Customer loyalty program?

I have been challenging Verizon WIreless lately for (in my view) their lack of a decent customer loyalty program. I have been with Verizon since 1999, and my bill/equipment has went from 2 voice-only phones for about $50 a month to my current 5 smartphones (two 4G/LTE, three 3G) for about $332/month. Every time I see a promotion, and I look into it, it is always for new customers only, or it is something I cannot use (like buy one get one free).
I feel taken for granted, and I would like Verizon to "show some love" for long term loyal customers, and offer loyalty program awards that are not available to brand new customers. Potential examples include service discounts based on years of service, reduced fees for minutes/data overages, periodic bill credits for longevity on your contract, and reduced price upgrades after one year. (It is my experience, with three teenagers, that smartphones only last about 10-14 months, and the Assurion insurance plans add up when you have them on 5 lines...). I would also REALLY like my employee discount applied to my ENTIRE bill, not just the primary line:-)
(I had a similar complaint with DirecTV, and they gave me a credit for 3 free PPV movies for sharing my thoughts with them.)

Bill_Sugas wrote:
I have been challenging Verizon WIreless lately for (in my view) their lack of a decent customer loyalty program. I have been with Verizon since 1999, and my bill/equipment has went from 2 voice-only phones for about $50 a month to my current 5 smartphones (two 4G/LTE, three 3G) for about $332/month. Every time I see a promotion, and I look into it, it is always for new customers only, or it is something I cannot use (like buy one get one free).
you can use bogo IF you have 2 lines that are eligable
I feel taken for granted, and I would like Verizon to "show some love" for long term loyal customers, and offer loyalty program awards that are not available to brand new customers. Potential examples include service discounts based on years of service, reduced fees for minutes/data overages, periodic bill credits for longevity on your contract, and reduced price upgrades after one year. they used to do this. you can still do this after 2 years
(It is my experience, with three teenagers, that smartphones only last about 10-14 months, and the Assurion insurance plans add up when you have them on 5 lines...). its thier responsibility to take care of the phone, not verizon to supply them with a new one all the time. if they cant take care of it they dont need it. get them a $20 pre paid until they learn to be responsible
I would also REALLY like my employee discount applied to my ENTIRE bill, not just the primary line:-)
this is often negotiated between verizon and your employer. please contact them and ask them to trya nd get this for you
(I had a similar complaint with DirecTV, and they gave me a credit for 3 free PPV movies for sharing my thoughts with them.)

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Blackberry loyalty program

Hello I wanted to send this in to BB for a idea to keep them on top rather than slowly turning to the stoneage! but however they do not have a idea to make product or service better.
here is my idea to help bb to help separate them from htc apple and rest of them.
The need 1.) Start a BB customer loyalty program. It is where you can turn in your old blackberry for a credit toward the new version. bb can take the old phone recycle them and make newer ones.( the credit will not be full price for the phone but be close to a new customer with contract cost so bb says Hey we value you for picking BB as the choice of your phone! and we love you being a customer )
2.) Have a network release chart before actual release their should be announcement that A new phone not the model or anything but a phone will be released this date so people who are coming up on renewing their contract don't get stuck with a outdated phone. ( alot of people fall into this catagory)
3.) add a Idea tab to fourm to help products so customers can help you brainstorm for free! tap into people and what people want get it together and take the top picks so you next phone can be awesome!
Thanks for reading this please leave feedback if you like the concept or if you do not.
Vadi

Hi Vadi,
1.) Start a BB customer loyalty program. It is where you can turn in your old blackberry for a credit toward the new version. bb can take the old phone recycle them and make newer ones.( the credit will not be full price for the phone but be close to a new customer with contract cost so bb says Hey we value you for picking BB as the choice of your phone! and we love you being a customer )
this is indeed a good idea. But it depends on the company policy. I hope RIM listens to you!
2.) Have a network release chart before actual release their should be announcement that A new phone not the model or anything but a phone will be released this date so people who are coming up on renewing their contract don't get stuck with a outdated phone. ( alot of people fall into this category)
It would have been wonderful if we (customers) could know about the new device releases. Just think what would happen to a company that is in business! No business organization usually does such thing.
3.) add a Idea tab to fourm to help products so customers can help you brainstorm for free! tap into people and what people want get it together and take the top picks so you next phone can be awesome!
I'm not sure that type of idea lab RIM has or not. But I do know RIM listens to its customers this Support Community Forums and other sources. In today's world all the technology companies invest heavily on R&D for getting quality product and service offerings. Incorporating customer feedback in a vital ingredients to that R&D.
tanzim
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Customer Loyalty

