Processing Credit Card refunds-not using SD, posting CC pymts thru Lockbox

I have tried to search the forums, all of them, for this issue but have not been able to find a solution.  I have not specifically checked the OSS notes.  Here is our situation.  We use our proprietary system to do our credit card processing and then we import the sales information through an IDOC into SAP to create the customer open invoices.  Once we receive payment from our processor,  our system is configured to load the payments through the Lockbox programming.  The only issue we have with this is that we cannot load any refunds, credits,  that might have been issued to customers through lockbox. Right now, we have an LSMW set up but this is very time consuming for our IT department and we would like to see if there is a better solution with SAP.

hello sir,
i want to your help
i was installed fresh windows 7 via cd rom and then after installed all software.
and now after 1 day customer complained me that cd rom not read any cd and i m also check when i insurt cd so its not read and when i am double click on cd rom icon its eject so what i do for that please reply on my email address.
[text removed for privacy]
VIMAL

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    TrackID: 1--------------
    Dear ----------,
    Welcome to Apple iTunes Store Customer Support. My name is Snehashish.
    I am sorry to hear that you haven't been able to make purchases on the iTunes Store with your credit card. I know this is frustrating, and I will try to provide as much information as I can to help you resolve it.
    -----------, upon checking your account I find your credit card will be expired after this month. So you have to change it then. I suggest you to change it now or contact your credit card company as it is declined by iTunes.
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    Follow-Up: 1----------------
    Hello again,
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    Greetings Snehashish,
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    I am glad to hear that your credit card works on another website. Some of our customer resolves this type of issue by removing credit card from their account, buy a free app and then re-add the credit card to account. I suggest you to try that.
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    Hello again Snehashish,
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    Welcome back to Apple iTunes Store Customer Support. This is Snehashish again.
    Thank you for your response. Upon reviewing your account I find you removed that credit card successfully. I suggest you to update that information to start purchasing. You can also use gift card as well.
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    1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge from the Apple website:
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    3) If you are not already signed in, you will need to enter your iTunes Store account name and password and then click the Account Info button.
    4) On your Apple Account Information page, click Edit Payment Information
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    Authorization requests are automatically removed from your account by your financial institution. The amount of time it takes to remove authorization requests varies by financial institution. If you have any questions about the way your financial institution handles authorization requests, please contact their customer-service department.
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