Customer adavnces and retention in Billing
Hello Friends,
Good Morning!
We have customer Advance and retention. These are manual condtion in Sale order(both are Statistical conditions). The clients requirement is flow the accounting documents as below:
Example: customer invoice 100000
Advance (A) (10000)
Retention (Z) (10000)
Sales revenue 100000
The billing document should be like
Customer a/c DR 80000
Cust spl GL A DR 10000
Cust spl GL Z DR 10000
sale revenue CR 100000
Could any one let me know whether this configuration is possible or not.
Or how can we deal this issue.
Thanks!
SK
Yes SK,
it is possible. You have to create special GL for it thru OBXR. Then u can pass advance & retention spelciasl transactions...
After that, u can pass enteries as u want. Also u may have to clear these items thru f-32
Similar Messages
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Bt you need to get your customer service and billi...
HI all just to let you know I have been with bt ( all 3 packages vision, broadband option 3 and telephone + the £5 each month free calls )
Until they tried to put all of the bills together all was fine I got all bills and went online to pay instant with card and or part direct debit for 2 of the 3 accounts. ) all no problems.
UNTIL!!!!!!
the change over back in July 2010.
After a 1.5 hours repetitive conversation with customer service ( and yes they where english speaking ) we are astill no where.
they now say that my bt broadband has a different account and has been sent to my landlord ( as he had to call them 3 yrs ago to get a line put in to my rent place)
any way the only problem is my broadband bill. I have not received any bill paper or email from July 2010 at ALL!!
I still get the bills for vision and telephone all in my name and gets paid direct debit I have no problems with those 2 its the broadband bill
Only to find last night my landlord came round irate that bt had cut him off because my broadband bill was not paid and he said its not his its mine ( this was lets say a slight confrontation with me and landlord) BT muck up again !!!!
Next I call today to speak to Customer service only for them to keep repeating that there is nothing they can do its in the landlords name.
I say I'm not bothered I just want to know why I was getting all bills and paying for them ON TIME until July 2010.
They then say they need to change the account holder to my name and I say but your sending me online email bill and paper billing for my vision and telephone why have you stopped the broad band.
Any way sorry for long story but I am seriously thinking of enough is enough now what with the first 18 months broad band connection problems ( exchange end had to re port 3 times their end) and 4 engineers. to get it sorted to now when BT change all account into one for this to happen.
LISTEN BT ITs now become a personal confrontational matter ( my landlord coming round)
ITS your problem your end GET it sorted.
If my only advice to anyone with BT
1GET account in your name same address if possible.
2. make sure BT know your mobile, and email addresses. double check each year when you renew contracts
3. WRITE EVERYTHING DOWN , name, time date who spoke to.
HERE COMES BIG COMPLAINTS LOOK OUT BT
also sent email to adam lee yesterday about this whole thing. Adam lee was who my landlord spoke to about the whole thing and so I think he deducted the wrong billing of my broadband to his account.
his email is ******* for any one else.
UPDATE:
when I check my online statements it shows all 3 accounts yet BT customer service say my broadband account has been disconnected?? DUHHHH im using it now !!
and funny thing is how can you pay a bill if the broadband says your bill is uptodate your next bill is due 16th October 2010 ( YES 2010 ..LOL)Hi Hamish72
Thanks for comments
I totally agree as I run my own facebook custom fanpage design and webhosting so I know how customers what to be treated Key 1 I learnt is always listen and repeat back their question. and 2 solve the problem. 3 revert back to no: 1
UPDATE: just spoke to another customer service person called KAREN. Now this is not a name and shame in fact I have include her name as she sorted this all out in 30 mins totally understood and has 75% solved problem while on the phone. The other 25% is down to waiting to activation of a move over of the error of bt putting my broadband account under my landlords account ( different address ). Why the other CS couldn't do this I don't know.
any way will let you all know how it goes. -
Oracle ERP & Oracle customer care and billing approximate price
I am doing a research about Oracle as a company as part of my BSc study , so I want to know approximately how much does it cost an organization (the number of employees are 4000 employees )to buy
• Oracle ERP systems license including the standard modules (financial, HCM, SCM ).
• Oracle customer care and billing license.
Secondly; i need to knwo if the folloiwng affects the price for both the above modules:-
- number of employees
- any other factors.
Best RegardsThe prices very drastically by client.
The price is determined by different criteria for different modules.
e.g. For ASCP, it is by COGS.
For Order Mgmt, it is by number of lines.
For mfg, it is by named users.
And then sometimes client can negotiate a enterprise wide agreement with flat pricing.
Check
http://www.oracle.com/ocom/groups/public/@ocom/documents/webcontent/071347.pdf
http://www.oracle.com/us/corporate/pricing/index.html
Hope this helps,
Sandeep Gandhi -
Progress Billing with Downpayment and Retention
Hi SAP Gurus,
I just wanted to check if you have encountered a scenario wherein the purchase is billed progressively and that downpayments and retention are recognized for the purchase. For example:
Total Contract Price: 9900000
1. Downpayment (30%) - 2,970,000.00
2. First Progress Billing for 45% Accomplishment - 2,673,000.00
Value of Accomplishment 4,455,000.00
Deductions
10% Retention 445,500.00
30% Downpayment 1,336,500.00
Subtotal 1,782,000.00
3. Second Progress Billing for 83% Accomplishment - 2,257,200.00
Value of Accomplishment 8,217,000.00
Deductions
10% Retention 821,700.00
30% Downpayment 2,465,100.00
1st Progress 2,673,000.00
Subtotal 5,959,800.00
And so on...
