Why Customer Service gone to crap at Skype ?

What is happening at Skype ? You use to be a great company, now your customer service is in the toilet, your system of payment is screwed. and the list goes on. Is it because microsoft bought you guys.&lt;br&gt;I was told by Skype that my subscription would be renewed automatically ... IT WASN'T&lt;br&gt;Then when I found out and renewed my subscription I received an email saying my subscription was cancelled.... What was that all ?&lt;br&gt;I should be receiving a premium account but I DON'T&lt;br&gt;Why is all the crap happening when not long ago this would not have happened.&lt;br&gt;What gives ?

You ask, "what is happening at Skype..?" Dude, unfortunately, Skype is now owned by Microsoft. Skype has gone downhill since the buyout just like their Windows 8 systems is going downhill because is completely sucks as an alternative to Apple's OS. Ever check out Apple's customer service...? Wayyy better...
CountryEmo wrote:
What is happening at Skype ? You use to be a great company, now your customer service is in the toilet, your system of payment is screwed. and the list goes on. Is it because microsoft bought you guys.&lt;br&gt;I was told by Skype that my subscription would be renewed automatically ... IT WASN'T&lt;br&gt;Then when I found out and renewed my subscription I received an email saying my subscription was cancelled.... What was that all ?&lt;br&gt;I should be receiving a premium account but I DON'T&lt;br&gt;Why is all the crap happening when not long ago this would not have happened.&lt;br&gt;What gives ?
CountryEmo wrote:
What is happening at Skype ? You use to be a great company, now your customer service is in the toilet, your system of payment is screwed. and the list goes on. Is it because microsoft bought you guys.&lt;br&gt;I was told by Skype that my subscription would be renewed automatically ... IT WASN'T&lt;br&gt;Then when I found out and renewed my subscription I received an email saying my subscription was cancelled.... What was that all ?&lt;br&gt;I should be receiving a premium account but I DON'T&lt;br&gt;Why is all the crap happening when not long ago this would not have happened.&lt;br&gt;What gives ?
Microsoft needs to "take a look and listen!" It's complete BS that customer service representatives aren't "made" available to assist us paying customers. Skype needs a good competitor to steal it's business as a result. Beware M.S... it won't be long... you'll lose out for the same poor business plan you had with your OS platform! In the interim, give us a live person to speak with!!!!

Similar Messages

Wow when did Adobe customer service get so crap?

So transferring a license.
Registered to seller
Seller wants to transfer
I want to recieve
should be simple right?
Now adobe have suddenly changed their rules so sellers have to show proof of purchase- having it registered is not enough. In this case we are talking about adobe photoshop CS1 circa 2003.
2003.
Not only do Adobe SUDDENLY expect users to keep reciepts, from 8 years ago (the tax department doesnt require records to be kept back that far!) If you didnt keep your reciept, TOO BAD. We are now pulling the rug from under your feet, and you cannot transfer license.
less than a month ago, I could transfer licenses over the phone. 1 phone call and licenses were transferred.
now adobe are being total pigs about the process.Making both parties fins a printer and a scanner and sign all the crappy forms (I've NEVER had to do this and have transferred 5-6 licenses!) now you have to have proof of purchase. I repeat:
Registered to seller
Seller wants to transfer
I want to recieve
No wonder people are turning to piracy when legitimate customers are treated like this.
incidently every corner I turn in the support portal (frequently after writing passages explaining my situation I get attached Screenshot.
Adobe is fast becoming the village idiot. Maybe you could hire some webdevelopers?
Such an unfriendly company. I really dont like the Adobe user experience outside of your programes.
AaronCross

