Customer account relationship to Active

Hi,
we are facing issue when the calling this api for the update the customer account relationship to Active. We passed the CUST_ACCOUNT_ID, RELATED_CUST_ACCOUNT_ID and status = 'A' .
HZ_CUST_ACCOUNT_V2PUB.update_cust_acct_relate(
p_init_msg_list => p_init_msg_list
, p_cust_acct_relate_rec => p_cust_acct_relate_rec
, p_object_version_number => p_object_version_number
, x_return_status => p_return_status
, x_msg_count => p_msg_count
, x_msg_data => p_msg_data);
after calling this , we getting bellow error.
ERROR "SID:18697443 There are no active customer account relationships between accounts 131587603 and 131574889."
Please advice

If the relationship already exists, in my opinion, you should be passing cust_acct_relate_id too in the p_cust_acct_relate_rec.
HTH,
Alka

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Where is CRM user-customer Account relationship stored in database.

Hi,
When creating and approving a CRM user using CRM HTML admin responsibility, we assign accounts of customer for which user is being created.
For e.g., When creating a user for Customer A having 5 accounts, i can assign account # 1,2 and 3 to the user.
Does anybody know where this mapping is stored in database?
Regards,
Mohammed

Hi RK,
Thanks for the query, it did solve my purpose.
Only thing is we need to make a small change in the query :
The fu.customer_id is to be mapped to hcar.party_id and not hca.party_id .
SELECT hca.account_number
FROM hz_cust_accounts hca,
fnd_user fu,
hz_cust_account_roles hcar
WHERE hcar.party_id = fu.customer_id
AND hcar.cust_account_id = hca.cust_account_id
AND fu.user_id = <your user id>
Thanks again,
Regards,
Mohammed

Custom FM for dunning activity

Dear All,
I want to post a document in customer account after dunning activity. I am trying to do this through ABAP. What i did was that i made a copy of the standard dunning activity FM Z_ISU_DUNNING_EMPTY_ACTIVI_0350. In this FM i added my code which would post a simple document in a customer account.
When i test this function module using se37 the FM works perfectly well and posts a document. However when i put this FM for my dunning activity(Using SPRO>> Configure Dunning activities) and run the dunning proposal and activity, the document does not get posted. I dont know why. Can anyone please help. Would really appreciate
Here is how the code looks like after i added my code for posting a simple document
FUNCTION ZISU_DUNNING_EMPTY_ACTIVI_0350.
""Local Interface:
*" IMPORTING
*" VALUE(I_TFK047L) LIKE TFK047L STRUCTURE TFK047L
*" TABLES
*" T_FKKMAZE STRUCTURE FKKMAZE
*" T_FKKMAKT STRUCTURE FKKMAKT
*" T_FKKOP STRUCTURE FKKOP
*" T_FKKOPK STRUCTURE FKKOPK
*" T_FIMSG STRUCTURE FIMSG
*" CHANGING
*" VALUE(C_FKKMAKO) LIKE FKKMAKO STRUCTURE FKKMAKO
*" VALUE(C_FKKKO) LIKE FKKKO STRUCTURE FKKKO
only write success message into job log
DATA:
 documentheader like bapidfkkko,
partnerpositions type standard table of bapidfkkop with header line,
genledgerpositions type standard table of bapidfkkopk with header line,
documentnumber like bapidfkkko-doc_no,
return type standard table of bapiret2 with header line.
documentheader-fikey = '100915-001'.
documentheader-appl_area = 'R'.
documentheader-doc_type = 'AB'.
documentheader-doc_source_key = '01'.
documentheader-currency = 'UNI'.
documentheader-doc_date = sy-datum.
documentheader-post_date = sy-datum.
partnerpositions-item = '0001'.
partnerpositions-comp_code = 'UNI'.
partnerpositions-buspartner = '0000014044'.
partnerpositions-cont_acct = '10000416133X'.
partnerpositions-main_trans = '6000'.
partnerpositions-sub_trans = 'AD01'.
partnerpositions-g_l_acct = '0000140000'.
partnerpositions-doc_date = sy-datum.
partnerpositions-post_date = sy-datum.
partnerpositions-net_date = sy-datum.
partnerpositions-currency = 'UNI'.
partnerpositions-amount = '99'.
APPEND partnerpositions.
genledgerpositions-item = '0001'.
genledgerpositions-comp_code = 'UNI'.
genledgerpositions-g_l_acct = '0000299000'.
genledgerpositions-amount = '-99'.
genledgerpositions-profit_ctr = 'IBC'.
 APPEND genledgerpositions.
 CALL FUNCTION 'BAPI_CTRACDOCUMENT_CREATE'
 EXPORTING
 testrun = ''
 documentheader = documentheader
 IMPORTING
 documentnumber = documentnumber
 return = return
 TABLES
 partnerpositions = partnerpositions
 genledgerpositions = genledgerpositions.
CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'
 EXPORTING
 wait = 'X'.
 CALL FUNCTION 'FKK_DUNNING_MESSAGE_APPEND'
 EXPORTING
 MSGID = 'EK'
 MSGNO = '345'
 MSGPR = '2'
 TABLES
 T_FIMSG = T_FIMSG.
 IF 1 = 0. MESSAGE S345(EK). ENDIF.
ENDFUNCTION.