It is basically a scenario wherein the progress is based on the accomplishment and then the charges will be net of the downpayment and the retention. What I initially had in mind was to create the PO in 3 major segments, 1 PO item for the DP (30%), 1 PO item for the retention (10%) and the remaining 60% for the whole lot purchase.
Is there any other (better) way to go about this? I heard that there is a facility for downpayment and retention recognition via EHP4; however, I am not sure if it also accommodates mixing in progress billing.
Your responses will be most welcome.
Best regards,
DeLoThis problem "was because in the Accounting settings of "Reconciliation accounts (A/R, A/P)" [OB14], the sales order field was suppressed. After unhiding this field, it started working fine as this is the field whch forms the link between the Downpayment recieved in the Accounting to be affected as a subsequent line item in the Billing Document.
-
Bad Experience: Customer Service and Automated billing
I signed up for automated billing before my first bill was due on my u-verse and internet services. My online account and the automated telephone services said I was enrolled in auto pay so I assumed that meant my bill would be deducted as I had signed up for. Apparently automated billing can begin anytime and could take "up to 1-2 billing cycles". I signed up for automated billing so I wouldn't have to deal with late fees (we also have automated billing for our cell service through AT&T and have had for years) because we are extremely busy right now. Of course automated billing conveniently doesn't start now and AT&T informs me 10 days after my bill is due. I call Customer Service and the rep acts like I'm ignorant for not knowing that automated billing hasn't started yet and that there will be a late fee. What a nice reward for signing up for automatic bill pay. Most companies give incentives like a percentage off their bill and can figure out how to get the auto pay set up immediately. Not AT&T. They instead pull a "in the fine print" move and tag on a 9.00 late fee for missing your payment. Not happy and we have been loyal AT&T phone customers for years. Will be reconsidering TV and internet services now if this is the direction AT&T's customer service is headed.
Well, they did say it might not work until 1 or 2 bill cycles, so if it was me I'd check online for the bill.
Personally I signed up for autopay to my CC the day after I was installed, but due to being installed on the start of my biling cycle day, I didn't get a bill for 6 weeks. Even then everything got paid on autopay due to having 2 full cycles on my bill.
Might get some relief from ATT Customer Care, click the ATT Customer Care link in my signature below, send the PM, explain your autopay situation.
Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more -
COMPLAINT! Customer Service and Billing!
Duplicate post - please see:
COMPLAINT!! Customer Service and Billing!
Message was edited by: Admin ModeratorWow so sorry to hear of your issues with customer service.
I have had the same run around with Verizon wireless customer service.
Depending on who you talk to you get a different answer every time.
How can you make changes to your account when you never know what the "actual" bill will be ?
Have asked to speak to a supervisor and was denied, that is not right.
You could try contacting the BBB maybe they can help you out ( may need them also ) -
Hi Friends,
I had a scenario here. I had a sale order for 100,000 with payment terms as 20% advance after sale order and 10% retention after 1 year. There will be 2 invoices each of 50000. Adv and Ret should be deducted equally in both invoices. As the Inv is 50% of SO, Adv and Ret also should be 50%.
Inv 1)50000 - 10000 (50% of adv paid) - 5000 (50% of agreed reten) = 35000 to be paid as of now
Inv 2) same as above = 35000 to be paid as of now.
Out of 100000 Customer has paid 20000 adv and paid 70000 towards the bills = 90000 (which FI will clear off). But where is the track for me for the balance 10000 for which the customer is due to me? There should be some track to FI for this 10000 as open item.
Kindly suggest some alternative for this.
Thanks in advance.
KumarThank you Anirudh,
Lets talk with values indetail. I am talking about only first invoice values. Here there are two possibilities of raising invoice:
1st possibility
1) Proo 50000
2) ZADV -1000
3) ZRET -5000
Net Amt 35000
Finally only one accounting document for 35000
Here billing document will be as per my requirement which is 35000 (which customer will pay now). And for adv I donu2019t need a/c doc. BUT FOR RET WHAT TO DO?
2nd Possibility
1) PROO 50000
Net Amt 50000
I will split the accounting documents with the payment terms as 20% + 10% + 70% (total 3 A/C docs). First one (10000) will be cleared against adv paid. Second one will be in open (5000)(so that we can have track of ret amt), third one (35000) will be cleared as soon as the current invoice is raised. BUT CUSTOMER WILL NOT ACCEPT THIS BILLING DOCUMENT AS HE IS PAYING ONLY 35000 AS OF NOW (NOT 50000)
In first possibility I am able to raise the invoice for 35000 for which the customer will pay now, but the problem is about the ret. System will not show the ret outstanding anywhere.
In second possibility I am able to get the outstanding for retention as separate a/c doc and will be in open, which I need. But I am raising the billing for 50000, where the customer needs only for 35000, because he will pay only 35000 as of now.
I hope I am clear now. Please guide me with some solution for this. If still you are not clear give me your phone number, I will explain you. Kindly give me some solution for this.
Thanks in advance Kumar -
Mobilization Advance and Retention
Hi SAP users
i am having problem in posting Mobilization Advance and Retention Money for each vendor which has to be updated in SAP system. i have done the customization in OBYR but still having difficuilty.
can anyone give me the solution for the following problem.
Edited by: sundeepkumar on Sep 8, 2009 9:11 AM
Edited by: sundeepkumar on Sep 8, 2009 9:14 AMThank you Anirudh,
Lets talk with values indetail. I am talking about only first invoice values. Here there are two possibilities of raising invoice:
1st possibility
1) Proo 50000
2) ZADV -1000
3) ZRET -5000
Net Amt 35000
Finally only one accounting document for 35000
Here billing document will be as per my requirement which is 35000 (which customer will pay now). And for adv I donu2019t need a/c doc. BUT FOR RET WHAT TO DO?
