Customer service/billing ETC.

OK.....Why does it take eons to get somebody on the phone? And why don't they know what I need WHEN I TELL THEM EXACTLY! I've had connection problems and nobody seems to be able to help.I want to drop service (Have for over 2 months) Yet NObody will come out to service my problem or drop my service. I don't have 1/2 an hour to wait listening to **bleep** music just to get some imbicile that tries to calm me down .I havewn't paid my bill and won't because the service I have recieved is NOT what I signed up for.Clear my bill up and send a technician out and I'll pay the $29.00 I owe. All other charges should be dropped!

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
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Similar Messages

Customer Service Billing issues

I've been calling about poor internet service since we signed up with Comast/Xfinity. Back at the end of last year October 2014, our internet service went from not bad to non existant! I finally contact Comcast again in Jan 2015 when I discovered that my wifi modem at home through Comcast was not operational and my cell phone data had been picking up the slack. This mounted to $200 additional a month phone bills for data that should have been covered by Comcast billing me $60/mo service. I was told at this time that the modems deteriorate after much use, which I didn't believe but went along with and received a new modem. After we had the new device we knew the customer service tech didn't know what they were talking about because our service hadn't changed. I called again in Feb and asked that a tech come to the home to evaluate the situation. The tech came and said yes you definatly have an issue with no service but it's an outside tech service call and someone else with have to come out and fix. He advised me that I wouldn't be contacted and wouldn't even know when them came because it was outside and I wasn't needed. The Tech also said he would be able to return my prior modem that was replaced. I still haven't received the credit and have been billed for it every month since which is a total of $69.00 that I've paid for something that has been returned to Comcast. And yet again in May I still have maybe 5% internet service when I called Comcast customer serivce again they have to run there stupid test that mean nothing even though I told them the issue is on the outside. This time the rep completely knocked our internet out. No signal whatsoever could be sent to it! It took 4 days to get a service tech out (another long story or disgust with Comcast Service!) it ended up taking 4 techs 2 days to fix our internet service and to get it back up. These tech advised me that they did not see how we even had the 5% internet service that we did because the router at the main box wasn't pushing out enough to even reach our house!!!! So when the customer serivice rep on the phone only wanted to give me a $35 credit because she insisted I had internet service I laughed at her. I asked for a supervisor to contact me and to excalate the ticket #029720852. A Lartasha Roberson at 224-229-6200 x1380630 called me after 48 hours at 2:50pm on 6/19 said she was only in till 3:00pm that day. I called her back 4 times prioir to 3 left messages and called back every day up to today 6/26 and have not had one return call back from her to address this situation! This is not customer service. I don't mind paying for something that I have but when I have to pay double for something I don't have it is not right and it's taking advantage of people!

@ComcastCares No need for a PM. Currently it has been over 43 hours since I sent an email on July 14 at 4:49pm requesting further assistance with continued service and billing issues. This email was sent to the regional ECARE agent Gail A. who was tasked with helping us and Ccd the ECARE team in Tom K's office. In that email I clearly requested that I be contacted by email not phone. So far I've not heard from Regional ECARE agent Gail A. but I received multiple emails from Tom K's ECARE team members saying that they apologize for the inconvenience, they value me as a customer, etc., they are forwarding my request, and I would be contacted wishing 24 hours. The only contact I've had was a voicemail left by Kenneth I. yesterday morning at 11:35 am. I was unaware of that call/voicemail until I was able to check my phone calls/vmail so after 6 pm last night. I called Kenneth I back but left the office at 5:30pm. Left a voicemail requesting once again I be contacted by email not phone. Also sent another email to Gail A. And Tom K's team. Last night my husband I and were unable to access OnDemand to catchup on recent episodes of HBO's True Detective. We tried 3 times betwee (n 9 and 10pm but only got error messages and finally a black screen with the progam info at the bottom. I include pics of the error screens. Fast forward to today, I've received no communication from Kenneth. and now this message from you. Wow! I am underwhelmed to say the least. In addition for some reason im finding it very difficult to enter this reply. I've never had this much trouble using this forum.