Near as I can tell, the page you linked to is not a EULA, Marian, but published Adobe policy.
License management is an ongoing task that costs Adobe money. Of course they are going to try to limit the amount of it that they do after the sale (read: They're going to make it a pain to do). And they can write conflicting stuff online all day.
But in the end it really IS about the rights granted in the EULA, as you say. Note that the EULA varies by country, and I don't see any English versions for countries down under at all. I honestly don't know what EULA governs in that case.
What specific rights about transferring licenses did the EULA for the version in question grant? I don't have an actual EULA for PS 7.0 handy, which I think is the version we're talking about here, right?
These paragraphs from a newer (CS2) en-US Photoshop EULA, however, don't list any limit to the number of times you may transfer software. They do state that Adobe can make you jump through a BUNCH of hoops, though. It's especially important to note that the version being transferred may not have been upgraded before if you expect to use it as an upgrade. I'm wondering just how much "used" software hasn't been upgraded.
4.4 No Transfer. YOU MAY NOT RENT, LEASE, SELL, SUBLICENSE, ASSIGN OR TRANSFER YOUR RIGHTS IN THE SOFTWARE, OR AUTHORIZE ANY PORTION OF THE SOFTWARE TO BE COPIED ONTO ANOTHER INDIVIDUAL OR LEGAL ENTITY'S COMPUTER EXCEPT AS MAY BE PERMITTED HEREIN. You may, however, transfer all your rights to use the Software to another individual or legal entity provided that: (a) you also transfer (i) this agreement, (ii) the serial number(s), the Software and all other software or hardware bundled, packaged or pre-installed with the Software, including all copies, upgrades, updates and prior versions, and (iii) all copies of font software converted into other formats to such individual or entity; (b) you retain no upgrades, updates or copies, including backups and copies stored on a computer; and (c) the receiving party accepts the terms and conditions of this agreement and any other terms and conditions under which you purchased a valid license to the Software. NOTWITHSTANDING THE FOREGOING, YOU MAY NOT TRANSFER EDUCATION, PRE-RELEASE, OR NOT FOR RESALE COPIES OF THE SOFTWARE. Prior to a transfer Adobe may require that you and the receiving party confirm in writing your compliance with this agreement, provide Adobe with information about yourselves, and register as end-users of the Software. Allow 4-6 weeks to transfer. Please visit http://www.adobe.com/support or contact Adobe's Customer Support Department for more information.
5. Updates.If the Software is an upgrade or update to a previous version of Adobe software, you must possess a valid license to such previous version in order to use such upgrade or update. After you install such update or upgrade, you may continue to use any such previous version in accordance with its end-user license agreement only if (a) the upgrade or update and all previous versions are installed on the same device, (b) the previous versions or copies thereof are not transferred to another party or device unless all copies of the update or upgrade are also transferred to such party or device and (c) you acknowledge that any obligation Adobe may have to support the previous version(s) may be ended upon the availability of the upgrade or update. No other use of the previous version(s) is permitted after installation of an update or upgrade. Upgrades and updates may be licensed to you by Adobe with additional or different terms.
I'd say the language "Adobe may require that you and the receiving party confirm in writing your compliance with this agreement, provide Adobe with information about yourselves, and register as end-users of the Software" says it all. Is that wording in the old EULA?
Surprise! Paddling upstream is difficult.
-Noel

