Customer Account Sites page behavior

Hi
I am novice to OAF. I will take my best shot to explain the problem.
Oracle Applications : 12.0.4
Problem : Customer Account Sites page is displaying account sites in DESCENDING order of PURPOSES instead of ASCENDING.
All the times, account sites were displayed in Ascending order of purposes. This will list Bill-To sites first and then 'Ship-To'. All of a sudden, account sites are started showing in reverse order listing 'Ship-To' first and then 'Bill-To'.
There are no customizations, patches, personalizations applied to this form.
Same form works in all other instances other than Production as expected (listing Bill-To sites first).
What could be the reason so that sorting order of data element PURPOSES to change from Ascending to Desending? How to fix it?
Please help.
Regards,

This is happening for all users.
As a work around... User are using either clicking on Purpose column to sort again or filtering out 'Bill-To' sites. This is causing them irritation.
Regards,

Similar Messages

Error while creating customer account sites from backend

I am creating Customer Account Sites using the TCA API from Toad.
I am getting the following error
The operating unit is either invalid or it cannot be derived. Please verify your Multi-Org profile options.
The Operating unit has been defined.
I am using the following code:
DECLARE
p_cust_acct_site_rec hz_cust_account_site_v2pub.cust_acct_site_rec_type;
x_return_status VARCHAR2(2000);
x_msg_count NUMBER;
x_msg_data VARCHAR2(2000);
x_cust_acct_site_id NUMBER;
BEGIN
p_cust_acct_site_rec.cust_account_id := 9462;
p_cust_acct_site_rec.party_site_id := 5473;
--p_cust_acct_site_rec.language := 'US';
p_cust_acct_site_rec.org_id := 126;
p_cust_acct_site_rec.created_by_module := 'TCA-EXAMPLE';
hz_cust_account_site_v2pub.create_cust_acct_site(
'T',
p_cust_acct_site_rec,
x_cust_acct_site_id,
x_return_status,
x_msg_count,
x_msg_data);
dbms_output.put_line(SubStr('x_return_status =
'||x_return_status,1,255));
dbms_output.put_line('x_msg_count = '||TO_CHAR(x_msg_count));
dbms_output.put_line(SubStr('x_msg_data = '||x_msg_data,1,255));
IF x_msg_count >1 THEN
FOR I IN 1..x_msg_count
LOOP
dbms_output.put_line(I||'. '||SubStr(FND_MSG_PUB.Get(p_encoded =>
FND_API.G_FALSE ), 1, 255));
END LOOP;
END IF;
END;
Thanks and Regards,
K tanna

Duplicate post.
Error while creating customer account sites
Error while creating customer account sites

Error While Creating Customer Account Site.

Hi ,
I am creating a customer thru API's.
I am succesffuly creating location,party,party site,party site use,customer account.But unable to create customer account site. I am getting the below error:
Unable to process your transaction. The operating unit is either invalid or it cannot be derived. Please verify your Multi-Org profile options.
Could anyone help me to resolve out this issue.

Hi,
What is the application release?
Did you set the Application/Multi-org context properly before using this API?
Note: 732671.1 - 'Change PO API' Errors with 'Multi-Org profile options' as Org Context Is Not Set Correctly
Note: 420787.1 - Oracle Applications Multiple Organizations Access Control for Custom Code
Note: 209185.1 - How To Set the Applications Context (FND_GLOBAL.APPS_INITIALIZE)
Regards,
Hussein

Error while creating customer account sites

I am creating Customer Account Sites using the TCA API from Toad.
I am getting the following error
The operating unit is either invalid or it cannot be derived. Please verify your Multi-Org profile options.
The Operating unit has been defined.
I am using the following code:
DECLARE
p_cust_acct_site_rec hz_cust_account_site_v2pub.cust_acct_site_rec_type;
x_return_status VARCHAR2(2000);
x_msg_count NUMBER;
x_msg_data VARCHAR2(2000);
x_cust_acct_site_id NUMBER;
BEGIN
p_cust_acct_site_rec.cust_account_id := 9462;
p_cust_acct_site_rec.party_site_id := 5473;
--p_cust_acct_site_rec.language := 'US';
p_cust_acct_site_rec.org_id := 126;
p_cust_acct_site_rec.created_by_module := 'TCA-EXAMPLE';
hz_cust_account_site_v2pub.create_cust_acct_site(
'T',
p_cust_acct_site_rec,
x_cust_acct_site_id,
x_return_status,
x_msg_count,
x_msg_data);
dbms_output.put_line(SubStr('x_return_status =
'||x_return_status,1,255));
dbms_output.put_line('x_msg_count = '||TO_CHAR(x_msg_count));
dbms_output.put_line(SubStr('x_msg_data = '||x_msg_data,1,255));
IF x_msg_count >1 THEN
FOR I IN 1..x_msg_count
LOOP
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FND_API.G_FALSE ), 1, 255));
END LOOP;
END IF;
END;
Thanks and Regards,
K tanna