2nd Possibility
1) PROO 50000
Net Amt 50000
I will split the accounting documents with the payment terms as 20% + 10% + 70% (total 3 A/C docs). First one (10000) will be cleared against adv paid. Second one will be in open (5000)(so that we can have track of ret amt), third one (35000) will be cleared as soon as the current invoice is raised. BUT CUSTOMER WILL NOT ACCEPT THIS BILLING DOCUMENT AS HE IS PAYING ONLY 35000 AS OF NOW (NOT 50000)
In first possibility I am able to raise the invoice for 35000 for which the customer will pay now, but the problem is about the ret. System will not show the ret outstanding anywhere.
In second possibility I am able to get the outstanding for retention as separate a/c doc and will be in open, which I need. But I am raising the billing for 50000, where the customer needs only for 35000, because he will pay only 35000 as of now.
I hope I am clear now. Please guide me with some solution for this. If still you are not clear give me your phone number, I will explain you. Kindly give me some solution for this.
Thanks in advance Kumar -
Open orders and Shipped not billed orders
Hi All,
What is the fastest way to calculate the open orders amount and shipped not billed amount for a given customer.
Thanks
Venugopal ReddyCan u try this option and see if this is increasin your performance.
For the billing documents ...
Goto table VBUK and check the fields LFSTK = 'C' " Delivery completed and
FKSTK NE 'C' . "billing open
At header level check that GBSTK ne C "over all processing status is open .
This will yield you the list of open Invoices ..
You need to bring in the select query with a join on VBRK and VBUK ..
once u get the list of open invoices then calculate the open qty from VBRP and VBUP where VBUP-GBSTA ne 'C'.
here pick the qty from vbrp and sum it up to check the open qty.
just like this ..
SELECT vbeln
fkart
kunag
gbstk
INTO TABLE it_billing_h
FROM vbrkuk "VBRKUK is a DB view " VBAK+VBUK
WHERE vkorg IN so_vkorg
AND vtweg IN so_vtweg
AND spart IN so_spart
AND kunag IN so_kunnr
AND gbstk NE 'C'.
IF NOT it_billing_h[] IS INITIAL.
SELECT c~vbeln
c~posnr
c~matnr
c~fkimg "---->open qty
d~fksta
d~fksaa
d~uvfak
d~fkivp
d~fssta
d~gbsta
INTO TABLE it_billing_items
FROM vbrp AS c JOIN vbup AS d
ON dvbeln EQ cvbeln
AND dposnr EQ cposnr
FOR ALL ENTRIES IN it_billing_h
WHERE d~vbeln EQ it_billing_h-vbeln
AND d~gbsta NE 'C'.
use control break and sum the qty ..
hope this helps ,
Regards,
Vijay -
Apple Customer Service and warranty exceptions
Hello all,
Whilst I love my Apple hardware and software, and have had many good experiences with them over the years, unfortunately I post today with a complaint about what I perceive to be poor customer service and product quality.
In late March/early April of 2006, I purchased a 1.83GHz MacBook Pro with great anticipation- Intel inside, Tiger OS, inbuilt webcam, and general awesomeness all round. I also purchased the 3 year AppleCare warranty, which was to be a godsend as during the following three years I would experience:
*The replacement of the battery under the original MacBook Pro battery exchange program
*The left fan on the unit dying in 2007
*The logic board itself dying in late Feb/Early March 2008, thus bricking my laptop
*Another battery replacement as the replacement for the original died before it (realistically) should have (Apple very nicely made an exception to the battery's 1 year technical warranty and replaced it for me).
Fair enough, it's a new unit and was bound to have some problems. Unfortunately, last week the logic board died AGAIN; a mere 18 months after it was replaced in 2008. The unit is out of AppleCare warranty by 5 months or so, but I was urged by forumites and friends to call Apple, who would surely make an exception for me and pay for the replacement part, given my service history with the laptop and Apple's reputation for excellent customer service.
Unfortunately, this has proved to not be the case. Calling customer service at Apple Australia I talked to Steven, who was firm to the point of rudeness when he stated that my laptop was out of warranty and Apple would cover nothing but the labour charges involved, as a "guesture of good will". When stretched, he offered me a $125 voucher if I wanted to purchase anything over $400 in the Apple store, and stressed he didn't have to do this but the company was attempting to provide good service to its customer.
Despite my argument that I forked out over $3000 for this laptop a mere three years ago and am now looking at over $1000 to repair something replaced only 18 months ago, his line was that Apple provided a warranty and that was simply that (apart from a month or two grace). Five months is apparently "far outside the warranty period".
I received no challenge to my assertion that after buying something which cost over $3000, it was reasonable for Apple to expect a consumer to pay an extra $1000 every year after the warranty finishes to replace a broken logic board. In truth, I find this near incomprehensible, considering one can buy the supposedly inferior build quality of a Dell, HP, Toshiba, etc and see it last not just beyond the warranty but another two or three years before it finally suffers something terminal.
While from a warranty perspective Apple are well and truly within their rights to refuse to pay for the part, at the end of the day I am left to pay $1000+ for a repair for something which may only last another 12 months, plus $3500+ for a new Macbook Pro with AppleCare if I want a replacement- minus of course the $125 they are offering.
