!

You can set a text field to be multi-line and tick off the option to scroll
long text to have it automatically wrap, but you'll have a problem with the
first partial line, since form fields can only be rectangular. Another
problem might be the lines themselves, since you'll have to use a font size
that will fit them exactly, or it will look odd. I would suggest getting
rid of those lines altogether. They are not needed when filling in the form
electronically. It's a relic from printed out forms where people had to
hand-write their answers.

IC_BASE look and feel (Default theme) very urgent !!!

Hi Gurus,
Somehow the theme of my BSP application ic_base has been changed, entire look and feel of the application has been changed. Is the link between ic_base.css file with the ic_base bsp application has been changed?
How can I restore my look and feel of my application?
Very urgent!!!!
regards,
Abhi...

avoid duplicate threads. continue the discussion in your old thread at
BSP portal display problem (Urgent!!!)

Customer Service Problems

After fighting with Verizon customer service over two service issues without any possibility of resolution I am canceling my account.
I’m doing this reluctantly because as a long-term shareholder of Verizon I would like to see the company succeed and keep profitable. Yet I am appalled by the cavalier, disrespectful, obstructionist treatment from your staff in dealing with customer service problems. When you were just the telephone company and operated as a monopoly in a regulated industry, you had to take customer issues seriously.   Now that you are an unregulated telecommunications giant it seems that you don’t feel the need to respond to your customers. Someone in your company needs to hear this and put a stop to these destructive business practices.
In brief, the first issue involved arranging a service call for interruption of internet service. The entire process kept me on the phone for a total of 3 hours over several days. I have given up my land line and use a cell phone exclusively. Verizon’s communication systems and staffing levels caused me to wait on hold for 10-15 for each person that I spoke to. Then each conversation averaged 10 minutes.   In addition, I was transferred to different departments but I did not understand the reason for the transfers. Then the pattern of hold-talk-transfer began again. Several times my calls were dropped necessitating more repeats of the hold-talk-transfer pattern. Some of your staff were South Asian and they either garbled or misunderstood English, thus prolonging the conversation beyond the average of 10 minutes.   During that time I incurred cell phone charges of $.45/ minute.
After the service was restored I called Verizon customer service and asked for a service credit to compensate me for those out-of-pocket expenses over and above 30 minutes which I consider to be a reasonable amount of time to arrange a service call. They denied any responsibility for the amount of time it took to arrange the service call or the amount of time to complain about their service. I was not happy with the outcome so I requested to speak with someone who was a decision maker and had authority to negotiate a settlement. I also asked to have them communicate with me through email. I was told that communicating through email was not possible. These calls followed the same pattern of hold-talk-transfer averaging 30 minutes each. I repeated myself to 3 or 4 people who wrote down my complaint before I got to a manager who had decision making authority. The manager denied any responsibility for the amount of time it took to arrange the service call and would not authorize a service credit.
The second issue involved billing. I signed up for auto-pay to have my monthly bill deducted directly from my bank account. Verizon’s computer system deducted the bill twice, overdrawing my account. I incurred a bank overcharge fee. The same pattern of hold-talk-transfer began for this complaint as well. The customer service staff refused to take responsibility for this error as well. Their solution required me to spend more time and incur extra expenses. I had to repeat myself to 3 or 4 complaint takers before I reached the same manager who denied my first request. He denied any responsibility for this billing problem too.   I had to have my bank retrieve the money under a fraud compliant.
Verizon is one of the largest *communications* corporations in the world.  If your internal systems can't handle customer service calls in a reasonable amount of time, then there is a problem. If your customer service staff is unwilling to take responsibility for such inadequacies and solve the issues that emerge from them, then there is a problem. If a customer has to contact the CEO of the company to try to resolve two service related issues, then there is a problem. When all of those actions prove inadequate, then there is a *communications* problem.
Customer service has flagged my account and put me down as a “problem” customer. Instead of offering even a token settlement, they are prepared to stonewall me by maintaining that the company is just not at fault and that they tried to solve the problems but I wouldn’t cooperate or accept their solutions. Early on in the process, if someone told me that Verizon messed up just a little, but still couldn’t compensate me, I would have accepted that, albeit reluctantly, and dropped the matter.
This is not the way I do business and I resent it when others don’t feel the need to honor any kind of code. I grew up working in my family’s retail liquor store. From the time I was a kid I learned four customer service lessons that I’ve carried over into my adult life:
Admit when you are wrong and try to make up for the mistake.
Never argue with a customer over small things.
Listen to the compliant and don’t just dismiss it out-of-hand
Try to make things right even though you may not be directly responsible for problem.
For my two problems, Verizon customer service staff didn’t even come close to following these common sense rules. I’ve learned that if you ask their customer service people they will repeat back to you some type of business code that they say they operate under. But their behavior tells a different story.
Unfortunately when I spoke with {edited for privacy} of the Executive Presidential Appeals office, I was taken somewhat aback by his manner and demeanor, which was coarse and inappropriate for a customer service discussion, and which I found personally offensive. He and members of his staff agreed to send me emails specifying which part of the Terms of Service they based their decisions on. To date I have not received the communications they promised.
Is this the image of your company that you want the public to see? Are you willing to just shrug off these complaints as an isolated case that is too small to concern yourself about? I’m afraid the answer will be yes. Not only do you feel that you are too big to fail, but you are too big to care.   Customer service means solving problems not manufacturing bad will and resentment.
My purpose in writing this note has been twofold: to make one last effort to solve my problem and to hope that someone will take note about the issues about customer service practices that are harmful to the company. I'd be happy to speak with someone with real authority to deal
with my issues but have no interest in repeating my past experiences.
It's too bad that this had to happen since the solution could have been so easy and simple.
I plan to publish some form of this letter and distribute it to the public.
Solved!
Go to Solution.