Lack of Integrity and Competence from Verizon's customer service/billing

I recently made a trip to the DR and as such needed global communication for the duration of my trip. Ahead of my trip I requested the service with customer service with a guarantee that the service would be billed only for duration that I requested. My billing for last month, June, reflected just the opposite. Verizon charged me yet another $100 for the month of June.
I called customer service to request billing corrective action to which I was told that I had two choices. One, pay the current amount 300+ and wait for a refund or two, pay the actual bill and allow the refund to balance itself out. I was assured that the latter would not result in my account falling into default.
I just received July's billing to which the $100 credit was applied but my account was placed into default. I called customer service once again to rectify their mistake. My request was not to refund me immediately, rather to take my account out of default. I was told by several departments, billing, service, and plan service, that they would NOT make good on my account. Further, I was told that unless I paid the past due balance, that is a result of their mis-billing, that my account would face interruption.
I have been with Verizon for more than 6 years now and have never been in default or past due status. I have never had such an incompetent experience with Verizon. The lack of integrity that was demonstrated resulted in me stating that Verizon would loose a valued and loyal customer to which they replied "we;re sorry you feel this way."
I am extremely dissapointed in this particular service and the lack of integrity that was demonstrated. If this is how they deal with mistakes that they make, then I willnot want to continue with their service.
I thought that I'd share my story so that others may be aware in hopes to avoid such dishonesty and incompetence.

ppepelepeuw2,
Morning!
I'd like to help with this situation and clear up any frustration. It does sound like your trip crossed the billing cycle, which would cause the statement to show that data feature charge until removed and prorated. Please PM me your name and mobile number if you would like more assistance with this concern.
Thank you!

Terrible Customer Service / Billing Options

I have enrolled in auto pay. Had auto pay set up, then I got a new bank card. After receiving the new card, I immediately updated payment info with Verizon way ahead of the next bill. I find that the pay was not taken from my account, so the current bill is nearly $400 dollars - plus an additional $5.00 late fee. Called customer service, and fumble through the all automated menus, only to be told that the late fee is because I did not update my card info. She waived the late fee but could not take my payment; I would have to be transferred to the correct department. If only that transfer had gone through, instead - the call dropped. Upon calling customer service again, automated menus, I find out that they have my newest card on file and ask if I would like to use this card to make payment???? I wait for an operator who tells me I need to set up auto pay again! So that I can have the same mess I just dealt with when I created my new parment - I dont think so. You are AWFUL verizon. BEYOND TERRIBLE. How about having a speak to a real living person option on the menu before all the other nonsense. I will be switching back to AT&T where I never had a single problem. I have had Verizon Wireless service since November 2014 and have had countless issues. Not to mention, the gentlemen I spoke with said the problems I have encountered "are very common." You get enough $5.00 late fees from customers who pay on time, verizon gets a fat wallet. Well good for you, you have terrible service and even worse customer service. I will never speak highly of this company or cellular service.

Is everything set up now? Atleast they credited the account. Sometime when you make changes it takes a few billing cycle to take place (i.e. adress changes). I hope everything works out with ATT&T!
So....I have a question: If you say: "I will be switching back to AT&T where I never had a single problem" and "Well good for you, you have terrible service and even worse customer service. I will never speak highly of this company or cellular service." Why did you even switch to Verizon in the first place? Clearly ATT&T had an issue, becouse if nothing is ever wrong, then why would you even switch??