The log displays the same message as the one it showed when i had not changed the code.
I also tried to do the same thing with the dunning activity that deactivates the installment plan. i made a copy of the function module ISU_DUNNING_DEACT_INSTPL_0350. In that new func module i copied my code that posts a simple document. then i assigned the new ZISU_DUNNING_DEACT_INSTPL_0350 activity to the dunning procedure in SPRO. I created an installment plan for a business partner and ran the dunning activity. The installment got de activated but no document was posted!
for your help i am providing the code of the ZISU_DUNNING_DEACT_INSTPL_0350
FUNCTION ZISU_DUNNING_DEACT_INSTPL_0350.
""Local Interface:
*" IMPORTING
*" VALUE(I_TFK047L) LIKE TFK047L STRUCTURE TFK047L
*" EXPORTING
*" VALUE(TEMP) TYPE OPTXT
*" TABLES
*" T_FKKMAZE STRUCTURE FKKMAZE
*" T_FKKMAKT STRUCTURE FKKMAKT
*" T_FKKOP STRUCTURE FKKOP
*" T_FKKOPK STRUCTURE FKKOPK
*" T_FIMSG STRUCTURE FIMSG
*" CHANGING
*" VALUE(C_FKKMAKO) LIKE FKKMAKO STRUCTURE FKKMAKO
*" VALUE(C_FKKKO) LIKE FKKKO STRUCTURE FKKKO
DATA: BEGIN OF T_OPBEL OCCURS 1,
 OPBEL LIKE FKKOP-OPBEL,
 END OF T_OPBEL.
DATA: H_ATEXT(100).
DATA: OPBEL_C(12).
DATA: H_UPDATE.
DATA: H_FKKMAHNV LIKE FKKMAHNV.
DATA: H_TFK033D LIKE TFK033D.
DATA: H_DEAGD LIKE RFKN1-DEAGD,
documentheader like bapidfkkko,
partnerpositions type standard table of bapidfkkop with header line,
genledgerpositions type standard table of bapidfkkopk with header line,
documentnumber like bapidfkkko-doc_no,
return type standard table of bapiret2 with header line.
documentheader-fikey = '100915-001'.
documentheader-appl_area = 'R'.
documentheader-doc_type = 'AB'.
documentheader-doc_source_key = '01'.
documentheader-currency = 'UNI'.
documentheader-doc_date = sy-datum.
documentheader-post_date = sy-datum.
partnerpositions-item = '0001'.
partnerpositions-comp_code = 'UNI'.
partnerpositions-buspartner = '0000014030'.
partnerpositions-cont_acct = '10000416119X'.
partnerpositions-main_trans = '6000'.
partnerpositions-sub_trans = 'AD01'.
partnerpositions-g_l_acct = '0000140000'.
partnerpositions-doc_date = sy-datum.
partnerpositions-post_date = sy-datum.
partnerpositions-net_date = sy-datum.
partnerpositions-currency = 'UNI'.
partnerpositions-amount = '66'.
APPEND partnerpositions.
genledgerpositions-item = '0001'.
genledgerpositions-comp_code = 'UNI'.
genledgerpositions-g_l_acct = '0000299000'.
genledgerpositions-amount = '-66'.
genledgerpositions-profit_ctr = 'IBC'.
APPEND genledgerpositions.
CALL FUNCTION 'BAPI_CTRACDOCUMENT_CREATE'
EXPORTING
testrun = ''
documentheader = documentheader
IMPORTING
documentnumber = documentnumber
return = return
TABLES
partnerpositions = partnerpositions
genledgerpositions = genledgerpositions.
CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'
EXPORTING
wait = 'X'.
