Customer Experince with nokia N76 from may 2007 ti...

Customer Experince with nokia !!!!
today 20-09/2008 and still under progress!!!!!
they wait till my warrenty end to reply to my problem...
this just simple of emails i have the rest.....
Till now more than 20 day's investagtion?what a careline ur just lazy and careless line but promise u will have a very big problem.bye
@nokia.com wrote:
> Dear Samir,
> Thank you for emailing Nokia Careline.
> With regarding to your inquiry kindly note that I did check the case again for you and it is still under process and once we got any new feedbacks be sure that we will come back to you, we are so sorry for being late.
> Should you require any further assistance, please do not hesitate to contact the Nokia Careline and speak to any of our Customer Service Executives on 19876, between the hours of 9am and 8pm (local time), Saturdays to Thursdays. For online assistance, please visit http://www.nokia.com/mea/contactus.
> Register with Nokia Connections and you will receive a bimonthly fun newsletter about the latest products and events. Click below to register.
> http://www.nokia.com/mea/nokiaconnections
> Kind regards,
> Nokia Careline
> Nokia Middle East & Africa
>
> [THREAD ID:2-48X8FP]
> -----Original Message-----
> From: @yahoo.com
> Sent: 28/03/2008 04:46:14
> To:
> Subject: Nokia Careline - Samir Khalil - Nokia N76
> Dear Mr. *****,
> from you sent case no. 2-262950130 u told me 48hrs and
> i will have reply till now 10 days no one from your
> team call me or told me anything about my complaont is
> it Nokia cant find any answer or what? u will
> investigate forever and ur careline number in Egypt
> doesnt work its give Error which means NO nokia at all
> in Egypt so plz dont send ur customer service in ur
> emails its just Fake number not working number i hope
> if u in egypt to try it by yourself.
> i will print all emails about my case today and all
> paper's related to my esclate and insurance and the
> warranty and will wait Last 48hrs am sorry i will take
> legal action to nokia Egypt & middle east,hope to
> contact me with final result not to wait anymore not
> accepted by any mean.
> ***This msg. to Mr.
> Samir Maher
> EGYPT
Dear Samir,
Thank you for emailing Nokia Careline.
With regards to your enquiry, kindly be informed that your case is still under investigation and a resolution is expected shortly. Rest assured, your case has not gone forgotten and we will revert as soon as a resolution is achieved.
Should you require any further assistance, please do not hesitate to contact the Nokia Careline and speak to any of our Customer Service Executives on 19876, between the hours of 9am and 8pm (local time), Saturdays to Thursdays. For online assistance, please visit ‘ASK Nokia’ at our website www.nokia.com.
Register with Nokia Connections and you will receive a bimonthly fun newsletter about the latest products and events. Click below to register.
http://mea.nokia.com/A4211102
Kind regards,
Nokia Careline
Nokia Middle East & Africa
[THREAD ID:2-48X8FP]
-----Original Message-----
From: @yahoo.com
Sent: 20/03/2008 06:12:29
To:
Subject: complian is done
Dear ,
48hrs passed and nothing happen no one come back tome
with any feedback frpm complain department actualy its
72hrs my case no. 2-262950130 for nokia n76.
that's the maximum respect you show to you customer's?
am asked lot's to call me or your manager to call me
samir or the resposible to this
department call me and nothing happen.
Dear Samir,
Thank you for emailing Nokia Careline.
Thanks you for your cooperation, I do appreciate that
and I did a
complain for you and here is the Service Requisite
for you complain:
2-262950130. our complain department will come back
to you within maximum 48
Hours.
Should you require any further assistance, please do
not hesitate to
contact the Nokia Careline and speak to any of our
Customer Service
Executives on 19876, between the hours of 9am and 8pm
(local time),
Saturdays to Thursdays. For online assistance, please
visit
http://www.nokia.com/mea/contactus.
Register with Nokia Connections and you will receive a
bimonthly fun
newsletter about the latest products and events.
Click below to register.
http://www.nokia.com/mea/nokiaconnections
Kind regards,
Nokia Careline
Nokia Middle East & Africa
[THREAD ID:2-48X8FP]
-----Original Message-----
From: @yahoo.com
Sent: 16/03/2008 23:46:13
To:
Subject: Advice about your complian
Dear ,
this 2nd time i send this information in 3 weeks :
Nokia N76:
1. Job Order Number./1526584 & 1537749
2. Authorized Service Center./Raya
3. your full name and your phone number./Samir Maher
Khalil-
4. issues./1. Camera with very bad Quality &
resultion. 2.Voice incoming calls&outgoing calls. 3.
Material of the mobile its very very bad & not safty
for humane being for use it.. 4. Its restart suddenly
wizout any reason manytimes on daily basis .
5.Software not helpful at all very completcated & have
errors cant be able to download any new proudcts.
6.low or NO at all performence battery there no
battery u can say so empty every 12hrs maybe less
maybe more deping. 7.Handfree with errors in the
cable. 8.sms date not accurate with local time .
9.high price with no need 3650 LE in 25/05/2007.
my mobile after this date sent to Raya to fix it
twice everytime not less than week with very bad
customer service attuide which bad experince for
customer nokia(could u plz visit any of them as
mystery shopper)let's feel as customer,after all they
changed for me the battery & handfree & sent my mobile
again for the same problem's till now suffring from
this mobile while my job at Mobinil which means
Egyptian mobile opertator,i think now u got it how
much my mobile important in my life & my work.please i
need a help from Nokia i have been esclated from 3
weeks and till now u didnt solve anything 4 me or even
give me any helpful feedback.waiting ur feedback plz
offer me solve for every problem from those and
clairfy with details in ur email ok.
5. faulty.
6. Serial Number./
7. Date of purchase./ 25-05-2007
8. Date of send to repair./1st. time : 16/06/2007 &
2nd. time: 19/06/2007
9. Person name that you did contact with./sure can't
remmber but i contact with Raya- Mesadak shop manager.
****Case no. : 2-258561699
***I will wait call from you
Thanks
Samir
Mpderator note: personal information removed. It is unwise to publish personal contact information and unique serial numbers on the internet.
Message Edited by michaels on 20-Sep-2008 03:25 PM

The issue of firmware on operator-variant models is a common sore point on these boards.
Unfortunately, Nokia's hands are tied. The operators have to approve new versions of the software before they can be applied to any phone sold to them by Nokia as their own variant.
You will probably find that the operators' customer service staff are trained only to give advice on network services, if you want answers on issues other than that you need to locate the operator's head office and pester them. If you are a contract customer, that address should appear on your bill.

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