Customer credit card refund

Hi everyone,
I issued a credit memo to a customer because they returned some items.
The invoice was originally paid by credit card and they requested to refund their card.
These are the steps I took:
Sales A/R> Credit memo> Enter all information>click the Accounting tab and on the credit card transaction section, select the original charge> Add the CM and the message "credit card refunded" appeared on the bottom of the screen. The refund was also processed thru the gateway. So I thought everything worked.
However, the credit card refund does not show under Banking>Deposit>Credit card tab and when I checked the BP master data ,I noticed that the payment showed up as an Outgoing payment.
How do I fix? I need the payment to go to Incoming instead of Outgoing.
Any help would be appreciated

I am using SAP Business One and am having the same issue... Everyone knows the credit card companies net together your sales and credits into one bank transfer. So, shouldn't the software work on the same premise, allowing outgoing and incoming payments regarding customers using the Payment Means Credit Card show in your deposit screen, allowing you to net your incoming and outgoing into one Deposit? You can make the outgoing payment to the customer for the refund and have it post to the Credit Card Clearing account, but it still won't show on the deposit screen. It certainly will make for a diffucult bank rec if you have to constantly choose a Deposit and a Payment to net to one bank transaction.
Has anyone found a way to handle this issue??
We are not currently using an add-on. We are processing our credit card transactions outside SAP and posting them into SAP through Incoming Payments and Outgoing Payments.
I assume you can't to a negative Incoming Payment...
Kathleen Piano, CPA
Controller
On Rite Company

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Hi All,
How differentiate the credit cards are assigned at customer level and site level in iby_creditcard table.
I am actually using the follwoing query to get the customer credit card information.
SELECT o628511.card_owner_id
, o628511.instrument_type
, o628511.purchasecard_flag
, o628511.active_flag
, o628511.single_use_flag
, o628511.information_only_flag
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, SUBSTR (o628511.masked_cc_number, -4) last4digists_cc_number
, o628511.card_issuer_code
, order_of_preference "Credit Card Priority"
, o364701.location_id
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, o364687.start_date "Receipt Method Start Date"
, o364687.end_date "Receipt Method End Date"
, o364687.NAME "Receipt Method Name"
, o436603.receipt_method_id
, o436603.primary_flag "Receipt Primary Flag"
, o628343.start_date "Credit Card Start Date"
, o628343.end_date "Credit Card End Date"
FROM ar.ar_receipt_methods o364687
, ar.hz_cust_accounts o364693
, ar.hz_locations o364699
, ar.hz_parties o364700
, ar.hz_party_sites o364701
, ar.ra_cust_receipt_methods o436603
, ar.hz_party_site_uses o528349
, ar.hz_cust_acct_sites_all site
, ar.hz_cust_site_uses_all aaa
, iby.iby_pmt_instr_uses_all o628343
, iby.iby_creditcard o628511
WHERE o364699.location_id = o364701.location_id
AND o364700.party_id = o364693.party_id
AND o364700.party_id = o364701.party_id
AND o364693.account_number = '111111'
AND o364693.cust_account_id = o436603.customer_id(+)
AND aaa.site_use_id(+) = o436603.site_use_id
AND site.party_site_id = o364701.party_site_id
AND aaa.cust_acct_site_id = site.cust_acct_site_id
AND o364687.receipt_method_id(+) = o436603.receipt_method_id
AND o364701.party_site_id = o528349.party_site_id
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AND o528349.party_site_use_id = o628511.addressid
Thanks in Advance
ram

I have solved the issue using bellow query.
SELECT DISTINCT ibyc.card_owner_id
, hzcsu.site_use_id
, hzcsu.site_use_code
, ibyc.instrument_type
, ibyc.purchasecard_flag
, ibyc.active_flag
, ibyc.single_use_flag
, ibyc.information_only_flag
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, ibyc.masked_cc_number
, SUBSTR (ibyc.masked_cc_number, -4) last4digists_cc_number
, ibyc.card_issuer_code
, order_of_preference "Credit Card Priority"
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, hzca.cust_account_id
, hzpsu.party_site_use_id
, receipt.start_date "Receipt Method Start Date"
, receipt.end_date "Receipt Method End Date"
, receipt.NAME "Receipt Method Name"
, receipt.receipt_method_id
, receipt.primary_flag "Receipt Primary Flag"
, ibypiu.start_date "Credit Card Start Date"
, ibypiu.end_date "Credit Card End Date"
, ibyep.ext_payer_id
, DECODE (ibyep.acct_site_use_id, NULL, 'CUSTOMER_LEVEL', 'SITE_LEVEL') card_level
FROM ar.hz_cust_accounts hzca
, ar.hz_locations hzl
, ar.hz_parties hzp
, ar.hz_party_sites hzps
, ar.hz_party_site_uses hzpsu
, ar.hz_cust_acct_sites_all hzcas
, ar.hz_cust_site_uses_all hzcsu
, (SELECT aaa.cust_account_id
, aaa.site_use_id
, arrm.start_date
, arrm.end_date
, arrm.NAME
, arcrm.receipt_method_id
, arcrm.primary_flag
FROM ar.ra_cust_receipt_methods arcrm
, ar.ar_receipt_methods arrm
, (SELECT hzca1.cust_account_id
, hzcsu1.site_use_id
FROM hz_cust_accounts hzca1
, hz_cust_acct_sites_all hzcas1
, hz_cust_site_uses_all hzcsu1
WHERE hzca1.cust_account_id = hzcas1.cust_account_id
AND hzcas1.cust_acct_site_id = hzcsu1.cust_acct_site_id) aaa
WHERE arrm.receipt_method_id(+) = arcrm.receipt_method_id
AND aaa.cust_account_id = arcrm.customer_id(+)
AND aaa.site_use_id = arcrm.site_use_id(+)) receipt
, iby.iby_pmt_instr_uses_all ibypiu
, iby.iby_creditcard ibyc
, iby_external_payers_all ibyep
WHERE hzl.location_id = hzps.location_id
AND hzp.party_id = hzca.party_id
AND hzp.party_id = hzps.party_id
--AND hzca.account_number = '12345'
AND SYSDATE <= NVL (ibyc.inactive_date, SYSDATE)
AND hzcas.party_site_id = hzps.party_site_id
AND hzcsu.cust_acct_site_id = hzcas.cust_acct_site_id
AND hzps.party_site_id = hzpsu.party_site_id
AND ibyc.instrid = ibypiu.instrument_id
AND ibypiu.instrument_type = 'CREDITCARD'
AND hzcsu.site_use_code = 'BILL_TO'
AND hzpsu.party_site_use_id = ibyc.addressid
AND ibyep.cust_account_id = hzca.cust_account_id
AND ibyep.ext_payer_id = ibypiu.ext_pmt_party_id
AND hzca.cust_account_id = receipt.cust_account_id
AND hzcsu.site_use_id = receipt.site_use_id
Thanks
Ram
Edited by: ram on Aug 31, 2009 1:37 PM