I did some reading of the ACCC's website about my statutory rights and the Trade Practices act, and I note the following with interest:
*Statutory conditions (goods)*
The Trade Practices Act implies the following statutory conditions into consumer contracts:
* The goods must be of merchantable quality. That is, they must meet a basic level of quality and performance, taking into account their price and description. They also should be free from defects that were not obvious to you at the time of purchase.
* The goods must be fit for their purpose. That is, they should do what they are supposed to do and be suitable for any purpose that you might have made known to the supplier.
* The goods must match the description you were given or the sample you chose from. For example, any carpet laid must be the same quality and colour as the sample you chose from.
* You must receive clear title to the goods, including goods bought at auction. In other words, you can expect to own the goods outright and any restriction on ownership should be explained to you beforehand.
While I don't particularly want to make a big deal of things, I hardly see $3000+ for three years use and $1000 each year thereafter to be merchantible quality or fit-for-purpose! This is supposed to be a high end laptop with excellent build quality, and yet I've a secondhand iBook that has been chugging for longer without issue than this machine!
I told Steven from Customer Service that his offer didn't satisfy me in the slightest, and still put me in an awkward position with regards to repair and repurchase. He simply wouldn't budge, and refused to see things from my point of view (which another operator, Anu, was able to do and thus produce a much better response from myself). I have since asked to speak to his manager which- after initial resistance- I have been able to secure a future callback from. I have no idea how well discussions with he/she will go.
What I'd like to hear from you guys and girls is your experience with similar situations, and whether you think I've a leg to stand on with regards my replacement request or the ACCC stuff above. Again, I love my Apple products but I hardly think asking them to replace the part while I pay for labour is a big ask, given the service history and my desire to continue buying and using their products.
Love to hear your points of view on this one; thanks for taking the time to read it!
Cheers,
Dave.Dear meacod
I have live the same, except that I Cure my MBP before it goes to die.
A lot of older participants here just talk about Aplle care, which seem the automatic thing in front of a lack of real good quality on Apple products .
But I think we pay the price, and my second hand MBP was much more expensive than a brand new PC with more ram, more Hard disk, and even a blue ray...
I don't know your mbp history, but that's sure that we are not equal, in world, with Apple customer support. France is not so great, I don't know for your country.
The only thing I think is that Apple should take care of us, as we have some unacceptable issues, for An Apple Product...
Since 1996, when Apple was almost dead, saved by Bill Gates investment !!! , I have every year promote it, and it was not easy, but I have bring to Apple between 3 to 10 customers each year..
since One year, I have stop that, because I don't believe anymore in Apple product's superiority .
Oh, yes, on the paper, it's better, the system is really good. But the overall experiment can be so bad that I don't want to loose friends, or customers...
I don't say it's always bad : I just say that it CAN BE SO BAD and that Apple DON'T take care of that...
so, for your computer, open it, check it a lot, may be it's too late, but for instance, you talked about a fan, I have solved that case just by putting oil on the fan's axe...
good luck -
Problems with Customer Service AND unexplained charges!
I've been with Verizon for I-don't-know-how-many years, and through the years you are bound to have a few problems here and there but some of the problems are just ridiculous! It's also the same reocurring problem!!!!!!!!!!!!!!!! I was with Alltel first, before it was bought out by Verizon. The years I was with Alltel, I didn't have near as many problems. It seems EVERY time I do the smallest change or something to my phone or bill, I get a ridiculous amount of charges that I was NOT aware of, nor told about... EVEN IF I ask "So this isn't going to change my bill, or there will not be any unexpected/unexplained charges that I don't know about?"... BUT not matter how many times I ask... and NO matter how many times I am told "no"... there always is. For example.... last year, I updated and signed a new 2 year contract and purchased the first Driod. Before, my 30 day warranty was up, I was having problems with my Driod, and decided to send it in and get a new one. Before I did this.. I called customer service to make sure there would be no interuption in my bill, and there wouldn't be any unexpect charges, and there would be no difference in anything. I was told there was not, and once I recieved my new phone, just send it in and nothing would be changed. Of course, when I get my bill.. I see I was charged $500 for the new phone. It was explained to me that my credit card was reimbursed (which I never check that card, because I never used it expect to purchase the phone) and that I was recharged for the new phone, since it was a new phone. So I had to fork out the $500 (on top of my bill) and then wait months to get the $100 rebate card. Months after that, I "assumed liablity of my line" because I was on a plan with my family. I decided to have my own line, so I "assumed liability." I was not told that when I did that, I "renewed" my contract date. So I just added 6 more months to my 2 year contract. Was NOT told about that! Then again...... I was recently having problems with my Driod (the screen went black and would not come back on.) I had to turn on an OLD motorola razor, so I would not be without a phone for two days while I was waiting on my phone to come in. As soon as my phone came in, I had my Droid turned back on. I recieved my bill recently, and my bill was $200 over what it normally should be.... so I called in... apparently, when I had my phone replaced, they dropped off my data package and when I recieved my replacement driod, they never put it back on. So I was being charged for alllll my data usage... again I was NOT told about this. I wasn't even aware that they had dropped off my data package, and when/where did they get the authority to do that??? These are just a FEW of the problems that I have had.................................
Does anyone have these reoccuring problems!?I understand that my bill can be viewed online, and I do view it fairly regularly, so if there are any unexplained charges, I can call Verizon asap. The problem does not come from me not understanding my bill, but from customer service. I have been with Verizon for a very long time, and it is a continuing problem. Where did Verizon get the 'OK' to drop my data package off my plan? Who authorized that?