Customer service Billing

Dear experts,
if anyone can kindly expalin me the scnario of doing service billing through customer service will be help ful for me..
in t code iw31 what is the significance of service order ( revenues) wat is the process.
There are two scenarios my cleint is doing:
1) client is procuring equipments for lease and issuing the same to the subcontracter and raising the invoice.
2) clint has his own equipements , that equipements are given lease to the subcontractor and billing them.
how to handle this scenarios in SAP and how to calculate the costs of the equipemts whicg are owned by the client.
Regards
abhi

If the requirement is not clear kindly let me know...
Kindly suggest me for the same is there any link between PM/CS and SD.
wat is the process of doing billing with ref to equipment.
abhi

Poor Customer Service/Billing

I went into the store located in Sumter, SC to merge my account with my girlfriend's to save money. She was on a data plan and I was not. We upgraded mine and went with the new share everything plan. My complaint is the fact that either the store employees were unable/unwilling to give me a bottom line on what this would cost between the three lines on my account plus adding hers. The sales rep stated that the primary would be "about $100 and $30 for each additional line but this does not include taxes and additional fees". I asked several times for what the bottom line cost would be and was told they did not know. I find it highly unbelievable that their billing department can figure this out in the next 30 days, but no one in the store can tell me what exactly our new combined services will cost. Very poor customer service. If this plan ends up costing more than what we started with, you can bet I'll be canceling my services.
A. Clark
Sumter, SC

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Customer Service Billing Payment arrangement made 7/22/15 for 8/11/15.

Cusomter Service Billing, Please honor payment arrangement set up 7/22/15 for 8/11/15. Received interruption notice for 8/4/15 today---8/4/15. Please honor agreement. Thanks

You should contact customer service about this before late fees and service cancellations kick in.

Adobe Customer Service vs Avid's

I recently upgraded my Adobe and Avid software suites and was able to make a better comparison between both companies customer service. First, I want to make clear that except for the Creative Cloud membership, I always buy my software from authorized resellers like Videoguys and B&H, and not directly from the manufacturers (Avid, Adobe...).
After a year using Creative Cloud for $29.99 a month, I decided not to renew my membership and save me $49.99 a month until I really needed the latest versions of the software I use the most. Right now I'm using Avid Media Composer for editing so all I need to complete my workflow is, Photoshop, After Effects and Adobe Media Encoder, and those are pretty good in CS5.5. The following version, CS6, brought major improvements to Premiere Pro (GUI and under the hood) and the introduction of Prelude. It was hard, having to use Premiere Pro CS5.5 after using CS6, so I decided to upgrade to Production Premium CS6 perpetual license. These upgrades are sold only as Electronic Software Downloads (ESD, LIC). So I purchased the upgrade through the Videoguys website and that same day I received a confirmation e-mail from Adobe about my new Adobe License. So I click on the link provided and enter my Adobe ID. I was welcomed by a very intimidating screen with information about End User Organization, Deploy-to-contact and categories for different kind of licenses. I just wanted to install my software, so I went ahead and downloaded the installation image and got my serial key.
While visiting one of my daily forums I heard about the $19.99 a month, one year subscription to Creative Cloud full for CS6 users. Coming from paying $29.99 a month, I thought it was a good deal, so I decided to act, since the offer was good only until August the 31st. To my surprise, the system did not let me select the $19.99 option because my CS6 is a "Volume License". It was Friday night so both, Adobe and Videoguys were closed and since it was a holiday weekend, I have to wait until Tuesday to call. By that time, that offer was already over.
So today I called Videoguys and explained to them what happened. They told me to call Adobe since the problem was on their end. I then called Adobe and talked to a representative named Dolores. She said that they can't honor the special offer of a one year subscription to Creative Cloud (full) for $19.99 a month, because I have a "Volume License" and that was something that my vendor would have to fix. I told her that resellers only sell Licenses for ESD. She asked some questions that made me realize that she had no clue of how the process works when buying from an authorized reseller; (they are trained to handle only issues with their own ordering system). Then she said that there is nothing they can do since I did not purchased the upgrade directly from Adobe. So I called my vendor back and apparently I'm not the only one having that licensing issue with the upgrades.
How does that compare to Avid? They are also doing the Electronic Software Download only thing. I am going to miss the fancy boxes but this seems to be the industry trend. Anyways, what I really care about is to be able to use the software I already paid for until I decide it is time to upgrade. I had a Media Composer 5.5 and a Symphony 6 that I wanted to upgrade to version 6.5 with the option to later upgrade to version 7 for free. The problem is that the free upgrade to 7 offer was already over. So I called Videoguys and they told me that the offer was still good while supplies last. Just to be sure I contacted Avid through the User Forum and a famous Avid's Customer Advocate replied and told me to contact her privately. We exchanged e-mails and she even personally called me, (sometimes after office hours), during the whole process and after my problem was resolved, just to make sure I was 100 percent satisfied. They not just only solved my problem but also made me feel like a was a very important client with a large account.
I am not an Avid or Adobe fan boy. I like Avid products but love Adobe products even more. Premiere Pro CS6/CC is my favorite NLE, but in my market I can get more freelance gigs or a better staff position if I know Media Composer. Just wanted to share my experience in case you are planning to upgrade your Creative Suite or need to contact Customer Service.