Poor Customer Service, Phones, and Edge

Hello.
I just wanted to make another official complaint about Verizon Wireless customer service.
I have been using a phone that i received from Verizon as a warranty replacement that was suppose to be "Like New". This was the last of many phones that i was given that where "Like New" but broken when i received it. And even this one was suffering from problems, like a poor quality camera that tints everything rose in color, and a faulty proximity sensor. I ended up keeping this one b/c i was so frustrated with setting up each phone after i received it, then having to return it again. I figure i could bit my tongue and wait a few more months to upgrade completely to a new phone.
Normally after a year with a phone, I would pay the annual upgrade fee and get a brand new phone that would last me about a year before it broke and I could use the annual upgrade to a new one. This system worked out PERFECT for me, but Verizon policy makers decided to get rid of that awesome option.   Then they took away the early upgrade that allowed me to get a new phone a few months before my contract expired. Without any warning. I understand it was a courtesy and they didn't have to tell customers. But it was still something i was looking forward to since my phone and all the replacements from Verizon where broken. And I feel that they could have honored that option until I signed a new contract.
So after all my normal options to upgrade my broken phone (other then buying a full price phone) had been removed by Verizon, I received an email that i could upgrade to the Edge plan and get a new phone early.
Great! but my previous research into edge looked like a terrible financial deal for customers. The idea of paying the full price of a phone over a 2 year period while receiving no discount to the service plan (that includes a premium to subsidize a phone over 2 years) is like paying for a phone twice! What kind of deal/plan is that? Again, the policy makers are making things worse for their customers.
I did notice later, after initially ignoring the Edge offer, that Verizon was now giving a discount on the service plan to Edge users. Even tho i don't think a 10$ discount completely makes up the premium Verizon added into the plan for the subsidized phone it was enough for me to consider making the change. As this is the only way for me to receive a new phone every year at about the point the life of the phone has reached its limits.So today I walked into an Verizon Wireless store to take advantage of the offer to upgrade to Verizon Edge. After waiting 20 minutes to be helped I left almost immediately after talking to a Verizon employee.
He told me that i would have to turn in my current phone!   That is absurd. My contract ends in 2 weeks. I have paid 2 years worth of subsidized payments. I have paid for my phone. I should not have to turn it in when beginning a new contract/plan. And again, the policy makers at Verizon find a fun new way to not care about their longtime customers.
Unfortunately there are still a few things I like at Verizon; like the quality of their cell service and network speed. I'm sure i'll run into problems with another wireless provider, but I'm getting closer and closer to trying out a new company and hoping the evil I don't know is a little better then the evil i do know.
There is no need to respond to this email especially with the typical 'Verizon scripted sympathy.' I just felt the need to voice my opinion and hope that someone that can effect policy and cares for making their customers happy will see this and make an effort to turn things around at Verizon.
Thank you for taking the time to read this and forwarding it up the chain of command.
Adam
P.S. Where have the emails to Verizon Customer Service gone? I would rather send this email directly to a Verizon, instead of hoping someone from Verizon sees this message...
Private info removed as required by the Terms of Service.
Message was edited by: Admin Moderator

    AdamPetrasek,
I am sorry you feel this way about out customer service. We want to leave you a good taste in your mouth after every experience. The Edge is a great offer for those, such as myself, that like to keep up to date with the latest and greatest devices. I know the thought of turning in your previous device can be troublesome but it does provide you with the opportunity to take advantage of our great Edge program. I see you mentioned the $10 discount towards the plan if you participate in our Edge program. There is also an option to receive a $20 discount towards our More Everything plan if you have 10GB or higher. If you have any concerns or questions regarding the Edge program we would be happy to further assist you.
LindseyT_VZW
Follow us on Twitter @VZWSupport

How do I get Skype Customer Service to do their jo...

Hello
I am not happy with Skype Customer Service. My work forced me to log out of Skype to get my WiiFii working (don't ask me why). I logged out, but could not log back in because I forgot my password. I tried to get my password, but it went to an old non-existant email. I then contaced Skype about 5 times to help; and they claim they can't identify me. No one to talk to no emails to resolve it nada. I want to keep my Skype account and want to work with customer service, but they are not at all good on interaction. Anything I can do to get them to work with me? I lost my contacts and funds .. not happy. Is there a better service than Skype for customer service?
Thanks

Hello,
Please understand that Workspaces is a free service; Adobe doesn't charge for it. As a result, it is not possible to provide 1:1 support. But I will try to answer your questions:
What size limits are there on quantity of documents, total storaga capacity, folder sizes etc -- No limit on number of documents uploaded or folder sizes, but the overall size limit for an account is 5 GB.
Is there a limitation on the number of users who can be sharing workspaces, collaborating on documents -- no limit.
Can access limitations other than Administrator / non-Administrator be set on Workspaces -- no, these are the only roles.
Is there a time limit on how long a document remains in storage -- no
Is there a file type limit - i.e. only office and pdf documents can be stored -- You cannot upload and share the following file types: audio formats (MP3, AAC, OGG), video formats (MOV, WMV, FLV, XVID, DIVX, RETG), font formats (TTF, DFONT, OTF), archive formats (TGZ, RAR 7Z, SIT, JAR, WAR, CAB), system files and executable formats (EXE, DLL, JS, VB, BAT, CMD, COM, CPL, SH, CSH, TCSH, KSH, BASH, ZSH, INF, HTA, HLP, INS, ISP, VB, JSE, LNK, MS, PIF, SCR, SHS, WS), web files (CHM, CRT), database files (MDB), or raster image files (PCD, SCT).
What is the pricing for a plan that would include everything we need; FormsCentral, SendNow, Workspaces, Adobe Pro etc. -- Take a look at Adobe Acrobat Plus (https://www.acrobat.com/acrobatplus/en/home.html). It doesn't include SendNow ($19.95/yr) or Workspaces (free) but does include a few other services/tools as well as Acrobat Pro.