temp = return-message.
temp = documentnumber.
CALL FUNCTION 'ISU_DUNNING_DEACT_INSTPL_LOAN'
 EXPORTING
 I_LOAN = space
 TABLES
 T_FKKMAZE = T_FKKMAZE
 T_FKKMAKT = T_FKKMAKT
 T_FIMSG = T_FIMSG
 CHANGING
 C_FKKMAKO = C_FKKMAKO.
exit.
get update flag from global memory
Parameter, ob Testdruck vorgesehen ist, aus dem globalen Memory holen
CALL FUNCTION 'FKK_DUNNING_PARAMETER_GET'
 IMPORTING
 E_UPDATE = H_UPDATE
 E_FKKMAHNV = H_FKKMAHNV.
new: reason for deactivation of installment plan in
business area 1102
CALL FUNCTION 'FKK_ACCOUNT_DETERMINE_1102'
 EXPORTING
 I_APPLK = H_FKKMAHNV-APPLK
 IMPORTING
 E_TFK033D = H_TFK033D
 EXCEPTIONS
 OTHERS = 3.
IF SY-SUBRC <> 0.
 MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
 WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
H_DEAGD = H_TFK033D-FUN01.
inside the dunned items, look if there installments in the highest
dunning level
innerhalb der gemahnten Forderungen nach Raten suchen, die die
höchste Mahnstufe erreicht haben
LOOP AT T_FKKMAZE
 WHERE STAKZ = 'R'
 and xinfo = ' '.
 AND MAHNS = C_FKKMAKO-MAHNS. "Note 182489
 READ TABLE T_OPBEL WITH KEY OPBEL = T_FKKMAZE-OPBEL.
if the document number is new, go on
Nur weitermachen, wenn die Nummer noch nicht geprüft wurde
 CHECK SY-SUBRC NE 0.
 T_OPBEL-OPBEL = T_FKKMAZE-OPBEL.
 APPEND T_OPBEL.
 WRITE T_OPBEL-OPBEL TO OPBEL_C NO-ZERO.
deactivate installment plan only in update mode
Ratenplan nur im UPDATE-Modus deaktivieren
 IF H_UPDATE = 'X'.
 CALL FUNCTION 'FKK_S_INSTPLAN_DEACTIVATE'
 EXPORTING
 I_OPBEL = T_OPBEL-OPBEL
 I_DEAGD = H_DEAGD
 I_DEADT = sy-datum
 EXCEPTIONS
 OTHERS = 1.
 else.
 clear sy-subrc.
 ENDIF.
 IF SY-SUBRC = 0.
success message in job log
Nachricht, daß Ratenplan deaktiviert wurde, ins Protokoll :News that installment plan has been disabled, the log
 CALL FUNCTION 'FKK_DUNNING_MESSAGE_APPEND'
 EXPORTING
 MSGID = 'EK'
 MSGNO = '304'
 MSGV1 = OPBEL_C
 MSGPR = '2'
 TABLES
 T_FIMSG = t_fimsg.
 IF 1 = 0. MESSAGE S304(EK) with OPBEL_C. ENDIF.
Create an entry in dunning history for deactivating an installmt plan
Für das Deaktivieren des Ratenplans wird noch eine Mahnaktivität
definiert.
 CLEAR T_FKKMAKT.
 MOVE-CORRESPONDING C_FKKMAKO TO T_FKKMAKT.
 H_ATEXT = 'Ratenplan & wurde deaktiviert'(001).
 REPLACE '&' WITH OPBEL_C INTO H_ATEXT.
 CONDENSE H_ATEXT.
 T_FKKMAKT-ATEXT = H_ATEXT.
 concatenate 'Ratenplan'(001)
 t_opbel-opbel
 'wurde deaktiviert'(002)
 into t_fkkmakt-atext separated by space.
 APPEND T_FKKMAKT.
 ELSE.
Write error in job log
Fehlermeldung aus dem Funktionsbaustein wird in Tabelle geschrieben,
sie kommt dann nach der Abbruch-Meldung ins Protokoll.
 CALL FUNCTION 'FKK_DUNNING_SYST_MESSAGE_APP'
 TABLES
 T_FIMSG = T_FIMSG.
error message in case of error
Dann wird die Abbruchmeldung direkt ausgegeben
 MESSAGE E305(EK) WITH OPBEL_C.
 ENDIF.
ENDLOOP.
ENDFUNCTION.

