Customer not getting displayed in PDF when sales order is received in email

Hi,
We are using a Z smartform for printing order acknowledgement for sales order.When printing the same on paper or in print preview, the output is correctly displayed. However, when automatic pdf is received in email, customer field is missing.
Any suggestion why this could be?
Below are the configurations in nace transaction for this output type:
Output Type     YA02
Application        V1
Medium               Short text                        Program                         Form Routine      Form            Smartform
1     Print output                           /SMB40/RVADOR01     ENTRY                          Y_ORDER_ACK_NEW
2     Fax                           RVADOR01                          ENTRY     RVORDER01
6     EDI                           RSNASTED                          EDI_PROCESSING
8     Special function     /SMB40/RVADOR01          ENTRY                          Y_ORDER_ACK_NEW
A     Distribution (ALE)     RSNASTED                         ALE_PROCESSING
TIA
Vartika

Hi Vartika
Take help of ABAP developer to debug smartform. when Smartform converts data into PDF may be customer number is missing.
Regards
Nagendra

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Edited by: vglokam on Aug 31, 2010 10:54 AM

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1. CCS (Cost Comp Split) wont be updated to COPA if you settle via sale order.. In sale order, COGS cost element is posted.. the same will get settled to COPA as one single value...
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