Skype's customer service fortress

Since Skype doesn't allow phone calls and since Skype only allows live chat to "eligible customers". Since I have a fraudulent skype charge on my bank account what I am suppose to do? Come here and be all like here's my first 4 and last 4 of my credit card, here's my name and address for all the public to see? What do I have to do? Contact the FTC?

Dear Readers,
Unfortunately, credit card fraud is an industry-wide problem; neither Skype nor any other retailer, whether brick-and-morter store or online retailer, is immune. Please review this FAQ article for next steps: https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of lingering problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this may also block reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype Customer Service

Skype Customer Service not available why?i want When chat be available with customer service?

Skype customer chat will be in a popup window. You have to allow for popups (in IE trusded sites) to be able to actually see the chat.
(disclaimer: this is how it used to be from memory, I might be wrong in the current sceanrio).

Why does the Chat feature never work? Does Vorizon actually have people working to assist their customers? Terrible customer service.

Good morning,
I have serious concerns about the customer service I receive from Vorizon Wireless. We have gone into a store to talk to someone, but no one offered to assist us. ****-poor. Now, I am trying to figure out a usage issue and your live chat feature is not working. If you offer the feature, why not have it usable???
Thanks.
Tim

In most cases the chat service will take you a Sales Rep. I ahve learned that the sales reps on chats are for Sales. Unlike Customer Care and Store reps, the chat reps are only given information that pertain to the online order process. I have been told they do not have access to Prepaid Accounts, they cannot make changes on accounts, they cannot even place an order for you, they can simply guide you through and explain the steps. They can explain plans and what not as those pertain to sales, but for anything else it is best to call Customer Service. There are service chats but those are ungodly difficult to get into.

Verizon answer me this why cant any customer service tell the truth?

we signed up dec. 6 th . since then its been one lie after another . 3 lines one bad port and one defective phone later and NO ONE stands behind any one . they say one thing and then another rep says " I don't know why they told you that because that is not true ". so getting rid of a junk phone under this contract has deemed relentless and exhausting unless you want to shell out more money for another phone. trade in for different phone seems impossible with out them getting more money in fees and charges for new phone. the phone was crap when I purchased it and now I have to shell out more money because NOTHING IS FREE ! and porting numbers is the worse. 37 days to port one number. that is unheard of in this day in age of technology. 32 days into a contract for 2 years is going to be a nightmare !! worst customer service experience EVER !! Cant wait to see what the 23 months brings.

jhesser,
Oh goodness, we definitely don't want you to feel this way at all, especially after just joining us. I want to ensure we are on the same page, what's the make and model of the device you are experiencing issues with? Did you port in a wireless number or a landline number? Please share details to further assist you.
KarenC_VZW
Follow us on Twitter @VZWSupport

I need Skype Customer Service and there is none. I...

I am having issues with my Skype account(s).
I need to speak to someone in customer service. This is not a do it yourself tech issue.
There is no customer service.
Only this forum.
I'm so frustrated with Skype right now.
For having **bleep**ed up programming which caused the glitches in the first place.
And for failing to have an adequate remedy.

here are possible more detailed instructions;
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

The Worst Customer Service of My Life and Why I Will Never Shop at Best Buy Again