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Hi,
Could you please me know how to do the activation of duplicate check for vendor as well as customer account by matchcode.
Many Thanks,
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Hi,
The scenario is, the customer is posted with invoice amount of 3000 and a credit memo of 500. Instead of clearing this manually using f-32 can we use F110 to clear the debit and credit with in a customer account which must create a residual document for the differential (2500)
please advice, and the steps to be performed to achieve the scenario.
Best regards
Abishay

Hi All,
we have activated Business Function " LOG_MMFI_P2P " and Switch "MM_SFWS_CI_01 - Enhanced Functions in EhP4 for Applications in Materials Management" using Tcode SFW1. And followed all instructions documented when activated Business Function " LOG_MMFI_P2P ". The Busines function is activated to order to clear downpayments at the time of invoice posting in MIRO or MIR7. When I post the invoice in MIRO system is posting 2 indepedent document as below.
1. Invoice posting,
Dr GR/IR
Cr Vendor
2. Downpayment Recovery
Dr Vendor
Cr Vendor with SP GL Indicator "C"
My point is, as per the link http://help.sap.com/erp2005_ehp_04/helpdata/EN/48/b42c22e8603095e10000000a421937/frameset.htm, it says "You can use the Down Payment Clearing function to clear down payments that you have posted with reference to a purchase order without going to the relevant financial accounting transactions, directly in logistics invoice verification."
But, in my case, the system is not clearing the downpayment but instead is just posting a Credit memo account entry with SP GL indicator (refer to th Downpayment Entry).
Please advice if SAP is designed to clear the downpayment in LIV or just to post the downpayment recovery entry.
If advice on any corrections to be applied.
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Business Partner Creation ( Master Tenant with Customer Account)

Hello Experts
Am trying to create a master tenant with a customer account, but as i save the business partner there is no corresponding creation of the master tenant with a customer account in the company code. The system only generates a business partner created. I have cheked the settings on business partner customer and have the correct FI custmer acount to the business partner, have also checked settings on the assignment of the reconciliation account to the BP and again it is compatible with the customer reconciliation account in Financials. I have also the synchronization data to see whether the synchronization object is activated, and it was not activated and i activated it, but still am not able to create a master tenant with customer account.
Please Experts help me on this am very very stranded
Regards
David Mavi

Hi David,
Following activities are to be done to create customer simultaneously while the creation of business partner.
Business Partner Number Range: IMG>Flexible Real Estate Management (RE-FX)>Business Partner>Relevant Settings for Business Partner in RE Context>Number Range>Business Partner Number Range
Define Grouping and number range: IMG>Flexible Real Estate Management (RE-FX)>Business Partner>Relevant Settings for Business Partner in RE Context>Number Range>Define Groupings and Assign Number Ranges
Also make sure that the customer account group is created with a number range which should be external. The number range for the business partner should be internal.
Master Data syncronization: IMG>Cross Application Components>Master Data Synchronization>Customer/Vendor Integration>Business Partner Settings>Settings for Customer Integration>Field Assignment for Customer Integration>Assign Keys>Define Number Assignment for Direction of BP to Customer
In the settings select the same number range only if the number ranges for the customer account group and BP groups are the same.
If u have done all these things and still the customer is not getting created then there might be a problem of the mandatory fields. i.e may be in customer account group some fields are mandatory which are not getting copied from the BP. So make all the fields in the customer account group as optional. and try to create new BP again.
Regards,
Deepak M