After calling Verizon and trying to find out the problem, the gentleman told me that when I activated on old phone while I was waiting on my new Droid to arrive, my data package was dropped off and I "should" have been told about that. When I reactiviated my new Droid, I "should" have called and had them restart my data package. I was not aware that when you activate an old phone that data plan is taken off your plan. In all my years of having cell phones, I never make two years with one phone. I have always, at one point, had to turn on an old phone, and my data package has NEVER changed. Why would I have my data package dropped and why would I have to call Verizon to have it restarted. I would never know to do that unless I was TOLD that my data packaged HAD to be re-added when I recieved my new phone, but I was never told of that.
All of that is beside the point, the point is, Verizon was never given the authorization to change my plan. Never. My bill was taken care of and readjusted, and I am thankful for that. It does not change the fact it is always a hassle with Verizon Customer Service and I am always the one having to PROVE that I am not at fault, or that I was NEVER told of certian things. EVERY TIME I HAVE CALLED CUSTOMER SERVICE, I AM TOLD "I'M SORRY, THEY SHOULD HAVE TOLD YOU THAT."
"they should" does not help my bill with the extra armount of charges. -
Calculation of open orders and shipped not billed orders amount
Hi All,
I have a requirement to arrive at the values of Open Order and Shipped not billed .
This is an interface program and the output will be sent to a target server.
Input : Company code, Customer Code , Document date.
Output Fields are:
Customer Code
Sum of all open orders value
Sum of all shipped not billed orders value
To give an example
A Customer has 50 orders and the number of line items are 200 .
Overall order amount for 200 line items is 10,000.
70 line items have been delivered (amounting to 5,000) and
30 line items among the 70 delivered have been invoiced. (amounting to 3,000).
I need to know the best way to get to:
(1) Total "Open order" amount for the customer which is 5,000 in this example.
(2) Total "Shipped not billed" amount for the customer which is 2,000 in this example.
(3) Total "Invoiced" amount for the customer which is 3,000 in this example.
We are looking for the tables to access and the sequence of access
Since the interface is to be executed more than once in a day ,
the execution time should be optimum
Please suggest
Thanks
Venucheck table VBUK
GBSTK ne 'C' "over all processing status
and FKSTK ne 'C' "open billing orders
at header level
and
for item level check
Vbup tbale
make a join on Vbrk and VBuk in the where condition in addition to the selection criteria add the above two conditions and check the same.
once you have all the open orders enable the items and do the subtotalling and grand total on the item loop.
regards,
vijay -
How to Created custom report for Ship not Billed (SD/FI)?
Hi all,
I am anticipating to write some abap reports..Here is one of them..
Anyone can help me with writing a Report , how to do 'Custom Report for shipped not Billed(SD/FI)' ..But since I am new to Abap , if you wish to reply, please use a little more detail and simple explanation, step by step so I can understand what is the idea, how it can be acheived...what kind of report should be used , techniques, tables etc...:)
Appreciate your help!
Regards,
BobyHi Boby,
You need to create custom transaction to achive these results.
you will have selection-screen ,it would be :
Date : Here date would be mandatory - Ranges Option
Customer - Optional field - Ranges
Order # Sales Order (Optional) Ranges
Invoice # - Invoice # (Optional) Ranges
You will get the data based on ur selection-screen criteria ...
First you will have customer order details from diffrent table
VBAK,
VBAP,
LIKP
LIPS
VBRK,
VBRP
KNA1,
VBFA Tables ( See the my sample program )
Output would be :
Customer # Custome Name Order # Delivery # Invoice # Netpr, Netquantity ,
Check the condition whether invoice table has VBRK-RFBSK = ''.
See the my sample program : This is sales report by monthly..
REPORT ZFDSALES_REPORT no standard page heading
message-id zwave.
Data Declaration Part
TYPE-POOLS
type-pools : slis.
Tables
tables : VBAK,
VBAP.
Internal table for VBAK Table
data : begin of i_vbak occurs 0,
vbeln like vbak-vbeln,
bstnk like vbak-bstnk,
vdatu like vbak-vdatu,
end of i_vbak.
Internal table for VBAP and MATNR
data : begin of i_vbap occurs 0,
vbeln like vbap-vbeln,
matnr like vbap-matnr,
kdmat like vbap-kdmat,
kwmeng like vbap-kwmeng,
netpr like vbap-netpr,
maktx like makt-maktx,
end of i_vbap.
Internal tables
data : begin of i_sales occurs 0,
vdatu like vbak-vdatu,
bstnk like vbak-bstnk,
matnr like vbap-matnr,
maktx like makt-maktx,
kdmat like vbap-kdmat,
kwmeng like vbap-kwmeng,
netpr like vbap-netpr,
end of i_sales.
Variable for ALV
data : v_repid like sy-repid,
gt_fieldcat type slis_t_fieldcat_alv.
Selection-screen
selection-screen : begin of block blk with frame title text-001.
select-options : s_vbeln for vbak-vbeln,
s_erdat for vbak-erdat,
s_ernam for vbak-ernam,
s_vdatu for vbak-vdatu obligatory,
s_BSTNK for vbak-BSTNK,
s_KUNNR for vbak-kunnr,
s_matnr for vbap-matnr,
s_KDMAT for vbap-KDMAT.
selection-screen : end of block blk.
Initilization
initialization.
v_repid = sy-repid.
S T A R T - O F - S E L E C T I O N ****************
start-of-selection.
Get the data from VBAK and VBAP Tables
perform get_vbak_vbap.
E N D - O F - S E L E C T I O N *****************
end-of-selection.
Display the data
perform dispolay_data.
*& Form get_vbak_vbap
Get the data from VBAK and VBAP Table
FORM get_vbak_vbap.