Bill,
I understand your frustration. The whole situation sucks, but rest assured that Beverly and Adobe will take care of your problem. I am currently enjoying Adobe CC at a discounted price for one more year, thanks to their prompt response. I am disappointed that they couldn't change my volume license for a “single license”. I’m afraid this is going to haunt me, since individuals always get the best deals. I learned a few things with this experience...All CS6 upgrades purchased from the resellers are now "Volume licenses". If you want a single license, you have to buy it directly from Adobe. Apparently Videoguys did not know that, since they blamed Adobe for the misunderstanding. I have purchased pretty much all my pro video software and hardware from Videoguys and always thought they were the top reseller in this market, but just noticed that they are not included in the Adobe Partner list. Which is very strange. I wonder if they lost their status as Adobe Authorized reseller.
I love the CC products and I see myself using at least CS6 for a long time, but I am a little apprehensive about my future business with this Company, due to their new strategies and the resent “hackers” attack. I was one of the many customers that received the scary notification and had to change my password.

Poor customer service with resolving billing issue

I ported 3 numbers from my AT&T account to Verizon in the Hudson Valley Mall, Kingston , NY. Matt << last name removed to comply with Verizon Wireless Terms of Service >> who is the stores manager and an excellent sales person encouraged us to each get the new iPhone 6. We also got a hotspot and tablet on the same day. He made a big deal about how there were no activation fees, there were mail in rebates and line credits for bringing our lines over on 12/22/14 as I had mentioned that being so close to Christmas I was anxious not to overspend. He wrote down what our bill would be monthly for 3 iPhones, 1 hotspot and 10GB of data inclusive of tax @$172 prior to my signing up. We subsequently added the tablet since he "introduced" it to my 4 year old daughter while we were signing up as being "free if you get it today with mail in rebate" that was going to add an additional $10/month and $11/month for one line with insurance. That brings the bill to roughly $198 - allowing for an additional $5 for tax on those items.
When I received my first bill there was $70 worth of activation fees and my monthly bill is significantly more than what was marked down for us. I am, what I consider a savvy consumer and asked all of the right questions before committing to your service. I imagined the activation fees were merely an oversight since there had been insurance placed on 2 lines instead of one also. I called customer service to remove the charges erroneously placed on my bill. The agent was happy to remove the insurance but advised me that she'd need to talk to Matt at the store before making further adjustments. (That seemed odd to me, that a company deals with an account on a case by case basis?)I was confident that that would not be a problem as I was certain it was simply an error but the call I received the following day was that the charges could not be removed since activations fees applied to the tablet and hotspot. This was NEVER communicated to me, in fact, it was a selling point that there were none. I did not misunderstand this. I was told by the agent that Matt said if I had any questions or comments that I could address him directly. I sent him a message immediately to which I got no reply and I visited the store and he was miraculously not there.
I am a brand new customer and am disgusted with the treatment or lack of it, I should say, that I have received. The customer service department is based on passing the buck and leads only to dead ends. Resolving this issue seems of little or no importance to you.
Message was edited by: Verizon Moderator