This afternoon I decided I wanted to buy a Playstation 4. I discovered, while browsing Best Buy's website, an offer to trade in a PS3 Slim and controllers for $100 +$10 per controller. I took in the console, three controllers, and two games valued at $12 and $5 respectively for a total of $147 in trade in value. I knew what I was supposed to be getting when I walked in the door.
So I enter store #1155 (Charlotte-Northlake) with the intention of trading in my PS3 and accessories, for a PS4 Destiny bundle. A very simple transaction, that could have easily been handled quickly (and was later handled quickly and painlessly by GameStop). I approach the desk and encounter this lethargic looking automaton named Ashlyn. Or something like that. I explain to her what I want to do, and how much I expect to get out of the trade in. She says "Well, you'll get whatever comes up on the thingy". So I set my console, 3 controllers, 3 cords (HDMI, power, controller), and two games on the counter next to the thingy (computer) and she proceeds to test to see if the console works. She incompetently moves the device and power cord over to the plug in station/screen to see if it works. After much confusion over which plug goes in what hole (I literally watched her try to plug the power cord into the HDMI slot), they stand around trying to turn on the controllers and connect them to the console. She finally discovers she needs the controller cord and asks me for it. I look on the counter to discover that it is no longer there. So I run out to the car to see if it's there, and it isn't. I come back in, and ask her if maybe she dropped it when she picked up the power cord, and she looks at someone else and says in her best impression of an incredibly rude person, "He only brought in two cords". I told her to look on the floor, and of course she found it. So they plug everything in, everything works, great. Now punch in whatever it is you punch in on the thingy and give me my PS4. Nope. Now she has to spend 20 minutes sighing and shaking her head at the computer while repeatedly asking me if my PS3 slim "is 500 GB" to which I respond, literally every time, yes. Eventually she gets help from a distracted eastern european co-worker who asks me "How much is it?" and I say "100" to which Ashlyn replies in another fantastic impression of a terrible customer service worker "He told me it was 500". I clarified that I meant $100 and 500 GB and they proceed to shake their heads and sigh at the screen as they fail to understand what I can only assume were heiroglyphics. So at this point Ashlyn has called me a liar twice, and has not once made eye contact with me, or attempted even the most basic customer service. She finally comes to the price of $117 dollars which I say "That's not right, did you get the controllers?" Naturally she did not. But also neither of them knew how to use the heiroglyphic thingy in front of them, so finally they said "Well, we can't do it in our system, so you'll have to take $117". I said no, took my stuff, and walked out. Ashlyn is a terrible customer service "specialist" and should be quickly fired.
Part 2:
So shaking and fuming I walk out the door to my car with my console and accessories in tow, and decide to call the other Best Buy near me at Concord Mills (Store #268). So I call, explain what I went through, and the girl on the other end of the line says "Oh, some people just don't know where to find the the right thing to do it" and said I could come down there and get it taken care of. So I head down to Concord Mills with hopes of finally making my simple transaction. I get there, tell the girl at the desk what happened, she more or less ignored me, and said she had to take it in the back and test it. Fine, do your thing. She comes back, and says "Where did you see the hundred dollar thing?" so I look it up, and WHILE I'm looking it up she says "I know what deal you're talking about, but I can only give you $40 dollars because this is in poor condition" once again in what I can only assume is corporate standard "Terrible Customer Service Rep Tone". I told her that a console is still in good condition if nothing is broken and it works perfectly, and that a few scratches don't mean "poor condition", this isn't a disc. She says "I'm not marking this as good condition, all I'll give you is $40." so I angrily picked up my stuff, and walked over to the GameStop in the nearby mall. Told him what happened, he took the console, checked that it worked, gave me $140 for everything, I paid the difference for a PS4 and they sent me on my way. 15 minutes. 2 hours of rude customer service reps at Best Buy sent me to GameStop, and I will honestly never set foot in Best Buy again.
So that's my story.
{Removed per Forum Guidelines}
Charlotte, NC Resident and Former Best Buy Customer

