Customer contact functionality not working as expected

Good day, i'm new here, just joined today because of this problem i'm having.
I created a Promise-to-Pay on 18.07.2011 to be paid on 28.07.2011
The problem is that it still appears in the Open Items Worklist when i run udm_supervisor under the specified collection group.
It is not supposed to be there since the PTP (promise-to-pay) was already created.
When you exit a customer as reached (in PTP) it should move to the completed items list.
Can somebody please help me out? thank you very much!

Hello thank you for your reply.
How do i regenerate the worklist? you see this problem was assigned to me as a ticket. The user (who created the promise to pay) is baffled because the customer still appears in the worklist after the PTP was created. And so working as support, i was tasked to investigate why this happened.
So it could be that the user regenerated the worklist? and if so, why has valuation not increased in the open items list?
Thank you for your kind reply

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