If the activation fees were on your first bill, you did NOT go to a Verizon store. Verizon stores charge activation fees at the point of sale, not on your first bill. 3rd party retailers are not able to charge activation fees at the point of sale, but are instead added to your first bill. Since you did not pay the activation fees at the point of sale, but instead on your first bill, the store was a 3rd party retailer, premium retailer, etc...
Additionally, while Verizon occasionally waives activation fees they are ALWAYS charged initially, and then refunded within the 1st 2-3 billing cycles. They are NEVER not initially charged but refunded after the fact.
Finally, pointing out that Verizon took the time to edit your post but not address your situation is similar to saying that a hospital took the time to clean your room when a janitor does so, but did not take the time to perform your surgery as a surgeon and janitor have completely different roles for the company, just as a forum moderator and CS agent have at Verizon. One does not perform the tasks assigned to the other, nor do they necessarily even have the knowledge or authority to do so.

How can I file a complaint about customer service and billing

I Changed from AT&T as they didn't offer service where I now reside and ever since March of 2014 it takes about two to three calls to get my billing corrected. And then they have me on the phone for about two hours about the same issue. They have corrected my bill a fee times for their fault. Now I have come to the end of a long battle only to find out they want to charge me a disconnection fee that shouldn't have even taken place. I sent back a phone before the 24 or 15 days that one has to send it back. A phone that was never used and that every month they seemed to remove those charges. Now after 6 months they finally said that I have to pay the disconnection fee. I am so disgusted with customer service as they always make it seem that there is no one else to speak to. This issue should have been resolved months ago and now they are trying to charge me a fee. When their Texas office received the phone I nt back and didnt put on the account when they received it. Yet every month they seem to resolve the issue and say sorry. I spoke to a supervisor who said I have reviewed your account inn two minutes and decided that he wasn't able to do anything with my account and that charge was valid but prior to this everyone would remove the charge and apologize for e inconvenience, now they just want me to pay the disconnection fee we'll it is not happening and I would like to speak to someone about this. I emailed John bianchi to see if they could help me get this corrected. My biggest frustration that I have not had with AT&T before was so many calls for something so simple and not be able to get answers or them just make it seem as they are always right. My bill since I started has not been consistent and that is frustrating. It is has become a joke in a my family about what my bill will be this month. I have a total of five lines with Verizon and if the opportunity came to go back to a different carrier I wouldn't hesitate to change over.

@BobbyS_VZW can this person look at this complaint. @bobbys_vzw Kathleen KBG

Verizon Customer Service poorly trained or just want to make it hard to reduce bill.

I have five lines with Verizon on my account. Two of the lines were no longer under contract as of the start of August. So call customer service and requested to have the $25 discount applied to each line which I was told would be reflected on my next bill. I should mention that I was on hold for a long time before being connected with a rep. My bill comes in in September and the discount had not been applied which meant I was being charged $50 more than I should be. Once again I call into customer service and wait over ten minutes just to be connected with a rep. Once connected the representative has a hard time figuring out what has happened and puts me on hold many times. After over 20 mins I am finally told that she will issue a credit (which did happen) and I will see the changes on my next bill. Well I just got my October bill and of course the discounts on the two lines once again are not there. So again I call customer service wait over 5 minutes to be connected and the representative reviews my account and reads me twice a generic statement regarding the discount that makes absolutely no sense. I asked her what that statement had to do with me not getting the discount applied and she said she was just reading a note on my account. She then went silent for several minutes. At that point I just hung up.
I am a Sales Manager and if my company provided this type of customer service and mishandled billing/account changes to this extent I know I would be losing business. So I ask, being that the other mobile providers have more attractive plans from a cost standpoint and their overall product has improved why should I stay with Verizon now that I am not in a contract.
Are there really any compelling reasons to stay with Verizon? I know my time in very valuable and having to call repeatedly to ask Verizon to correct their mistakes does not show me they value retaining business. I am thinking that Verizon only wants the customers that are under contract or penny up for a new phone every 1-2 years.