Hello puckettsd,
My younger brother got his hands on his own PlayStation 4 a few months ago, and ever since then, I don’t think he’s talked about anything else. In fact, whenever I go to my parents’ house for a visit, I can always hear him discussing game strategy with his friends through his headset. While I’m not much of a gamer myself, I certainly understand the PS4’s appeal, so I can see why you were excited to take advantage of our Sony PS3 Slim Trade-In offer and trade up to the new console. It’s disappointing to hear that your visit didn’t go as smoothly as planned though, and I’m sorry for any frustration this caused while you tried to figure this out on your own.
With any trade-in offer, we should always be assessing the item in question to determine its condition. This is done to make sure you are getting the best offer possible. An item may fall under in four categories - Good, Fair, Poor and Substantially Impaired/Not Working (see here for descriptions). As Ashlyn wanted to figure out which category your PS3 Slim fell under, she took the time to see if your console powered on and made sure your controllers worked properly. This doesn’t explain why she may have had difficulties adding on your controllers to the promotion though. If an associate isn’t sure about how to do something within our systems, they should be asking a member of leadership for guidance. I’m sorry if oversight caused you to leave the store unsatisfied.
Having said this, I appreciate it that you were willing to provide us a second chance and visited our Concord Mills store. I can understand your frustration though if this store didn’t feel that your console met the terms of the promotion and therefore didn’t meet minimum $100.00 offer. In the terms and conditions of the trade-in offer, we do state that the console must be in good condition to qualify. I truly apologize for this discrepancy. Regardless, I’m glad to hear that you were able to trade in your PS3 Slim for a new PS4 console, even if it wasn’t through us.
Experiences like the one you describe are never ones we like to hear, but thank you for taking the time out of your busy day to let us know about it. As a company, we realize there may be areas in need of improvement, and without feedback like yours, we wouldn’t be able to identify them properly to promote better service. Please know that I have documented your concerns as this a great opportunity for the store to learn from, and it is my hope that you give us a second chance in the near future.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Customer service and computer have gone from bad to totally unbelievable

I have a friend who was not computer savvy and asked for my help in purchasing a computer before going on vacation. I have been a best buy customer for a very long time,I would say my house was a best buy house.After the experience that she has endured and continues to deal with,I'm sorry that I took her to best buy.I private messaged Karina on the 12th so as not to make a fuss if I could get help privately but did not receive a response.The saga of customer service and her non-functioning computer from two stores in town has gone from bad to totally unbelievable.I used to work customer service and if I had treated my customers in the manner she has received I would have been looking for a job.She was accused of stealing money or the computer she paid for, she has been lied to, delayed from her vacation, had her extended warranty cancelled,numerous other things and is still dealing with a computer that is not functioning properly. I'm trying to help her and this has become harder and harder to do.I would appreciate some help as we have asked to speak to a district manager and that seems to be an impossibility.

Hi deafdragon,
It sounds like your friend is going through a complete and utter nightmare of a situation, so it’s very nice of you to be reaching out to us on her behalf. Trying to receive service on a broken computer should never be this difficult, and it’s especially concerning to hear of the serious allegations we’ve reportedly made against her while requesting assistance. As I’d hate for this to cause you both further aggravation, I’d really appreciate the opportunity to see how I may help.
Due to our Privacy Policy though, I’m unable to discuss the details of your friend’s case with you. Please have your friend create a forum account using her email address we may have on file with her Best Buy account. From there, please tell her to send me a private message with her full name, contact information, and any information she wishes me to know so that I may see what options we may have available for her.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Why is their customer service so poor?

On June 13th I went into a Verizon store in Chicago, one that I have been to many times. The wait is always tremendous but I try to let that go since it's a downtown, loop located Chicago store. I'm adding a line to my plan. The salesperson took it upon himself to choose the $90.00 a line plan no discussion of what my needs are nothing. This is something I cannot change now. He choose to add insurance on a device that they charged me a 1.00 for, never asked me. And the worst yet he sold me a tablet that I had no idea would come with a contract and monthly line fees. The tablets were on sale for $10.00 BUT I did not realize that I would be paying a monthly fee for it or that it would come with a contract. And while everyone is always so quick to point out "you didn't look at your contract..." No you're right I didn't because in this store it literally comes up on the pad where you swipe your credit card and is part of your receipt! Who stands there and goes through a contract in that setting? Better yet what company thinks so little of their customers and the contracts that they are signing to make the contract part of the receipt?!?!?!?!?
I called customer service today to ask that the tablet be removed. Yes I want the contract and activation fee to go away. NOPE. I can pay a $70.00 restocking fee to return it since I'm within the 14 day window of time from the date of the purchase and still pay the $10.00 a month for a device I've returned or I can pay $350.00 to get out of the "contract".
After adding two lines when I thought I was adding one, my new phone bill is $365.00. The customer service agent saw nothing wrong with this or anything wrong with charging my existing line a prorated amount for my existing line for the period of the 13th-20th (my billing cycle ends on the 20th) even though the bill for my existing line had already been paid (and early I might add) when I walked through the door.
I'm not sure when cell phone sales people became used car salesmen, but I think it sucks. Now I can pay a total of $1,050.00 to get out of the 3 contracts I now have.