Get the data from VBAK Table
select vbeln bstnk vdatu from vbak into table i_vbak
where vbeln in s_vbeln
and bstnk in s_bstnk
and vdatu in s_vdatu
and kunnr in s_kunnr
and erdat in s_erdat
and ernam in s_ernam.
if sy-subrc ne 0.
message e000(zwave) with 'No data found for given selection'.
endif.
Get the data from VBAP Table
select avbeln amatnr akdmat akwmeng a~netpr
b~maktx into table i_vbap
from vbap as a inner join makt as b on bmatnr = amatnr
for all entries in i_vbak
where a~vbeln in s_vbeln
and a~kdmat in s_kdmat
and a~abgru = space
and a~matnr in s_matnr
and a~matnr ne '000000000000009999'
and a~matnr ne '000000000000004444'
and a~matnr ne '000000000000008888'
and a~matnr ne '000000000000001111'
and a~werks = '1000'
and b~spras = 'E'
and a~vbeln = i_vbak-vbeln.
if sy-subrc ne 0.
message e000(zwave) with 'No data found for given selection'.
endif.
sort i_vbak by vbeln.
sort i_vbap by vbeln matnr.
loop at i_vbap.
read table i_vbak with key vbeln = i_vbap-vbeln
binary search.
if sy-subrc eq 0.
i_sales-bstnk = i_vbak-bstnk.
i_sales-vdatu = i_vbak-vdatu.
i_sales-matnr = i_vbap-matnr.
i_sales-kdmat = i_vbap-kdmat.
i_sales-maktx = i_vbap-maktx.
i_sales-netpr = i_vbap-netpr.
i_sales-kwmeng = i_vbap-kwmeng.
append i_sales.
else.
continue.
endif.
clear : i_sales,
i_vbap,
i_vbak.
endloop.
sort i_sales by vdatu bstnk matnr.
refresh : i_vbap,
i_vbak.
ENDFORM. " get_vbak_vbap
*& Form dispolay_data
Display the data
FORM dispolay_data.
Fill the Fiedlcat
PERFORM fieldcat_init using gt_fieldcat[].
CALL FUNCTION 'REUSE_ALV_GRID_DISPLAY'
EXPORTING
I_INTERFACE_CHECK = ' '
I_BYPASSING_BUFFER =
I_BUFFER_ACTIVE = ' '
I_CALLBACK_PROGRAM = v_repid
I_CALLBACK_PF_STATUS_SET = ' '
I_CALLBACK_USER_COMMAND = ' '
I_CALLBACK_TOP_OF_PAGE = ' '
I_CALLBACK_HTML_TOP_OF_PAGE = ' '
I_CALLBACK_HTML_END_OF_LIST = ' '
I_STRUCTURE_NAME =
I_BACKGROUND_ID = ' '
I_GRID_TITLE =
I_GRID_SETTINGS =
IS_LAYOUT =
IT_FIELDCAT = gt_fieldcat[]
IT_EXCLUDING =
IT_SPECIAL_GROUPS =
IT_SORT =
IT_FILTER =
IS_SEL_HIDE =
I_DEFAULT = 'X'
I_SAVE = ' '
IS_VARIANT =
IT_EVENTS =
IT_EVENT_EXIT =
IS_PRINT =
IS_REPREP_ID =
I_SCREEN_START_COLUMN = 0
I_SCREEN_START_LINE = 0
I_SCREEN_END_COLUMN = 0
I_SCREEN_END_LINE = 0
IT_ALV_GRAPHICS =
IT_ADD_FIELDCAT =
IT_HYPERLINK =
I_HTML_HEIGHT_TOP =
I_HTML_HEIGHT_END =
IT_EXCEPT_QINFO =
IMPORTING
E_EXIT_CAUSED_BY_CALLER =
ES_EXIT_CAUSED_BY_USER =
TABLES
T_OUTTAB = i_sales
EXCEPTIONS
PROGRAM_ERROR = 1
OTHERS = 2
ENDFORM. " dispolay_data
*& Form fieldcat_init
text
-->P_GT_FIELDCAT[] text
FORM fieldcat_init USING e01_lt_fieldcat type slis_t_fieldcat_alv.
DATA: LS_FIELDCAT TYPE SLIS_FIELDCAT_ALV.
Delivery Date
CLEAR LS_FIELDCAT.
LS_FIELDCAT-FIELDNAME = 'VDATU'.
LS_FIELDCAT-OUTPUTLEN = 12.
LS_FIELDCAT-TABNAME = 'I_SALES'.
ls_fieldcat-seltext_L = 'Delivery Date'.
APPEND LS_FIELDCAT TO E01_LT_FIELDCAT.
Purchase Order #Material Description
CLEAR LS_FIELDCAT.
LS_FIELDCAT-FIELDNAME = 'BSTNK'.
LS_FIELDCAT-OUTPUTLEN = 25.
LS_FIELDCAT-TABNAME = 'I_SALES'.
ls_fieldcat-seltext_L = 'Purchase Order #'.
APPEND LS_FIELDCAT TO E01_LT_FIELDCAT.
Material
CLEAR LS_FIELDCAT.
LS_FIELDCAT-REF_FIELDNAME = 'MATNR'.
LS_FIELDCAT-REF_TABNAME = 'MARA'.
LS_FIELDCAT-FIELDNAME = 'MATNR'.
LS_FIELDCAT-TABNAME = 'I_SALES'.
ls_fieldcat-seltext_L = 'Material #'.
ls_fieldcat-seltext_M = 'Material #'.
ls_fieldcat-seltext_S = 'Material #'.
APPEND LS_FIELDCAT TO E01_LT_FIELDCAT.