So I am in the very same boat. Moved from a new apartment buidling with fiber to my apartment to an old condo. I think they should call this Fake Fios. So I have this VDSL modem now and a Quantum Router (the later a waste of money, I think, at $10/mo. ) I wonder if I could plug in my old Netgear router and save $10/month?
I actually was getting 29 down and 4.9 up. But unfortunately, within a day of install, the VDSL modem started loosing sync intermittently, Seem to go in spurts. Everything works fine for 30-40 minutes, the sync light starts flashing for 1-2 minutes then it comes back. During the loss of synch, of course I have no internet. It is almost as if there is noise on the copper pair between my apartment and the telco closet on my floor. I have not opened a ticket yet because I had to go out of town for 10 days the day after install. Will call it in when I get back.
Another oh-by-the way. There is only one coax between the central closet and my rental condo. So if you use it for Fios TV, you can't use the building's over the air master antenna feed for the bedroom.
I got a good deal on the condo. But will not rent a old place again. Got really spoiled by the 80/80 up/down in my old place.
I will go without internet and TV before I use Comcast. The worst customer service on the planet. Thank God their merger with TWC was nixed.

Bt you need to get your customer service and billi...

HI all just to let you know I have been with bt ( all 3 packages vision, broadband option 3 and telephone + the £5 each month free calls )
Until they tried to put all of the bills together all was fine I got all bills and went online to pay instant with card and or part direct debit for 2 of the 3 accounts. ) all no problems.
UNTIL!!!!!!
the change over back in July 2010.
After a 1.5 hours repetitive conversation with customer service ( and yes they where english speaking ) we are astill no where.
they now say that my bt broadband has a different account and has been sent to my landlord ( as he had to call them 3 yrs ago to get a line put in to my rent place)
any way the only problem is my broadband bill. I have not received any bill paper or email from July 2010 at ALL!!
I still get the bills for vision and telephone all in my name and gets paid direct debit I have no problems with those 2 its the broadband bill
Only to find last night my landlord came round irate that bt had cut him off because my broadband bill was not paid and he said its not his its mine ( this was lets say a slight confrontation with me and landlord) BT muck up again !!!!
Next I call today to speak to Customer service only for them to keep repeating that there is nothing they can do its in the landlords name.
I say I'm not bothered I just want to know why I was getting all bills and paying for them ON TIME until July 2010.
They then say they need to change the account holder to my name and I say but your sending me online email bill and paper billing for my vision and telephone why have you stopped the broad band.
Any way sorry for long story but I am seriously thinking of enough is enough now what with the first 18 months broad band connection problems ( exchange end had to re port 3 times their end) and 4 engineers. to get it sorted to now when BT change all account into one for this to happen.
LISTEN BT ITs now become a personal confrontational matter ( my landlord coming round)
ITS your problem your end GET it sorted.
If my only advice to anyone with BT
1GET account in your name same address if possible.
2. make sure BT know your mobile, and email addresses. double check each year when you renew contracts
3. WRITE EVERYTHING DOWN , name, time date who spoke to.
HERE COMES BIG COMPLAINTS LOOK OUT BT
also sent email to adam lee yesterday about this whole thing. Adam lee was who my landlord spoke to about the whole thing and so I think he deducted the wrong billing of my broadband to his account.
his email is ******* for any one else.
UPDATE:
when I check my online statements it shows all 3 accounts yet BT customer service say my broadband account has been disconnected?? DUHHHH im using it now !!
and funny thing is how can you pay a bill if the broadband says your bill is uptodate your next bill is due 16th October 2010 ( YES 2010 ..LOL)