You still have time to return the devices without the ETF, but the restocking fee is going to stick. As you mentioned, this is all spelled out in the contract, but I get that when you are in a busy store and just trying to complete a transaction people tend to hurry along and ignore the fine print because you will have time later to read it all. The restocking fee is still far less than the ETF, so that is the route I would go for return.
Proration has three components to it:
1. Credit for the month in advance service already paid ( so if you changed plan on the 15th and the bill cycle ends on the 20th, you will have a credit for the remaining six days of the old plan)
2. Charge for the new plan from the date of change to the end of the bill cycle, and
3. Month in advance charge for the new plan for the next bill cycle.
You aren't charged for both plans for these periods of time. I try to backdate whenever possible because not doing so makes the bill harder to understand.
In this case you have to choose the lesser of the evils for you, and for me that would be paying the restocking fee and returning the tablet (you will need to do this at the store you purchased it at), and keep your receipt for the return so that the record of you returning the device won't "disappear." Do not, under any circumstances, return it to anything but the original store. Even if you now feel you don't want to use that store anymore, you still have to return it there to avoid further issues.
The contract on the tablet line should have been disclosed, and if you were unsure of the circumstances for purchase you should have asked. If it seems too good to be true, it is. I have seen paper tablets cost more than $10, so that would have raised a red flag for me. I'm not sure why you put the word contract in quotes, because it isn't a figurative contract, it is a literal one.
Finally, the fact that insurance was put on a line without your authorization is wrong, and should be removed back to the date it was put on. However, the fact that you paid $1 for the phone in question is moot. That is a contract price. So if you break the phone tomorrow, you will not be able to go get another one for $1. You will either have to submit a claim for insurance, pay full price for a replacement (typically at least $500 for smartphones), add a new line to get the $1 price and a new contract, or purchase a used phone from someplace like eBay or Swappa.
Hope it all works out for you!

Why do BT have Customer Services

I've switched to BT; Broadband, Phone & Vision.
Everything activated fine on the date predicted except Vision. The following message appears on my 'Track your order' page :
Your Vision order is in hand with a member of our team and we will keep you updated with progress. Please continue to check online for further updates.
Consequently, my vision box is stuck on C03 error...
Anyway, after 24 hours I called customer services and was encouraged that they seemed to spot the issue straight away. The very nice lady did ‘thing’s in the background and eventually advised me to reboot the hub and then reboot my vision box and everything would be ok. However, just in case, it didn’t work, I should wait until after midnight that day.
It didn’t work. It didn’t work by midnight and it wasn’t working 24hrs later. However, the activation date on my ‘Track your order’ page had moved back a day.
So I called the next day and again was encouraged to hear they seemed to spot the issue straight away.... Ooo déjà vu! In fact déjà vu and déjà vu!
I’ve been through the same ritual for 3 days now, so my point; why do BT have Customer Services?

Thanks, I've sent them a mail...
Thought I'd try to expedite the problem though and called India this morning.
After ping-ponging around a couple of departments, I got through to the 'Vision' dept and he explained that my broadband order was not fully complete (some issue on the line/exchange!?). So he put me through to the 'Order' dept.
They said although my broadband is working ok, they can't close it off until the problem they're having is resovled -then I can get Vision.
Probably.
So why didn't my three previous calls (UK answered) just tell me that...?

How do i contact Skype customer service NOT the co...

how do i contact skype customer service to talk with someone for something that is NOT answered in community?>???????

https://login.skype.com/login?return_url=https%3a%2f%2fsupport.microsoft.com%2fen-us%2fskype%3flangu...
that is the full link to Mac support and the chats with support too.

How do I contact skype customer service?

How do I contact customer service?

Hi, Jaytee400, and welcome to the Community,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few extra notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the web-form and click Submit, your information is relayed to Skype and you will receive a reply via e-mail unless you are transferred to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Why Customer Service gone to crap at Skype ?

Similar Messages

Maybe you are looking for