Account Group - Creation of Customer Account

Hi Gurus,
I am having a doubt over the Customer account group.
We have created 8 Customer account group as well in FI.
In IS-H module, we created 2 Customer account group ( Namely,Inpatient and Outpatient)
But as per FI they need to deduct diff payment terms ,dunninig letter,and taxes are deducting under these 8 groups are in FI.
How can we adjust all the 8 groups in FI under the 2 Groups in ISH.?
Can any one gide me?
Thanks.
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2 Process & Configuration
2.1 Customer Master
2.1.1 Account Group
2.1.1.1 Maintain Number Range for Account Group
Use
The purpose of this activity is to control number range of Account Group.
Procedure
Access the activity using one of the following navigation options:
IMG --> Financial Accounting (New) --> Accounts Receivable and Accounts Payable --> Customer Accounts --> Master Data --> Preparations for Creating Customer Master Data --> Create Number Ranges for Customer Accounts --> Select the Icon to maintain Number Range
Transaction Code: SPRO
Data to be maintained:
No | From | To | Current No | Ext (Tick in Check Box)
01 | 0000000001 | 0000099999 | 0 | No
02 | 0000100000 | 0000299999 | 0 | No
XX | A | ZZZZZZZZZZ | Yes
2.1.1.2 Assign Number Range to Account Group
Use
The purpose of this activity is to maintain number range of Account Group.
Procedure
Access the activity using one of the following navigation options:
IMG > Financial Accounting (New) > Accounts Receivable and Accounts Payable > Customer Accounts > Master Data > Preparations for Creating Customer Master Data > Assign Number Ranges to Customer Account Groups
Transaction Code : SPRO
Data to be maintained:
Group | Name | Number Range
0001 | Sold-to party | XX
0002 | Goods recipient | XX
0003 | Payer | XX
0004 | Bill-to party | XX
2.1.1.3 Define Account Groups with Screen Layout (Customers)
Use
In this step, you determine the account group of the customer.
Procedure
Access the activity using one of the following navigation options:
IMG > Financial Accounting (New) > Accounts Receivable and Accounts Payable > Customer Accounts > Master Data > Preparations for Creating Customer Master Data > Define Account Groups with Screen Layout (Customers)
Transaction Code : SPRO
The groups indicated below are a few examples. There are many groups in Standard SAP & if we require additional Group, it can be copied from appropriate group & maintained.
Group | Name
0001 | Sold-to party
0002 | Goods recipient
0003 | Payer
0004 | Bill-to party
0005 | Prospective customer
0006 | Competitor
Select Sold-to-party > go to Details > Double Click on General data / Company code data / Sales data. It will take to next screen which details Tab Pages of General data / Company code data / Sales data. Double Click on Tab Page for example: Address, Control, Marketing & so on. Here you can maintain whether the field is to be Suppress, Req. Entry, Opt. entry or Display
Regards,
Rajesh Banka

What should i take for customer account group

wat is the best to customize customer account group
i m thginking to creat one exportcustomer and other one is domestic
or else i ll make one one as sold to party
plz help

Customer Master
Account Group
Maintain Number Range for Account Group
Use
The purpose of this activity is to control number range of Account Group.
Procedure
 Access the activity using one of the following navigation options:
IMG --> Financial Accounting (New)  Accounts Receivable and Accounts Payable  Customer Accounts  Master Data  Preparations for Creating Customer Master Data  Create Number Ranges for Customer Accounts  Select the Icon to maintain Number Range
Transaction Code SPRO
Data to be maintained:
No | From | To | Current No | Ext (Tick in Check Box)
01 | 0000000001 | 0000099999 | 0 | No
02 | 0000100000 | 0000299999 | 0 | No
XX | A | ZZZZZZZZZZ | Yes
Assign Number Range to Account Group
Use
The purpose of this activity is to maintain number range of Account Group.
Procedure
 Access the activity using one of the following navigation options:
IMG --> Financial Accounting (New)  Accounts Receivable and Accounts Payable  Customer Accounts  Master Data  Preparations for Creating Customer Master Data  Assign Number Ranges to Customer Account Groups
Transaction Code SPRO
 Data to be maintained:
Group | Name | Number Range
0001 | Sold-to party | XX
0002 | Goods recipient | XX
0003 | Payer | XX
0004 | Bill-to party | XX
Define Account Groups with Screen Layout (Customers)
Use
In this step, you determine the account group of the customer.
Procedure
Access the activity using one of the following navigation options:
IMG --> Financial Accounting (New)  Accounts Receivable and Accounts Payable  Customer Accounts  Master Data  Preparations for Creating Customer Master Data  Define Account Groups with Screen Layout (Customers)
Transaction Code SPRO
The groups indicated below are a few examples. There are many groups in Standard SAP & if we require additional Group, it can be copied from appropriate group & maintained.
Group | Name
0001 | Sold-to party
0002 | Goods recipient
0003 | Payer
0004 | Bill-to party
0005 | Prospective customer
0006 | Competitor
Select Sold-to-party  go to Details  Double Click on General data / Company code data / Sales data. It will take to next screen which details Tab Pages of General data / Company code data / Sales data. Double Click on Tab Page for example: Address, Control, Marketing & so on. Here you can maintain whether the field is to be Suppress, Req. Entry, Opt. entry or Display
Regards,
Rajesh Banka
Reward points if helpful