Hi Hamish72
Thanks for comments
I totally agree as I run my own facebook custom fanpage design and webhosting so I know how customers what to be treated Key 1 I learnt is always listen and repeat back their question. and 2 solve the problem. 3 revert back to no: 1
UPDATE: just spoke to another customer service person called KAREN. Now this is not a name and shame in fact I have include her name as she sorted this all out in 30 mins totally understood and has 75% solved problem while on the phone. The other 25% is down to waiting to activation of a move over of the error of bt putting my broadband account under my landlords account ( different address ). Why the other CS couldn't do this I don't know.
any way will let you all know how it goes.

Billing and customer service

This is the second time I will submit this request. I was told that my billing concern was escalated. However, I've had no resolution. I've tried signing with the username and password I registered (daniellebrooks) with but am taken to the User Profile information page where I am asked to register again!So, I've created another profile (Dbrooks) - Here is my concern: To Whom It May Concern: I am contacting you regarding a billing dispute, but now also, about the customer service I received on June 21st, 2015. I have been a Verizon internet customer since 2012 at the residence of: {edited for privacy}. At the time I initiated service, my monthly fee was $29.99. I paid $30.00 at the end of every month to Verizon through my Bank of America online bill pay. On May 1st, 2015 I moved residences to: {edited for privacy}. I called to transfer service. At that time, I was notified that my monthly fee would go up and that I needed to pay a fee, brining my total balance to $53.88 – I paid this on May 28th. Unfortunately, I was not notified that I would have a new account #, and paid this to my old account using my online banking service. Last week I received an automated message on my voicemail that my service would be shut off due to a balance owed. When I called back, a man informed me that this message was in error, and that my May payment had not yet transferred to my new account and that there was no further balance due at that time.Since then, I have received two very confusing bills – One for my old account {edited for privacy} with a balance of $13.50 and one to my new account {edited for privacy} with a balance of $89.98. I called your customer service yesterday at approximately 4 pm. I was transferred to a young man who stated that my outstanding balance(s) were due to fee increases over the years. I told him that I had never been notified of such increases, thus I continued making consistent payment of $30.00 monthly. I never received notification in writing or per my email. He stated it may be because there was no email on file for me. He suggested this was my fault, was curt, rude and unwilling to explore the root of the balance(s) further. His explanation for the lack of communication is incongruous, as Verizon easily contacted me by phone for a disruption of service noticed and also sent correspondence via 2 recent bills for balance(s) owed. I asked to speak to a Supervisor. I was then placed on hold for a total of 50 minutes until a “supervisor” by the name of Jose came on the line. I put the word supervisor in quotes, as I have a hard time believing this individual should be given such a title. He quipped at me with the same indecorous tone and language – he stated he could not be of help and that he had no way to look up my previous statements. I responded that that the previous agent had been able to – at that point he receded and asked for my previous account number. After many minutes of silence, I asked him if he was still there. He remarked, “You need to be patient”, for which I replied, “I have been, I was on hold for almost 50 minutes to talk to you and have now been on the phone going on an hour and 5 minutes, with no resolution”. He responded “If you’re busy, call back”. I stated that I wasn’t busy the hour prior, when I made the initial phone call, but that I had to pick up my son from daycare in the coming ½ hour. At that point, I asked to speak to his Supervisor, to which he jibed, “Alright, you have a good day!” and then hung up! I am appalled and disgusted to say the least. At what point did I lose esteem as your customer? Verizon is one of many carriers in my area. How is this treatment justified? At this point, I am asking for a personal response from someone with at least one shred of professionalism – I would like to know that Jose and his counterpart have been talked to directly regarding this matter, and I would like a detailed explanation of how both balances came to be. Once my bill is reconciled and adjusted, I would like personal contact as to the accurate amount owed. At that time, I shall pay in full and will consider whether or not to continue my service. I will also share this encounter with my neighbors and colleagues as I’d hate for any of them to have the same experience. UPDATE: I was just called yesterday and told that my service would be shut off if I didn't pay the $53.99 that I already paid to my old accound on May 28th! How can you help me if you've edited my account information in this post? Can someone please respond purposefully?! I need a phone call from a live person or an email - not this mess on a forum! I'm about to cancel my service and tell my neighbors to do the same! Ridiculous!!!!!!

