No sync with iTunes 10 after upgrade from Outlook 2007 to Outlook 2010

Question

I seem to have more or less the same problem as described in the archived thread http://discussions.apple.com/message.jspa?messageID=12179724
With Windows 7 x64, Office 2007 and iTunes 10, syncing worked fine, but after an upgrade to Office 2010 (x86), iTunes acts as if it syncs (no error messages), but nothing happens. Calendar or contact items that I have changed on either the phone or the computer since the last truly successful sync are not transferred.
Has anyone found a solution for this?
Message was edited by: OttoGie

Answer 1

a) refer to Jason's 12/14 post, for troubleshooting articles related to "Click" version, and general Apple troubleshooting...(you may have multiple problems, all of which need to be solved in order)...and yes, 12/15 posting - direct to an Exchange account, if available - iPhone/iPad works better than any other mobile device I have ever used against an Exchange Server...(have not tried WinMobile7, which should work great also...but BB, Droids, and Palms have...issues/quirks usually necessitating a 3rd-party App)...
b) Outlook 2010 settings needed for me to get Contact (and probably Cal) sync:
1) I had 2 profiles, with Outlook set to Choose Profile on startup...apparently needed to change to "Always Use This Profile" setting, as it appears that iTunes is not Outlook multi-profile aware.
2) under that [now default] profile, I had multiple POP accounts...it appears that iTunes is only going to work with the contacts/calendar from the account designated as the Default Data File, under Account-->Settings (a single PST file)
3) under Account-->Settings, a tab called Address Books - I had, besides the Outlook Address Book, an entry called "Mobile Address Book", most likely put there by my [retired] Windows Mobile phone, prior to switch to iPhone...I removed that entry.
4) restarted Outlook, restarted iTunes, Devices-->iPhone-->Info now sees Outlook-specific info...my contacts synced; categories on contacts from Outlook did not carry over, however, if, in Outlook, I create sub-folders of Contacts, move categorized to their own named sub-folder, these sub-folders DO sync individually on the iPhone, showing as "Groups".
YMMV...but those are the changes I had to put into place to get my Contacts to sync.
...still need to figure out how to control the "order" of them...the Outlook "File As" setting is not being utilized, looks like Last Name is the only control...not perfect, but I will deal with it...until apple figures out a way to use Company as a grouping option.
Windows 7 (x64), Outlook 2010 (x32), iTunes 10.1.2.17, iPhone iOS 4.2.6
BTW - another option may be CompanionLink (.com), for business users. (not a recommendation, but I do have some familiarity using it, with Blackberry and Droid platforms)