Customer loyalty is non-existent. VZW cares more about new customers than loyal customers. I would like to see a customer retention program since it is actually cheaper to keep a current customer than it is to recruit a new customer. And please do not say the great service is what you get for being a loyal customer. I pay for that great service every month. If you shop at the same store for years then they give you coupons and other special offers. Why doesn't VZW? Customer retention plans are standard for any large business that wants to keep its current customers. I want price matching for other websites. I want to pay the same price for my upgrade as new customers pay. Right now a new customer can get the Galaxy Note 3 for $139 on Amazon. I want VZW to match that price for me since I have been paying for their service for over 8 years. I don't think that is asking to much for any customer that has successfully completed more than 1 2year contract with VZW. Their great service does not in any way make up for this lack of customer retention effort. I pay more per month than any other wireless carrier for that service. Now what is VZW going to so for me so that I want to keep paying them every month for the next 8 years? AT&T is gaining ground fast. I can switch to them and get a new phone cheap/free and still get great service. Why shouldn't I do this if VZW doesn't care to keep my business?

Lin71 wrote:
Yes, I said that. I also said that there is no reason to keep paying for that service since AT&T now offers competitive service levels. I believe you missed the point entirely. Customer retention should be a priority for all large corporations. It is more cost effective to keep existing customers that to obtain new customers. Customer retention was the whole point of this post. Focus on the issue not on a single comment out of an entire paragraph, please.
AT&T doesn't price match either. Their upgrade fees are higher and their throttle their existing customers who still have their retired unlimited data plan. It doesn't look like AT&T doesn't have customer retention as a higher priority then Verizon Wireless.

Where is Verizons customer loyalty?

I've had this account for well over 20 years. Why am I paying the same rates as a new customer? Why do I need to jump through hoops to get new equipment?
With all the companies and plans out here, you should provide more for your customers. Why aren't you?

No company HAS to offer any type of loyalty program. Yes some do when you sign up for their bonus cards but those rewards are to keep you shopping there. It's easy to shop around for groceries and clothes and such. VZW doesn't have to give you discount pricing because you've paid for their service for 20 years. In fact, contract cycles are 2 years. You've had 10 chances to change and you didn't. You kept renewing and upgrading and renewing and upgrading. The beauty is you can switch AND take your numbers but I guarantee you that no other carrier gives you loyalty discounts either.

Loyalty Program in Web Channel

Dear Experts,
Currently as what i'm aware of, we basically need to add the Loyalty Program in the Web Channel B2C shop as the administrator to allow this particular Loyalty Program to be available for enrollment by the customer in the webshop. With this, the customer is also able to go to the the link "My Campaigns" to view the list of Loyalty Campaign that she/he has enrolled in. In "My Trasanctions", the customer can view the points that have been acrrued/redeem and points balance.
However, we now have a requirement where we have MORE than one Loyalty Program eg: "Loyalty Program for Retail" and "Loyalty Program for Govement Rebate". Both of these Loyalty Program are different and have different point type and requires different membership enrollment.
Is it possible to include MORE than one Loyalty Program in the Web Channel so that when the customer logins to the Webshop, the customer is able to see both the Loyalty Program eg: "Loyalty Program for Retail" and "Loyalty Program for Govement Rebate" with different points account seperately???
Appreciate your prompt reply.

CRM Loyalty requires software component CRMLOY in the CRM server (ABAP stack)
B2C application has to be deployed with rest of the CRM Java applications in NW J2EE server (Java stack)
Ask your Basis team, for all of the above.
You have to turn the feature on in B2C web application, XCM administration.
In the Web shop, (B2C)
1. Consumers can opt to sign-up in the Loyalty program during consumer registration
2. With in the web shop, the registered consumers can see the available campaigns and also transactions (orders0 they have made with those campaign ids. Loyalty program --> My Transactions and * Loyalty Program --> My campaigns*
3. The consumers can Redeem Points
4. They can also Buy points
Easwar Ram
http://www.parxlns.com