Material Description
CLEAR LS_FIELDCAT.
LS_FIELDCAT-FIELDNAME = 'MAKTX'.
LS_FIELDCAT-OUTPUTLEN = 40.
LS_FIELDCAT-TABNAME = 'I_SALES'.
ls_fieldcat-seltext_L = 'Material Description'.
APPEND LS_FIELDCAT TO E01_LT_FIELDCAT.
Customer Material #
CLEAR LS_FIELDCAT.
LS_FIELDCAT-FIELDNAME = 'KDMAT'.
LS_FIELDCAT-OUTPUTLEN = 35.
LS_FIELDCAT-TABNAME = 'I_SALES'.
ls_fieldcat-seltext_L = 'Customer material no.'.
APPEND LS_FIELDCAT TO E01_LT_FIELDCAT.
Quantity
CLEAR LS_FIELDCAT.
LS_FIELDCAT-FIELDNAME = 'KWMENG'.
LS_FIELDCAT-OUTPUTLEN = 15.
LS_FIELDCAT-TABNAME = 'I_SALES'.
ls_fieldcat-seltext_L = 'Quantity'.
APPEND LS_FIELDCAT TO E01_LT_FIELDCAT.
Net Price
CLEAR LS_FIELDCAT.
LS_FIELDCAT-FIELDNAME = 'NETPR'.
LS_FIELDCAT-OUTPUTLEN = 15.
LS_FIELDCAT-TABNAME = 'I_SALES'.
ls_fieldcat-seltext_L = 'Net Price'.
APPEND LS_FIELDCAT TO E01_LT_FIELDCAT.
ENDFORM. " fieldcat_init
Reward Points if it is helpful
Thanks
Seshu -
RIDICULOUS customer support and invoice due to fraud - Still not resolved since April
I am posting my story from the past 9 and a half months here only because I’ve tried many many other ways to get in touch with Verizon about issuing a billing credit but have received TERRIBLE customer service during this entire time. I am now trying any other means possible to get in touch with the proper people at Verizon to get this matter resolved. It is a very long story, but this has been our life since April.
Beginning in April, we received a couple emails stating that there had been a change on our wireless account. Thinking nothing of it, we continued on until the three phones on our account started getting shut off. Calling Verizon, they stated that there were indeed changes made to our account and they shut our phones off to prevent any future changes. We had to cancel our online MyVerizon account to prevent hacking into the account to make changes.
Weeks went by with our phones being turned off for days at a time and the fraudulent international minutes starting to rack up. Every time we called customer service, they would ask us if we were making the hundreds and hundreds of minutes of calls to and from Jamaica and Cuba – no, we only make less than 50 minutes of calls a month. They would eventually turn our phones back on but it would never be fixed.
After many weeks, approximately 30-40 hours spent on the phone with tech and customer support, wasting a day of vacation to work on this problem in a Verizon store, approximately 5,000 fraudulent international minutes, and a $10,725.48 bill for April (YES almost 11 THOUSAND DOLLARS), the problem was finally solved. The final outcome was to credit back all the fraudulent charges on the next bill, and I demanded 6 months free service because of all the inconvenience we had to deal with.
During the next bill, there was a credit balance of $1,029.44, which made sense to me because our monthly bill is between $150-$160, plus about half a month of having our phones shut off. After our normal monthly charges, the May bill had a credit balance of $871.55. The June bill was fine. The July bill was fine. The August bill was fine – a $414.26 credit balance with the words “DO NOT PAY” next to the balance. The September bill is when it hit the fan again.
On the September bill, there were $986.02 of “Other Charges”, mainly state sales tax and the Federal Universal Surcharge. $838.08 of it was specifically on the one line that only has a $9.99 monthly access charge. Does $838.08 of sales taxes and surcharges on a $9.99 monthly charge make sense to anyone?
I called on October 10th– the person who I spoke with said they would ‘research’ it and call me back by 4:00 that day. Never did. I called back on 10/22 said they agreed with me that $986.02 of “Other Charges” does not make sense. He was able to credit back those charges, but they would not appear until the next bill and it should still leave a $261.10 credit balance.
Then the October bill came in the mail with no credits issued. I called on 11/12 and found out that the supervisor from the last person who said the amounts should be credited back would call me by 11/14, but they would push them to call me on the 12th instead. Never called back on the 12th. Never called back on the 14th. That’s when our phones were shut off again because of non-payment.
I called back on 11/14 and was transferred from customer service, to fraud, to customer service, to billing, to fraud, to financial services, to customer service. Finally the last person I spoke with said it was a billing issue and she would fill out the necessary paperwork to get the charges reversed and our phones turned back on. The credits should appear on our next bill (where have I heard that before). And she even gave me her email address so we could follow up with each other.
The November bill had arrived and on it there was now a $1,059.65 balance due! Again, messages were received demanding payment. I reached out to the last person via email on November 25, November 26, November 27, December 4, December 9, and December 16. I am not surprised that I have never received a response from them.
I called customer service on 12/3 where the person submitted all my information into fraud to have them investigate. She then gave me a ticket number and stated I needed to call fraud. I called fraud on the afternoon of 12/3 and was on hold for over an hour with no one picking up. I called back on 12/4 and fraud stated they cannot give billing credits, so I was transferred to financial services, who said they only accept payments. Then I was transferred to customer service. That person agreed that something was wrong and would ‘research’ it and call me back the next day –they never did.