Reg : Customer Account Group Change

Hi Dear All,
Can any one Tell me that what effect will be there if i change the Customer account group from 0001-sol to party to EXPO-acc gr for Export customer.
As the customer is old and by mistake it has been created in 0001 instead EXPO acc group.
i need to know that what will be the effect on all sales data and accounting documents created already for that customer .
This i have to do for around 1500 records
pl suggest me the probable effects for the same.
ok thanks

Hi sunil,
You can change Account Group of a customer at any time. Its not going to effect the previous records.
But once after changing the Account group, what ever you customers you create will follow the new account group procedure.
But the thing is, if you want to process the old account group customers, must check that the corresponding fields are active / already in use or not. For example if you dont maintained one field in old account group customers and now with new account group if you want to process with that field, then you have to go the change mode and maintaine those field for all those customers which are not maintained earlier.
Like this if you can check the change in the Fields from old account group and new account group, then there wont be any problem.
Hope this gives you some idea.
REWARD IF HELPFUL.
Regards,
Praveen

Account Relationships. Is it possible to do bulk imports?

Hi,
I would like to know if it´s possible to import csv files with information about Account Relationships. I need to create different types of accounts and then I need to import relationship between them (For instance: Company A will be a Suplier of CompanyB or CompanyB will be a customer of CompanyC).
Is there any way to do bulk imports with this type of information?
Also, what about reporting, is it possible to do reports or extractions of data to obtain this info?
Thanks in advance

Hi Antonio_A,
Just in case you are looking for an alternative to CSV upload, you can actually perform the imports of Account Relationships via Web Services.

IQ03 - one time customer account group not shown in ship-to party field

Hi,
Anyone can help out this?
In IQ03, for one time customer account, ship-to party field not updated. For others account group is updated.
Is this SAP standard setting that not shown the ship-to/sold-to details in IQ03 for one time customer account?
Thanks in advance.

Update some details:
1. Our one-time customer account group setting is customized from standard one time customer account.
2. Partner determination done same as sold-to party.
I came accross this "One time customer do not have partner functions tab (no SP, BP, PY, SH) active.... " in Thread: One time customer Posted by Bageerath Chery.
Can anyone explain further on this?
As if this is standard, meaning can explain why one-time customer not shown in ship-to field although the setting at equipment > Assign Partner Determination Procedure to Equipment Category done.
Or any else setting to check? Pls advise..

Create new child accounts under an active account with transactions

Hi experts,
I've searched on the forums but could't get to a definitive conclusion.
Is there a way to create new child accounts under an active account with transactions?
I have an account 6226 with transactions.
The customer would like to divide this account in 4 new accounts:
62261, 62262, 62263, 62264.
B1 gives an error when I try to change the account to title which is undestandable but I imagine that should be a way to do this beacause with time the customers needs can change...
Thanks everyone!

Hi,
Welcome you post on the forum.
B1 has only one level for active account. You can get the definitive conclusion that it is not possible to have child active account.
Thanks,
Gordon

Invalid Contact for Given Customer Account

Hi,
I am getting following error when try to add a product to cart Sold-To contact for this customer is inactive in oracle istore.Please choose a different Sold-To contact.
Invalid Contact for Given Customer Account
Thanks
Mark