Therefore, I request to please clear this unacceptable due balance, and contact Experian to removed and clarified the mistake in my credit report.
RE:  Cancellation fee charged on internet DSL service charged by mistake. {edited for privacy}
A $65 balance remain for a cancellation fee on internet DSL service, by Verizon New York mistake.
In February of 2010, I set up my phone and TV in a vacation plan but keep my internet service active. After a month I had a vacation plan, suddenly without notification, my internet service was suspended and a cancellation fee was issued.
My final statement was $ 24.47. I cleared a check from Verizon.
I contacted Verizon online to request connect my internet service and discuss the issue on the cancellation fee. The response was that I should pay the internet cancellation fee, and paid a new activation.
After fighting with Verizon customer service over the unacceptable fee charge service issue without any possibility of resolution I cancel my home phone which was in a vacation plan.
Later I kept receiving the statement with this cancellation fee every month. I called and discussed the issue more than 6 times during the next 6 months, The entire process kept me on the phone for a total of 2 hours over several months. The costumer representatives responded that the issue was in an investigation.
Later,  a Collector company start chasing me to get the $65 paid. Phone number: {edited for privacy}, Inclusive, they made an offer to reduce the amount if I accept to pay or contact Verizon to request a clarification.
By the end of the year, I contacted Verizon costumer services one more time but the representative stated that the account is not visible anymore.
Convinced that the problem on this account was resolved, the second week of November, I called Verizon to reestablish my account with a new home phone number and Internet DSL connection.
The answer was that  following Verizon policy I was unable to get a new account if a balance remain.
After I explained the events, a manager (non-identified) who spoke to me by phone told me that Verizon will investigate the issue and I should wait for approval.
On November 16, my account was confirmed approved and clear of debt, therefore, Verizon welcome me back with Home phone and internet DSL Service and confirmation on my online registration.
New number:{edited for privacy} ; Email:{edited for privacy}
Also, during the months of January and February 2010, Verizon New York, made other charges mistakes in my account (See details below) that have been resolved with an apologize and a refund.
Events that prove the lack of training and support Verizon customer and billing service have.
Chronology of the emails exchanged between Verizon Ecenter and myself after I requested investigation with the charges.
01/10/10   I have contacted Verizon customer support regarding of a mistake in my internet service statement.Tracking # 430824. Reference: Duplicate charges for Internet Security suites service.
1/12/10 Verizon eCenter responded. Angela. ' Apologized for the inconvenience. 'The cancellation and credit will appear on the next bill'.
2/08/10 Verizon eCenter responded. Cheniqua. 'I have issued a credit of $6.52 for a Verizon internet security suite charges'; your internet charges
2/04/10 I have contacted Verizon customer support in regard of clarification in my Direct TV  statement.
Tracking # {edited for privacy}. Reference: Balance from Direct TV due to my recently requesting vacation plan.
2/06/10 Verizon eCenter responded (John) Verizon Bill statement: February 26 = $6,73 paid
2/06/10 I have contacted Verizon customer support in regard of a mistake in my home phone statement.
Reference: By mistake, international fee in my home phone (inactive line/vacation plan) was charged.
Tracking # {edited for privacy}
2/08/10 Verizon eCenter responded. (Linnette) 'I apologize for the error'.
A credit for the international plan has been applied to your account and will appear on the next statement.'
2/08/10 Verizon eCenter responded (Cheniqua) 'The regional essential calling plan does not qualify for a discount during vacation suspension. Which prove that my home phone was in a vacation plan.
2/15/10 I have contacted Verizon customer support in regard of a non-notified, neither requested suddenly suspension on my internet DSL service and charged a cancellation fee for this suspension.
Tracking # {edited for privacy}
2/16/10 Verizon eCenter responded (Michael) I am sorry for the inconvenience you have experienced.
Please contact our Consumer Sales and Solutions Center directly at 1-800-Verizon or (800) 837-4966
Monday through Friday between 8:00 AM to 6:00 PM Local Time.
2/16/10 Verizon eCenter (Sue) responded : I am sorry for the inconvenience you have experienced.
I understand your frustration and concern regarding canceling your internet service in error. In order to provide you with the best customer service, please contact our Consumer DSL Sales and Solutions department directly at (800) 567-6789 and a representative will be happy to assist you.
I stand on my decision of not pay for someone else mistakes.
Your actions have damaged my integrity as a good costumer and citizenship.
Without doubt after this problem get clearly resolved, you will lose this good costumer, get a negative feedback and I am planning to publish this letter at every web forum available.