Loyalty Program - Redemption - points to credit note for billing

Hello everybody,
when using loyalty program the customer can collect loyalty points.
When it comes to redemption these points can be used to "buy" certain products.
Now I need to know, if these points can also be transformed to a credit note which is included in the next bill (and where to find further information).
Kind regards
Manuel

Hello Manuel,
There is a report RLOY_MKTPL_RRL_SCHEDULING which can be automatically scheduled in back-ground when you create a scheduled rew ard rule(RR-S). During creation of a RR-S [ex: Type: Standard (Timed) (Expert Mode)]; you could specify the
frequency as monthly to ensure points are credited once in a month.
The report automatically creates mem ber activities and processes them. If the activities have to be processed in batch mode(when the batch report runs as scheduled); set the processing engine parameter OPTION_SCHED_ACT_EXECUTE = X. If activities have to be processed as soon as they are created OPTION_SCHED_ACT_EXECUTE = (blank).
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Best Regards
Raja Pamireddy
CRM marketing Moderator.

Loyalty Program / VIP Program

Would anyone have experience in using CRM on Demand to manage a loyalty program? We are planning on creating such program in the near future (we call it VIP because people will not be gathering points but rather get discounts).
I'm starting to think about where all this information could be stored in CRM. My preliminary thoughts on which fields would be needed at a minimum are:
- program ID (could CRM generate such an ID?)
- effective date
- end date
We would like to flag opportunities that are created as a result of a customer using a program card.
Metrics I could foresee would be needed are:
- Number of contacts on the program
- Number of opportunities created for customers on the program
- Revenue generated from customers on the program
Would anyone have suggestions on where such data should be stored?
Should I consider other fields/metrics?
Any other insights/things to take into consideration/pitfalls?
Thanks.

Hi,
Sounds like campaigns. Can be linked to contacts, leads and optys. Most of the fields you describe already exist.
Best of luck

Discount with Loyalty Program

I was going to leave Verizon after they did not stand by a HTC phone I purchased from them. I kept telling them it did not work. Repeated trips to the local store and tech support calls, even purchasing an new battery. Still did not work. At the end of the contract, I contacted them to ask how to transfer my number to another carrier. I was told, and then told about a "Loyalty" program they had. Unlimited talk and text, 2 gig data. I asked three different Verizon employees if my employment discount still remained and was told it would. So the $60 dollar fee was reduced by 20 per cent. Good deal I thought. Now three months later, no discount is allowed, if I quit the contact there is a $330 termination fee and I absorb the $200 I paid for the phone. This all started in early July. Feeling very abused as a "Loyalty" customer. Have called customer service and basically been told that I have lied about the employees spiel. I even have their names and times that we spoke. Any ideas?

We want you to have the best plans to meet your needs Bitter19551! Corporate discounts are a great way to save on your monthly costs! You should still be able to qualify if you are still with the same employer. If you had a promotional rate plan discount, it likely ended when the agreement expired.
JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

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I have a requirement to create an AP payment file format specific to a Bank (Oracle 11i). The bank accepts payment file in 2 different formats.
Format X: to make payment in its own country (Netherlands). i.e. payment for invoices where supplier bank is in Netherlands.
Format Y: to make payment in all other counties (except Netherlands).
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OR
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Help Appreciated !!
Thanks
SM
Edited by: user13294561 on 27-Sep-2010 00:22

Define 2 concurrent program to format batch records and create payment file
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Sample
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NL Domestic Payments
Select each of your payment format program in this setup
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EFT FOREIGN
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Select the format programs
Create Batch
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Can we update BW infocube from SAP using Custom ABAP program ?

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I have a custom report program and users want this data in BW.
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With an [HTTP status code|http://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html] of 500, the most helpful information for debugging the problem is usually in the server's log file. There should be a stack trace in the web or application server's log file that will contain the specific root cause of this. It is often a NullPointerException or ClassNotFoundException or other "common" exception.

How does someone get invited into Apple's customer seeding program?

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Contents of a custom print program for a custom smartform

Hi...
Can you please tell me if we are writing a custom print program from scratch for a custom smartform for which there is no standard form available what are all the things that need to be coded in the print program..
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You need to catch information from the NAST table maybe
Rgd
Frédéric

Customer loyalty program?

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