I know this thread is pretty old, but, I hit this same issue at work today and it took me a couple of hours to debug and fix the same.
So, for the benefit of anyone else who might face this issue in the future, here goes:
Root Cause_
The "Customer" field associated with the user account setup (System Admin -> Users -> Query Username -> Customer Field) corresponds to the "Contacts: Roles" section (OM Superuser -> Query for Customer -> Contacts: Role screen) of the Customer setup
If the user defined "Customer" field of user account setup is "Inactive" in the "Contacts: Roles" section - then we get the error :
The Sold-To contact for this customer is inactive. Please choose a different Sold-To contact.
Invalid Contact for Given Customer Account
when trying to add items to the Shopping Cart.
Solution:_
Route A
OM Superuser -> Query for Customer -> Contacts: Role screen -> The person who's mapped as the Customer for the username needs to be set as active.
Route B
System Admin -> Users -> Query Username -> Map the Customer field to a currently active member of the Customer
Cheers,
Sharath

Issue with Taxes getting Posted to Customer Account in case o Free of Charg

Hi All,
We have a requirement in our project where we need to pay tax to government on   giving free of charge items to customers in a Sales order along with normal items.
But the tax should be not be charged to customer but to be born by us ( Selling company).( Since itu2019s a free of charge   , so customer should not pay the tax)
The Legal rule is that tax should be calculated on Cost of Goods .
We have done the necessary configuration to calculate this tax but when the account posting happen this tax is getting charged to customer account .
We want to change the configuration so that this should not be charged to customer but to be paid by us,
For example .
Product Selling Price = 1000 GBP
Free of charge , so 100 % discount = -1000 GBP
Net value of item = 0 GBP
Cost of Good = 100 GBP
Tax rate = 15 %
Tax = 15 GBP
This 15 GBP should not be charged to customer account   but to be paid by Selling company.
If anyone has faced a similar scenario and can give some pointers, please suggest.
Regards,
Divyanshu

Dear friend,
Maintain R100 condition type ie 100% discount in the last step of your pricing procedure, so when ever you sell item with TANN item category the value will become ZERO. Try this and let use know.
Regards,
Sudhir

Cannot log in to Mozilla Support. It won't accept my username or password. Reset password email says my account is already activated.

Tried accessing Mozilla Support Forums for Firefox Desktop Support, which I have used many times. It would not accept my username and password, claiming they were incorrect. I tried the Password Reset feature, which opened a window saying that accounts created before December 2010 may have issues logging in. Please reset your password below. It instructs me to enter my email address so that it can send me instructions for setting a new password. I enter my email address. It says we've sent an email to any account using this address. Please follow the link in the email to reset your password. I go to my email. Nothing is there. I wait, but still nothing.
I go back to the sign in page, and click on the link - I didn't get a confirmation email - under Login Problems. A new window opens which tells me that to activate my account I must first confirm my email address. I reenter my email address. I get an email from Mozilla right away, telling me that my account is already activated, and it gives me a link to log in. I click on that link. I enter my username and password again. Same error message denying me access and telling me to enter a correct username and password. I try this a couple more times with no success. Same repeating errors.
So I try to create a NEW account using a different username with my email address. It will not let me do that. It says that email address is already taken, and it will not allow me to proceed. I ultimately had to set up a new account with an email address that I never use, just so I could access the Help features. I am exasperated. I do not want to post my Questions using an email address that I do not use, and have to open another application to even access. I want to be able to receive a message from Mozilla in my normal everyday email address, if someone has replied to my post. But since Mozilla will not let me use my existing email address for the new account I set up, I cannot do that.
This is very frustrating. Mozilla will not allow me access to my original user account that was already set up with my preferred email address. And Mozilla won't let me create a new user account with my preferred email address. Now I am stuck with a new user account that is linked to an email address that I never use and which is not easily accessible to me. As a last resort, I access my new user account in hopes that it will allow me to change the email address that is linked to the account, but of course, that is not an option.
Can someone please help me to access my original account with my original username and password? If a password reset is necessary, then I should not be getting a reply email telling me my account is already activated (see below). If it is activated, then why can't I log in? What is going on? Please help me. Thank you.
It seems your account has already been activated.
You can log in at:
https://support.mozilla.org/en-US/users/login
Thanks!
The support.mozilla.org team}

I use only support.mozilla.org and never used any other websites. However, the same problem here. My ID and Password are not accepted. Had to create a new account with a temporary email to use Support - it would not allow me to use my main email, because "it is used by another account". Try to reset password - receive no email (even though there is a confirmation on the website that email to reset password has been sent). At the same time can easily receive a confirmation about User ID and account activation. Thus, the account is completely locked, and I can not use my email address for a new one. Please fix this problem.

Customer account relationship to Active

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