Hi,
Please mention the application release along with the database version and OS.
Please see if ('Change PO API' Errors with 'Multi-Org profile options' as Org Context Is Not Set Correctly [ID 732671.1]) helps.
More details about setting the application context can be found in these docs.
Note: 209185.1 - How To Set the Applications Context (FND_GLOBAL.APPS_INITIALIZE)
Note: 420787.1 - Oracle Applications Multiple Organizations Access Control for Custom Code
Note: 462383.1 - SQL Queries and Multi-Org Architecture in Release 12
Note: 165042.1 - FAQ - Multiple Organizations Architechure (Multi-Org)
Thanks,
Hussein

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Hi guys
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x_msg_count,
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END IF;
END;
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Regards,
Raj

Okay I found the solution.
Reference material : How to Create Contact,Phone, Email under Communication tab for Customer Account Site using API [ID 985500.1]
docs.oracle.com/cd/B34956_01/current/acrobat/120hztig.pdf
Repeat Run --3. Create a physical location with customer account site level Address (ie, Specific contact address details). Note down x_location_id value
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Regards,
rajesh

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When creating customer account site in Oracle EBS r12.0.4, Error occur:
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How do you create the customer account? From the application (if yes, mention the Navigation Path) or using an API (mention the API)?
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Hi,
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Thanks in Advance

Hi,
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Page 10-21
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Bump Any ideas?

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Firstly, THANK YOU in advance for any help troubleshooting this -- I'm absolutely in the weeds.
I've taken over a Business Catalyst site that was dropped by a different designer/management company at an incomplete stage, so am admittedly trying to clean up somebody else's mess at this point. Most of the kinks are worked out, save for one: Saving/retrieving customer information.
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<tr>
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Then of course comes the page to checkout, from the Module Templates > Registration - Buy section, which includes this nugget of code to capture/display the billing information:
<div class="item"><label>Billing Address</label><br />
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... I feel like I must be missing something obvious here, but can't for the life of me figure out why this information isn't being saved/updated/displayed. Help!

I have exactly the same issue. I think the problem is that the registration and edit account forms are not set up on the back-end to parse the billing or shipping information. Only the Checkout/Quote forms are.
*Edit - It would appear that ONLY the "Registration - Buy" form parses this data on the back-end. The "Registration - Quote" form does not.
My solution for now is to not have the customer enter billing and shipping details on registration, nor be able to edit it in the account section. Instead, I display the information and put a note to the customer saying that any billing and shipping address changes can be accomplished upon the next checkout.
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*Edit - actually, having those fields on the registration form will show up in the email auto-response to the customer and in the workflow notifaction to the client role responsible. My client could still see the information, reducing some work, but now the customer could be frustrated, knowing they entered those values, only to not see them show up in their account nor be allowed to edit them once they're added.
*Further edit - Even though I can manually enter the Billing Address in the CRM for the customer (can't manually add a shipping address), those values don't show up anywhere I've asked for {module_billing*}. So they can only be properly captured upon first or subsequent check-out. Then they will show up.
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Using the {module_home*} may work, but really, that's a kludge. As a developer you have to remember what is what, and a client, managing customers on a day to day basis (especially in my situation where it's only B2B), has to remember that Home Address in the CRM is actually Billing Address. But the Billing Address, I would assume, has to be captured anyway in the checkout for the system to work properly on the back-end. So there's potential for Home Address to get mixed up with Billing Address in the client's mind, and Billing Address, if entered into the CRM manually to get overridden by something else upon checkout. Then there might be a situation where the customer needs to enter a Home Address, but is a contractor working from home and needs the Billing Address to be the company they contract to because they use the company credit card or something. Really, just a kludge.

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http://helpx.adobe.com/business-catalyst/partner/add-secure-area-your-site.html
http://www.bcgurus.com/tutorials/how-to-use-business-catalyst-web-apps
http://helpx.adobe.com/business-catalyst/partner/web-apps-module-create-custom.html
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