Hi Dbrooks,
Your issue has already been escalated from your earlier thread under your original username, HERE. We have sent you a Private Message about the forum sign-in issue you are reporting. Please check your Private Message Inbox at the top right of this page. It should look like this -->>

How Do I Send A Question To Customer Service About My Bill?

I clicked on the VirizonWireless.com Contact Us link. I then selected "I receive a monthly bill" in the Email section of the page. When I press the go button the page that came up did not have a form to enter a message nor did it have a link to a page to do that. It did have a Contact Us link which took me back to the same page with the Email section.
How do I contact Customer Service about my bill via either email or a web form?

Once you visit "Contact Us" follow steps below.
Select from drop down, I receive a monthly statement then click the > button
Scroll down to the left corner and click Send Email
You will see a form to send an email
If you are still unable to locate the form click the link here: https://www.verizonwireless.com/b2c/contact/email.jsp

I am being harassed by customer service the day after my bill is due every month.

At least 6 phone calls every day, beginning at 5am, followed by text messages. All you have to you is tell me once, via text, that my payment is due. I indicated on my Verizon Wireless account online that my preferred method of contact is text message. I do not appreciate the harassment, as a customer of 11 years, who always pays the bill without disconnection. Here's a novel idea - Leave me a voicemail, automated or not, and you will get the message across. Of course I'm not going to answer the phone at 5am, but that is no reason to call me every 2 hours for the rest of the day! Calling every 2 hours is not going to magically make more money appear in my bank account. Yesterday it was 5:43am, 9:10am, 10:21am, and 11:24am. I answered the one at 11:24am to indicate to the service rep that I was planning to pay my bill the following day, but just waiting for a check to clear in my bank account. When the service rep actually picked up from the automated calling system, it sounded like she was on an airplane rifling through a big stack of papers in a microphone. I couldn't hear a single thing she said, and just tried to yell over the background noise that I was paying my bill the next day. Finally I had to tell her that I was hanging up because I couldn't hear hear at all. Today so far I've been called at 5:43am, 7:36am, 9:36am. I paid my bill at 9:30, and just got another call at 10:07am and 10:14am. No voicemails, of course. I do not appreciate this treatment, and it disgusts me to be harassed on this level. It's inhuman.

mrhelper If I am paying my bill late, it does not mean I am deserving of harassment. It means I deserve to be called and notified of my late payment and asked for said payment. It does not mean I deserve calls every 2 hours beginning at 5am. I'm talking about harassment here. It is illegal for a debt collector to harass you under the Fair Debt Collection Practices Act (FDCPA). It does not mean that you don't still owe the money, but it means you are entitled to being treated like a human being about it. There are laws being broken here. I'm filling out a report with the FTC, and hopefully they will consider changing their methods of contacting their customers. My phone has never been disconnected, but yes, I have delayed the payment a few days past due before. Sometimes the money just isn't there on the exact day the bill is due, but I always pay it. Such was the case this month. I am on a road trip across the country, have no access to my bank, and had to wait for a paycheck to clear from across the country. There was nothing I could do except wait. My snarky response to anyone else is because the point is being missed about my complaint. I didn't write this forum post to get lectured about being responsible about my bills. I wrote this post because I am reaching a dead end with contacting Verizon Wireless customer service directly. They seem to pigeonhole you into using their social media outlets. Instead of hearing from Verizon Wireless directly, I hear from people who are just trolling this forum to be mean to people.

Customer service/billing ETC.

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