I called customer service on 12/10 and they said it is a fraud issue – that the sales taxes from the $10,725.48 bill back in April finally caught up and were billed on September’s bill. I asked why I would be liable for sales taxes on an invoice I was NOT liable for? They said since it was a fraud issue, I would have to speak with them. So I was then transferred to fraud, who said they would need to research it and call me back later in the day. Of course, they never called back.
Once our phones were shut off again for non-payment, I called back on 12/11, demanding to speak with a supervisor of a department who could issue credits. I again was transferred 9 times between customer service, financial services, billing, fraud, and back again. I did learn that the bill was so high because we haven’t made any payments in the months after the fraud. I said that we were promised 6 months free, and there was a credit balance, and that our bills, with the credit balance, said “DO NOT PAY” on them, why would I make a payment? No one could explain, other that our bill is so high because we haven’t made a payment.
Finally, on 12/11 I was able to speak with a young woman who again said she submitted paperwork to the billing department to have them look at it. The process would take 24-48 hours. She also gave me her email address, and she’s been very responsive to my inquiries regarding the status, even though there have been no status updates. On 12/16 I spoke with her again and she said she hasn’t heard back yet, but at least she was able to turn our phones back on.
On 12/16, my wife visited a Verizon store in hopes that an actual human may be able to help. The representative in the store called customer service and received the same run around and was bounced around to several different people. My wife then got on the line with a helpful customer service rep (I believe the same rep who has at least been responding to my emails, although she cannot resolve the matter). This woman at least found out that the original over credit was for international taxes that would come at a later, unknown date. This was never told to us and thought it was the 6 month credit of service we demanded and hence, have not paid Verizon since the credit was applied in May (with the words "DO NOT PAY" written on each bill). My wife then spoke with someone in "customer relations" who offered only $150 to resolve this $1,000 issue. After stating we wouldn’t accept anything less than the full amount, she then gave the name and number of a customer service manager. The manager returned my wife's call promptly but argued that nothing could be done because we have not paid our bill in 7 months. She would not listen to history of what has taken place and would not accept our offer to pay December's bill for our normal monthly service and then continue forward. That phone call was disconnected at 4:30PM EST on 12/16. Four voicemails have been left for her and as of 12/17 at 1:30PM EST, none have been returned and the "manager's" name is no longer on the voicemail box for that phone number, when it was on the first attempts to reach her.
We are giving until 12/20 to settle this issue. I see two options: 1.)We will take our money and sign up with a different carrier. Verizon will not receive payment for the amount that is said to be owed, since we do not owe this money, and we will go to the state attorney general. Or 2.) Our account can be credited, this issue settled, and we will continue to be happy customers, who pay on time, in full, every month, dating back more than a decade. This, again, has taken an astronomical amount of time and energy to try and settle this. We really should be receiving another 6 months free service.Take verizon to small claims court, do it now. Pay the small court fee and take them to court.
You must also write a certified return receipt letter to Verizon's remittance address and dispute all the amounts in question.
Get all your paperwork together and names places and dates of contact, see the judge. Its that simple.
Don't even bother jumping through hoops with verizon wireless. But do as I told you to protect yourself and your rights and your credit. Verizon has to answer court summons. Let them come to you. Let them contact you and settle.
I doubt you will get six months free. But hey it doesn't hurt to try.
Good Luck -
Complaints Lack of Customer Service and No respons...
Hi there
I have had very similar experiences. Misold BT Business Line with Braodband speeds. Engineer called and connected to an old second line at the property which would only give me 2 MB.
Complained - Nothing Happened
BT engineer said that my home line was " pants" as Chesterfield Broadband non existentr suggested I move my Braodband to Sky as they have better speeds and dont drop the connection!!!! I moved my home line to SJKY and guess what he was right!!!!!
Complained again about my Business Line - losing customers - no response
Complained via Twitter - no response only more promises of help.
BT deceided to increase my bill for no reason no letter no notoification April 2013 queried bills back to October 2012 - queriied this with Billing Accounts - they said sorry charges put on account in errror. Told Billing they were now in default of contract they cancelled the line said I would receive a refund of the incorrect charges.
Credit bill received which I assumed was the final bill so cancelled my Direct Debit and then ongoing bills still arriving
Calls amde to to BT Billing usually answered by Asia or Thailand had no idea of what i was saying most of the time number of calls in excess of 20 All calls State that account was closed in April and that bills incorrect.
Called again recently and spoke to Billing they promised to help but said that there were no notes of calls and contacts on system. E mail received from Karen Bernadino as I insisted that she acknowledge my call -E mail promising to help. no futher mail or phone call despite further e mail chase up requests.
Today - BT Chat - waited 20 minutes today no luck - called BT poptions team suggested I complain at www.bt.com/business complaints - doesnt exist.
At wits end now will write to Chairmain and Onbudsman - BT have a non existent Customer Service that costs us millions?
Looks as though whatever you do the only way you can get a complaint sorted through BT is to go on this forum to shame them in full view of the general public.
Please can someone help I am not paying Bt any further money as they jhave been in default of my contract since the Account was opened and further since October 2012 when they decided to increase the charges on my account for no reason. No other organisation would get away with this invisibility and total lack of accountability.I'm in the same boat have an outstanding complaint with BT , reported it 7 days ago. Still nothing from BT.
Even if you do get a reply fromt he customer service team, you can ask agin and you will get something different they have no idea whats happening in the company.
It has to be said I now reckon BT are the worst company for customer service, they make Santander look brilliant. Never have I encountered such poor customer service from a company that I have from BT. Just look at the forums they are full of people complaining about the service they dont get.
Good luck in writing to the chairman, I did that too after a couple of days and got an automated reply back, still nothing official from BT.
They are totally rubbish.
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