Credit Card Refunds, Deposit Form, and Bank Reconciliation

Our Credit Card Refunds do not show in the Deposit Formm, can they?
Without the refunds showing in the Deposit form, our bank reconciliation does not match the bank. We have to create a separate JE to move the refund from undeposited cash to the bank account. Now the bank shows one deposit of $100 and we have two transactions, a deposit for $120 and a refund for -$20 for a combined total of $100.
This make the audit trail very convoluted.
Is there a setting to show the refunds in the Deposit Form?
Thanks,
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Edited by: Rob Burke on Nov 25, 2009 11:19 AM

Thanks Gordon,
We do add the credit memo and payment on account. We want this payment on account to show in the deposit form so that the deposit matches the credit card deposit.
Deposit the following amounts $10 + $12 +7 and refund $2. Our credit card processor deposits $27. SAP deposits $29 via the Deposit form and then we create a journal entry for the $2 refund. We would prefer our reconciliation to match the bank statement and show a single entry for $27.
Thanks for your help anyway.
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Processing Credit Card refunds-not using SD, posting CC pymts thru Lockbox

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hello sir,
i want to your help
i was installed fresh windows 7 via cd rom and then after installed all software.
and now after 1 day customer complained me that cd rom not read any cd and i m also check when i insurt cd so its not read and when i am double click on cd rom icon its eject so what i do for that please reply on my email address.
[text removed for privacy]
VIMAL

HT3702 Need credit card refunded

hi,
i was not asked to confirm purchase. neither did i get a notice that my credit card will be charged $5.40 just for trying to download the iPhoto app. i havent completed the installation, and i will never do it. please remove it from my records and refund the money to my credit card. i remember the keynote for iphone/ios7 mention that this app and other such apps will be free. its a disgrace that i was charged although i'm on ios7
if you wont refund, i'm going to turn to a windows phone. i havent finished the sownload and i will not download it even if it is available later at no cost. i don't need that app for regular usage
request you to refund the amount as i cannot afford to pay for apps. i am a regular customer for music, and most of the music i purchase is out of the itunes store. this is the first time ever it didnt ask for confirming i'll be charged on my card, and if it is an iphone feature, i call it a defect because the customer needs to be notified at least the very first time about his card getting charged which didn't happen.
i love apple and will continue using it for music. but if you charge me without notifying me, i will switch to a windows phone. again, all i want is a refund on my apple id purchase for iPhoto app.
removed apple id(s) after seeing that this is a public forum
sincerely
vishwamurthy
<Email Edited by Host>

We are fellow users. You will be charged when you click on the item's price to buy it, but you can use Settings > General > Restrictions > Require Password set to 'immediately' which should always prompt you for your password for each purchase (the default is a 15 minute period during which it doesn't need reentering).
You can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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In XD02, the payment card details shows it as Master Card. But while creating order(VA01),it showing VISA card. Can anyone explain what could be the issue?
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Hi Gill,
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Even if it is not their main goel, it can be used for this.
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Transaction secatt.
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HT1933 How do i get in touch with someone about credit card refund

Help

If it was an unauthorized charge, particularly one that doesn't appear in the Purchase History in your iTunes Store account, you should contact your credit card company and report the charge. Otherwise, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store. Note that the terms of sale for the iTunes Store state that all sales are final, so if you wish to ask for a refund for something other than an error in the store itself, a refund is by no means guaranteed.
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How to encrypt information like customer credit card information?

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If you choose to host the site on Business Catalyst, you can take advantage of the BC's Ecommerce feature to achieve what you are looking for, For more info, Please refer to the following link Business Catalyst Help | E-commerce
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We are evaluating EchoSign to receive customer Credit Card and CVV information for payment against a contract.

Is EchoSign PRO appropriate as it does not support Advanced Form Fields? Is this covered in Team or Enterprise/Global? Or is it best practice to integrate the CC data fields into our own PDF form with the idea that the data in transit is wrapped in SSL and 256BIT AES?

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Hello Kris,
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Hello Kris,
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