Theme editor and especific wd theme problems

Hi, my problem is this.
Hi have one WD application that has have a different theme from the EP.
I downloaded the SP13 Theme editor and then uploaded the new theme to the server wd theme folder.
Using the sap-cssurl parameter when calling the wd applicaction to apply the theme its working with the standars themes (sap_chrome, sap_tradeshow, etc) but when I try to use my custom theme the dropdowncomboboxs are not opening and their values apear separately as a list. Also table footer is displaying without an style at all.
I read the note 779659 and I already tryed to change the default theme property using my custom theme but result is the same.
Can anyone give me some help?
Here's some images so you can have a better idea of the problem.
Standard theme(I changed it's name to xsap_tradeshow to make some tests)
http://img530.imageshack.us/my.php?image=example1.jpg
Custom theme (the table footer arrows disaperead too)
http://img412.imageshack.us/my.php?image=example2.jpg

hi
if you are using EP 7.0 , you may have go to Visual ADMIN , in the configuration adapter , there
is PropertyStyleSHeet , there is you can find webdynpro property ,
Re: Trouble with Appplication after modifying WebDynpro Theme
you can go through this thread , if you are using CE 7.1 you have to navigate to NWA
configuration management , infrastructure , application modules , tp~wdpa , search for this
and then in the properties you have provide the Custom theme name you have created .

Custom Theme Problem - Urgent

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